Brita customers may need help with a water-filter pitcher, dispenser, bottle, faucet system, replacement filter, Brita Hub, product defect, cracked container, filter indicator, unusual taste, slow filtration, refund, warranty claim, or another product issue. Brita provides support by phone, text, live chat, and online message form.
Brita Customer Service Contact Information
- Brita Customer Service Phone: 1-800-242-7482 / 1-800-24-BRITA
- Text Support: 1-800-242-7482
- Phone and Text Hours: Monday-Friday, 9:00 AM-5:30 PM EST
- Live Chat: Monday-Friday, 9:00 AM-5:30 PM EST
- Online Message Support: Brita checks messages Monday-Friday
- Contact Page: Brita Contact Us
- Product Support: Brita Product Support
- Brita / Clorox Address: 1221 Broadway, Oakland, CA 94612
- Official Website: Brita.com
Brita uses the same 1-800-242-7482 number for telephone and text support.
For product troubleshooting, Brita also provides setup instructions, FAQs, warranty information, performance data, and filter-replacement guidance through its online Product Support center.
Best Brita Support Route by Issue
- Broken or cracked pitcher: Call 1-800-242-7482 or use Brita’s contact form and ask about warranty coverage.
- Leaking dispenser: Check the product setup and contact Consumer Care if troubleshooting does not correct the leak.
- Faucet system problem: Use the faucet-system support instructions or contact Consumer Care.
- Filter life question: Identify the exact filter type because replacement intervals vary.
- Filter indicator problem: Follow the reset instructions for the specific pitcher and filter.
- Product purchased within 30 days: Ask about Brita’s 30-Day Satisfaction Guarantee.
- Warranty claim: Keep the product and proof of purchase and contact Brita before discarding anything.
- Retailer order or shipping problem: Contact the retailer when it processed the transaction.
- Product-performance question: Review the performance-data sheet for the exact filter rather than assuming every Brita filter reduces the same contaminants.
Information to Have Before Contacting Brita
Gather the information relevant to the problem:
- Product type
- Product name or model number
- Filter type
- Purchase date
- Store or website where the product was purchased
- Receipt or online order confirmation
- Approximate date the filter was installed
- Photographs of cracks, leaks, or other damage
- Description of the taste, odor, flow, or indicator problem
- Previous Brita customer-service case information
- The refund, replacement, warranty service, or other resolution requested
Do not post payment information, complete order numbers, home addresses, private correspondence, or other sensitive personal information in a public review.
Brita 30-Day Satisfaction Guarantee
Brita currently provides a 30-day, 100% money-back guarantee on qualifying Brita products.
Brita states that customers who are not satisfied with a product purchased from Brita or an authorized seller in the United States or Canada can request a refund or product replacement within 30 days of purchase.
To request assistance:
- Keep the product.
- Keep the original receipt or other proof of purchase.
- Call 1-800-242-7482.
- Explain the product and problem.
- Follow Brita’s refund or replacement instructions.
Exclusions and individual product terms can apply, so review Brita’s current guarantee before submitting a claim.
Brita Warranty
Brita’s current support FAQs state that many Brita pitchers, dispensers, Premium Filtering Water Bottles, and Water Filter Faucet Systems have a one-year warranty for qualifying damage.
Warranty terms can vary by product, particularly for products such as Brita Hub, so check the warranty associated with the exact model.
For a potential warranty claim:
- Keep the damaged product.
- Keep the purchase receipt.
- Identify the product model.
- Photograph the damage when useful.
- Call Brita Consumer Care at 1-800-242-7482.
Do not throw away a damaged component until Brita tells you whether it needs to be inspected or identified.
How Often Should You Replace a Brita Filter?
Filter life depends on the specific Brita product and filter.
Brita currently recommends approximately:
- Original Filter: 40 gallons or about 2 months
- Elite Filter: 120 gallons or about 6 months
- Stream Filter: 40 gallons or about 2 months
- Premium Filtering Water Bottle Filter: 40 gallons or about 2 months
- Faucet System Filter: 100 gallons or about 4 months
These time estimates are based on typical usage. Brita states that customers with hard water may need to replace filters more frequently.
