Hawaiian Airlines Customer Service, Reservations and Baggage Help

Hawaiian Airlines customer service assists travelers with reservations, ticket changes, cancellations, flight disruptions, baggage, accessibility requests and Atmos Rewards. Hawaiian Airlines is now part of Alaska Air Group and shares important systems with Alaska Airlines, but Hawaiian continues as a distinct customer-facing airline brand.

Hawaiian Airlines customer service numbers

Hawaiian Airlines and Alaska Airlines integration

Alaska Air Group completed its acquisition of Hawaiian Airlines in September 2024. The airlines received a single operating certificate in October 2025 and transitioned to a shared passenger-service system in April 2026. Hawaiian Airlines continues as a distinct brand with Hawaiian-branded aircraft, airport presentation and onboard service.

The integration can affect flight numbers, mobile applications, loyalty accounts and customer-service routing. Travelers should:

• Check whether the itinerary says Alaska Airlines or Hawaiian Airlines.
• Note the operating-carrier wording beneath the flight number.
• Use the confirmation code and ticket number from the latest itinerary.
• Use the shared Alaska Hawaiian mobile application for supported trips.
• Ask which airline controls the ticket when a trip includes multiple carriers.

Hawaiian Airlines explains the current travel changes on its official Hawaiian brand and integration page.

Choose the correct Hawaiian Airlines support route

• Booking, seat, ticket change or upcoming trip: Hawaiian Reservations at 1-800-367-5320.
• Same-day delay, cancellation or missed connection: The mobile app, airport ticket counter, gate agent or Reservations.
• Completed-flight complaint: Guest Care at 1-800-654-5669 or the official feedback page.
• Delayed or damaged baggage: The baggage-service office at the arrival airport, followed by the online claim route.
• Atmos Rewards account: 1-877-426-4537.
• Travel-agency purchase: The agency or website that issued the ticket may need to process voluntary changes or refunds.

Hawaiian Airlines reservation changes and cancellations

Travelers can use the official Manage Reservation page to review supported trips, seats, dates and cancellation options. Have the passenger’s last name and confirmation code or ticket number ready.

Before changing or cancelling a reservation, check:

• The fare type and whether it is refundable
• Any fare difference for the replacement flight
• Whether the ticket was issued by Hawaiian, Alaska, a partner airline or a travel agency
• The expiration and restrictions of any offered travel credit
• Whether an active travel advisory or flexible policy applies

Do not voluntarily cancel a disrupted trip before reviewing the available refund and rebooking options. Voluntary cancellation can affect whether money is returned to the original payment method or issued as a future travel credit.

Hawaiian Airlines flight delays and cancellations

For an active disruption, check the official flight-status page, the mobile app and the airport departure screens. If the suggested replacement flight does not work, discuss the available rebooking, refund and travel-credit choices before accepting an option.

Hawaiian Airlines’ current travel advisory page explains its options for airline cancellations and schedule changes. Keep screenshots of the original itinerary, changed itinerary, airline messages and any offer accepted.

Hawaiian Airlines refund help

Under current U.S. Department of Transportation rules, a passenger is generally entitled to a refund when the airline cancels or significantly changes a covered flight and the passenger does not accept the changed flight, replacement transportation, travel credit or other alternative compensation.

The merchant of record is important. If a travel agency or booking website appears as the ticket seller on the payment statement statement, that company may be responsible for processing the airfare refund.

Review the DOT’s current airline refund guidance before accepting a voucher when a refund may be due. Keep the ticket number, cancellation notice, refund reference number and payment record.

Delayed, lost or damaged baggage

If checked baggage does not arrive or is damaged, report the problem to the baggage-service office at the arrival airport as soon as possible. Obtain a baggage File ID or written report before leaving when possible.

Keep the following:

• Boarding pass and complete itinerary
• Checked-bag receipt and baggage tag
• Baggage File ID
• Photographs of damage
• An inventory of missing contents
• Itemized receipts for reasonable replacement necessities
• Messages received from the baggage department

Hawaiian Airlines currently directs post-flight baggage submissions through the official online baggage claim form. Review current baggage allowances and charges on the baggage and optional-fees page.

Item left on an aircraft or at the airport

An item left aboard an aircraft should be reported through the airline’s lost-item route. An item lost in an airport terminal may be controlled by the airport authority, while property left at a TSA screening checkpoint should be reported to TSA. These are separate from a checked-baggage claim.

