Brookstone Customer Service: Phone, Returns, Warranty & Reviews

If your Brookstone order has not arrived, a product was damaged, you need to make a return, or you have a question about a Brookstone-branded product, start by determining where the item was purchased. Brookstone.com handles orders placed directly through its website, while products purchased from Macy’s, Target, another retailer or a third-party seller generally need to be handled through that seller.

Which Brookstone Support Route Should You Use?

• Brookstone.com order: Call 844-394-2278 or email customercare@brookstone.com.
• Order tracking: Sign in to your Brookstone.com account and review the affected order.
• Brookstone.com return: Review the current return policy before shipping anything back.
• Product bought at another retailer: Contact the retailer where the purchase was made and keep the receipt.
• Product warranty: Check the instruction manual or warranty documentation supplied with the exact product because Brookstone-branded products can have different manufacturers and warranty terms.
• Protection Plus plan: Contact Centricity at 1-800-345-6282.
• Product recall: Follow the company and contact instructions in the applicable U.S. Consumer Product Safety Commission recall notice.

What to Have Ready Before Contacting Brookstone

Gather the information that applies to your problem:

• Brookstone.com order number
• Email address used for the order
• Product name, brand and model number
• Purchase date and seller
• Receipt or packing slip
• Tracking information for a delivery problem
• Photographs of damaged merchandise and packaging
• Product manual and warranty documentation
• A previous customer-service email or case reference

Do not post complete order numbers, home addresses, payment details, account passwords or photographs containing private information in a public review.

Brookstone.com Orders and Delivery Problems

Brookstone.com customer care handles questions about orders placed through Brookstone.com. If an order is late, missing, damaged or incorrect, review the order information first and then contact customer care with the order number and product details.

For damaged merchandise, photograph:

• The complete product
• The damaged area
• The shipping carton
• Any crushed, torn or wet packaging
• The product and shipping labels

Keep the packaging until customer care explains whether it is needed for a return, replacement or carrier claim.

Brookstone Return Policy

Brookstone.com currently states that eligible products may generally be returned within 30 days with the packing slip.

Current return guidance includes:

• Customers generally coordinate and pay for return shipping.
• Approved refunds are issued to the original payment method.
• Original shipping and handling charges are generally non-refundable.
• After 30 days, customers are directed to the applicable manufacturer warranty.
• Some products are final sale or otherwise non-returnable.
• Products purchased from another seller must be returned through the place of purchase.

Review the current policy for the exact product before sending it back because exclusions can apply.

Brookstone Products Purchased From Macy’s, Target or Another Retailer

Brookstone’s current customer-service information specifically directs customers who purchased Brookstone products somewhere other than Brookstone.com back to the retailer where the purchase was made.

This is important because a Brookstone-branded item sold at Macy’s, Target, Belk, Walmart or another retailer may have:

• A retailer-specific return period
• A separate manufacturer
• Product-specific warranty terms
• A different warranty administrator
• A recall handled by a company other than Brookstone.com

Keep the receipt and product manual whenever possible. The brand name alone may not identify which company is responsible for warranty service.

Brookstone Product Warranty Help

Brookstone does not publish one universal warranty covering every Brookstone-branded product sold through every retailer. Its current customer-service information tells customers to refer to the product instruction manual for warranty claims.

Before requesting warranty service, identify:

• The exact model number
• The manufacturer or distributor named in the manual
• The warranty length
• Whether proof of purchase is required
• Whether the retailer or manufacturer handles service
• Whether prior authorization is required before returning the product

Do not assume that an older Brookstone warranty or contact number applies to a newly purchased Brookstone-branded product.

Protection Plus Warranty Assistance

Brookstone directs customers with Protection Plus plan warranty claims or assistance questions to Centricity at 1-800-345-6282.

Have the protection-plan documentation, purchase information and product details ready before calling. A protection plan is separate from the retailer’s return policy and any manufacturer warranty that may also apply to the product.

Important Brookstone Tabletop Fire Pit Recall

The recall covers these models:

• BSFIREPIT01 — UPC 680079015930
• BSFIREPIT02 — UPC 680079015947
• BSFIREPIT03 — UPC 680079015954

The CPSC says consumers should stop using the recalled fire pits immediately and contact Southern Telecom for a full refund.

• Recall phone: 1-877-832-3822
• Recall email: support@customersupport123.com
• Official recall: CPSC Brookstone Tabletop Fire Pit Recall

The CPSC says the recalled products were sold from February 2023 through December 2024. Do not sell, donate or give away a recalled fire pit.

Brookstone TurboVac Recall

A separate CPSC recall covers the Brookstone TurboVac Handheld Rechargeable Vacuum, model BSBVAC301. The vacuum can short circuit during or after charging, creating a fire hazard.

Consumers with the recalled model should stop using it and follow the CPSC recall instructions. Southern Telecom handles this recall.

• Recall assistance: 1-866-450-4493
• Email: support@customersupport123.com
• Official recall: CPSC Brookstone TurboVac Recall

The recall applies specifically to model BSBVAC301, which was sold exclusively through Belk.

