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Alaska Airlines Customer Service Phone Number: Reservations, Refunds & Baggage Help

Need help with an Alaska Airlines reservation, flight change, refund, baggage claim, canceled flight, travel credit, accessibility request, group booking, Atmos Rewards account, or post-flight complaint? This guide explains how to reach the Alaska Airlines customer service phone number and how to choose the correct support route.

Alaska Airlines serves destinations across the United States, Canada, Mexico, Central America, the Caribbean, and the Pacific through Alaska Airlines, Horizon Air, Hawaiian Airlines, the oneworld alliance, and global airline partners. Because airline support issues can involve reservations, baggage, refunds, accessibility, loyalty accounts, airport service, or post-flight complaints, use the contact options below before calling.

Alaska Airlines Customer Service Phone Numbers and Contact Options

Reservations / Pre-Flight Questions: 1-800-252-7522
1-800-ALASKAAIR: 1-800-252-7522
Reservations Hours: 24 hours a day, 7 days a week

Text Support: Text 82008
Chat Support: Available through Alaska Airlines Help Center
Accessible Services Help: 1-800-503-0101
Relay Services: Dial 711
Group Reservations for 10 or More Passengers: 1-800-445-4435
Group Travel Hours: Monday – Friday, 6 a.m. – 6 p.m. PT; Saturday, 7:30 a.m. – 6 p.m. PT
Guest Care / Post-Flight Questions and Complaints: 1-800-654-5669
Guest Care Hours: Monday – Friday, 7 a.m. – 7 p.m. PT; Saturday, 8 a.m. – 5 p.m. PT
Atmos™ Rewards Account Support: 1-833-902-8667
Atmos Rewards Hours: Monday – Friday, 7 a.m. – 7 p.m. PT; Saturday, 8 a.m. – 5 p.m. PT

Central Baggage Service / Claims: 1-877-815-8253
Baggage Claims Mailing Address: Alaska Airlines Central Baggage Service, Attn: Central Baggage Service/SEALZ, P.O. Box 68900, Seattle, WA 98168-0900
Customer Relations Mailing Address: Alaska Airlines, P.O. Box 68900, Seattle, WA 98168
Official Website: AlaskaAir.com
Official Help Center: Alaska Airlines Help Center
Official Contact Page: Alaska Airlines Contact Us

Hawaiian Airlines note: Alaska Air Group acquired Hawaiian Airlines, but Alaska’s Help Center still directs travelers with Hawaiian Airlines questions to the Hawaiian Airlines Help Center. If your ticket, flight, or confirmation is with Hawaiian Airlines, use Hawaiian’s support route unless Alaska specifically directs you otherwise.

Choose the Correct Alaska Airlines Support Route

For Reservations, Flight Changes, and Pre-Flight Questions

Call Alaska Airlines reservations at 1-800-252-7522 for booking help, flight changes, cancellations, schedule questions, seats, pet travel, travel documents, same-day changes, check-in issues, and pre-flight questions. Reservations support is available 24/7.

For Refunds, Travel Credits, and Cancellations

Use Alaska Airlines’ website or app first if your reservation is eligible for online changes or cancellation. If your itinerary is not eligible online, call 1-800-252-7522. Have your confirmation code, ticket number, passenger name, and payment details ready.

For Baggage Problems

If your bag is delayed, damaged, missing, or you left an item onboard, report the issue as soon as possible. For central baggage service or baggage claims, call 1-877-815-8253. Keep your baggage tag number, flight details, airport report, photos, and receipts available.

For Post-Flight Complaints and Guest Care

For post-flight questions, complaints, service problems, refunds after travel, airport issues, onboard concerns, or follow-up after a trip, call Guest Care at 1-800-654-5669. You can also submit feedback through Alaska’s website.

For Atmos Rewards Account Help

For Atmos Rewards account questions, call 1-833-902-8667. Use this route for account access, points, profile updates, award travel, missing points, elite status, partner earning, redemption questions, or account merge issues.

For Accessibility and Special Assistance

Call accessible services at 1-800-503-0101 if you need help with wheelchair service, mobility devices, service animals, medical assistance, seating accommodations, or other accessibility requests. For hearing or speech disability relay services, dial 711.

