Category: Loans Customer Service Information – Reviews

Loans customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the loan companies customer service performance.

  • MOHELA Customer Service, Payments & Complaints

    MOHELA services several types of student loans, but not every MOHELA borrower uses the same website or customer-service number. Before making a payment, uploading documents or calling support, confirm which MOHELA portal currently holds your account.

    Important: Do not send a payment or sensitive documents using an address found in an old article, comment or search result. Sign in to the portal shown for your loan and verify the current instructions on your statement or account.

    MOHELA Customer Service Numbers

    Federal Direct Loans

    Borrowers whose federally owned Direct Loans are serviced by MOHELA should use the MOHELA Federal Student Aid portal.

    Telephone hours in Eastern Time:

    • Monday: 8:00 a.m.–9:00 p.m.
    • Tuesday and Wednesday: 8:00 a.m.–8:00 p.m.
    • Thursday and Friday: 8:00 a.m.–6:00 p.m.

    MOHELA states that automated payment and account information is available by telephone 24 hours a day. The automated system may request a Social Security number or account number. Enter sensitive information only after confirming that you called the official number.

    Legacy FFEL and CASH Loans on MOHELA.com

    Some Federal Family Education Loan Program and CASH loan accounts remain on the older MOHELA.com system.

    Telephone hours in Central Time:

    • Monday through Wednesday: 7:00 a.m.–6:00 p.m.
    • Thursday and Friday: 7:00 a.m.–5:00 p.m.

    Private or Transferred Loans on MOHELA Servicing

    Borrowers with certain private loans, FFELP or HEAL loans, or loans transferred from Navient may be directed to MOHELA Servicing.

    Telephone hours in Eastern Time:

    • Monday: 8:00 a.m.–9:00 p.m.
    • Tuesday and Wednesday: 8:00 a.m.–8:00 p.m.
    • Thursday and Friday: 8:00 a.m.–6:00 p.m.

    How to Find the Correct MOHELA Portal

    If you are uncertain which portal to use, take these steps before sending money or documents:

    1. Sign in to StudentAid.gov and review the servicer shown for each federal loan.
    2. Check your newest billing statement or official transfer notice.
    3. Compare the web address in the notice with the three MOHELA systems listed above.
    4. Type the official address directly into your browser instead of following links in unsolicited emails or text messages.
    5. Call the corresponding official number if the portal does not recognize your account.

    A loan transfer may cause the former servicer to show a zero balance or “paid in full.” That does not necessarily mean the debt was forgiven. It may mean the balance is being moved to the new servicer.

    MOHELA Payment Problems

    Contact the appropriate MOHELA service if a payment is missing, late, duplicated, returned or applied in a way you did not expect.

    Before calling, gather:

    • The date and amount of the payment.
    • The payment confirmation or transaction number.
    • The bank statement showing the withdrawal.
    • The loan or loans to which the payment should have been applied.
    • Any instructions submitted with an additional payment.
    • Copies of prior messages or complaint reference numbers.

    Ask the representative to explain where the payment was applied and whether any interest, late status or account reporting was affected. Write down the representative’s name or identification number, the date and time of the call, and the case number.

    For a missing electronic payment, contact MOHELA before reversing the transaction through your bank. A reversal or chargeback may create additional account complications.

    Before Mailing a Payment

    Payment addresses can differ by loan type, portal and whether the payment is being made by a borrower or cosigner. Use the address displayed on the current statement or inside the correct MOHELA portal. Do not use an address copied from an old comment or third-party directory.

    MOHELA Login and Account Access

    If you cannot sign in:

    1. Confirm that you are using the correct MOHELA portal.
    2. Use the portal’s username or password recovery process.
    3. Check whether the account was recently transferred.
    4. Confirm that your contact information is current.
    5. Call the appropriate service number if your account cannot be located.

    Use the secure message, document-upload or “Email Us” feature available after signing in whenever the issue involves personal or financial records. Do not post account information in public comments.

    Repayment Plans, Deferment and Forbearance

    Federal repayment rules and available plans have changed. Older articles and comments discussing the SAVE Plan or previous repayment options may no longer reflect current requirements.

    MOHELA’s federal portal reports that the SAVE Plan ended and that new federal repayment-plan changes took effect beginning July 1, 2026. Borrowers should review the current options through the official StudentAid.gov Repayment Calculator before changing plans.

    Ask MOHELA to explain:

    • Which plans are available for your particular loan types.
    • The estimated monthly payment and total repayment period.
    • Whether an application or income documentation is still pending.
    • How a deferment or forbearance could affect interest and forgiveness progress.
    • When the new payment amount will take effect.

    Do not stop making required payments based only on a pending application unless MOHELA or Federal Student Aid confirms the account’s status.

    MOHELA and Public Service Loan Forgiveness

    The Public Service Loan Forgiveness program is managed by the U.S. Department of Education, not MOHELA. Use StudentAid.gov for employer certification, PSLF forms, payment counts, form status and current eligibility requirements.

    Save copies of every submitted form, employer signature, confirmation notice and payment-count record. If a count appears incorrect, compare it with your payment history and employment records before submitting a detailed request.

    No third-party company can guarantee loan forgiveness or change the Department of Education’s eligibility decision.

    MOHELA Loan Transfers

    When a loan transfers to or from MOHELA:

    • Save the final statement and payment history from the old servicer.
    • Confirm the new servicer through StudentAid.gov.
    • Download the transfer notice.
    • Verify that the balance, interest rate and loan status transferred correctly.
    • Confirm whether Auto Pay must be established again.
    • Check that payments made during the transfer were credited.

    Federal Student Aid provides additional guidance in its student-loan transfer guide.

    MOHELA Credit-Reporting Disputes

    If MOHELA information on a credit report appears inaccurate:

    1. Obtain current reports from the relevant consumer reporting agencies.
    2. Identify the loan, reporting month and specific information you believe is wrong.
    3. Gather statements, payment confirmations and correspondence supporting the dispute.
    4. Submit the dispute through MOHELA’s secure account system.
    5. Follow the consumer reporting agency’s dispute process.
    6. Keep every confirmation number and response.

    Explain the exact correction requested instead of submitting only a general complaint. CustomerServiceNumbers.com cannot change a credit report or determine whether reported information is legally accurate.

    How to Escalate a MOHELA Complaint

    Start with MOHELA and request a written response or case number. If the first representative cannot resolve the issue, ask for a supervisor or the appropriate escalation department.

    Your complaint should include:

    • A short description of what happened.
    • Relevant dates and payment amounts.
    • Previous case or confirmation numbers.
    • The steps already taken.
    • The specific correction or explanation requested.
    • Supporting records with unnecessary personal information removed.

