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Pogo Games Customer Service: Club Pogo & Account Help

Pogo players may need help canceling a Club Pogo membership, stopping automatic renewal, recovering an EA Account, fixing a game that will not load, locating missing Gems, disputing a charge, reporting another player, or securing a compromised account.

Pogo is operated and supported by Electronic Arts. EA does not currently publish a dedicated Pogo customer-service telephone number. Players should begin through the official Pogo page on EA Help, where the available support options may depend on the issue, account, location, and current availability.

Pogo and Club Pogo support information reviewed and updated in June 2026.

How To Contact Pogo Games Support

Official Pogo Support: Pogo Support on EA Help
Contact EA Help: Start an EA support request
Manage an EA Account: EA Account Settings
View Existing Support Cases: EA My Cases
Cancel Club Pogo: Pogo subscription cancellation page
Pogo Community and Bug Reports: EA Pogo Forums
EA Account Recovery: Recover access to an EA Account
Secure a Compromised Account: EA hacked-account help
Pogo Website: www.pogo.com
EA Corporate Address: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065
EA Corporate Main Telephone: 1-650-628-1500

Important: EA’s corporate main telephone number is not a Pogo billing, password-recovery, game-support, or cancellation line. Use EA Help for customer-service problems.

Does Pogo Have a Customer-Service Phone Number?

EA does not currently advertise a dedicated Pogo Games or Club Pogo customer-service phone number.

Players should open the official Pogo support page, select the closest issue, sign in when possible, and choose from the contact options offered by EA Help. Depending on the issue and availability, EA may provide self-service instructions, a support case, chat, email, or another contact method.

Be cautious of websites and search advertisements that publish unofficial “Pogo support” numbers. Some may connect callers to unrelated technical-support businesses or scammers rather than Electronic Arts.

How To Request Help From EA

Open the official Pogo support page.
Sign in to the EA Account used for Pogo when possible.

Select the article or category that most closely matches the problem.
Complete any recommended troubleshooting steps.
Select Contact Us when additional assistance is needed.
Choose from the contact options EA displays for the issue.
Save the case number and any written response.

If you cannot sign in, use the account-recovery route rather than creating a new EA Account immediately. A new account may not contain the existing Club Pogo membership, Gems, badges, ranks, or game progress.

Information To Gather Before Contacting Pogo Support

The email address connected to the EA Account
The current EA ID or Pogo player name
Previous Pogo Screen Names
The approximate date the account was created
The Club Pogo subscription plan
The date and amount of a disputed charge
The last four digits of the payment method
PayPal transaction or credit-card information
The number of missing Gems or rewards
The name of the affected Pogo game
The exact error message
The operating system and browser
Screenshots or screen recordings of the problem
Previous EA case numbers
The specific resolution being requested

Do not publish passwords, verification codes, complete payment-card numbers, PayPal login details, home addresses, or other sensitive account information in a public review or forum post.

Common Reasons Players Contact Pogo

Canceling Club Pogo
Stopping automatic renewal
Charge after a free trial
Unexpected or duplicate Pogo charge
PayPal billing problem
Unable to sign in
Forgotten EA Account email address
Old Pogo Screen Name not working
Expired EA login credentials
Hacked or compromised account
Game not loading
Game freezing or crashing
Challenge progress not updating
Missing Gems, badges, rewards, or purchases
Unsupported browser
Unable to report or block another player
Subscription for a deceased account holder

How To Cancel Club Pogo

Go to www.pogo.com/cancel.
Sign in to the EA Account used for Club Pogo.
Re-enter the password if requested for security.
Select Continue Cancellation.
Complete or skip the optional cancellation survey.
Select Cancel Subscription.
Save the confirmation email.

After cancellation, Club Pogo benefits generally remain available until the current subscription period ends. The account then returns to a free Pogo account unless it is separately deleted.

Canceling Club Pogo is different from deleting the complete EA Account. Do not request deletion of the EA Account merely to stop recurring Pogo charges.

Unable To Find the Club Pogo Cancellation Button

If the cancellation option does not appear:

Confirm that you are signed in to the correct EA Account.
Check whether the account has an active Club Pogo subscription.

Try the direct cancellation page.
Try another supported browser.
Disable browser extensions or pop-up blockers temporarily.
Clear the browser cache and sign in again.
Check whether the subscription was purchased through another account.
Review PayPal or card statements for the account email used during purchase.
Contact EA Help if the subscription is active but cannot be canceled online.

Ask EA to confirm the final membership date and whether recurring billing has been turned off.

Canceling Club Pogo for Someone Who Died

EA allows another person to use the normal cancellation process when they can access the account. If the account cannot be accessed, contact EA Help and explain that the subscription belongs to someone who has died.

