Brighthouse Financial Customer Service, Phone Numbers, Reviews and Complaints

Brighthouse Financial is a financial services company that provides annuity and life insurance products. Customers may contact Brighthouse Financial for help with annuity contracts, life insurance policies, policy forms, claims, beneficiary questions, payments, address changes, account servicing, Total Control Accounts, long-term care servicing, disability policies, and unresolved complaints.

How to Contact Brighthouse Financial Customer Service

• Annuity Products: 1-800-882-1292
• Group Annuity Products: 1-833-208-3018
• Life Insurance Policies Ending in BI, BLT, BLV, BLW, BNW, NI, USU, USV, UT, FMU, MT, or MLU: 1-800-882-1292
• Life Insurance Products Ending in US or FM: 1-833-208-3017
• Met/Tower and GenAm Policies: 1-877-638-0411
• Former NEF Policies Beginning with 55, 27, 28, 38, 2U, 0Y, or 0Z: 1-833-208-3017
• Former NEF Policies Beginning with 1Y: 1-800-458-2654
• Former GenAm Policies Beginning with 72 or 73: 1-800-638-9294
• Former Travelers Policies Beginning with 1, 2, 3, 4, 5, 6, 7, 8, or 9: 1-800-882-1292
• Former NEF Policies Beginning with 3Y: 1-800-388-4000
• Former NEF Policies Beginning with 3U, 4U, 5U, or 1Z: 1-800-943-4377
• Promise Whole Life Policies Ending in UT: 1-800-638-5000
• Total Control Account: 1-800-638-7283
• Individual Long-Term Care Servicing Support: 1-888-507-9185
• Individual Long-Term Care Claims: 1-877-582-7767
• Disability Policies: 1-844-405-1390
• Website: www.brighthousefinancial.com
• Contact Page: Brighthouse Financial Contact Us
• Help Center: Brighthouse Financial Help Center
• Policy Service and Claim Forms: Policy Service and Claim Forms
• Account Login: Brighthouse Financial Login
• Corporate Address: Brighthouse Financial, Inc., 11225 North Community House Road, Charlotte, NC 28277

Brighthouse Financial Customer Service Hours

Brighthouse Financial customer service is generally available Monday through Friday from 8:30 a.m. to 6:30 p.m. Eastern Time. Brighthouse recommends checking your most recent statement for product type and policy number before calling so your request can be routed to the correct team.

Best Ways to Get Help from Brighthouse Financial

The best way to contact Brighthouse Financial depends on the type of product or policy you have. Annuity, life insurance, former MetLife, former Travelers, former New England Financial, Total Control Account, long-term care, and disability policies may have different phone numbers. Always check your statement, contract, policy number, or recent correspondence before calling.

For Annuity Customers

For most Brighthouse annuity products, call 1-800-882-1292. For group annuity products, call 1-833-208-3018. Have your contract number, owner information, annuitant information, recent statement, and financial professional’s name ready.

For Life Insurance Customers

Life insurance support depends heavily on the policy number prefix or suffix. Many Brighthouse life insurance policies are handled through 1-800-882-1292, but some former MetLife, GenAm, Travelers, or New England Financial policies use different numbers. Check your most recent statement or policy document before calling.

For Claims and Policy Forms

Use Brighthouse Financial’s policy service and claim forms page for common service requests. Forms may be needed for claims, beneficiary changes, ownership changes, withdrawals, address changes, bank information, required minimum distributions, and other policy servicing needs.

For Total Control Accounts

If your issue involves a Brighthouse Total Control Account, call 1-800-638-7283. Have the account information, beneficiary details, correspondence, and any claim or estate documents available.

For Long-Term Care or Disability Policies

For individual long-term care servicing support, call 1-888-507-9185. For individual long-term care claims, call 1-877-582-7767. For disability policies, call 1-844-405-1390.

What to Have Ready Before Contacting Brighthouse Financial

• Your policy number or contract number
• The product type, such as annuity, life insurance, long-term care, disability, or Total Control Account
• The owner, insured, annuitant, or beneficiary name
• Recent statement or correspondence from Brighthouse Financial
• Your financial professional’s name and contact information, if applicable
• Claim number, if the issue involves a claim
• Copies of service forms, beneficiary forms, tax forms, or claim documents
• Payment confirmation, withdrawal request, or distribution details, if applicable
• A clear explanation of the issue and the resolution you are requesting

Brighthouse Financial Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 published Brighthouse Financial reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted Brighthouse Financial customer service, you can help other customers by leaving a review below about your experience with annuity support, life insurance support, claims, policy forms, payments, beneficiary issues, long-term care, disability policies, or complaint resolution.

