RCA Customer Service: TV Support, Warranty and Repairs

Eric Strand

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RCA customers commonly need help with television setup, warranty coverage, a defective appliance, a missing remote, replacement parts, a retailer return, or identifying the company that supports a particular product. RCA is a licensed brand used by several manufacturers and distributors, so there is no single customer-service number, warranty, or return policy that applies to every RCA product.

How to Contact RCA Customer Service

Check the product label, model number, warranty card, manual, packaging, or purchase receipt before selecting a support route.

Current RCA Television Support Through Treasure Creek USA

This route applies to current RCA televisions manufactured and sold under the responsibility of Treasure Creek USA, including supported TC-series Android TV and Google TV models.

Curtis International RCA Product Support

Curtis supports many RCA-branded televisions, projectors, home appliances, air-treatment products, smartphones, and related electronics. The model and warranty documents determine whether Curtis is responsible for a specific product.

Other RCA Product-Specific Contacts

Do not assume that a television number will support a tablet, universal remote, laptop, smart-home device, commercial radio, lighting product, or historical RCA appliance.

Who Owns RCA?

RCA is a trademark owned by Talisman Brands, Inc., doing business as Established. The company licenses the RCA name and logo to manufacturers and distributors.

Each licensee is responsible for the RCA-branded products it manufactures, sells, distributes, warrants, and supports. The RCA trademark owner is not automatically the correct contact for a broken television or appliance.

RCA Brand-Owner Address

Talisman Brands, Inc. d/b/a Established
1013 Centre Road, Suite 403-B
Wilmington, DE 19805

This is the registered address of the RCA brand owner. It is not a repair center, return warehouse, retail store, or general RCA product-support office.

RCA Licensee and Support Addresses

Curtis International

Curtis International Ltd.
7045 Beckett Drive, Unit 15
Mississauga, Ontario L5S 2A3
Canada

Curtis accepts authorized warranty correspondence at this address. Include the Curtis case-file number and follow the supplied instructions. Products or documents sent without authorization may be rejected.

Treasure Creek USA

Treasure Creek USA, Inc.
21303 Ferrero Parkway
City of Industry, CA 91789

This address is connected to current RCATV.com operations. Do not mail a television there without a return authorization or warranty instructions.

The former Curtis address at 315 Attwell Drive in Toronto should not be used as the current RCA customer-service address.

Information to Gather Before Contacting RCA Support

  • The exact product category
  • The complete model number
  • The serial number, provided privately
  • The purchase date and retailer
  • The original receipt
  • The name of the manufacturer or licensee shown in the warranty
  • The exact error or symptom
  • Photographs of the front and back of the product
  • Photographs or video showing the defect
  • The current software or smart-TV platform
  • Any prior support or warranty case number
  • The requested repair, replacement, refund, or other resolution

Do not publish complete serial numbers, passwords, Wi-Fi credentials, streaming logins, payment information, home addresses, or private warranty correspondence.

RCA Television Warranty Coverage

RCA warranty coverage depends on the television’s manufacturer and model.

  • Current Treasure Creek RCA televisions: Generally include a two-year limited manufacturer warranty for the original purchaser.
  • Curtis-supported RCA televisions: Many models use a one-year limited warranty, including accessories.
  • Older or differently licensed televisions: Follow the warranty card and responsible company printed with the product.

A warranty can exclude accidental damage, cracked screens, liquid damage, improper installation, power surges, misuse, commercial use, modifications, transportation damage, and unauthorized repairs.

Keep the original receipt. Product registration does not replace proof of purchase.

How to Start a Curtis RCA Warranty Claim

  1. Call 1-800-968-9853, email support2@curtiscs.com, or submit the Curtis warranty form.
  2. Provide the complete model and serial numbers privately.
  3. Provide a copy of the receipt showing the purchase date and retailer.
  4. Attach clear photographs of the front and back of the product.
  5. Include a photograph or video showing the problem when possible.
  6. Obtain and retain the Curtis case-file number.
  7. Wait for the warranty team’s written instructions.

Curtis may choose to repair the product, replace the defective part, replace the unit, or issue a refund of the qualifying purchase price. Do not ship a television or appliance until Curtis authorizes the shipment.

Current RCA TV Warranty Claims

For a Treasure Creek RCA television, begin through support.rcatv.com or support@rcatv.com. The warranty currently covers qualifying defects in materials and workmanship for two years from the original purchase date.

The original purchaser may be responsible for shipping or transportation required to deliver the television for inspection. Ask for the written procedure and estimated charges before sending the product.

RCA Returns and Refunds

Products Purchased from a Retailer

Most RCA products are purchased from a retailer or marketplace. Ordinary returns, exchanges, delivery damage, missing accessories, duplicate charges, and purchase refunds should begin with the company that accepted payment.

A retailer return and a manufacturer warranty claim are different:

  • Retailer return: Controlled by the seller’s return period and merchandise-condition requirements.
  • Manufacturer warranty: Covers qualifying defects under the written product warranty.
  • Protection plan: Controlled by the separate company named on the service contract.

Direct Purchases from RCATV.com

Qualifying direct purchases can generally be returned within 30 days of delivery when they are new, unused, and complete with the original packaging, accessories, and manuals.

Customers must request a return authorization. Return-shipping costs may be deducted from the refund unless the television arrived defective or damaged. Opened or nondefective products may be subject to a restocking fee of at least 25%.

Report damaged or defective deliveries within seven days. Approved refunds are generally issued within 10 business days after the product is received and inspected.

Replacement Parts and Remote Controls

For Curtis-supported products, customers can submit the parts form, email support2@curtiscs.com, or call 1-800-968-9853.