Gather:

The subscriber’s name
The EA Account email address when known
The Pogo player name
The billing date and amount
The payment method used
Any documents EA requests through its secure support process

Do not post death certificates, identification, payment records, or other private documents in a public EA forum.

Club Pogo Free Trial and Automatic Renewal

Eligible new Club Pogo subscribers may receive a seven-day free trial. A credit card or PayPal account is required, and the selected paid subscription begins automatically when the trial ends unless it is canceled first.

Club Pogo currently offers recurring subscription periods of:

One month
Three months
12 months

If the checkout button says Complete Purchase rather than indicating a free trial, the EA Account may already have used its Club Pogo trial and may be charged immediately.

Before Starting a Club Pogo Trial

Record the trial start and end dates.
Review the price after the trial.
Confirm the recurring billing period.
Check the payment method.
Set a reminder before the trial expires.
Save the purchase confirmation.

Unexpected or Duplicate Pogo Charges

An unfamiliar Pogo or EA charge may involve:

A Club Pogo trial converting to a paid subscription
An automatic membership renewal
A Gem Pack purchase
More than one EA Account
Another household member using the payment method
A PayPal billing agreement
A failed payment followed by another billing attempt
A pending authorization and a completed charge
Unauthorized use of the payment method

How To Investigate a Pogo Charge

Record the complete statement description, date, and amount.
Search email accounts for Pogo and EA purchase confirmations.
Review the Billing and Subscription area of the Pogo account.
Check the EA Account order and payment history.
Review PayPal automatic-payment agreements when applicable.
Ask other authorized card users about Pogo purchases.
Contact EA Help with the transaction information.
Ask EA to identify the account and purchase connected to the charge.

Contact the payment provider if the transaction remains unauthorized.

When reporting a duplicate charge, distinguish between a completed transaction and a temporary pending authorization. The bank or PayPal can explain the transaction status.

Club Pogo Refund Requests

Canceling Club Pogo normally stops the next renewal but does not automatically issue a refund for the current subscription period.

Contact EA Help promptly if the charge involved:

An account you did not create
A duplicate payment
A documented billing error
A renewal after a confirmed cancellation
An account takeover
A subscription belonging to someone who died

Ask the representative to confirm whether a refund was approved, the amount, the payment method receiving it, and the expected processing date. Refund eligibility may depend on the purchase, region, applicable law, and EA’s terms.

Pogo Payment Problems

Pogo currently accepts major credit and debit cards and PayPal for Club Pogo memberships and Gem Packs.

A payment may fail because:

The billing address does not match
The card has expired
The card issuer declined the transaction
The PayPal account information does not match the EA Account
The EA Account and payment method use different countries or regions

A prepaid card blocks recurring or online payments
The payment confirmation timed out
Currency conversion or processing fees caused insufficient funds

Confirm the billing information, review the bank or PayPal account, and try another supported payment method when appropriate.

Missing Pogo Gems or Purchases

Players can purchase Gem Packs through the Pogo website. If Gems do not appear:

Refresh Pogo and sign in again.
Confirm that the purchase was made on the correct EA Account.

Review the payment or order history.
Check whether the charge is completed or still pending.
Record the Gem Pack amount purchased.
Take a screenshot of the current Gem balance.
Contact EA Help with the purchase date and transaction details.

Do not make repeated purchases simply because the first Gem Pack did not appear immediately. Verify the transaction status first to avoid duplicate charges.

Missing Badges, Rewards, or Challenge Progress

When a badge, reward, or challenge does not update:

Confirm that the correct challenge was activated.
Review the exact challenge requirements.
Check whether progress is delayed.
Refresh the game and Pogo home page.
Sign out and sign back in.
Try the game in another supported browser.
Take screenshots of the completed requirement and missing progress.
Check the Pogo forums for a known game problem.
Report the bug when other players are experiencing the same issue.

Include the game name, challenge name, date, progress total, and the steps that caused the problem.

Pogo Login and Password Problems

Pogo now uses EA Account credentials. Players who have not signed in since 2018 may remember an old Pogo Screen Name but not the EA Account information now required for login.

Old Pogo Screen Name No Longer Works

Pogo no longer uses the Screen Name as the primary login credential. Open the Pogo login page and follow the account-linking and sign-in instructions using an EA Account.

Do not create a new EA Account unless necessary. The old Pogo membership and progress may already be connected to another email address.

Forgotten EA Account Password

Open the EA Account sign-in page.
Select the forgotten-password option.
Enter the email address or EA ID.
Check the email account for the reset link.
Create a new, unique password.
Sign back in to Pogo.