Common Brighthouse Financial Customer Complaints

Customers searching for Brighthouse Financial customer service often need help with:

• Annuity contract questions
• Life insurance policy servicing
• Claims processing and claim forms
• Beneficiary changes or claim beneficiary issues
• Withdrawals, distributions, surrender requests, or required minimum distributions
• Payment processing, premium notices, or policy billing questions
• Address changes, ownership changes, and service forms
• Long-term care servicing or claims
• Disability policy questions
• Former MetLife, Travelers, GenAm, or New England Financial policy routing
• Difficulty reaching the correct department or getting a status update

Brighthouse Financial Claims and Policy Service Tips

If your issue involves a claim, policy change, withdrawal, beneficiary update, or ownership change, ask Brighthouse Financial which form is required and whether the form must be signed, notarized, medallion guaranteed, or submitted with supporting documents. Keep copies of everything you send.

If you mail forms or claim documents, consider using a trackable delivery method. Save the tracking number, delivery confirmation, fax confirmation, upload confirmation, or support case information until the request is fully processed.

Brighthouse Financial Annuity Support Tips

For annuity questions, gather your contract number, statement, surrender-value information, rider information, beneficiary details, tax withholding questions, and financial professional’s contact information. Some requests may require signed forms or review by a financial professional before Brighthouse can process the transaction.

If your request involves a withdrawal, income rider, surrender, transfer, or required minimum distribution, ask Brighthouse to explain any deadlines, fees, tax reporting, surrender charges, market value adjustments, or required paperwork before submitting the request.

Brighthouse Financial Life Insurance Support Tips

For life insurance questions, use the policy number suffix or prefix to choose the correct support line. If the policy originated with MetLife, Travelers, GenAm, or New England Financial, the correct department may depend on the policy number.

If your issue involves a death claim, gather the policy number, insured’s full name, date of birth, date of death, death certificate, beneficiary information, and any claim forms requested by Brighthouse Financial.

Brighthouse Financial Scam and Fraud Warning

Be careful with unexpected calls, emails, texts, letters, or websites claiming to represent Brighthouse Financial, MetLife, an annuity company, or a life insurance claims department. Do not provide passwords, banking information, Social Security numbers, policy information, or remote device access to unknown callers.

If you receive a suspicious message about a Brighthouse policy, annuity, claim, inheritance, refund, or account change, contact Brighthouse Financial directly using the official phone numbers or website listed above.

How to Escalate a Brighthouse Financial Problem

If your Brighthouse Financial issue is not resolved after your first contact, take these steps:

1. Save your policy number, contract number, claim number, forms, statements, and correspondence.
2. Write down the date, time, phone number, and department used for each contact.
3. Ask which Brighthouse team is handling your issue and whether a case number is available.
4. Request written confirmation of any claim status, form requirement, withdrawal request, policy change, payment update, or complaint decision.
5. If your issue involves a financial professional, ask whether the request must go through that professional or can be handled directly by Brighthouse.
6. If your issue involves a claim or policy service delay, ask what document is missing and when the next review will occur.
7. If your issue remains unresolved, consider contacting your state insurance department for complaint guidance.

Related Insurance and Financial Services Customer Service Pages

• MetLife Customer Service
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• Mutual of Omaha Customer Service
• State Farm Customer Service
• Allstate Customer Service
• Edward Jones Customer Service

Other Helpful Consumer Resources

• CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
• ChargeOnMyCard.com – Look up confusing or unknown credit card and account charges.
• ThinkItsAScam.com – Research suspicious insurance messages, claim notices, and financial scams.
• ZeroStars.org – Read and share customer complaints and reviews.
• CSNDB.com – Find additional customer service contact and support resources.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Brighthouse Financial, MetLife, Travelers, GenAm, New England Financial, or any financial professional, and the information on this page is provided for consumer reference only.

Share Your Brighthouse Financial Customer Service Experience

Have you contacted Brighthouse Financial customer service recently? Share your experience below. Your review can help other customers understand how Brighthouse handles annuity support, life insurance support, policy forms, claims, beneficiary issues, Total Control Accounts, long-term care, disability policies, payments, and complaint resolution.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Brighthouse Financial, MetLife, Travelers, GenAm, New England Financial, or any financial professional. This page is for customer-service information only and is not financial, investment, tax, insurance, or legal advice. Contact information may change, and customers should confirm details directly with Brighthouse Financial when possible.