    Federal Student Aid Feedback and Ombudsman

    For an unresolved federal student-aid problem, submit feedback through the Federal Student Aid Feedback and Ombudsman system. The Ombudsman is a neutral, informal and confidential resource intended to help resolve federal student-aid disputes.

    Federal Student Aid: 1-800-433-3243

    Consumer Financial Protection Bureau

    The Consumer Financial Protection Bureau accepts complaints involving federal and private student-loan servicing. The CFPB recommends contacting the company first when possible.

    Include all important facts in the initial CFPB complaint because submitting multiple complaints about the same problem may not be possible.

    Avoid MOHELA and Student-Loan Scams

    • Do not pay a third party for access to federal repayment or forgiveness applications.
    • Never give anyone your FSA ID, password or one-time verification code.
    • Do not share a Social Security number, loan number or bank information in public comments.
    • Be cautious of callers promising immediate forgiveness or claiming that payment is required to prevent arrest.
    • Use StudentAid.gov and the official MOHELA domains listed on this page.
    • Confirm unexpected account or payment instructions by calling an official number.

    Frequently Asked Questions

    What is the main MOHELA telephone number?

    Federal Direct Loan borrowers generally use 1-888-866-4352. Legacy FFEL and CASH loan borrowers using MOHELA.com use 1-800-945-4701. Certain private and transferred-loan borrowers using MOHELA Servicing use 1-888-272-5543.

    Why does MOHELA have more than one website?

    Different MOHELA platforms service different loan programs and account groups. The correct portal depends on the loan type and servicing history.

    Does MOHELA manage PSLF?

    No. The U.S. Department of Education manages PSLF. Borrowers should use StudentAid.gov to submit forms, view payment counts and check current program requirements.

    Where should I mail a MOHELA payment?

    Use the payment address shown on your current statement or inside the correct MOHELA account. Addresses vary by loan and account type, so this page does not publish a single mailing address.

    How do I complain about an unresolved MOHELA problem?

    Contact MOHELA first and save the case number. Unresolved federal-loan problems may be submitted to Federal Student Aid’s Feedback and Ombudsman system. Student-loan servicing complaints may also be submitted to the CFPB.

    Can CustomerServiceNumbers.com access my loan?

    No. CustomerServiceNumbers.com is not affiliated with MOHELA or the U.S. Department of Education and cannot view, change or service a student-loan account.

    Page Update Note: Reviewed August 2, 2026. Updated the borrower portal routing, customer-service numbers and hours, repayment-plan guidance, PSLF responsibility, loan-transfer information and complaint options.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with MOHELA, Federal Student Aid or the U.S. Department of Education. This page does not provide financial or legal advice. Contact information, loan programs and repayment rules can change. Verify current instructions through your official account before making a payment, sending documents or changing repayment plans.

    Share Your MOHELA Experience

    Have you contacted MOHELA about a payment, account transfer, repayment plan, PSLF record, credit-reporting issue or complaint? Share what happened below. Do not include a Social Security number, loan or account number, FSA ID, password, bank information, telephone number, email address or copies of personal documents.

  • PennyMac Customer Service: Payments, Insurance & Complaints

    PennyMac customers may need assistance with a mortgage payment, AutoPay problem, escrow shortage, property-tax bill, homeowners insurance, payoff request, loan transfer, hardship application, foreclosure notice, insurance claim check, PMI removal, or unresolved servicing complaint.

    The correct place to start depends on whether the issue involves an existing mortgage, a new loan application, payment assistance, insurance documents, property-loss proceeds, escrow, taxes, a payoff statement, or a formal dispute about how the loan is being serviced.

    If you are searching for the PennyMac customer service number, PennyMac phone number, PennyMac customer care, PennyMac bill pay phone number, PennyMac customer service email, PennyMac customer service hours, PennyMac escrow department, PennyMac insurance department, PennyMac fax number, PennyMac address, or PennyMac address and phone number, use the guide below to choose the correct contact route.

    Below are PennyMac’s current contact options, payment and escrow guidance, mortgage-assistance resources, complaint steps, and related consumer information.

    PennyMac contact information reviewed and updated on July 4, 2026.

    PennyMac Customer Service Help by Issue

    • Existing mortgage account: Call PennyMac Customer Service at 1-800-777-4001 or send a secure message through the online account.
    • New mortgage or refinance: Contact PennyMac’s new-loan department at 1-866-549-3583.
    • Application already in progress: Contact the assigned loan team at 1-844-917-3669.
    • Difficulty making mortgage payments: Contact PennyMac Mortgage Assistance at 1-866-545-9070 as early as possible.
    • Payment not posted: Confirm the payment method, date, confirmation number, bank status, and PennyMac transaction history.
    • Payment applied incorrectly: Ask PennyMac to explain how the funds were applied to principal, interest, escrow, fees, or a suspense balance.
    • AutoPay problem: Check the pending-payment and AutoPay settings in the online account before submitting another payment.
    • Monthly payment increased: Review the escrow analysis, property taxes, homeowners insurance, mortgage insurance, and any adjustable-rate change.
    • Escrow shortage or surplus: Review the annual escrow analysis and ask PennyMac to explain the projected tax and insurance amounts.
    • Property-tax problem: Determine whether PennyMac or the homeowner is responsible for the bill and whether it is a regular or supplemental tax bill.
    • Homeowners insurance missing from the account: Upload the declaration page through PennyMac’s insurance-verification portal or contact the Insurance Department.
    • Lender-placed insurance: Provide proof of continuous personal coverage and request review of any overlapping premium charges.
    • Insurance claim check: Contact PennyMac’s property-loss department before endorsing or depositing a check payable to both the homeowner and PennyMac.
    • Payoff statement: Request the official statement through PennyMac’s Payoff Resource Center rather than estimating the payoff from the principal balance.
    • PMI or mortgage-insurance question: Review the loan type and request a formal eligibility review through PennyMac.
    • Loan recently transferred to PennyMac: Register the account, verify the first payment instructions, and confirm that prior payments transferred correctly.
    • Formal servicing error: Send a written Notice of Error or Request for Information to the designated address rather than the payment address.
    • Possible mortgage scam: Do not pay an individual, gift-card recipient, wire recipient, or third-party “foreclosure rescue” company without independently verifying the request.
    • Unresolved complaint: Request supervisor review, preserve the written record, and consider the Consumer Financial Protection Bureau complaint process.

    How To Contact PennyMac: Customer Service Number, Hours and Address

    Important: PennyMac does not currently direct existing borrowers to a general public customer-service email address for account-specific questions. For mortgage account questions, use the secure Message Center or chat after signing in. For suspicious emails claiming to be from PennyMac, use the fraud-reporting instructions on PennyMac’s official site.