If the reset message does not arrive, check Spam and confirm that the email address is connected to the correct EA Account.

Forgotten EA Account Email Address

Look for:

Old Pogo or EA emails
Club Pogo renewal confirmations
Gem Pack receipts
PayPal transaction details
Saved browser passwords
EA Account information on another device

If the email account cannot be identified, contact EA Help. EA may ask for the original email address, EA ID, Pogo name, linked usernames, or invoice information.

Hacked or Compromised Pogo Account

Warning signs include:

The password no longer works
The EA Account email changed
Gems or rewards disappeared
Unknown purchases appear
The Pogo player name or profile changed
Messages were sent without permission
Unknown devices or account activity appear

Steps To Secure the Account

Change the EA Account password.
Use a password not used on another website.
Secure the connected email account.
Turn on EA login verification.
Review account information and payment methods.
Check recent purchases and subscription status.
Contact EA Help regarding unauthorized changes.
Contact the payment provider regarding unauthorized charges.

Never provide an EA verification code to someone who contacted you unexpectedly.

Pogo Game Not Loading, Freezing, or Crashing

Current Pogo games run using HTML5. EA recommends several basic troubleshooting steps:

Close unnecessary browser tabs and programs to free memory.
Clear the browser cache.
Disable pop-up blocking for Pogo.
Reload the game.
Adjust browser zoom if the full game is not visible.

Try another supported browser.
Restart the computer or device.
Check the EA Pogo forums for a known game-specific issue.

Browsers Pogo No Longer Supports

AOL Browser
Internet Explorer 11 and earlier
Opera
Pale Moon
Safari for Windows
SeaMonkey

Current supported-browser and operating-system requirements can change. Check EA’s official Pogo troubleshooting page before replacing hardware or making major computer changes.

Current Pogo Minimum Requirements

As of June 2026, EA lists the following minimums:

Windows: Windows 10, 4 GB RAM, Chrome, Firefox, or Edge

Mac: macOS 12 Monterey, 4 GB RAM, Safari, Firefox, or Chrome
iPhone and iPad: iOS 16, 2 GB RAM, Safari
Android: Android 12, 2 GB RAM, Chrome
Amazon Fire: Fire OS 8, 2 GB RAM, Chrome

A device below the listed requirements may experience loading, display, freezing, or performance problems even when the Pogo service is operating normally.

One Pogo Game Is Not Working

If other Pogo games work normally but one title does not:

Reload the affected game.
Try another browser.
Check whether the game has a temporary outage or known bug.
Search the Pogo forums using the exact game name.
Record the level, challenge, or screen where the problem occurs.
Take a screenshot or video.
Report the bug through EA Forums.

A game-specific bug may require an update from Pogo rather than changes to the player’s account or computer.

How To Report or Block Another Pogo Player

Players can report or block users from the friends list, inbox, or game chat.

From the Friends List

Open the Pogo friends page.
Search for the player’s name.
Select the player’s avatar.
Choose Report User or Block User.
Describe what happened when submitting a report.

From Messages or Chat

Select the Report or Block option next to the player’s name or avatar. Reporting a player also blocks or mutes that player so their messages are no longer displayed.

Use the appropriate EA webform when in-game reporting is unavailable or the report involves illegal content.

Canceling Club Pogo Versus Deleting an EA Account

These are different actions:

Cancel Club Pogo: Stops future subscription renewal while leaving the EA Account and free Pogo access intact.
Delete an EA Account: Can affect access to EA games, purchases, subscriptions, progress, rewards, and other account entitlements.

Cancel the Club Pogo subscription when the goal is only to stop membership charges. Do not delete the complete EA Account without first reviewing everything connected to it.

Pogo Support Scams

Scammers may advertise fake Pogo or EA support and claim they can:

Recover a Pogo password
Remove a virus supposedly caused by Pogo
Restore missing Gems
Issue a Club Pogo refund
Fix a hacked account
Renew a membership at a discount

Warning Signs of a Fake Pogo Representative

The telephone number came from a search advertisement.
The caller asks for the EA password.
The caller asks for a verification code.
The caller requests remote access to the computer.
The caller requests gift cards or cryptocurrency.
The representative demands an additional payment to issue a refund.
The website is not operated by EA or Pogo.

End the communication and open EA Help directly through the official website.

How To Escalate an Unresolved Pogo Complaint

Start with the official Pogo support page. Select the closest account, billing, or technical issue.
Sign in when possible. This helps EA connect the request to the correct account.
Request or save the case number. Use My Cases to monitor responses.

Provide specific evidence. Include dates, charges, screenshots, game names, and error messages.
Use the Pogo forums for widespread game bugs. Do not post billing or private account information publicly.
Ask for further billing review. Clearly state whether the issue involves duplicate charges, an unauthorized payment, or renewal after cancellation.

