Zynga player support can help with account recovery, lost game progress, missing virtual currency, in-game purchases, billing questions, technical errors, suspended accounts, privacy requests and player reports. Zynga does not publish one universal public customer-service phone number, so players should select their exact game in the official support directory or contact support from inside the game.

Support procedures can differ among Zynga Poker, Words With Friends, FarmVille, CSR Racing, Merge Dragons, Empires & Puzzles, Toon Blast, Toy Blast and other Zynga titles. Have the game name, device, Player ID and purchase details available before opening a support request.

How to Contact Zynga Player Support

Zynga Support directory: Select a game and language
General Zynga support website: Open Zynga Player Support
In-game support: Open the game’s Settings, Help or Player Support section and select Contact Us, Conversation or Chat With Us.

Universal public support phone: Zynga does not currently publish one general player-support number.
Billing telephone assistance: Some games may offer access to a billing specialist after the player begins through in-game support. Zynga does not publish one universal billing hotline.
Universal support hours: Zynga does not publish one schedule applying to every game and support channel.

Current corporate address: Zynga Inc., 1200 Park Place, San Mateo, CA 94403
Parent company: Take-Two Interactive Software, Inc.
Official website: Zynga.com

The San Mateo office is not a walk-in player-support center. Do not mail payment cards, mobile devices, account credentials, refund requests or game-account information to the corporate office unless Zynga provides written instructions.

Important Zynga Address Update

The former Zynga headquarters at 699 8th Street in San Francisco should not be presented as the company’s current corporate address.

Zynga’s current official contact page lists:

Zynga Inc.
1200 Park Place
San Mateo, CA 94403

Zynga is now a wholly owned publishing label of Take-Two Interactive Software, Inc. Player problems should still begin with the game-specific Zynga support system rather than Take-Two’s corporate office.

Best Zynga Support Route by Issue

Lost game progress: Open the support page for the exact game and provide the Player ID and previous login method.
Cannot open the game: Use the game’s web support page from another browser or device.

Missing chips, coins or purchased items: Use in-game billing support and provide the purchase receipt.
Apple purchase or refund: Review the Apple purchase history and use Apple’s refund process.
Google Play purchase or refund: Review Google Play order history and use Google’s payment support.

Facebook payment: Review Facebook payment activity and contact Meta when Facebook processed the transaction.
Amazon purchase: Contact Amazon when Amazon is shown as the merchant of record.
Zynga Store purchase: Use the Support link associated with the store or receipt.

Account may be hacked: Secure the connected Facebook, Apple, Google or email account and contact Zynga Player Support.
Player harassment or cheating: Use the game’s Report or Block tools.
Account suspension: Contact the exact game’s support team and request review.

Data access or deletion: Use the Personal Data Request Portal with the Player ID and PIN.

Information to Have Before Contacting Zynga

Exact game title
Player ID, ZID, UID or device ID
Game-specific data-request PIN when required
Player name or screen name
Device make and model
Operating-system version
Game version
Facebook, Apple, Google Play, Game Center or Zynga login method
Date the problem began
Level, chapter, farm, profile or approximate game progress
Purchase date and amount
Apple, Google, Facebook, Amazon or Zynga Store order number
Screenshots that do not expose credentials
Previous support case number
A concise explanation of the requested resolution

Do not publicly post the complete Player ID, data-request PIN, password, verification code, payment-card information, private receipt, recovery link or full account screenshot.

How to Contact Support From Inside a Zynga Game

The exact buttons differ by game, but the usual process is:

Open the Zynga game.
Select the Settings or gear icon.
Open Help, Support or Customer Support.
Review the available help articles.
Select Contact Us, Conversation or Chat With Us.
Choose the correct issue category.
Describe the problem and attach a screenshot when helpful.
Save the support conversation and case number.

Contacting support inside the game is usually preferable because the support system can automatically include the game title, device information and Player ID.

Find the Correct Zynga Game Support Page

Zynga operates separate support centers for many titles. The support directory includes games such as:

Zynga Poker
Words With Friends
FarmVille 2
FarmVille 2: Country Escape
FarmVille 2: Tropic Escape
FarmVille 3
CSR Racing 2
Merge Dragons
Empires & Puzzles
Harry Potter: Puzzles & Spells
Game of Thrones: Legends
Toon Blast
Toy Blast
Two Dots
Wizard of Oz Slots

Selecting the correct title matters because account recovery, Player ID locations, payment systems and troubleshooting instructions differ among games.