    Keep the mortgage loan number available when calling. Do not publish the loan number, Social Security number, property address, bank information, tax documents, payoff instructions, or insurance-policy details in a public review.

    Quick Directory: PennyMac Phone Numbers, Address, Email and Departments

    • Contact PennyMac for an existing loan: 1-800-777-4001.
    • PennyMac phone number: 1-800-777-4001 for existing mortgage customer service.
    • 8007774001: This is the unformatted version of 1-800-777-4001, PennyMac’s existing-loan customer-service number.
    • Mortgage assistance number: 1-866-545-9070.
    • 18665459070: This is the unformatted version of 1-866-545-9070, PennyMac’s mortgage relief and payment-assistance number.
    • New mortgage or refinance: 1-866-549-3583.
    • Application already in progress: 1-844-917-3669.
    • PennyMac insurance department: 1-866-318-0208.
    • PennyMac insurance claim department: 1-866-314-0498.
    • PennyMac escrow department: Start with Customer Service at 1-800-777-4001 for escrow, tax, insurance, and payment-change questions.
    • PennyMac customer service email: PennyMac generally directs account-specific questions through secure messaging after login, not an ordinary public email address.
    • PennyMac address and phone number: Corporate headquarters is 3043 Townsgate Road, Suite 200, Westlake Village, CA 91361; corporate phone is 1-818-224-7442; customer service is 1-800-777-4001.
    • PennyMac fax number USA: Insurance proof may be faxed to 1-866-235-1215; tax documents may be faxed to 1-866-577-7205 when PennyMac requests them.
    • PennyMac address for wire transfer: Payoff wire transfer instructions should be taken only from the verified PennyMac payoff statement or official payoff resource. Do not use wire instructions from an unexpected email or third party.

    Unverified PennyMac Phone Numbers and Robocall Caution

    Some customers search for phone numbers that appear in caller ID, voicemail, or third-party robocall directories. Do not assume a number is an official PennyMac customer-service number unless it appears on PennyMac’s official website, your secure PennyMac account, or your current PennyMac mortgage statement.

    For existing-loan support, payment questions, escrow questions, and customer care, use 1-800-777-4001. For mortgage assistance, use 1-866-545-9070. If a caller asks for payment by gift card, cryptocurrency, personal wire recipient, or a non-PennyMac account, treat the request as suspicious and contact PennyMac through an independently verified number.

    How To Make a PennyMac Mortgage Payment

    PennyMac accepts mortgage payments through the online account, mobile app, automated telephone system, mail, and certain third-party payment services.

    Pay Online or Through the App

    Borrowers can sign in to make a one-time payment, set up AutoPay, review pending payments, check payment history, and view statements.

    Before submitting a payment:

    • Confirm the correct loan number
    • Confirm the bank-routing and account numbers
    • Review the payment amount
    • Check the requested processing date
    • Determine whether another payment is already pending
    • Save the confirmation number

    Pay by Telephone

    Call 1-800-777-4001 to make a payment through PennyMac’s automated system or speak with Customer Service during live-agent hours.

    The automated system is available 24 hours a day. Debit-card processing fees may apply to certain telephone payments.

    Pay by Mail

    Include the PennyMac loan number with the payment. Borrowers should use the address printed on the current mortgage statement or payment coupon whenever possible.

    • Current Payment Address Listed by PennyMac: PennyMac Loan Services, LLC, P.O. Box 30597, Los Angeles, CA 90030-0597
    • Additional Regional Payment Addresses May Appear on Statements: Use the payment address shown on your most recent statement or online account when it differs.

    Overnight Mortgage Payments

    PennyMac Loan Services
    Attn: Lockbox Operations POB 30597
    20500 Belshaw Avenue
    Carson, CA 90746

    Use trackable delivery for time-sensitive payments and retain the shipping receipt. Sending a payment overnight does not necessarily guarantee same-day posting.

    Western Union Payments

    PennyMac identifies Western Union Quick Collect as an available payment method. Western Union charges its own service fee, and immediate delivery to PennyMac does not necessarily mean immediate posting to the loan.

    PennyMac Payment Not Posted

    A payment may appear missing because it is still processing, was sent to an old servicer, was mailed to the wrong address, was returned by the bank, or was placed in a suspense or unapplied-funds account.

    Before Contacting PennyMac

    • Check the bank account or card activity
    • Check PennyMac’s pending-payment section
    • Locate the online or telephone confirmation number
    • Keep the canceled check or bank trace number
    • Confirm the loan number included with the payment
    • Check the address where a mailed payment was sent
    • Confirm whether the mortgage was recently transferred
    • Review whether the payment was returned

    Questions To Ask PennyMac

    • Did PennyMac receive the payment?
    • What date was it received?
    • Was it applied or placed in suspense?
    • Was any part applied to fees or another amount?
    • Was the payment returned by the bank?
    • Does PennyMac need proof of payment?
    • Will a late charge or credit-reporting issue be corrected?
    • Can PennyMac provide a servicing case number?

    If the payment was sent to a former mortgage servicer shortly after a servicing transfer, keep proof of the transfer notice and payment.

    Payment Applied Incorrectly

    A mortgage payment may be distributed among principal, interest, escrow, fees, advances, past-due amounts, or unapplied funds according to the loan documents and account status.

    If the payment appears incorrect, ask PennyMac for a transaction history showing:

    • The date the payment was received
    • The effective date
    • The amount applied to principal
    • The amount applied to interest
    • The amount applied to escrow
    • Any fees or corporate advances
    • Any amount remaining in suspense
    • The next payment due date

    When making an additional principal payment, follow PennyMac’s current instructions and confirm on the next statement that it was applied as intended.

    PennyMac AutoPay Problems

    AutoPay problems may involve a payment drafted twice, an old amount continuing after an escrow change, a payment not withdrawn, or an automatic draft continuing after a sale or refinance.

    Before Submitting Another Payment

    • Check the pending-payment section
    • Review the current AutoPay settings
    • Check whether the bank has a pending withdrawal
    • Confirm the AutoPay processing date
    • Review whether the monthly payment recently changed
    • Check whether a one-time payment was also submitted

    Submitting another payment before checking the account may result in two payments being processed.

    Bank Bill Pay Is Different From PennyMac AutoPay

    A payment scheduled through the borrower’s own bank is controlled by that bank. PennyMac states that personal bank bill-pay amounts do not automatically change when a mortgage payment increases.

    If an escrow analysis raises the monthly payment, manually update any recurring payment controlled through an outside bank.

    Why Did My PennyMac Mortgage Payment Increase?

