Jillian Michaels Customer Service: Fitness App, Billing & Reviews

If you need help with Jillian Michaels’ The Fitness App, a subscription charge, cancellation, login problem, workout video, meal plan or 28Shred purchase, use the current email-based support system. The Fitness App does not currently publish a general customer-service phone number, so avoid third-party websites claiming to provide a direct billing or cancellation line.

Which Jillian Michaels Support Route Should You Use?

• Subscription or billing question: Email Help@JillianMichaels.com and include the registration email associated with the account.
• Cancel a subscription: Cancel through the same billing platform used to subscribe.
• Website subscription: Sign in at JillianMichaels.com and use Account > Subscription > Cancel Subscription.
• Apple-billed subscription: Cancel through Apple Subscriptions.
• Google Play-billed subscription: Cancel through Google Play Subscriptions.
• PayPal-billed subscription: Cancel the recurring payment through PayPal.
• Not sure who bills you: Email support with the registration email and, when appropriate, a screenshot of the most recent receipt that does not expose sensitive payment information.
• App login or technical issue: Search the Help Center or open a support ticket.
• 28Shred problem: Use the same Fitness App and 28Shred Help Desk.
• Privacy or personal-data request: Use the separate privacy process rather than ordinary subscription support.

What to Have Ready Before Contacting Jillian Michaels Support

Gather:

• The email address used to register the account
• Whether you subscribed through JillianMichaels.com, Apple, Google Play, PayPal or another supported payment method
• Subscription type
• Date and amount of the disputed charge
• Receipt or transaction information
• Device type
• Operating-system version
• App version when available
• Description of the technical problem
• Screenshots of error messages when useful
• Existing support-ticket number

Do not post payment-card information, passwords, health information, personal progress photos, home addresses, account receipts or private support correspondence in a public review.

Jillian Michaels Customer Support Hours

The Fitness App and 28Shred Help Desk currently lists:

Monday-Friday, 9 a.m.-5 p.m. Eastern Time

The support team says requests submitted after normal weekday business hours should generally receive attention during the next business day.

For tickets submitted during the weekend, the current Help Center asks customers to allow until the end of the following Tuesday for a response.

Because support is email and ticket based, submitting duplicate tickets usually does not create an immediate telephone response. Keep the original ticket number and reply through the existing case when possible.

Current Fitness App Subscription Prices

As of July 2026, The Fitness App currently publishes two standard subscription options:

• Monthly: $19.99 USD
• Annual: $149.99 USD

Both automatically renew unless canceled.

Prices, promotional offers and discounts can change, so check the amount shown during registration before starting a subscription.

Jillian Michaels 7-Day Free Trial

New Fitness App accounts currently receive a 7-day free trial.

Payment information is required to activate the trial.

If the subscription is not canceled within the required time, the selected monthly or annual membership automatically begins and the payment method is charged.

The current support policy instructs customers to cancel at least 48 hours before the renewal or trial expiration to avoid the next charge.

Set your own reminder when starting a trial rather than relying on an email reminder.

How to Cancel a Jillian Michaels Website Subscription

If you purchased directly through JillianMichaels.com:

1. Sign in using the registration email and password.
2. Open the profile icon.
3. Select Account.
4. Open the Subscription section.
5. Select Cancel Subscription.
6. Confirm the cancellation.
7. Save the cancellation confirmation.

Cancel at least 48 hours before the next renewal date under the current policy.

How to Cancel a Jillian Michaels Apple Subscription

If Apple manages the subscription billing:

1. Open Settings on the iPhone or iPad.
2. Tap your Apple ID/name.
3. Open Subscriptions.
4. Select The Fitness App.
5. Select Cancel Subscription.
6. Confirm the cancellation.
7. Keep Apple’s cancellation confirmation.

Apple controls billing for subscriptions purchased through Apple.

If you cannot find The Fitness App in Apple Subscriptions, confirm that you are signed in with the Apple ID originally used to subscribe.