Use the product’s filter indicator when available and follow the certified filter-life limit for the exact filter.
Brita Original Versus Elite Filters
Brita Original and Elite pitcher filters have different capacities and contaminant-reduction certifications.
Brita Original:
- White filter
- Approximately 40-gallon capacity
- About two months for an average household
Brita Elite:
- Blue filter
- Approximately 120-gallon capacity
- About six months for an average household
- Certified to remove 99% of lead under the applicable performance conditions
Review Brita’s official performance-data sheet for the exact contaminant claims associated with each product.
Not every Brita filter reduces the same substances.
Brita Filter Indicator Not Resetting
Brita pitchers use several different filter-indicator designs.
For many current pitchers:
- Original Filter: Hold the STATUS button for approximately 2 seconds.
- Elite Filter: Hold the STATUS button for approximately 6 seconds until the Elite indicator confirms the selection.
Older products can use different reset procedures.
If the indicator continues to flash red after installing a new filter, identify the pitcher model and follow the instructions for that exact indicator.
Do not assume a red light means a newly installed filter itself is defective; the indicator may simply need to be reset.
Slow Brita Filter or Water Not Flowing
Slow filtration can result from several conditions, including:
- Incorrect filter preparation
- Improper installation
- An exhausted filter
- Hard-water conditions
- Particles in the source water
Brita Original filters currently require a 15-second cold-water rinse before installation.
Brita Elite filters do not require the same initial rinse.
Follow the setup instructions for the exact filter type because preparation procedures differ.
If a new filter remains unusually slow after correct installation and preparation, contact Brita Consumer Care.
Black Specks in Brita Water
Brita filters use activated carbon, and customers may occasionally notice small carbon particles associated with certain filters.
Brita states that its newer filters are designed to reduce black flecks.
Make sure the filter has been prepared according to the instructions for that filter model.
Contact Brita if:
- The amount appears unusual.
- The problem continues after proper preparation.
- The filter appears damaged.
- There is another taste, odor, or performance concern.
Cleaning a Brita Pitcher or Dispenser
Brita recommends periodically washing pitcher and dispenser components using mild dish soap and rinsing them thoroughly.
Many Brita pitcher components are not intended for dishwasher cleaning.
Before cleaning:
- Remove the filter.
- Check the instructions for the specific model.
- Avoid abrasive cleaners.
- Rinse components thoroughly before reassembly.
Brita bottle-care instructions differ depending on whether the bottle is plastic or stainless steel, so check the specific product instructions.
Brita Faucet Filter Help
Brita faucet systems have their own installation, flushing, filter-life, and troubleshooting procedures.
Current Brita faucet filters have a certified capacity of approximately 100 gallons, or about four months under typical household-use assumptions.
Brita instructs customers to flush a newly installed faucet filter according to the product directions before ordinary use.
If a faucet system:
- Leaks
- Will not attach correctly
- Has poor flow
- Has an indicator problem
- Appears damaged
use the official faucet-system instructions or call Consumer Care.
Brita Filter Safety Information
Brita states that its filters are intended for potable drinking water.
Do not use an ordinary Brita pitcher, bottle, dispenser, or faucet filter to make microbiologically unsafe water safe to drink.
Brita specifically states that its filters are not intended to purify unsafe or unknown-quality water without adequate disinfection.
During a boil-water advisory or other public-health water warning:
- Follow instructions from the local water utility and public-health authorities.
- Do not assume that passing water through a Brita pitcher replaces boiling or disinfection requirements.
- Use bottled or treated water when authorities advise doing so.
Product-specific contaminant reductions should be verified using Brita’s official performance data.
Brita Products Purchased From a Retailer
Brita products are widely sold through supermarkets, department stores, warehouse clubs, home-improvement stores, pharmacies, and online retailers.
If the issue involves:
- Missing shipment
- Wrong item
- Retailer price
- Store pickup
- Ordinary retailer return
start with the company that processed the transaction.
For a Brita product-quality issue or manufacturer warranty question, contact Brita Consumer Care even when the product was purchased from an authorized retailer.
Keep the retailer receipt because proof of purchase may be required.
Who Owns Brita in the United States?