    A monthly mortgage payment may increase even when the interest rate is fixed.

    Possible causes include:

    • Higher property taxes
    • Higher homeowners insurance premiums
    • Flood or wind-insurance changes
    • An escrow shortage
    • Mortgage-insurance premiums
    • An adjustable-rate mortgage change
    • Expiration of a temporary interest-rate subsidy
    • Lender-placed insurance
    • A repayment or modification agreement

    How To Review a Payment Change

    1. Compare the new statement with the previous statement.
    2. Review the most recent escrow analysis.
    3. Check property-tax and insurance amounts.
    4. Look for lender-placed insurance.
    5. Confirm whether the interest rate changed.
    6. Check whether a shortage is being repaid over time.
    7. Contact PennyMac for an itemized explanation.

    PennyMac Escrow Shortages and Surpluses

    An escrow account generally collects part of the expected annual property taxes and insurance costs with each monthly mortgage payment.

    An escrow shortage can occur when actual or projected costs are higher than the amount collected. A surplus can occur when the account holds more than the permitted cushion after the annual analysis.

    Possible Causes of an Escrow Shortage

    • Property-tax increase
    • Homeowners insurance increase
    • Flood or wind-insurance increase
    • Tax reassessment after purchase
    • Prior escrow estimate was too low
    • Tax or insurance payment was made earlier than expected
    • A shortage from a previous year remains

    Questions To Ask the PennyMac Escrow Department

    • Which tax bills are included?
    • Which insurance policies are included?
    • What amounts are projected for the next year?
    • How much is the required escrow cushion?
    • What caused the shortage or surplus?
    • Can the shortage be paid in a lump sum?
    • How would a lump-sum payment affect the monthly payment?
    • Was an incorrect tax or insurance amount used?

    Paying the shortage does not necessarily prevent the base escrow portion from increasing when future taxes or insurance are projected to remain higher.

    Property-Tax Problems

    Borrowers should first determine whether PennyMac or the homeowner is responsible for the tax bill.

    PennyMac generally obtains regular property-tax information directly from the tax authority when taxes are escrowed. Supplemental, interim, or new-construction tax bills may remain the homeowner’s responsibility.

    Contact PennyMac When:

    • An escrowed regular tax bill appears unpaid
    • A tax payment was sent to the wrong parcel
    • The escrow analysis uses the wrong tax amount
    • The account shows duplicate tax payments
    • A tax refund was issued
    • A delinquency notice was received despite an escrow account

    Information To Provide

    • The loan number
    • The property address
    • The tax authority
    • The parcel number
    • The tax-bill period
    • The due date
    • A copy of the bill or delinquency notice
    • The amount due

    Tax documents can be sent through a secure account message, faxed to 1-866-577-7205, or mailed to PennyMac’s correspondence address when PennyMac requests them.

    Homeowners Insurance and Proof of Coverage

    PennyMac may request proof of homeowners, flood, wind, or hurricane insurance when a policy is renewed, replaced, canceled, or changed.

    How To Submit Insurance Documents

    • Online: Upload the declaration page through the PennyMac insurance portal
    • Insurance Department: Call 1-866-318-0208
    • Fax: 1-866-235-1215
    • Mail: PennyMac Loan Services, LLC, P.O. Box 6618, Springfield, OH 45501-6618

    Information the Policy Should Show

    • The insured property address
    • The borrower’s name
    • The policy number
    • The policy term
    • The coverage amount
    • The insurance company
    • The PennyMac mortgagee clause

    Keep confirmation that the documents were received and review the account later to ensure the policy was accepted.

    Lender-Placed Insurance Complaints

    Lender-placed insurance may be added when PennyMac’s records do not show acceptable coverage. It may cost more and provide different protection than a homeowner-selected policy.

    To Request Cancellation or Correction

    1. Obtain the complete declaration page from the insurance carrier.
    2. Confirm that coverage was continuous.
    3. Upload or send the document to PennyMac.
    4. Call the Insurance Department.
    5. Ask when the proof will be reviewed.
    6. Request cancellation of overlapping lender-placed coverage.
    7. Ask how any premium refund will be credited.
    8. Review the escrow account after the correction.

    PennyMac states that overlapping lender-placed premiums may be refunded to the escrow account after acceptable continuous personal insurance coverage is verified.

    Insurance Claim Checks and Property Damage

    After a covered property loss, an insurance settlement check may be payable to both the homeowner and PennyMac because PennyMac holds an interest in the property securing the mortgage.

    Before Sending a Claim Check

    • Make a copy of the check
    • Review every payee listed
    • Call PennyMac for endorsement instructions
    • Ask which repair documents are required
    • Keep the insurance estimate
    • Keep contractor estimates and licenses
    • Ask whether funds will be released in stages
    • Ask whether inspections will be required

    Do not endorse or mail an insurance check until the current PennyMac instructions are confirmed.

    Requesting a PennyMac Payoff Statement

    The principal balance shown online is not necessarily the complete payoff amount. A payoff statement may include accrued interest, fees, advances, recording costs, and a good-through date.

    How To Request a Payoff

    1. Sign in to the PennyMac online account.
    2. Open the Payoff Resource Center.
    3. Request the payoff statement.
    4. Select the appropriate good-through date.
    5. Download the official statement when it becomes available.
    6. Follow only the payment instructions on the verified statement.

    PennyMac Payoff Wire Transfer and Address Information

    A payoff is different from a regular monthly payment. Do not send payoff funds to a regular monthly payment address unless the official payoff statement instructs you to do so.

    For payoff funds, use only the verified instructions in PennyMac’s official payoff statement or secure payoff resource. PennyMac’s payoff resources state that payoff funds may be sent by wire transfer, title check, cashier’s check, or money order, and that personal checks are not accepted for paying off a loan.

    Payoff Fraud Warning

    Wire instructions can be intercepted or altered. Independently confirm payoff instructions through PennyMac’s official account or telephone number before sending funds.

    Do not rely only on wire instructions received through an unexpected email, attachment, text message, or real-estate contact.

    PMI and Mortgage Insurance Removal

    The ability to remove mortgage insurance depends on the loan type, original terms, payment history, property value, loan-to-value ratio, and applicable federal or investor requirements.

    Private Mortgage Insurance

    Conventional-loan PMI may terminate automatically when the applicable requirements are met, or the borrower may be able to request early cancellation.

    A request may involve:

    • A written or online request
    • Acceptable payment history
    • A current loan-to-value calculation
    • A new appraisal or property valuation
    • No subordinate liens
    • Property-condition requirements

    FHA Mortgage Insurance

    FHA mortgage-insurance rules differ from conventional PMI. Depending on the closing date and original down payment, mortgage insurance may remain for the life of the loan or terminate after a defined period.