Older Brookstone Products and Product Safety

Brookstone-branded products have been sold by different manufacturers and retailers over many years. If you own an older Brookstone appliance, speaker, massager, travel product or electronic device, search the exact model number on CPSC.gov before assuming that a current Brookstone.com warranty or support route applies.

For a serious product-safety concern that is not already covered by a recall, consumers can report the product through SaferProducts.gov.

How to Escalate a Brookstone Complaint

1. Confirm whether the purchase was made through Brookstone.com or another retailer.
2. For Brookstone.com orders, call 844-394-2278 or email customercare@brookstone.com.
3. Provide the order number, product, purchase date and requested resolution.
4. Save emails, photographs, tracking information and return receipts.
5. Ask for written confirmation of a promised refund, replacement or other resolution.
6. If another retailer sold the product, escalate through that retailer’s customer-service process.
7. If the issue involves a manufacturer warranty, use the contact information in the product documentation.
8. If the product is recalled, use the company identified in the official CPSC recall rather than ordinary Brookstone.com order support.

Keeping the retailer, manufacturer, warranty company and Brookstone.com order-support roles separate can prevent delays caused by contacting the wrong company.

Brookstone Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Brookstone customer reviews. There is therefore not enough first-hand review activity on this page to identify a reliable Brookstone customer-service rating or complaint trend.

The previous version of this page said customer reviews often praised Brookstone products for uniqueness, quality and shopping convenience while complaints focused on durability, customer service and return policies. Those claims were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.

If you have contacted Brookstone.com, a retailer selling a Brookstone product, a warranty provider or a recall administrator, leave a first-hand review below explaining:

• Where the product was purchased
• What type of product was involved
• Which company or support route you contacted
• Whether the problem involved an order, return, warranty, defect or recall
• How long it took to receive a response
• Whether the issue was ultimately resolved

Do not publish order numbers, payment information, home addresses, phone numbers, email addresses or private warranty documentation.

About Brookstone

Brookstone is a consumer lifestyle brand offering products in categories including massage, sleep, wellness, home, technology, outdoor products and gifts.

Brookstone.com states that the Brookstone trademark is owned by BKST Brand Holdings LLC. The current Brookstone.com website is independently operated by Cart.com, which is the seller of record for products and services sold through the site. Cart.com also operates Brookstone.com customer-service functions.

This distinction matters when researching older Brookstone products because a historical Brookstone corporate address or telephone number may no longer represent the current Brookstone.com retail operation.

Related Retail and Home Product Customer Service Pages

• Wayfair customer service
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• Walmart customer service
• Target customer service
• Overstock customer service

Brookstone Customer Service FAQs

What is the current Brookstone customer service phone number?

For questions or concerns about orders placed on Brookstone.com, call 844-394-2278.

What are Brookstone customer service hours?

Brookstone.com currently lists customer-care hours as Monday through Friday from 8 a.m. to 5 p.m. Pacific time.

What is Brookstone’s customer service email?

Brookstone.com lists customercare@brookstone.com for customer-care questions.

How do I return something purchased from Brookstone.com?

Review Brookstone’s current Shipping & Returns page. Eligible products are generally returnable within 30 days with the packing slip, subject to exclusions and product-specific conditions.

Who handles a Brookstone product purchased at another store?

Brookstone directs customers who purchased a Brookstone product somewhere other than Brookstone.com back to the retailer where it was purchased. Bring or retain the receipt and review the warranty information in the product manual.

How do I make a Brookstone warranty claim?

Check the instruction manual or warranty documentation for the exact product. Brookstone-branded products do not necessarily share one universal warranty provider or set of terms.

Who handles Brookstone Protection Plus claims?

Brookstone currently directs Protection Plus plan warranty questions to Centricity at 1-800-345-6282.

Are any Brookstone products currently recalled?

Yes. A CPSC recall announced August 13, 2026 covers Brookstone-branded tabletop fire pits with model numbers BSFIREPIT01, BSFIREPIT02 and BSFIREPIT03. A separate recall covers Brookstone TurboVac handheld rechargeable vacuum model BSBVAC301. Owners should stop using affected products and follow the applicable CPSC recall instructions.

Who owns Brookstone?

Brookstone.com states that the Brookstone trademark is owned by BKST Brand Holdings LLC. Brookstone.com itself is independently operated by Cart.com, which is the seller of record and operates the website’s customer-service functions.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with Brookstone, BKST Brand Holdings LLC, Cart.com, Southern Telecom, Centricity or any retailer selling Brookstone-branded products. Contact details, returns, warranties and recall remedies can change, so verify important actions through the appropriate company’s current official resources.

Share Your Brookstone Customer Service Experience

Have you contacted Brookstone.com about an order, delivery, return or refund, or contacted a retailer, manufacturer or warranty administrator about a Brookstone-branded product? Share a respectful first-hand review below describing what happened, which support route you used and whether the issue was resolved.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not open a Brookstone.com support case, initiate a return, file a warranty claim or register for a product recall. Do not post full order numbers, payment details, passwords, home addresses, private correspondence or other personal information.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Brookstone, BKST Brand Holdings LLC, Cart.com, Southern Telecom, Centricity or any retailer or manufacturer associated with a Brookstone-branded product, and those companies do not provide customer service through this page.