Provide:

  • The complete model number
  • The serial number
  • The exact part required
  • A photograph of the original part or connector
  • The shipping address, provided privately

Universal remotes may provide basic power, volume, and input controls but may not support every menu, smart-TV, streaming, setup, or accessibility feature.

Basic RCA Television Troubleshooting

Television Will Not Turn On

  • Use the physical power button on the television.
  • Unplug the television for at least 30 seconds.
  • Connect it directly to a known-working wall outlet.
  • Remove the power strip during testing.
  • Check the cord for damage or overheating.

No Picture or No Signal

  • Confirm that the correct input is selected.
  • Check the cable box, streaming device, game console, or antenna.
  • Reconnect the HDMI cable.
  • Test another HDMI port or cable.
  • Open the television menu to determine whether the screen itself is working.

Smart-TV or App Problems

  • Restart the television and router.
  • Confirm that other devices can access the internet.
  • Install available system and application updates.
  • Contact the streaming service when only one application is failing.
  • Contact the internet provider when all connected devices are offline.

Streaming Charges and Third-Party Services

RCA television support cannot normally cancel or refund charges from Netflix, Roku, Google, Amazon, Hulu, an app store, or another subscription provider.

Review the payment description and contact the company that processed the subscription. Do not provide an RCA support representative with a streaming-service password.

Product Safety and Recall Information

Stop using and unplug an RCA product that has:

  • Smoke, sparks, or a burning odor
  • Unusual overheating
  • A swollen battery
  • A damaged or frayed power cord
  • Exposed electrical components
  • Liquid inside the product
  • An unstable stand or mounting system

Search the CPSC recall database using the exact RCA model and licensee. Suspected hazards can be reported through SaferProducts.gov or by calling 1-800-638-2772.

How to Escalate an RCA Complaint

  1. Identify the exact product and responsible licensee.
  2. Use the support number or email printed in the warranty or official product directory.
  3. Provide the receipt, model, serial number, photographs, and issue privately.
  4. Request and retain a case number.
  5. Ask for the warranty or return decision in writing.
  6. Reply through the existing case rather than opening several duplicate requests.
  7. Contact the retailer when it controls the return, exchange, or delivery problem.
  8. Contact the protection-plan company when a separate service contract applies.
  9. Report unresolved safety hazards to the CPSC.

Keep the complaint factual. State the product, model, purchase date, seller, prior contacts, policy involved, and exact resolution requested.

RCA Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published RCA reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.

Until moderated reviews are submitted, this page should not claim that RCA customers commonly praise or complain about value, ease of use, television quality, appliances, warranties, repairs, refunds, parts, or customer service.

Frequently Asked Questions

What is the RCA customer-service number?

For many Curtis-supported RCA products, call 1-800-968-9853. Current Treasure Creek RCA televisions use 1-888-722-8871 or 1-909-300-0084.

Why does RCA have more than one phone number?

RCA is a licensed brand. Different manufacturers and distributors support different product categories and models.

Who owns the RCA brand?

Talisman Brands, Inc., doing business as Established, owns the RCA trademarks.

Does Curtis International own RCA?

No. Curtis is a licensee that manufactures, distributes, and supports many RCA-branded products.

What are Curtis RCA support hours?

Curtis currently lists general support from 8:00 a.m. to 12:00 a.m. Eastern Time, seven days a week.

What are current RCA TV support hours?

Treasure Creek’s RCA TV support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

How long is an RCA television warranty?

It depends on the manufacturer. Current Treasure Creek models generally have a two-year warranty, while many Curtis-supported RCA televisions have a one-year warranty.

Can I return an RCA television to the manufacturer?

Begin with the retailer for an ordinary purchase return. Manufacturer returns require authorization under the applicable warranty or direct-sale return policy.

Where is RCA headquartered?

RCA is a licensed trademark rather than one consumer-electronics operating company. The brand owner, Curtis International, Treasure Creek USA, and other licensees have different addresses.

Can I mail a television to Curtis or Treasure Creek?

Do not mail a product until the responsible support company issues a case number, return authorization, and shipping instructions.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Talisman Brands, Established, Curtis International, Treasure Creek USA, an RCA licensee, retailer, streaming provider, shipping company, or warranty administrator.

The purpose of the site is to help consumers identify the company responsible for a product, locate the correct support route, document complaints, and report customer-service outcomes.

Share Your Experience

Use the review section to describe:

  • The RCA product and general model family
  • The approximate purchase date and retailer
  • The manufacturer or licensee involved
  • The telephone, email, retailer, or warranty route used
  • Whether a case number was created
  • The repair, replacement, refund, or other resolution requested
  • The response received
  • Whether the issue was resolved

Privacy warning: Do not publish complete serial numbers, passwords, Wi-Fi credentials, streaming logins, payment information, home addresses, retailer order numbers, private support correspondence, or unredacted receipts and shipping labels.

Page Update Note

This page was updated on July 27, 2026. The update identified RCA as a licensed brand, added Talisman Brands and Established ownership information, separated Treasure Creek television support from Curtis International support, corrected telephone numbers, emails, hours, addresses, warranties, and return policies, added product-specific routing and safety guidance, and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with RCA, Talisman Brands, Established, Curtis International, Treasure Creek USA, another RCA licensee, a retailer, repair provider, streaming service, or warranty administrator. CustomerServiceNumbers.com cannot diagnose products, access support records, issue return authorizations, approve warranties, order parts, process refunds, repair televisions, cancel subscriptions, administer recalls, or act on behalf of any RCA licensee.

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