Briggs & Stratton Customer Service, Warranty and Reviews

Information verified August 7, 2026. Briggs & Stratton provides engines, portable generators, standby generators, pressure washers and other outdoor-power products. The correct support route depends on whether the problem involves a Briggs & Stratton engine, a complete Briggs & Stratton product, an online parts order or equipment manufactured by another company.

How to Contact Briggs & Stratton Customer Service

Briggs & Stratton publishes dedicated telephone support for standby generators, portable generators and pressure washers. Customers with small-engine, lawn-equipment, parts or warranty questions are generally directed to Briggs & Stratton Assist, the manual lookup, the parts store or an authorized dealer.

Briggs & Stratton Assist is described as a 24/7 digital technical-support tool. It can help identify engine information, maintenance items, replacement parts and answers associated with a model, part or serial number. It should not be confused with a 24-hour live representative.

Choose the Correct Support Route

Standby Generator Support

Call 1-800-732-2989 for Briggs & Stratton standby-generator support. Published hours are Monday–Friday from 8 a.m.–5 p.m. Central Time.

Standby-generator concerns may involve:

• Failure to start during an outage
• Exercise-cycle problems
• Error codes or warning lights
• Controller or transfer-switch questions
• Installation or commissioning concerns
• Warranty-service routing
• Replacement parts
• Finding an authorized generator dealer or installer

Because standby generators involve fuel, electrical connections and transfer equipment, installation and major repairs should be handled by appropriately qualified professionals. Start with the original installer when the problem may involve installation, wiring, fuel supply or commissioning rather than the generator itself.

Pressure Washer and Portable Generator Support

Call 1-800-743-4115 for Briggs & Stratton pressure washers and portable generators. Published hours are Monday–Friday from 8 a.m.–5 p.m. Central Time.

This department may help with:

• Starting and running problems
• Product identification
• Manuals and parts diagrams
• Pressure-pump or generator-output concerns
• Missing or damaged components
• Warranty-service routing
• Locating an authorized repair dealer
• Recall or safety questions

Briggs & Stratton Engine Support

For a lawn mower, snow blower, tiller, log splitter or other machine powered by a Briggs & Stratton engine, begin with the owner-support center or Briggs & Stratton Assist.

Have the engine’s model, type and code numbers available. These identifiers are normally stamped into the engine, printed on a label or shown on a metal tag. The equipment itself may have a separate model and serial number.

Use Briggs & Stratton’s model-number guide if you are unsure where the numbers are located.

Briggs & Stratton Manuals, Parts and Online Orders

Finding a Manual or Illustrated Parts List

Use the manual and parts-list lookup to locate an operator’s manual or illustrated parts list. Enter the model information exactly as it appears on the engine or product, including required dashes.

The correct manual can provide:

• Starting and operating instructions
• Maintenance intervals
• Oil type and capacity
• Spark-plug and filter information
• Safety warnings
• Parts diagrams
• Warranty terms

Ordering Briggs & Stratton Parts

The official online parts store allows customers to search by part number, model number or keyword. Check the illustrated parts list before ordering because visually similar parts may not be interchangeable.

Briggs & Stratton states that its online store is managed by Outdoor Power Direct. Questions about an order placed through that store can be sent to briggsandstratton@outdoorpowerdirect.com. This address is for online-store assistance and should not be treated as a general engine technical-support email.

Keep the order number, part number, delivery information and photographs of any damaged or incorrect part. Do not install a questionable component until compatibility has been confirmed.

Briggs & Stratton Warranty Claims

Warranty length and coverage vary by engine, equipment, model, purchase date and whether the product was used for consumer or commercial purposes. Review the warranty statement in the operator’s manual rather than assuming that every Briggs & Stratton product has the same coverage.

Briggs & Stratton states that only an authorized dealer or installer can perform warranty repairs. Use the dealer locator and select the applicable product and service filters.

What to Have for a Warranty Request

• Purchase receipt or other proof of purchase
• Purchase date and retailer or dealer name
• Engine model, type and code
• Complete equipment model and serial number
• Generator installation and commissioning records, when applicable
• Maintenance history
• A description of the failure and when it began
• Photographs or video when they safely document the problem
• Names of dealers or support departments already contacted
• Existing case, work-order or repair numbers

Ask the dealer to identify whether the repair is covered, excluded or still awaiting manufacturer authorization. If coverage is denied, request the applicable warranty provision and diagnosis in writing.