For Group Travel

For group reservations of 10 or more passengers, call 1-800-445-4435. Group travel has separate support hours and rules, so call the group reservations number instead of the general reservations line when possible.

Information To Have Ready Before Contacting Alaska Airlines

Your confirmation code
Your ticket number, if available
Your full name as it appears on the reservation
Your flight number and travel date
Your departure and arrival airports
Your Atmos Rewards account number, if relevant
Your baggage tag number for baggage claims
Photos of damaged baggage or missing contents, if relevant
Travel credit, gift certificate, Companion Fare, or discount code details
Payment date, ticket amount, and last four digits of the card used

Receipts for expenses connected to a travel disruption or baggage delay
Case number, baggage file number, chat transcript, or prior complaint reference

Common Reasons Customers Contact Alaska Airlines

Booking a flight
Changing or canceling a reservation
Checking flight status
Requesting a refund
Using travel credits or gift certificates
Using Companion Fare or discount codes
Adding baggage to a reservation
Delayed, lost, or damaged baggage
Items left onboard
Seat selection or upgrades
Same-day flight changes
Pet travel questions
Traveling with children or unaccompanied minors
Accessibility or wheelchair assistance
Atmos Rewards account support
Post-flight complaints
Group travel reservations

Alaska Airlines Reservations and Flight Change Help

If you need to change or cancel a flight, start by signing in and going to your Trips page on AlaskaAir.com or in the Alaska Airlines app. You can also look up your reservation using your confirmation code and last name.

If your reservation cannot be changed online, call Alaska Airlines reservations at 1-800-252-7522. Before calling, check whether your ticket was purchased directly from Alaska Airlines or through a travel agency, online travel site, corporate travel portal, or partner airline.

Alaska Airlines Refund and Travel Credit Help

Refund and travel credit options may depend on your fare type, payment method, ticket status, cancellation timing, and whether the flight was canceled or changed by the airline. If you booked through a third party, Alaska may direct you back to the travel agency or booking site.

Keep your ticket number, confirmation code, travel credit number, gift certificate number, Companion Fare details, and payment confirmation available when contacting Alaska Airlines about refunds or credits.

Alaska Airlines Baggage Help

If your baggage is delayed, damaged, or missing, report the issue promptly at the airport or through Alaska’s baggage service tools. Keep your baggage tag, airport report, claim number, photos, and receipts until the issue is resolved.

For baggage claims and central baggage service, call 1-877-815-8253. If an item was left onboard, use Alaska’s Help Center to report the lost item and provide your flight details, seat number, item description, and contact information.

Atmos Rewards Help

Atmos Rewards support can help with account access, missing points, award travel, profile changes, redemption questions, partner airline earning, elite status, and account issues. Call 1-833-902-8667 or use the account tools on AlaskaAir.com.

If points are missing from a recent flight, keep your boarding pass, ticket number, flight date, airline, and confirmation code. If the issue involves partner travel, points may take longer to post depending on the partner airline.

Accessibility and Special Assistance Help

Passengers who need wheelchair service, mobility-device assistance, help boarding, service animal support, medical accommodations, or other accessibility help should contact Alaska Airlines before travel when possible.

Call accessible services at 1-800-503-0101. For relay services, dial 711. If the issue involves a disability-related air travel complaint, keep all travel details, communication records, and names of airport or airline staff involved.

Alaska Airlines Scam and Fraud Warnings

Be cautious with search ads, calls, texts, emails, fake travel websites, social media messages, and fake phone numbers claiming to be Alaska Airlines. Alaska has warned that scammers may use Alaska logos, pose as reservation agents, offer fake low fares, charge inflated fees, or send fake confirmation emails.

Watch for these warning signs:

A website looks like Alaska Airlines but uses a misspelled or unfamiliar domain
A caller claims to be Alaska Airlines but the number is not 1-800-252-7522 or 1-800-ALASKAAIR

A travel site charges a separate fee while making it look like an airline fee
A caller asks for your Alaska account password or verification code
A fake agent asks for full payment card details through an unsecured channel

A fare or upgrade offer looks too good to be true
A message claims your flight will be canceled unless you pay immediately

If you suspect fraud, go directly to AlaskaAir.com, use the Alaska Airlines app, or call the verified Alaska Airlines customer service phone number at 1-800-252-7522. If payment information was exposed, contact your bank or card issuer immediately.