Find a Zynga Player ID, ZID or UID

The Player ID may also be labeled ZID, UID, Zynga ID, Device ID or Social Network ID.

It is commonly found by:

Opening the game.
Selecting Settings.
Opening Help, Account Info or Personal Data Request.
Looking near the bottom of the support or account screen.

Save the ID in a secure location. It can help support locate the correct profile after a device change, lost login or purchase problem.

Player ID Versus Data-Request PIN

Player ID, ZID or UID: Identifies a particular game profile.
Data-request PIN: Helps verify access to the Personal Data Request Portal.

The PIN should be treated as private account information. Do not post it in a review, forum, public comment or social-media message.

Recover Lost Zynga Game Progress

Recovery options depend on whether the game was connected to a supported account or stored only on the device.

Progress may be recoverable when it was connected to:

Facebook
Apple ID
Game Center
Google Play Games
A Zynga email account
Another login method supported by that game

Install or open the same game.
Use the same Apple, Google, Facebook or Zynga account used previously.

Complete the introductory tutorial if required.
Open Settings.
Select Sign In, Connect or Recover Progress.
Review the profile offered for recovery before confirming.

Do not overwrite a higher-level profile with a new game. Take screenshots of any recovery prompt before choosing between local and cloud progress.

Progress Was Saved Only on the Old Device

Some games store progress locally when the player never connects the game to a supported account. Local-only progress may be lost if the app is deleted, the phone is reset or the device is damaged.

Before replacing or resetting a device:

Connect the game to a supported login.
Record the Player ID.
Take screenshots of the profile and current level.
Confirm that the game appears on the new device before deleting the old installation.

Some older or serverless games cannot have lost profiles restored because Zynga does not retain the gameplay data on its servers.

Facebook Login or Facebook Account Problem

A Facebook account problem and a Zynga game problem can require different support routes.

Facebook account hacked, disabled or inaccessible: Contact Facebook or Meta support.

Game opens but progress is wrong: Contact Zynga for the exact game.
Facebook payment problem: Review Facebook payment activity.
Game permissions removed: Review Facebook’s Apps and Websites settings.

Do not create a new Facebook account solely to recover a Zynga profile until support confirms which account is connected with the saved game.

Suspected Zynga Account Takeover

Secure the email, Facebook, Apple or Google account connected with the game.

Change reused passwords.
Enable available two-factor authentication on the connected platform.
Review unfamiliar devices and sessions.
Contact the game’s Zynga Player Support team.
Provide the Player ID and explain the unauthorized changes.
Preserve screenshots, purchase records and support messages.

Zynga may be able to investigate missing virtual currency or account changes, but restoration is not guaranteed.

Missing Chips, Coins, Energy or Rewards

Before contacting support:

Restart the game.
Confirm that the device is online.
Check the game inbox, inventory and reward screen.
Confirm that the correct player profile is open.
Review whether the item was spent or expired.
Record the approximate balance before and after the problem.
Take screenshots.
Contact the exact game’s support team.

Provide the event, date, item, amount and Player ID. Avoid stating only that “everything disappeared” when more specific information is available.

Purchased Currency or Item Did Not Appear

A purchase may be delayed while the payment processor verifies or reports the transaction.

Do not immediately purchase the same item again.
Restart the game and device.
Confirm that the payment completed rather than remaining pending.
Review the purchase history belonging to Apple, Google, Facebook, Amazon or the Zynga Store.
Take a screenshot of the completed receipt.
Contact in-game billing support.

The receipt should show the transaction date, amount, game and order number. Remove unrelated payment information before attaching it.

How to Request a Zynga Purchase Refund

Start with the company shown as the merchant of record on the receipt.

Apple App Store: Request the refund through Apple.
Google Play: Use Google Play purchase support.
Facebook: Use Facebook payment support.
Amazon: Use Amazon Appstore support.
Zynga or Take-Two web store: Use the Support link shown on the store or purchase receipt.

Refund eligibility depends on the payment processor, location, purchase type and whether the virtual item or currency was delivered or used.