Hawaiian Airlines accessibility assistance

Add wheelchair, mobility, service-animal or other accessibility requests to the reservation as early as possible. Hawaiian Airlines directs passengers needing additional information to Reservations at 1-800-367-5320. Travelers with hearing or speech disabilities can dial 711 for relay service.

Review Hawaiian Airlines’ current accessibility information before travel. Confirm the request again at check-in and at the departure gate.

If an accessibility problem occurs at the airport, ask for the airline’s Complaint Resolution Official, commonly called a CRO. The DOT disability hotline is 1-800-778-4838. The DOT also publishes an Airline Passengers with Disabilities Bill of Rights.

HawaiianMiles and Atmos Rewards help

HawaiianMiles transitioned into the combined Atmos Rewards program in October 2025. Travelers should use their Atmos Rewards account for current point balances, status, activity and award-travel information.

• Atmos Rewards telephone support: 1-877-426-4537
• Missing flight points: Use the official request-credit page.
• Name or account problem: Prepare the membership number and use a private official support channel.

Do not publish an Atmos Rewards number, password, security code or account email in a public review.

Hawaiian Airlines receipts

Hawaiian Airlines provides a separate receipt lookup page. The appropriate receipt system can depend on whether the purchase or travel occurred before or after the April 22, 2026 passenger-system transition.

Use the ticket number and passenger’s last name from the purchase confirmation. For a disputed charge, compare the receipt with the payment statement before initiating a charge dispute.

Hawaiian Airlines complaint escalation

1. Address an active problem immediately. Ask the airport, gate, baggage or reservation agent for help while rebooking or correction may still be possible.
2. Document the issue. Save itineraries, boarding passes, baggage records, delay notices, receipts and representative names or roles.
3. Request a reference number. Record the date, department and promised follow-up.
4. Submit a written complaint. Use Hawaiian Airlines’ official feedback page. Hawaiian currently routes applicable forms through the shared Alaska feedback system.
5. Use Guest Care. Post-flight travelers can use 1-800-654-5669.
6. Escalate unresolved consumer issues. Review the DOT’s official air-travel complaint process.

Written airline complaints should identify the passenger, ticket or confirmation number, flight date, flight number, airports, problem, previous reference numbers and requested resolution. Provide sensitive records only through a private official channel.

Frequently asked questions

Is Hawaiian Airlines still operating under its own brand?

Yes. Hawaiian Airlines is owned by Alaska Air Group and shares an operating certificate and passenger system with Alaska Airlines, but Hawaiian remains a distinct airline brand.

What is the main Hawaiian Airlines reservation number?

Hawaiian-branded reservation and preflight assistance is available at 1-800-367-5320, 24 hours a day.

Why does my Hawaiian flight have an AS flight number?

The Alaska and Hawaiian operations now use a shared operating certificate and reservation system. Check for wording identifying the flight as operated under the Hawaiian Airlines brand.

Is HawaiianMiles still the current loyalty program?

No. HawaiianMiles transitioned into Atmos Rewards. Hawaiian-branded Atmos account support is available at 1-877-426-4537.

Where should a delayed-baggage claim be filed?

Start with the baggage-service office at the arrival airport and obtain a File ID. Post-flight documentation can then be submitted through the airline’s official baggage claim form.

Does cancelling a trip automatically produce a cash refund?

No. The result depends on the reason for cancellation, fare rules, who issued the ticket and whether the airline cancelled or significantly changed the flight. Review the refund option before accepting a travel credit.

Hawaiian Airlines customer reviews

Share your experience with Hawaiian Airlines reservations, airport service, baggage, flight disruptions, accessibility assistance, Atmos Rewards or complaint handling. Do not publish confirmation codes, ticket numbers, baggage File IDs, payment information or personal travel details.

CustomerServiceNumbers.com cannot access Hawaiian Airlines reservations, process refunds, rebook flights, award points or track luggage.

Related customer service guides

• Alaska Airlines customer service – parent airline and shared reservation-system support
• Southwest Airlines customer service – another airline serving Hawaiʻi
• United Airlines customer service – reservations, baggage and Hawaii travel support
• Delta Air Lines customer service – reservations, baggage and Hawaii travel support
• Hawaiian Airlines corporate office and complaints – headquarters and corporate escalation information

CustomerServiceNumbers.com is an independent customer-service information website and is not affiliated with Hawaiian Airlines, Alaska Airlines or Alaska Air Group. Telephone numbers, hours and policies can change. Verify important information through the official airline website and current itinerary.