    Ask PennyMac to identify the loan type and the requirements applying to the specific mortgage.

    Loan Transferred to PennyMac

    Mortgage-servicing rights can be transferred even when the loan owner and loan terms remain unchanged.

    After Receiving a Transfer Notice

    • Confirm the effective transfer date
    • Register the PennyMac account
    • Update the payment address
    • Cancel or update old AutoPay instructions
    • Confirm whether prior automatic drafts transfer
    • Review the escrow balance
    • Confirm insurance and tax records
    • Check that recent payments appear
    • Save both servicers’ transfer notices

    Do not send a payment to a new company solely because of an unexpected telephone call or email. Verify the transfer through the written notices and official company contact information.

    PennyMac Mortgage Relief and Hardship Assistance

    Borrowers who expect to miss a payment or who are already behind should contact PennyMac Mortgage Assistance at 1-866-545-9070.

    Waiting until a foreclosure sale is near may reduce the time available to review possible alternatives.

    Possible Mortgage Assistance Options

    Depending on the loan, investor, hardship, account status, and eligibility requirements, options may include:

    • Forbearance
    • Repayment plan
    • Payment deferral
    • Partial claim
    • Loan modification
    • Short sale
    • Deed-in-lieu of foreclosure
    • State Homeowner Assistance Fund programs

    An available option is not guaranteed. PennyMac must review the borrower’s circumstances and the requirements applying to the mortgage.

    Information To Prepare

    • The loan number
    • A hardship explanation
    • Income documentation
    • Recent bank statements
    • Tax returns when requested
    • Monthly expenses
    • Property occupancy information
    • Homeowners-association information
    • Other liens or mortgages
    • Insurance information

    PennyMac Forbearance

    Forbearance may temporarily pause or reduce scheduled mortgage payments during an eligible hardship. It does not ordinarily erase the amounts that are not paid.

    Questions To Ask Before Accepting Forbearance

    • How long will the plan last?
    • Will payments be paused or reduced?
    • How will missed amounts be handled afterward?
    • Will interest continue to accrue?
    • How will escrowed taxes and insurance be handled?
    • How will credit reporting be handled?
    • What documents are required?
    • What happens when the plan ends?

    Request the terms in writing and contact PennyMac before the forbearance ends to review the available exit options.

    Natural-Disaster Assistance

    Borrowers affected by a hurricane, wildfire, flood, tornado, or other disaster should contact PennyMac when property damage or financial hardship may affect the mortgage.

    Important Steps

    • Ensure personal safety first
    • Contact the insurance carrier
    • Document property damage
    • Contact PennyMac Mortgage Assistance
    • Ask about available disaster forbearance
    • Keep insurance-claim information
    • Ask how claim checks will be handled
    • Keep FEMA or government-assistance records

    Mortgage assistance and insurance-claim processing are separate processes and may involve different PennyMac departments.

    Foreclosure Notices and Legal Documents

    A borrower who receives a notice of default, acceleration letter, foreclosure complaint, sale notice, or court document should act promptly.

    1. Read the document and identify every deadline.
    2. Contact PennyMac Mortgage Assistance.
    3. Ask whether a complete loss-mitigation application can still be reviewed.
    4. Keep copies of every submitted document.
    5. Use trackable delivery or secure upload.
    6. Contact a HUD-approved housing counselor.
    7. Consider consulting a qualified attorney when legal deadlines or a scheduled sale are involved.

    A routine customer-service review or public comment is not a substitute for responding to foreclosure papers or court deadlines.

    Formal Notice of Error or Request for Information

    A borrower may submit a written Notice of Error when they believe PennyMac made a servicing error, or a Request for Information when specific mortgage-servicing records are needed.

    These formal requests should not be mailed with a mortgage payment.

    Designated West Coast Address

    PennyMac Loan Services, LLC
    P.O. Box 5133
    Thousand Oaks, CA 91359-5133

    Designated East Coast Address

    PennyMac Loan Services, LLC
    P.O. Box 950002
    Fort Worth, TX 76155-9802

    Check PennyMac’s current contact page and mortgage statement before mailing because the designated address may depend on location and may change.

    Include in the Letter

    • The borrower’s name
    • The mortgage loan number
    • The property address
    • A clear description of the alleged error or requested information
    • Relevant dates and amounts
    • Copies of supporting records
    • The requested correction or response

    Send copies rather than irreplaceable original documents and retain proof of delivery.

    PennyMac Scam and Fraud Warning Signs

    Mortgage borrowers are frequently targeted by payment-diversion, foreclosure-rescue, modification, wire-transfer, and identity-theft scams.

    Warning Signs

    • Request to make a mortgage payment to an individual
    • Demand for gift cards or cryptocurrency
    • Unexpected change to payoff wire instructions
    • Upfront fee for a guaranteed loan modification
    • Company tells the borrower to stop communicating with PennyMac
    • Request to sign over the property title
    • Promise to stop foreclosure regardless of the loan status
    • Caller requests a one-time security code
    • Email uses an unfamiliar domain
    • Request for remote access to a computer or phone
    • Caller claims to be PennyMac but uses a phone number not listed on PennyMac’s official site or your secure account

    PennyMac states that it does not charge borrowers a fee for a loan modification or other loss-mitigation plan relating to delinquency. Payments should be payable to PennyMac rather than an individual.

    What To Do

    1. Stop communicating with the suspicious party.
    2. Do not send money or documents.
    3. Call PennyMac through an independently verified number.
    4. Change the online-account password if necessary.
    5. Review recent mortgage and bank activity.
    6. Notify the bank immediately if money was sent.
    7. Report identity theft or fraud to the appropriate authorities.

    How To Escalate an Unresolved PennyMac Complaint

    1. Contact the correct department. Servicing, insurance, property-loss claims, new loans, and mortgage assistance use different channels.
    2. Request a case number. Record the date, time, representative, and promised next step.
    3. Send a secure message. Use the online account for a written record of account-specific questions.
    4. State the exact resolution requested. Ask for payment correction, escrow review, insurance update, fee reversal, payoff correction, or assistance decision.
    5. Keep supporting records. Preserve statements, payment confirmations, tax bills, insurance documents, letters, and screenshots.
    6. Request supervisor review. Explain which facts or documents have not been addressed.
    7. Use a formal Notice of Error or Request for Information when appropriate. Send it to the designated address rather than the payment address.
    8. Contact a HUD-approved housing counselor. Housing counseling may be particularly helpful for delinquency, modification, or foreclosure concerns.
    9. Submit a CFPB complaint. The Consumer Financial Protection Bureau accepts complaints involving mortgage lenders and servicers.
    10. Consider legal help for urgent foreclosure or court matters. Do not allow legal deadlines to expire while waiting for ordinary customer service.