Zynga Store and Direct-Purchase Refunds

Take-Two’s current direct-store refund policy covers qualifying purchases made through participating Zynga and Take-Two web stores that link to the policy.

Important limitations include:

A request may need to be made within the applicable cancellation period.
Refund rights can be lost after digital content is downloaded, redeemed or added to the account.
Delivered in-game currency and items are generally nonrefundable, subject to applicable law.

Subscription payments are generally nonrefundable after they have been paid.
Refunds are normally returned to the original payment method.
The order confirmation identifies the contracting company and merchant of record.

Include the purchase date, item, game, order reference, receipt screenshot and Player ID when submitting an eligible request.

Cancel a Zynga Game Subscription

Cancel the subscription through the company that bills it:

Apple subscription settings
Google Play subscriptions
Facebook payment settings
Amazon subscriptions
The applicable Zynga or Take-Two web store account

Deleting a Zynga game, removing the app or requesting deletion of game data does not automatically cancel an active subscription.

After cancellation, save the confirmation and check the effective end date. Benefits may remain available through the already-paid billing period.

Unauthorized or Accidental In-App Purchase

Secure the Apple, Google, Facebook, Amazon or payment account.
Change the relevant password.
Enable purchase authentication or parental controls.
Review the purchase receipt and merchant of record.
Contact that payment platform promptly.
Contact Zynga in-game support when virtual items were delivered to a Zynga profile.

Contact the bank or card issuer if the transaction remains unauthorized.

Do not spend the disputed virtual currency while requesting a refund.

Zynga Game Will Not Load, Open or Connect

Check the internet connection.
Restart the game.
Restart the device.
Update the game.
Update the device operating system.
Check available storage.
Disable a VPN temporarily when it interferes with the connection.

Check whether the game or platform is experiencing an outage.
Record the exact error message.

Do not uninstall a game until progress is connected to a supported account or support confirms that reinstalling is safe.

Game Crashes After an Update

Provide Zynga with:

Game version
Device model
Operating-system version
Available device storage
Point at which the crash occurs
Whether the problem occurs on Wi-Fi and mobile data
A screenshot or screen recording when possible

Check the exact game’s Help Center for known update issues before deleting saved data or reinstalling.

Suspended or Banned Zynga Account

Zynga may restrict accounts for suspected cheating, automation, abusive behavior, payment problems or other violations of its Terms of Service or game rules.

Read the in-game notice carefully.
Do not create repeated new accounts to avoid the restriction.
Contact the exact game’s support team.
Provide the Player ID and date of the restriction.
Request the general reason and available review process.
Explain any unauthorized access or payment reversal that may be relevant.

Keep the final written response.

Support may not disclose internal fraud-detection or anti-cheat methods.

Report Another Player

Use the in-game Report, Block, Mute or Club-management controls for:

Harassment
Threats
Hate speech
Sexually inappropriate messages
Suspected cheating
Impersonation
Spam
Inappropriate profile names or images

Preserve screenshots and the player name, but do not publish accusations or identifying information in a public CSN review.

Zynga Poker and Social Casino Games

Zynga Poker and Zynga’s standard social casino games use virtual chips or coins for entertainment. They do not ordinarily provide an opportunity to withdraw virtual currency as real money or win real-money gambling prizes.

Virtual chips:

Do not represent cash deposits.
Generally cannot be redeemed for money.
Can be lost through normal gameplay.
Can be removed or adjusted under game rules.
Should not be purchased from unauthorized third parties.

Report websites or individuals claiming to sell cashable Zynga chips or guaranteed game outcomes.

Download or Delete Zynga Game Data

Zynga’s Personal Data Request Portal can be used for eligible game-account data requests.

Open the game.
Find the Player ID and data-request PIN.
Visit the official Personal Data Request Portal.
Select the game.
Sign in using the game-specific Player ID and PIN.
Request a data copy or account deletion.
Save the request confirmation.

Personal Data Request Portal: Request or delete Zynga game data

Take-Two Privacy Policy: Review current privacy practices

Player IDs and PINs can differ for each game, so a separate request may be required for multiple Zynga titles.