Briggs & Stratton Recalls and Safety Notices

Check the official recall and notification page using the engine or product model. Some recalls involve equipment sold under another manufacturer’s brand but powered by a Briggs & Stratton engine.

If the model appears in a recall, follow the recall instructions before using or repairing the equipment. Do not assume that a similar-looking model is included.

How to Escalate a Briggs & Stratton Complaint

1. Identify the responsible company. Determine whether the problem involves the Briggs & Stratton engine, complete equipment, installation, retailer, servicing dealer or an online parts order.
2. Use the correct support route. Call the generator or pressure-washer department, use Briggs & Stratton Assist, or contact an authorized dealer.
3. Document the diagnosis. Request a written repair estimate, warranty decision or explanation of which manufacturer is responsible.
4. Request a case number. Record the representative, dealer, date, promised follow-up and case or work-order number.
5. Ask for escalation. If the issue remains unresolved, request a supervisor or manufacturer review through the department already handling the product.
6. Contact the retailer or equipment manufacturer when appropriate. Retail return policies and equipment warranties are separate from the Briggs & Stratton engine warranty.
7. Preserve safety evidence. For a possible fire, fuel, electrical, carbon-monoxide or mechanical hazard, stop using the equipment and retain photographs, repair reports and product identification.

Do not send an engine, generator or other equipment to the corporate headquarters without written authorization and shipping instructions.

Briggs & Stratton Customer Service Reviews and Complaints

At the time this page was reviewed, CustomerServiceNumbers.com displayed 0 out of 5 stars based on zero submitted reviews. The page is therefore unrated, and there is not enough CSN feedback to identify customer-service or complaint trends.

Customers who have contacted Briggs & Stratton can help others by explaining:

• The engine or product involved
• Whether Briggs & Stratton manufactured the complete machine or only its engine
• The telephone, online or dealer support route used
• Whether the issue involved parts, repairs, warranty coverage or safety
• How quickly an authorized dealer inspected the product
• Whether a case number or written warranty decision was provided
• Whether the repair or complaint was resolved

Do not post complete serial numbers, receipts, home addresses, telephone numbers, email addresses or other personal information in a public review.

Briggs & Stratton Customer Service Frequently Asked Questions

What is the main Briggs & Stratton customer service number?

Briggs & Stratton does not currently promote one telephone number for every consumer product. Standby-generator customers can call 1-800-732-2989. Pressure-washer and portable-generator customers can call 1-800-743-4115.

What are Briggs & Stratton’s telephone support hours?

The company lists Monday–Friday, 8 a.m.–5 p.m. Central Time for standby generators, pressure washers and portable generators. Briggs & Stratton Assist is a 24/7 digital tool, not a 24-hour live telephone department.

How do I get help with a Briggs & Stratton lawn mower engine?

Record the engine model, type and code, then use Briggs & Stratton Assist, the manuals section or the authorized-dealer locator. Contact the mower manufacturer for problems involving non-engine components.

How do I find a Briggs & Stratton manual?

Use the official manual lookup. Enter the model information exactly as shown on the engine or equipment identification tag.

Who performs Briggs & Stratton warranty repairs?

Briggs & Stratton states that only an authorized dealer or installer can perform warranty repairs. Coverage and length depend on the applicable product documentation and warranty statement.

How do I find a Briggs & Stratton repair dealer?

Use the official dealer locator. Select the product type and service option so the results show dealers that handle the correct equipment.

Where is Briggs & Stratton headquartered?

Briggs & Stratton, LLC is headquartered at 12301 W. Wirth Street, Wauwatosa, WI 53222. The corporate switchboard is 1-414-259-5333, but product support should begin with the appropriate customer-service or dealer route.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share their experiences since 2004. This page distinguishes product support from corporate contact information and helps customers identify whether Briggs & Stratton, an equipment manufacturer, a retailer, an installer or a servicing dealer is responsible for the issue.

Share Your Briggs & Stratton Customer Service Experience

Have you contacted Briggs & Stratton about an engine, generator, pressure washer, part, manual, recall, warranty claim or authorized repair? Leave a review below describing the support route used, the response received and whether the problem was resolved.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Briggs & Stratton, LLC, Outdoor Power Direct, the Consumer Product Safety Commission, any equipment manufacturer, retailer, dealer or installer. Briggs & Stratton does not provide customer support through this website.

Telephone numbers, support hours, warranties, recalls and service procedures can change. Confirm important information directly with Briggs & Stratton or the applicable equipment manufacturer. Reviews reflect individual customer experiences. This page is not mechanical, electrical, warranty or legal advice.