    Consumer Financial Protection Bureau

    HUD-Approved Housing Counseling

    PennyMac Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have any published PennyMac reviews and could not calculate meaningful customer sentiment.

    Customers searching for PennyMac complaints, PennyMac customer service reviews, or PennyMac Google reviews can leave a review below after contacting the company. Future sentiment summaries on this page should be based only on reviews submitted directly to CustomerServiceNumbers.com.

    As borrowers submit reviews, this section may be updated with recurring topics involving:

    • Mortgage-payment processing
    • AutoPay and bank bill pay
    • Escrow shortages and payment increases
    • Property taxes
    • Homeowners insurance and lender-placed coverage
    • Insurance claim checks
    • Payoff statements
    • Loan transfers
    • Mortgage hardship assistance
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than generalized assumptions about PennyMac or its borrowers.

    What To Include in Your PennyMac Review

    • Whether the issue involved servicing, payments, escrow, insurance, payoff, or mortgage assistance
    • The approximate dates involved
    • The support channel used
    • Whether PennyMac provided a case number
    • Whether documents were submitted
    • How long it took to receive a response
    • Whether the promised action occurred
    • Whether the matter was resolved

    Do not publish a mortgage loan number, Social Security number, complete property address, bank information, insurance-policy number, medical information, tax documents, or employee personal information.

    PennyMac Frequently Asked Questions

    What is PennyMac’s current customer-service number?

    Existing mortgage customers can call PennyMac at 1-800-777-4001.

    What is the PennyMac phone number for customer care?

    For an existing mortgage, the PennyMac customer care phone number is 1-800-777-4001.

    What is 8007774001?

    8007774001 is the unformatted version of 1-800-777-4001, PennyMac’s existing-mortgage customer-service number.

    What are PennyMac’s customer-service hours?

    Live representatives are currently available Monday through Friday from 5:00 a.m. to 6:00 p.m. PT and Saturday from 7:00 a.m. to 11:00 a.m. PT.

    Is PennyMac’s automated phone system available 24 hours?

    Yes. The automated system at 1-800-777-4001 is available 24 hours a day, seven days a week.

    What is the PennyMac bill pay phone number?

    Borrowers can call 1-800-777-4001 to make a payment through PennyMac’s automated phone system or speak with Customer Service during live-agent hours.

    What is the PennyMac new-loan phone number?

    For a new mortgage or refinance, call 1-866-549-3583.

    Who should I call about an application already in progress?

    Borrowers with an in-progress loan application can contact their loan team at 1-844-917-3669.

    What is the PennyMac mortgage-assistance number?

    Borrowers experiencing difficulty making payments can call 1-866-545-9070.

    What is 18665459070?

    18665459070 is the unformatted version of 1-866-545-9070, PennyMac’s mortgage relief and payment-assistance phone number.

    Does PennyMac have a customer service email address?

    PennyMac generally directs account-specific questions through the secure Message Center or chat after login rather than a public general customer-service email address.

    How do I make a PennyMac mortgage payment?

    Make a one-time payment or enroll in AutoPay through the PennyMac account or app. Payments can also be made by telephone, mail, or Western Union.

    Why did my PennyMac payment increase?

    Possible causes include property-tax increases, insurance increases, an escrow shortage, lender-placed insurance, mortgage insurance, or an adjustable-rate change.

    What is the PennyMac escrow department phone number?

    For escrow, property-tax, insurance, and payment-change questions, start with PennyMac Customer Service at 1-800-777-4001.

    How do I submit proof of homeowners insurance?

    Upload the insurance declaration page through PennyMac’s insurance portal, call 1-866-318-0208, fax it to 1-866-235-1215, or mail it to P.O. Box 6618, Springfield, Ohio 45501-6618.

    What is the PennyMac insurance department phone number?

    For proof of insurance, call 1-866-318-0208. For an insurance claim check or property-loss claim, call 1-866-314-0498.

    What is the PennyMac fax number?

    For insurance proof, PennyMac lists fax 1-866-235-1215. For tax documents requested by PennyMac, the tax document fax may be 1-866-577-7205. Always confirm the correct fax number for your specific issue before sending documents.

    What is the PennyMac insurance-claim phone number?

    For a property-loss claim or insurance check payable to PennyMac, call 1-866-314-0498.

    How do I request a PennyMac payoff statement?

    Sign in to the online account and request the statement through the Payoff Resource Center. Use only the verified instructions contained in the official payoff statement.

    What is the PennyMac address for wire transfer?

    A wire transfer does not use a normal mailing address. For payoff wire transfers, use only the verified wire instructions in the official PennyMac payoff statement or secure payoff resource. Independently confirm instructions before sending funds.

    Can PennyMac remove PMI?

    PMI removal depends on the loan type, equity, payment history, property value, and applicable requirements. Submit a formal request through PennyMac for a loan-specific determination.

    How do I report a PennyMac servicing error?

    Contact Customer Service and preserve the case number. For a formal dispute, send a written Notice of Error or Request for Information to PennyMac’s designated address.

    Does PennyMac charge for a loan modification?

    PennyMac states that it does not charge fees for a modification or other loss-mitigation plan when a borrower is facing delinquency.

    How do I file a complaint against PennyMac?

    Contact PennyMac first, request a case number, and ask for supervisor review. If the mortgage-servicing issue remains unresolved, submit a complaint to the Consumer Financial Protection Bureau.

    Where is PennyMac headquartered?

    PennyMac Loan Services, LLC is headquartered at 3043 Townsgate Road, Suite 200, Westlake Village, California 91361. The corporate phone number is 1-818-224-7442.

    Related Mortgage Customer Service Pages

    Official PennyMac and Mortgage Resources

    Related Consumer Resources

    Page Update Note

    This PennyMac customer service page was updated on July 4, 2026, to better explain PennyMac customer service phone numbers, customer care hours, payment and bill-pay support, escrow and insurance departments, fax numbers, address and phone number searches, payoff and wire-transfer cautions, complaint escalation, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, servicing routes, common mortgage problems, complaint information, and practical resolution steps.

    Our goal is not simply to repeat a mortgage customer-service number. We help borrowers determine whether to contact servicing, the Insurance Department, the property-loss team, a loan officer, Mortgage Assistance, a housing counselor, or a financial regulator.

    Reviews may be moderated for spam, profanity, mortgage numbers, financial information, property addresses, insurance details, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your PennyMac Experience

    Have you contacted PennyMac about a mortgage payment, AutoPay, escrow shortage, tax bill, homeowners insurance, claim check, payoff statement, loan transfer, hardship application, or unresolved servicing complaint?

