Jet Airways no longer operates passenger flights or a normal airline reservation center. Former passengers may still be searching for help with an old Jet Airways ticket, unresolved refund, creditor claim, JetPrivilege account, former employee matter, or information about the airline’s liquidation. Jet Airways suspended flight operations in April 2019 and is now undergoing formal liquidation in India.
How to Contact Jet Airways Today
- Current Status: Jet Airways (India) Limited is under liquidation.
- Liquidation Information: Jet Airways Liquidation Proceedings
- General Liquidation Correspondence: liquidation.jet@gmail.com
- Claims Email Listed by the Liquidator: jetairways.claims@gmail.com
- Liquidation Correspondence Address: Jet Airways (India) Limited, Unit Nos. 401-407, 4th Floor, Sterling Centre, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra 400069, India
- Official Website: JetAirways.com
- IBBI Jet Airways Case Information: Insolvency and Bankruptcy Board of India
The former U.S. and Canada number 1-877-835-9538 belongs to the period when Jet Airways was operating as an airline. It should not be presented as current passenger customer service. Jet Airways no longer publishes current U.S. reservation hours, because the airline is not selling or operating flights.
Is Jet Airways Still Operating?
No. Jet Airways is not currently operating passenger flights.
The airline suspended operations on April 17, 2019 because of severe financial problems and insufficient funds. Insolvency proceedings began later that year.
A plan was subsequently developed to revive Jet Airways, but the planned restart did not ultimately occur. In a November 7, 2024 judgment, the Supreme Court of India determined that the approved resolution plan had not been successfully implemented and directed Jet Airways into liquidation.
The National Company Law Tribunal, Mumbai Bench, formally commenced liquidation proceedings on November 26, 2024 and appointed Satish Kumar Gupta as Liquidator.
As of 2026, the liquidation remains active. Jet Airways’ official website publishes creditor information, court orders, stakeholder lists, liquidation FAQs, and notices involving the sale of remaining assets.
Can You Still Book a Jet Airways Flight?
No. Jet Airways is not selling or operating scheduled passenger flights.
Consumers searching for flights between the United States and India should use an operating airline such as Air India, Emirates, Qatar Airways, or another currently certified carrier.
Be cautious if an unfamiliar travel website claims it can sell a new Jet Airways ticket. Old Jet Airways pages, phone numbers, schedules, logos, and route information remain indexed online even though the airline is in liquidation.
What Happened to Jet Airways?
Jet Airways was one of India’s largest private airlines and began operations in 1993. It eventually built a substantial domestic and international network.
Financial distress caused the airline to suspend operations in April 2019. Jet Airways entered India’s corporate insolvency resolution process in June 2019.
A restructuring plan proposed by the Jalan-Fritsch Consortium was later approved, and efforts were made to relaunch the airline. However, numerous disputes developed concerning funding, employee obligations, airport costs, and implementation of the plan.
On November 7, 2024, the Supreme Court concluded that the resolution plan was no longer capable of implementation and directed Jet Airways into liquidation. The NCLT commenced the formal liquidation process later that month.
Jet Airways Ticket Refund Claims
Passengers who were owed refunds when Jet Airways stopped flying became creditors in the airline’s insolvency process.
Jet Airways’ current liquidation FAQ specifically identifies ticket refunds among claims that generally fall within the category of remaining debts and dues under the liquidation distribution hierarchy.
This is different from a normal airline refund. Jet Airways no longer has an operating refund department that can simply reverse an old ticket charge.
Recovery can depend on:
- Whether a claim was previously submitted
- Whether the claim was admitted
- The amount admitted by the Liquidator
- The creditor category assigned to the claim
- The amount ultimately recovered from Jet Airways’ assets
- Higher-priority claims that must be paid first
- Applicable Indian insolvency law and court orders
Jet Airways’ liquidation FAQ warns that ticket-refund and other operational-creditor claims fall relatively low in the statutory distribution hierarchy. Being listed as a creditor therefore does not guarantee full or partial repayment.
How to Check an Existing Jet Airways Claim
Former passengers and other creditors who previously submitted claims should begin with the official Jet Airways liquidation website.
The site publishes updated stakeholder lists showing claims reviewed by the Liquidator.
To investigate an existing claim:
- Open the official Jet Airways Liquidation Proceedings page.
- Find the latest List of Stakeholders.
- Select the applicable creditor category.
- Review the information and notes associated with that category.
- Compare the admitted amount with the claim originally submitted.