How to Cancel a Jillian Michaels Google Play Subscription

For subscriptions billed by Google Play:

1. Open Google Play.
2. Make sure you are signed in to the Google account used to purchase the subscription.
3. Open Subscriptions.
4. Select The Fitness App.
5. Select Cancel Subscription.
6. Follow Google’s confirmation process.

Save the Google Play cancellation confirmation.

Deleting the app does not stop a Google Play subscription.

How to Cancel a Jillian Michaels PayPal Subscription

If PayPal manages the recurring billing, cancellation must be completed through the PayPal account.

The Fitness App’s current support documentation says it does not have access to cancel PayPal billing on the customer’s behalf.

Review the PayPal automatic-payment or recurring-payment settings, select The Fitness App merchant agreement and cancel the recurring authorization.

Save PayPal’s confirmation.

Deleting The Fitness App Does Not Cancel Your Subscription

The current cancellation policy also states that simply emailing customer support or opening a support ticket does not, by itself, qualify as completing the required cancellation process.

After canceling, verify that you received confirmation from the website or payment provider.

Jillian Michaels Refund Policy

The Fitness App’s current cancellation and refund policy states that it does not issue refunds or partial refunds for cancellation requests made after a subscription charge has occurred.

When a subscription is canceled, access generally continues through the end of the billing period already paid for.

For purchases billed through:

• Apple
• Google Play
• Other third-party payment platforms

review that billing provider’s applicable cancellation or refund system as well.

If you believe a charge is incorrect rather than simply a late cancellation:

1. Check which platform processed it.
2. Review the receipt.
3. Confirm whether the subscription was canceled before renewal.
4. Contact Help@JillianMichaels.com with the registration email and transaction details.

Do not email a complete credit-card number.

Unexpected Jillian Michaels Subscription Charge

If you do not recognize a charge:

1. Check Apple, Google Play, PayPal and your JillianMichaels.com account.
2. Search email for a Fitness App receipt or trial-confirmation message.
3. Check whether a 7-day free trial converted into a paid membership.
4. Check whether an annual or monthly subscription renewed automatically.
5. Cancel future renewal through the correct billing platform if you no longer want the membership.
6. Contact support with the registration email if you cannot determine which account generated the charge.

If you believe a payment account was used without authorization and neither the merchant nor billing platform resolves the issue, contact the bank or payment provider using its official fraud-dispute process.

How to Find Who Bills Your Fitness App Subscription

The subscription billing method can be viewed through the app or website.

In The Fitness App:

1. Open the app.
2. Tap Me.
3. Open the Settings gear.
4. Select Manage Subscription.

On JillianMichaels.com:

1. Sign in.
2. Open the user/profile icon.
3. Select Account.
4. Review Account, Subscription and Billing.

The account may direct you to Apple, Google Play, PayPal or another payment service if that provider controls billing.

Changing a Jillian Michaels Subscription

Subscription-change procedures depend on the billing provider.

For a subscription purchased directly through JillianMichaels.com, the current support documentation directs customers to Help@JillianMichaels.com for assistance changing the subscription.

For an Apple or Google Play subscription, review the available subscription-management options in the corresponding app store.

Before changing a plan, confirm:

• The new price
• The new billing frequency
• The effective date
• Whether an existing prepaid period is affected

Fitness App Login Problems

Make sure you are using the email originally registered with The Fitness App.

If you purchased a subscription and are reinstalling the application, use Login rather than creating a second new account.

Creating multiple accounts can make it harder to identify which account holds the paid subscription.

If you do not know the registration email:

• Check the app’s account settings.
• Search email accounts for subscription receipts.
• Review Apple or Google Play purchase history.
• Email support if the account still cannot be located.

Updating the Registration Email

The current Help Center says customers who need to replace the registration email should contact:

Help@JillianMichaels.com

Provide enough information for support to locate and verify the account, but do not send passwords or complete payment-card information.