Brita is part of The Clorox Company’s portfolio of brands in the United States.
Clorox lists Brita under its water-filtration business and directs Brita product questions to Brita Consumer Care.
The current address associated with Brita and Clorox headquarters is:
Brita LP / The Clorox Company
1221 Broadway
Oakland, CA 94612
The Clorox Company corporate telephone number is 510-271-7000.
For ordinary Brita filter, warranty, pitcher, bottle, faucet, or product complaints, call Brita Consumer Care at 1-800-242-7482 rather than the Clorox corporate switchboard.
How to Escalate a Brita Customer Service Complaint
If the first contact does not resolve the problem:
- Gather the receipt, model number, filter type, photographs, and previous support information.
- Call or text Brita at 1-800-242-7482.
- Use live chat or the online message form when written documentation is useful.
- Clearly explain whether you are requesting troubleshooting, a refund, product replacement, or warranty review.
- Ask for a case or reference number when available.
- Keep any requested product or component until the case is resolved.
- Follow up using the existing case information if the promised resolution does not occur.
If the dispute involves a retailer’s shipping, pricing, or return transaction rather than the Brita product itself, contact that retailer as well.
Brita Customer Service Reviews and Complaints
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If you have recently contacted Brita, you can share your experience below. Helpful reviews explain the product and model involved, where it was purchased, which support method was used, how Brita responded, and whether the problem was resolved.
Frequently Asked Questions
What is the Brita customer service phone number?
Brita Consumer Care can be reached at 1-800-242-7482, also written as 1-800-24-BRITA.
Can I text Brita customer service?
Yes. Brita currently lists the same 1-800-242-7482 number for call or text support.
What are Brita customer service hours?
Brita currently lists telephone, text, and live-chat availability Monday-Friday from 9:00 AM to 5:30 PM EST.
Does Brita have email support?
Brita provides an online Message Us form and says messages are checked daily Monday-Friday.
Does Brita have live chat?
Yes. Brita currently offers live chat Monday-Friday from 9:00 AM to 5:30 PM EST.
Does Brita have a money-back guarantee?
Yes. Brita currently offers a 30-day, 100% money-back guarantee on qualifying products purchased from Brita or authorized sellers in the United States or Canada.
How long is the Brita warranty?
Brita’s current FAQs state a one-year warranty for many pitchers, dispensers, bottles, and faucet systems. Check the exact product warranty because terms can differ by model.
How often should I replace a Brita Original filter?
Brita recommends replacement after approximately 40 gallons, or about every two months for an average household.
How often should I replace a Brita Elite filter?
Brita recommends replacement after approximately 120 gallons, or about every six months for an average household.
Can Brita filters make unsafe water safe to drink?
Brita states that its filters are intended for potable drinking water and are not designed to purify microbiologically unsafe or unknown-quality water without adequate disinfection.
Who owns Brita?
Brita is part of The Clorox Company’s portfolio of brands in the United States.
Where is Brita located?
Brita LP and The Clorox Company use the 1221 Broadway, Oakland, California 94612 address.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Brita LP, The Clorox Company, a retailer, water utility, laboratory, or public-health agency.
The purpose of this page is to help customers find current official support routes for Brita pitchers, dispensers, bottles, faucet systems, filters, warranties, refunds, product setup, and troubleshooting.
Share Your Brita Customer Service Experience
If you have contacted Brita about a filter, pitcher, dispenser, bottle, faucet system, cracked product, leak, filter indicator, unusual taste, warranty claim, refund, or another customer-service problem, describe the product involved, where it was purchased, which support route you used, how Brita responded, and whether the issue was resolved.
Privacy warning: Do not post complete order numbers, payment information, home addresses, private correspondence, passwords, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Brita LP, The Clorox Company, a retailer, water utility, laboratory, or public-health agency. CustomerServiceNumbers.com cannot process Brita warranty claims, issue refunds, replace products, test drinking water, determine whether a water source is safe, or act on behalf of Brita.
Brita support hours, filter specifications, warranty terms, product certifications, guarantee terms, and other policies can change. Verify important product and safety information directly through Brita.com and the performance-data sheet for the exact filter being used.