Contact PayPal or the card issuer when appropriate. Use this step for genuinely unauthorized or unresolved transactions.
Preserve all records. Keep purchase receipts, cancellation emails, support messages, and payment statements.

Clearly state the requested outcome, such as stopping renewal, reversing a duplicate charge, restoring account access, crediting missing Gems, or documenting a game bug.

Pogo Games Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com review module displayed a Pogo Games rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or rate Pogo’s current support quality.

The previous article referred generally to players praising Pogo’s entertainment value and complaining about game performance and customer-service responsiveness. Those statements were not supported by reviews submitted on this page and have been removed.

What To Include in a Pogo Review

Whether the account was free or Club Pogo
The type of subscription plan
The game or service involved
Whether the issue concerned billing, login, Gems, performance, or another player
The official support route used
Whether EA opened a case
How long it took to receive assistance
Whether the representative understood the problem
Whether a refund, account correction, or technical solution was offered
Whether the issue was ultimately resolved

What To Expect When Contacting Pogo Support

EA may ask the player to sign in before showing contact options.

A dedicated Pogo support phone number may not be offered.
Account recovery may require identifying information and purchase records.
Billing and technical problems may be handled through different support routes.
Game bugs may be directed to EA Forums.
Community members cannot access private account or payment information.
Canceling Club Pogo normally leaves access active until the paid period ends.

A refund is not guaranteed simply because a subscription was unused.
Technical support may ask the player to clear browser data or try another browser.

Pogo Games Frequently Asked Questions

What is the Pogo Games customer-service phone number?

EA does not currently publish a dedicated Pogo customer-service phone number. Begin through the official Pogo page on EA Help.

How do I contact a person at Pogo?

Open Pogo Support on EA Help, select the issue, sign in, and choose from the contact options EA displays.

How do I cancel Club Pogo?

Go to pogo.com/cancel, sign in, select Continue Cancellation, and complete the final cancellation step.

Can I continue playing after canceling Club Pogo?

Yes. EA currently states that Club Pogo benefits remain available until the current subscription period ends.

Does canceling Club Pogo delete my account?

No. Canceling stops future membership renewal but leaves the EA Account and free Pogo access intact.

Does Club Pogo automatically renew?

Yes. Club Pogo subscriptions are recurring unless canceled. Eligible free trials also convert to paid subscriptions automatically when the trial ends.

How long is the Club Pogo free trial?

Eligible accounts may receive a seven-day trial before paid recurring billing begins.

Why can’t I sign in with my old Pogo Screen Name?

Pogo now uses EA Accounts for login. Players who have not signed in since 2018 may need to connect their old Pogo information to an EA Account.

How do I reset my Pogo password?

Use EA Account password recovery. If account recovery does not work, open the official Pogo support page and contact EA Help.

Why won’t a Pogo game load?

Close other programs, clear the browser cache, disable pop-up blocking for Pogo, reload the game, and try Chrome, Firefox, Edge, or another currently supported browser.

Does Pogo still use Java or Flash?

Current Pogo games run using HTML5. Very old Java- or Flash-based troubleshooting instructions are no longer appropriate for the current site.

How do I report another Pogo player?

Select the player’s avatar or the Report/Block option from the friends list, inbox, or chat. Explain the violation when submitting the report.

How do I report missing Pogo Gems?

Confirm that the payment completed on the correct EA Account, record the purchase information and Gem balance, and contact EA Help.

Where is Pogo’s parent company headquartered?

Electronic Arts Inc. is headquartered at 209 Redwood Shores Parkway, Redwood City, California 94065.

Related Gaming Customer Service Pages

Related Consumer Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize official support routes, common account and billing problems, complaint information, troubleshooting steps, and escalation options.

Our goal is not to publish an unofficial telephone number merely because players are searching for one. For Pogo, we direct users to EA’s current subscription, account-recovery, billing, game-support, security, and player-reporting tools.

Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Pogo Games Experience

Have you contacted EA about Club Pogo cancellation, an unexpected renewal, missing Gems, an inaccessible account, a hacked profile, game-loading problems, challenge progress, or another player?

Leave a rating and review below. Include the type of Pogo account, game or service involved, official support route used, whether EA opened a case, how long assistance took, and whether the issue was resolved.

Do not publish passwords, verification codes, complete payment-card numbers, PayPal login details, complete account information, or other sensitive data.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Pogo, Electronic Arts Inc., EA Help, or Club Pogo. EA does not provide customer support through this website. Contact EA directly regarding Pogo accounts, subscriptions, payments, Gems, game performance, player reports, or account security.

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