The Fitness App Technical Support

The current Help Center provides troubleshooting for issues including:

• Videos not loading
• Login problems
• Subscription restoration
• Apple subscription linking
• Google Play purchase restoration
• Smart TV viewing
• Chromecast
• Apple Health integration
• MyFitnessPal calorie tracking
• Workout customization
• Meal-plan settings

When reporting a technical problem, include:

• Phone or tablet model
• iOS or Android version
• App version
• Exact error message
• Whether the problem occurs on Wi-Fi and cellular data
• Screenshot when helpful

Fitness App Videos Are Not Loading

The Help Center identifies device storage and connection problems among possible causes of video-loading issues.

Before opening a ticket:

• Confirm the device has available storage.
• Confirm the Internet connection is stable.
• Restart the app.
• Restart the device.
• Check for an updated app version.
• Try another network when possible.

If the issue continues, open a support ticket with the device and operating-system information.

Can You Use The Fitness App on a Computer?

The current support documentation says the interactive workouts are not designed to run as normal workouts inside a traditional PC or laptop web browser.

The website dashboard can still be used for account functions and certain meal-plan tools.

For a larger workout display, supported options can include:

• Apple TV
• AirPlay
• Chromecast or screen mirroring
• Other compatible smart-TV methods described in the Help Center

Compatibility can vary by device.

Apple Health and The Fitness App

The Fitness App currently supports Apple Health integration.

With permission, Apple Health can receive information including:

• Fitness App workouts
• Workout metrics
• Workout history
• Activity information used toward Apple activity rings

Health-data permissions are controlled in Apple’s Health settings.

Only enable the data categories you are comfortable sharing.

MyFitnessPal Integration

The Fitness App’s current Help Center provides a method for connecting calorie information with MyFitnessPal through Apple Health.

Because MyFitnessPal is a separate service, account, privacy and technical issues involving MyFitnessPal itself should be handled through MyFitnessPal support.

Do not publish calorie history, weight data or other personal health information in a public customer-service review.

What The Fitness App Includes

Current Fitness App support materials describe features including:

• Interactive workout programs
• Personalized workout recommendations
• Workout Generator
• DVD-library workouts
• Audio workouts
• Resistance and weight training
• Yoga
• Kickboxing
• Kettlebell workouts
• Cardio
• Walk, jog and run programs
• Treadmill and stair-mill workouts
• Meditations
• Prenatal and postnatal content
• Meal-plan tools
• Workout history
• Progress tracking

Available content and features can change as the app is updated.

28Shred Support

28Shred is a separate Jillian Michaels fitness program supported by the same Help Desk.

Current official support information describes two purchase options:

• Unlimited-access purchase: $49.99 USD
• 90-day rental: $29.99 USD

28Shred is a four-week program with eight progressive 30-minute workouts and meal-plan options.

Unlike The Fitness App subscription, the current 28Shred offer does not require an ongoing Fitness App subscription.

For purchase or access problems, contact Help@JillianMichaels.com.

ID.me Fitness App Discounts

The Fitness App currently provides separate U.S. ID.me pricing for eligible:

• Teachers
• Nurses
• First responders
• Military personnel
• Students

Eligibility is verified through ID.me.

The current support article lists special subscription pricing, but promotional rates can change, so verify the offer through the live ID.me checkout before subscribing.

ID.me offers generally cannot be combined with other discounts or promotional codes.

HSA/FSA and Truemed

The Fitness App currently works with Truemed for customers who may qualify to seek HSA/FSA reimbursement.

The Help Center says any Fitness App membership tier can be considered through the Truemed process.

Eligibility depends on the customer’s circumstances, plan administrator and applicable requirements.

An HSA/FSA reimbursement is not guaranteed merely because The Fitness App participates with Truemed. Use the current eligibility process and confirm requirements with the applicable plan administrator.