Cancel a Zynga Data-Deletion Request

Zynga generally permits a pending deletion request to be canceled during the first seven days through the Personal Data Request Portal.

Account deletion may take up to approximately 30 days and can permanently remove:

Game progress
Virtual currency
Levels and achievements
Player connections
Game-specific account records

Deleting game data does not automatically cancel a payment subscription billed through Apple, Google, Facebook, Amazon or another platform.

Zynga Privacy Contact

Privacy and data-request form: Contact the Take-Two Data Protection Officer
Privacy email: privacypolicy@take2games.com
U.S. privacy correspondence: Take-Two Interactive Software, Inc., Attn: Privacy Policy Administrator, 110 W 44th Street, New York, NY 10036

The privacy email and New York address are not ordinary gameplay, billing or account-recovery channels.

Zynga Scam and Fake-Support Warnings

Use Zynga.com, Support.Zynga.com and support links inside the official game.
Do not trust a phone number solely because it appears in a sponsored search result.

Zynga does not publish one universal public player-support telephone number.
Never provide an account password to support.
Never provide a Social Security or tax-identification number for routine game support.
Never provide a complete credit-card number or card PIN through chat.

Do not install remote-access software for a supposed Zynga representative.
Do not buy chips or game currency from unofficial sellers.
Ignore messages claiming to come from “Zynga Police” or “Zynga Security.”

Verify recruitment messages through an official zynga.com or related company domain.
A public review submitted here does not create a Zynga support case.

How to Escalate a Zynga Complaint

Open the exact game’s official support page.
Use in-game support whenever the game remains accessible.
Provide the Player ID, device, dates and requested resolution.
Attach the purchase receipt or error screenshot when relevant.
Ask for and save the support case number.
Continue through the same support conversation when possible.
Request review by a billing or account specialist when appropriate.

Contact Apple, Google, Facebook, Amazon or the merchant of record for platform-controlled payments.
Use the Personal Data Request Portal for privacy or deletion issues.
Contact the payment provider promptly if a completed transaction remains unauthorized.

Report suspected internet fraud to the Federal Trade Commission or FBI Internet Crime Complaint Center when appropriate.

FTC fraud reporting: ReportFraud.FTC.gov
Internet Crime Complaint Center: Report suspected online crime

Zynga Customer Service Reviews and Complaints

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Because no reviews have been submitted, this page does not establish positive or negative customer-service trends involving Zynga games, account recovery, purchases, refunds, lost progress or support response times.

New reviews can help readers understand current experiences involving in-game support, billing specialists, missing virtual currency, account recovery, technical problems, suspensions, privacy requests and payment-platform refunds.

Related Customer Service Numbers Pages

Facebook support may be relevant when a Zynga game profile, login or payment is controlled by a Facebook account. Zynga cannot directly restore a disabled or compromised Facebook account.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, account-recovery guidance, payment distinctions, privacy resources and reader reviews.

We are not owned by Zynga, Take-Two Interactive, Apple, Google, Facebook, Amazon, any game studio, app store, payment processor or social-networking platform.

Share Your Zynga Customer Service Experience

Have you contacted Zynga about lost progress, an account problem, missing chips or coins, an in-game purchase, refund, game error, suspension or privacy request? Leave a factual review below and identify the game, device, support route used and whether the issue was resolved.

Comments are moderated. Do not include complete Player IDs, ZIDs, data-request PINs, passwords, verification codes, payment-card information, full receipts, private account screenshots, information about minors, private support messages or employee personal information.

Last Updated: July 16, 2026

Gaming and Customer Service Disclaimer

CustomerServiceNumbers.com is not affiliated with Zynga, Take-Two Interactive, Apple, Google, Facebook, Amazon, any Zynga game studio, app store, payment processor or social-networking platform. Zynga does not provide player support through this website.

Support routes, game availability, virtual-item rules, refund procedures, subscriptions, account-recovery options and privacy processes can change. Review the exact game’s support page, purchase receipt, platform account and current Take-Two terms.

Virtual currency and virtual items generally have no cash value and may be subject to game-specific limitations. This page cannot restore progress, add virtual currency, reverse a purchase, recover a Facebook account, remove a suspension, cancel a subscription, delete game data or guarantee a refund.

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Zynga Customer Service, Account Recovery and Purchase Help