How To Escalate an Alaska Airlines Customer Service Issue

If your first contact with Alaska Airlines does not resolve the issue, take these steps:

Save your confirmation email, ticket receipt, boarding pass, baggage tag, and support messages.
Write down the date, time, phone number, or support route used.

Ask for a case number, baggage file number, complaint number, or written confirmation.
For refunds, keep the ticket number, payment confirmation, travel credit details, and cancellation confirmation.
For baggage issues, keep airport reports, photos, baggage tags, receipts, and claim references.

For accessibility issues, document the request, airport, flight, staff contacts, and what happened.
For Atmos Rewards issues, save boarding passes, partner-airline receipts, and account screenshots.
Use Alaska’s Guest Care or feedback tools for post-flight complaints.

If the issue involves a U.S. flight and remains unresolved, consider filing a complaint with the U.S. Department of Transportation.
Leave a factual review on CustomerServiceNumbers.com to help other Alaska Airlines passengers understand your experience.

Alaska Airlines Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Alaska Air / Alaska Airlines. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Alaska Airlines customer-service trend.

If you have contacted Alaska Airlines support, your review can help other passengers understand what to expect when calling the Alaska Airlines customer service phone number or using chat/text support for reservations, refunds, baggage, accessibility, Atmos Rewards, flight changes, travel credits, or post-flight complaints.

Alaska Airlines FAQ

What is the Alaska Airlines customer service phone number?

The Alaska Airlines customer service phone number for reservations and pre-flight questions is 1-800-252-7522, also listed as 1-800-ALASKAAIR. Reservations support is available 24/7.

How do I contact Alaska Airlines Guest Care after a flight?

For post-flight questions, complaints, and Guest Care issues, call 1-800-654-5669. Alaska lists Guest Care hours as Monday – Friday, 7 a.m. – 7 p.m. PT, and Saturday, 8 a.m. – 5 p.m. PT.

What is the Alaska Airlines baggage phone number?

For central baggage service or baggage claims, call 1-877-815-8253. Have your baggage tag number, flight information, claim number, photos, and receipts ready.

What is the Alaska Airlines Atmos Rewards phone number?

For Atmos Rewards account support, call 1-833-902-8667. Use this number for account access, missing points, redemption questions, profile updates, and rewards-account help.

How do I contact Alaska Airlines for accessible services?

Call Alaska Airlines accessible services at 1-800-503-0101. For relay services, dial 711.

Can I text Alaska Airlines customer service?

Yes. Alaska Airlines lists text support at 82008. Do not send payment card information by text; call reservations instead if your request involves payment.

How do I contact Alaska Airlines about group travel?

For group reservations of 10 or more passengers, call 1-800-445-4435. Group travel support has separate posted hours.

Does CustomerServiceNumbers.com provide Alaska Airlines support?

No. CustomerServiceNumbers.com is not affiliated with Alaska Airlines, Alaska Air Group, Horizon Air, Hawaiian Airlines, Atmos Rewards, oneworld, or any airline partner. CSN cannot change flights, issue refunds, locate baggage, credit rewards points, or resolve passenger claims. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For airlines like Alaska Airlines, CSN focuses on common customer issues such as reservations, flight changes, refunds, cancellations, travel credits, baggage claims, accessibility requests, loyalty account support, scam warnings, and customer-service experiences shared by real users.

Share Your Alaska Airlines Customer Service Experience

Have you contacted Alaska Airlines about a reservation, refund, baggage issue, flight change, cancellation, travel credit, Atmos Rewards account, accessibility request, group booking, post-flight complaint, or scam concern? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full passport number, payment card number, Alaska account password, confirmation email, ticket receipt, home address, baggage claim documents, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Alaska Airlines, Alaska Air Group, Horizon Air, Hawaiian Airlines, Atmos Rewards, oneworld, or any airline partner. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, refund rules, baggage policies, loyalty program terms, accessibility contacts, travel-credit policies, and company information can change. For account-specific help, flight changes, refunds, baggage claims, accessibility support, Atmos Rewards, or complaints, contact Alaska Airlines directly through its official website, app, Help Center, chat, text support, or verified customer service phone number.

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