Jillian Michaels Privacy Requests

Privacy requests are separate from ordinary Fitness App customer service.

The current privacy policy lists:

• Privacy email: privacy@jillianmichaels.com
• Privacy/data-request telephone: 1-833-796-0136
• Required telephone PIN: 165 186

The privacy policy identifies EM Digital, LLC and its affiliates as operating the Jillian Michaels/My Fitness services.

Its current published privacy address is:

2520 Coral Way, Suite 2372
Miami, FL 33145

Do not mail subscription cancellations to that address unless official support specifically instructs you to do so.

Watch for Fake Jillian Michaels Ads and Support Scams

The current Jillian Michaels website states that the only supplement company she works with is Alaya Naturals and warns that other supplement promotions using her name are fake.

The site also specifically warns that she does not have a “weight loss gelatin recipe.”

Be cautious if a social-media advertisement, text, email or website:

• Uses Jillian Michaels’ image to promote an unfamiliar supplement
• Promises dramatic weight loss from a secret recipe
• Requests cryptocurrency, wire transfer or gift-card payment
• Claims you must call an unverified number to cancel The Fitness App
• Requests your password or one-time security code
• Requests remote access to your phone or computer

Verify offers through the official website before paying or providing account information.

How to Escalate a Jillian Michaels Customer Service Complaint

1. Confirm which email address is registered to the account.
2. Determine which platform manages subscription billing.
3. Open a ticket through the official Help Center or email Help@JillianMichaels.com.
4. Include the registration email, billing platform, transaction date and a concise description of the problem.
5. Save the support-ticket number.
6. If the complaint involves cancellation, save the cancellation confirmation from the applicable billing platform.
7. If the issue involves Apple, Google Play or PayPal billing, retain that platform’s receipt and transaction information.
8. Follow up through the existing ticket so the support team can see the prior history.

If a payment platform processed the transaction, use that platform’s billing-support process as well when appropriate.

Jillian Michaels Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Jillian Michaels customer reviews and a 0 out of 5 rating based on zero reviews.

There is therefore not enough first-hand CSN feedback to identify a reliable customer-service, subscription or app-quality trend.

The previous version of this page stated that customer reviews often highlighted the effectiveness, motivation and customer service provided by Jillian Michaels’ programs while complaints focused on customer service, subscription management and program access.

Those statements were not supported by any visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.

If you have contacted Jillian Michaels Fitness App support, useful first-hand review details include:

• Whether the issue involved a subscription, billing, cancellation, login, workout or 28Shred
• Which company or payment platform billed the subscription
• Whether you used email or a Help Center ticket
• How long it took to receive a response
• Whether the requested cancellation or account change was completed
• Whether the issue was ultimately resolved

Do not publish weight, medical information, progress photos, payment information, passwords, registration email addresses or private customer-service correspondence.

About Jillian Michaels and The Fitness App

Jillian Michaels is a fitness trainer, author and media personality whose current digital fitness service is branded The Fitness App.

The platform provides workout programs, exercise customization, meal-plan tools and progress features through its mobile applications and website account.

The current privacy policy identifies EM Digital, LLC and its affiliates as the organization operating Jillian Michaels/My Fitness digital products and services.

The Fitness App is currently available through Apple and Google Play as well as JillianMichaels.com.

Related Fitness Customer Service Pages

• LA Fitness customer service
• Anytime Fitness customer service

Jillian Michaels Customer Service FAQs

What is the Jillian Michaels customer service phone number?

The Fitness App currently describes its customer support as email based and does not publish a general customer-service telephone number. Use Help@JillianMichaels.com or the official Help Center.

What is the Jillian Michaels customer service email?

The current support email is Help@JillianMichaels.com.

What are Jillian Michaels customer service hours?

The Fitness App and 28Shred Help Desk currently lists Monday through Friday from 9 a.m. to 5 p.m. Eastern time.

How quickly does Jillian Michaels customer support respond?