- Contact the liquidation correspondence address if clarification is required.
Jet Airways states that stakeholder lists are updated periodically as the liquidation process continues.
What If You Never Filed a Jet Airways Refund Claim?
The Liquidator’s public announcement established December 26, 2024 as the deadline for submitting or updating claims in the liquidation.
The current Jet Airways liquidation FAQ states that the Liquidator cannot accept a new claim filed after the deadline unless the National Company Law Tribunal condones the delay.
There is one important distinction: if a creditor already submitted a claim during the earlier corporate insolvency resolution process and that claim was properly collated by the resolution professional, the liquidation rules may treat that earlier claim as having been submitted in the liquidation process.
Because late-claim rights can involve Indian insolvency law and individual circumstances, CustomerServiceNumbers.com cannot determine whether a specific passenger still has a legally enforceable claim. Consider obtaining qualified legal advice if a substantial unresolved refund remains.
Ticket Purchased Through a Travel Agency
Refund responsibility for old Jet Airways tickets can be especially complicated when a ticket was purchased through:
- A travel agency
- An online travel agency
- An IATA travel agent
- A tour operator
- A credit-card travel portal
- A payment wallet
- Another airline
Jet Airways’ earlier insolvency guidance explained that the legal responsibility for a refund could depend on the contracts among Jet Airways, the passenger, travel agent, payment provider, and other parties.
If an old refund remains unresolved, identify:
- Who issued the ticket
- Who actually processed the payment
- Whether the agency received a refund from Jet Airways
- Whether a credit-card dispute or chargeback was previously filed
- Whether the passenger or agency submitted an insolvency claim
Avoid submitting duplicate claims for the same ticket without understanding how the original claim was handled.
Jet Airways Liquidation Contact Information
The November 2024 official public announcement listed the following address for correspondence with the Liquidator:
Jet Airways (India) Limited
Unit Nos. 401-407, 4th Floor
Sterling Centre
Andheri Kurla Road
Andheri East
Mumbai, Maharashtra 400069
India
- Liquidation Correspondence: liquidation.jet@gmail.com
- Claims Email Published in the Liquidation Notice: jetairways.claims@gmail.com
This is a liquidation contact, not an airline reservation, baggage, flight-change, or airport customer-service center.
Why the Old Jet Airways Address Should Be Removed
The older CustomerServiceNumbers.com page lists Siroya Centre, Sahar Airport Road, Andheri East, Mumbai 400099.
That address appeared in Jet Airways materials during its operating and early insolvency years. Current liquidation materials instead direct correspondence through the Sterling Centre address shown above.
For a liquidation-related matter, use the address and contact information published in the current liquidation documents rather than sending correspondence to an old airline office.
What Happened to JetPrivilege Miles?
JetPrivilege, the former Jet Airways frequent-flyer program, was rebranded as InterMiles and operates separately from the airline’s liquidation.
InterMiles currently states that former JetPrivilege member accounts were migrated to the InterMiles program and that existing JetPrivilege credentials can be used with the migrated account.
For an old JetPrivilege mileage balance or account problem, contact InterMiles rather than the Jet Airways Liquidator.
Former Jet Airways Employees
Former Jet Airways employees and workmen have separate claim and distribution issues from passenger ticket-refund claims.
Jet Airways’ current liquidation FAQ notes that the NCLT issued a February 4, 2026 order concerning provident fund and gratuity dues. The Liquidator has been working on a process for eligible employee and workmen payments and continues to publish employee communications through the liquidation website.
Former employees should use the dedicated employee information and liquidation materials rather than an old passenger customer-service number.
Jet Airways Asset Sales in 2026
The liquidation is actively progressing rather than merely remaining an old court case.
During 2026, Jet Airways and the Insolvency and Bankruptcy Board of India have published auctions involving remaining airline assets, including aircraft, vehicles, ground-support equipment, catering assets, and property.
The official Jet Airways website continues to post upcoming auction dates and updated stakeholder information.
Proceeds generated through liquidation are distributed according to the statutory priority rules and applicable court orders, not on a first-come, first-served basis among former passengers.
Can the Old Jet Airways U.S. Number Help?
The former U.S. and Canada number, 1-877-835-9538, should be treated as historical information.
Jet Airways no longer operates:
- U.S. flight reservations
- New ticket sales
- Flight-change customer service
- Airport passenger operations
- Normal baggage tracing
- Regular airline refund processing
The old Monday-Friday, 9 a.m.-6 p.m. ET customer-service hours are therefore also obsolete.