    Leave a rating and review below. Include the general type of mortgage issue, support channel used, whether PennyMac opened a case, how long it took to receive assistance, and whether the problem was resolved.

    Your experience may help another borrower determine whether to contact Customer Service, Insurance Support, the property-loss department, Mortgage Assistance, a housing counselor, or the Consumer Financial Protection Bureau.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer website and is not affiliated with PennyMac Loan Services, LLC, PennyMac Financial Services, Inc., any mortgage investor, insurance company, HUD, or the Consumer Financial Protection Bureau. PennyMac does not provide customer support through this website. Contact PennyMac or the applicable organization directly regarding mortgage payments, escrow, taxes, insurance, payoff statements, hardship assistance, foreclosure, or account information.

    This page provides general consumer information and does not provide legal, financial, tax, insurance, foreclosure, or housing advice. The mortgage note, deed of trust, servicing records, insurance policy, investor requirements, applicable law, and official PennyMac communications control each borrower’s account.

  • Reach Zip Customer Service – Reviews And Complaints

    Before using Zip for your payment and financing needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Zip (formerly Quadpay) is a buy now, pay later (BNPL) platform that allows consumers to split their purchases into four interest-free payments over six weeks.

    How to Contact Zip

    You can reach Zip customer service using the following details:

    • Phone Number (Customer Support): Zip does not provide a direct customer support phone number; customers are encouraged to use online support options available on the website or app.
    • Email Support: Customers can reach out via the contact form on the Zip website or directly through the app for support inquiries.
    • Chat: Available through the Zip website and mobile app during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 9 AM to 6 PM (ET).
    • Corporate Address: Zip Co US, Inc., 228 Park Ave S, PMB 59872, New York, NY 10003, USA
    • Website: https://www.us.zip.co/

    Zip Customer Support Reviews and Complaints

    When considering using Zip for your payment needs, it’s helpful to review customer service feedback. Zip competes with other buy now, pay later platforms such as Afterpay, Klarna, Affirm, and Sezzle. Customer reviews often highlight the convenience and flexibility of Zip’s payment plans, allowing users to spread out payments without interest. Many customers appreciate the seamless integration with various online retailers and the ease of managing payments through the app. However, some complaints focus on issues related to account management, the accuracy of payment reminders, and the responsiveness of customer support, particularly with disputes or payment issues.
    Comparing Zip with other BNPL services like Afterpay, Klarna, Affirm, and Sezzle can help you determine which platform offers the best combination of payment flexibility, user experience, and customer support for your financing needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Zip Co US, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • SoFi Customer Service Phone Number: Banking, Loans & Account Help

    Need help with a SoFi account, SoFi Bank issue, personal loan, student loan, mortgage, credit card, investing account, fraud alert, unauthorized transaction, payment, direct deposit, Zelle transfer, app login, or account restriction? This guide explains how to reach the SoFi customer service phone number and how to choose the correct support route.

    SoFi, also known as Social Finance, offers banking, lending, investing, credit card, mortgage, student loan refinancing, personal loans, financial tools, and member benefits. Because SoFi support can involve different products and regulated financial services, use the correct phone number or secure support route before sharing account information.

    SoFi Customer Service Phone Numbers and Contact Options

    • SoFi Customer Support: 1-855-456-SOFI / 1-855-456-7634
    • Customer Support Hours: Monday – Thursday, 5 a.m. – 7 p.m. PT; Friday – Sunday, 5 a.m. – 5 p.m. PT
    • Home Loans General Support: 1-844-763-4466
    • Home Loans General Support Hours: Monday – Friday, 6 a.m. – 6 p.m. PT; closed Saturday and Sunday
    • Closed Home Loan Servicing: 1-855-622-3198
    • SoFi Invest Support: 1-855-525-SOFI / 1-855-525-7634
    • SoFi Credit Card Support: 1-844-945-SOFI / 1-844-945-7634
    • Fraud / Account Security: Call 1-855-456-7634 and choose the fraud or security option
    • Chat Support: Available through SoFi.com and the SoFi mobile app
    • Secure Messaging: Available after signing in to your SoFi account
    • SoFi Bank Address: SoFi Bank, N.A., 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121
    • SoFi Lending Corp. Address: 234 1st Street, San Francisco, CA 94105
    • Official Website: SoFi.com
    • Official Contact Page: SoFi Contact Us
    • Official Help Center: SoFi Help Center

    Choose the Correct SoFi Support Route

    For SoFi Bank, Checking, Savings, Debit Card, and Direct Deposit

    Call 1-855-456-7634 or use SoFi chat for SoFi Checking and Savings, direct deposit, APY questions, debit card issues, Zelle transactions, ACH transfers, wire transfers, account restrictions, login problems, and transaction questions.

    For Personal Loans

    Use SoFi Customer Support at 1-855-456-7634 for personal loan applications, payment questions, payoff questions, loan documents, autopay, hardship questions, and payment-address questions.

    For Student Loans and Student Loan Refinancing

    Call 1-855-456-7634 for student loan refinancing, private student loans, Parent PLUS refinancing, payment questions, application status, document uploads, and loan servicing questions. Have your loan number or application details ready.

    For Home Loans and Mortgages

    For new or active home-loan questions, call SoFi Home Loans General Support at 1-844-763-4466. For closed home-loan servicing questions, SoFi lists 1-855-622-3198. Use the correct home-loan route for mortgage payments, servicing, escrow, documents, payoff requests, or closing questions.

    For SoFi Credit Card

    For SoFi Credit Card questions, lost or stolen cards, suspicious activity, disputes, payments, rewards, card declines, account access, or billing questions, call 1-844-945-7634.

    For SoFi Invest

    For SoFi Invest support, call 1-855-525-7634. Use this route for brokerage accounts, IRA accounts, robo investing, self-directed investing, contributions by check, trading questions, account restrictions, transfers, statements, or tax documents.

    For Fraud, Phishing, Account Takeover, or Unauthorized Transactions

    If something looks suspicious, call 1-855-456-7634 and choose the fraud or account security option, or use SoFi chat. If a SoFi credit card is involved, call 1-844-945-7634. If a linked bank or card account may be exposed, contact that bank or card issuer immediately.