The current Help Center says tickets submitted after weekday business hours should generally receive attention on the next business day. Weekend tickets may take until the following Tuesday.

How much is The Fitness App?

As of July 2026, the current standard published prices are $19.99 per month or $149.99 per year. Prices and promotions can change.

Does The Fitness App have a free trial?

Yes. New accounts currently receive a 7-day free trial after adding a payment method.

Does Jillian Michaels automatically charge after the free trial?

Yes. The current subscription policy says the selected paid subscription begins automatically unless the trial is canceled within the required time.

How far in advance should I cancel The Fitness App?

The current support policy instructs customers to cancel at least 48 hours before the next renewal date.

How do I cancel The Fitness App?

Cancellation depends on the billing method. Website subscriptions are canceled through the JillianMichaels.com account. Apple, Google Play and PayPal subscriptions must be canceled through those respective billing systems.

Does deleting The Fitness App cancel my subscription?

No. The Fitness App specifically states that uninstalling or deleting the application does not cancel recurring subscription billing.

Can I cancel by emailing customer support?

The current cancellation policy says simply emailing support or opening a ticket does not by itself qualify as completing cancellation. Use the actual cancellation procedure for the billing platform.

Does Jillian Michaels give refunds after renewal?

The Fitness App’s current policy states that it does not issue refunds or partial refunds for cancellation requests submitted after the subscription has been charged. Purchases billed by third-party platforms can also be subject to those platforms’ policies.

How can I find out whether Apple or Google Play bills me?

Open The Fitness App and use Me > Settings > Manage Subscription, or sign in at JillianMichaels.com and review Account, Subscription and Billing.

How do I change my account email?

The current Help Center tells customers to email Help@JillianMichaels.com for assistance replacing the registration email.

Can I use The Fitness App on a laptop?

The current support documentation says the interactive workouts are not designed to operate as ordinary browser-based workouts on a PC or laptop. The website dashboard remains available for account and other supported functions.

Does The Fitness App work with Apple Health?

Yes. The current support system provides Apple Health integration for workout activity and related data when the user grants permission.

What is 28Shred?

28Shred is a four-week Jillian Michaels program with eight progressive workouts and meal-plan options. Current support materials list a one-time unlimited-access purchase or a 90-day rental.

Do I need a Fitness App subscription for 28Shred?

Current 28Shred support describes it as a separate purchase that does not require an ongoing Fitness App subscription.

What is 1-833-796-0136?

That number is published specifically for qualifying privacy/data requests. The Jillian Michaels privacy policy says it cannot handle ordinary customer support, billing or subscription requests.

Are there fake Jillian Michaels products online?

Jillian Michaels’ current official website warns about AI scams using her name and likeness. It specifically states that Alaya Naturals is the only supplement company she works with and warns that other supplement promotions using her identity are fake.

How many Jillian Michaels reviews are on CustomerServiceNumbers.com?

The Jillian Michaels page currently has zero published reviews and displays an overall rating of 0 out of 5.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact details, subscription guidance, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with Jillian Michaels, EM Digital, LLC, The Fitness App, 28Shred, Apple, Google, PayPal, Truemed or ID.me. Subscription prices, billing processes, app features and cancellation policies can change, so verify important billing and account actions through current official resources.

Share Your Jillian Michaels Customer Service Experience

Have you contacted The Fitness App or 28Shred support about a free trial, automatic renewal, subscription cancellation, billing charge, refund request, login problem, workout issue or technical problem?

Leave a respectful first-hand review below describing the service involved, billing platform, support route used, approximate response time and whether the issue was resolved.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Jillian Michaels, cancel The Fitness App, stop an automatic renewal, request a refund or open a support ticket. Do not post registration email addresses, passwords, payment information, weight or medical information, private progress photos, home addresses or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Jillian Michaels, EM Digital, LLC, The Fitness App or 28Shred, and those organizations do not provide customer service through this page.