Information to Gather for an Old Jet Airways Refund
- Passenger name
- Jet Airways ticket number
- Booking reference or PNR
- Original flight dates
- Origin and destination
- Amount paid
- Payment method
- Travel agent or booking website
- Refund-request confirmation
- Credit-card dispute records
- Insolvency claim number or acknowledgment
- Liquidation claim information
- Previous correspondence with Jet Airways or a travel agency
Do not publish complete ticket numbers, PNRs, passports, banking information, home addresses, claim documents, or other private information in a public review.
Jet Airways Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Jet Airways USA customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because this page currently has zero reviews, there is not enough CustomerServiceNumbers.com feedback to claim that reviewers praised Jet Airways’ service, inflight experience, or pricing, or that reviewers complained about cancellations, refunds, or customer service.
Jet Airways has not operated passenger flights since 2019, so future reviews on this page are most useful when they describe unresolved legacy matters such as ticket-refund claims, liquidation communications, or old JetPrivilege issues.
Frequently Asked Questions
Is Jet Airways still operating?
No. Jet Airways suspended passenger operations in April 2019 and was directed into liquidation in November 2024.
Is Jet Airways coming back?
A previous restructuring plan contemplated restarting the airline, but that plan was not successfully implemented. Jet Airways is now in liquidation, and there is no current Jet Airways passenger operation to book.
Can I book a Jet Airways flight?
No. Jet Airways is not currently selling or operating passenger flights.
What is the current Jet Airways U.S. customer-service number?
Jet Airways no longer publishes an active U.S. passenger reservation or customer-service number. The old 1-877-835-9538 number belongs to the airline’s former operating period.
How do I contact Jet Airways about an old refund?
Review the official Jet Airways Liquidation Proceedings website and determine whether your refund claim is already included in the stakeholder records. The Liquidator publishes liquidation.jet@gmail.com for correspondence.
Can I submit a new Jet Airways refund claim now?
The ordinary liquidation claim deadline was December 26, 2024. Jet Airways’ current FAQ says the Liquidator cannot accept a new late claim unless the NCLT condones the delay. Consider independent legal advice for a late claim.
Will Jet Airways refund every old ticket?
No such guarantee exists. Ticket-refund creditors participate in the liquidation process, and the amount ultimately recovered depends on the claim, creditor priority, available assets, and applicable court orders.
Where can I check my Jet Airways claim?
Use the latest List of Stakeholders on the official Jet Airways Liquidation Proceedings website.
What happened to JetPrivilege?
JetPrivilege was renamed InterMiles and operates separately. Former JetPrivilege members should use InterMiles for loyalty-account questions.
Where is Jet Airways now located?
Current liquidation materials use Unit Nos. 401-407, 4th Floor, Sterling Centre, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra 400069 for correspondence with the Liquidator.
Who is the Jet Airways Liquidator?
Current official liquidation materials identify Satish Kumar Gupta as the Liquidator of Jet Airways (India) Limited.
Related Airline Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. The site is independent and is not affiliated with Jet Airways (India) Limited, its Liquidator, the Insolvency and Bankruptcy Board of India, InterMiles, Air India, Emirates, Qatar Airways, or another airline.
This page is intended to help former Jet Airways passengers understand the airline’s current liquidation status and locate official information concerning legacy ticket refunds, creditor claims, and former loyalty accounts.
Share Your Jet Airways Experience
If you had an unresolved Jet Airways ticket refund, submitted an insolvency or liquidation claim, contacted the Liquidator, or dealt with another legacy Jet Airways matter, describe the general issue, which official route you used, and whether you received an update or resolution.
Privacy warning: Do not publish your complete ticket number, PNR, passport details, bank information, payment-card number, creditor claim documents, home address, private email address, telephone number, or confidential correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Jet Airways (India) Limited, the Liquidator, the National Company Law Tribunal, the Insolvency and Bankruptcy Board of India, or InterMiles. CustomerServiceNumbers.com cannot process old airline refunds, file or validate creditor claims, determine creditor priority, obtain liquidation distributions, restore loyalty miles, provide legal advice, or communicate with the Liquidator on a customer’s behalf. Jet Airways is undergoing liquidation, and creditor rights, deadlines, distributions, and procedures are governed by applicable Indian law and court orders. Anyone with a significant, disputed, or late claim should consider obtaining advice from an appropriately qualified professional.