    Information To Have Ready Before Contacting SoFi

    • Your SoFi account email address or username
    • The product involved: banking, personal loan, student loan, mortgage, credit card, Invest, or SoFi app
    • Your loan number, application number, account number, or last four digits of the card involved
    • The transaction date, merchant, amount, and transaction ID for disputes or fraud reports
    • Payment confirmation number, payment date, and payment method if relevant
    • Direct deposit employer or payroll details if relevant
    • Zelle recipient, date, amount, and transaction details if relevant
    • Credit card statement date and disputed charge details if relevant
    • Mortgage or home-loan servicing documents if relevant
    • Invest account statement, transfer confirmation, or tax form if relevant
    • Screenshots of app errors, login issues, account restrictions, or suspicious messages
    • Case number, chat transcript, secure message, or prior support response

    Common Reasons Customers Contact SoFi

    • Account login problems
    • Restricted or locked account
    • Direct deposit missing or APY questions
    • Debit card lost, stolen, or declined
    • Unauthorized transactions
    • Zelle transaction problems
    • Personal loan payments
    • Student loan refinancing questions
    • Mortgage application or servicing questions
    • Credit card disputes
    • Credit card fraud or lost card reports
    • Invest account transfers
    • Tax documents or statements
    • Identity verification problems
    • App errors or mobile deposit issues
    • Phishing, scam, or account security concerns

    SoFi Bank, Direct Deposit, Debit Card, and Zelle Help

    If your issue involves SoFi Checking and Savings, direct deposit, APY eligibility, debit card transactions, Zelle, bank transfers, or account restrictions, use SoFi chat or call 1-855-456-7634.

    If you see a suspicious transaction, freeze or lock your card in the SoFi app if available, review recent activity, and contact SoFi immediately. For suspicious Zelle activity you did not authorize, contact SoFi Bank at 1-855-456-7634 or through SoFi chat.

    SoFi Loan Payment and Servicing Help

    For personal loans, student loans, and student loan refinancing, contact SoFi Customer Support at 1-855-456-7634. Use this route for payments, payoff questions, autopay, document requests, hardship options, loan status, account updates, and payment-address questions.

    For home-loan questions, use 1-844-763-4466 for general home-loan support. If your home loan has closed and is being serviced, call 1-855-622-3198 or use the SoFi Home Loan Servicing Portal if available in your profile.

    SoFi Credit Card Disputes and Fraud Help

    If your SoFi Credit Card is lost or stolen, or if you notice suspicious activity, call 1-844-945-7634. If you need to dispute a charge or start an investigation into a suspicious credit card charge, use the same SoFi Credit Card support number.

    For any credit card dispute, keep the merchant name, transaction date, amount, receipt, cancellation proof, refund promise, delivery details, and messages with the merchant.

    SoFi Invest Help

    For SoFi Invest, call 1-855-525-7634 or use SoFi secure support. Invest support may help with brokerage accounts, IRA accounts, self-directed investing, robo investing, account restrictions, transfers, check contributions, statements, tax documents, and trading-related account questions.

    Investing and digital assets can involve risk. CustomerServiceNumbers.com cannot provide investment, legal, tax, or financial advice.

    SoFi Scam and Fraud Warnings

    Be careful with calls, texts, emails, social media messages, fake login links, fake fraud alerts, fake loan offers, fake job offers, fake support numbers, and fake SoFi account-security messages. SoFi says it will never call you to request personal information or one-time passwords.

    Watch for these warning signs:

    • A caller asks for your SoFi password, PIN, one-time passcode, or full account number
    • A text or email sends you to an unfamiliar login link
    • A fake representative asks you to move money to “protect” your account
    • A loan offer asks for an upfront fee by gift card, wire transfer, cryptocurrency, or payment app
    • A message asks you to download remote-access software
    • A website looks like SoFi but uses a misspelled or unfamiliar domain
    • A caller pressures you to act immediately or says your account will be closed

    If something seems suspicious, end the interaction and contact SoFi through the official app, SoFi.com, chat, or the verified SoFi customer service phone number at 1-855-456-7634. If payment information or bank access may have been exposed, contact your bank or card issuer right away.

    How To Escalate a SoFi Customer Service Issue

    If your first SoFi support contact does not resolve the issue, take these steps:

    1. Ask for a case number, ticket number, claim number, dispute number, or written confirmation.
    2. Write down the date, time, phone number, product department, and support route used.
    3. Save app screenshots, statements, transaction details, loan documents, emails, and chat transcripts.
    4. For fraud or account takeover, secure your SoFi account, email account, and linked bank accounts immediately.
    5. For debit card, credit card, or Zelle disputes, report the issue as soon as possible and keep transaction details.
    6. For loan servicing issues, keep payment confirmations, autopay details, loan numbers, and correspondence.
    7. For mortgage issues, keep closing documents, escrow notices, servicing letters, payment records, and payoff requests.
    8. For Invest issues, keep account statements, transfer confirmations, tax documents, and trade details.
    9. If the issue remains unresolved, consider filing a complaint with the Consumer Financial Protection Bureau, FINRA, the SEC, your state banking regulator, or another appropriate regulator depending on the product.
    10. Leave a factual review on CustomerServiceNumbers.com to help other SoFi members understand your experience.

    SoFi Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has zero live reviews for SoFi. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a SoFi customer-service trend.

    If you have contacted SoFi support, your review can help other members understand what to expect when calling the SoFi customer service phone number or using chat for banking, loans, mortgages, investing, credit cards, fraud, disputes, account restrictions, app problems, or payment issues.

    SoFi FAQ

    What is the SoFi customer service phone number?

    The main SoFi customer service phone number is 1-855-456-SOFI / 1-855-456-7634.

    What are SoFi customer service hours?

    SoFi lists customer support hours as Monday – Thursday, 5 a.m. – 7 p.m. PT, and Friday – Sunday, 5 a.m. – 5 p.m. PT.

    What is the SoFi home loans phone number?

    SoFi Home Loans General Support is 1-844-763-4466. SoFi lists home-loan general support hours as Monday – Friday, 6 a.m. – 6 p.m. PT.

    What is the SoFi Credit Card customer service phone number?

    The SoFi Credit Card support number is 1-844-945-SOFI / 1-844-945-7634. Use this number for credit card questions, lost or stolen cards, fraud, and disputes.

    What is the SoFi Invest customer service phone number?

    SoFi lists SoFi Invest support at 1-855-525-SOFI / 1-855-525-7634.

    How do I report suspicious SoFi activity?

    If something seems suspicious, call 1-855-456-7634 and choose the fraud or account-security option, or use SoFi chat. SoFi says it will never call you to request personal information or one-time passwords.

    What is SoFi Bank’s address?

    SoFi Bank, N.A. lists its address as 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121. Mailing and payment addresses can vary by product, so check the SoFi Help Center before mailing payments, checks, or documents.

    Does CustomerServiceNumbers.com provide SoFi support?

    No. CustomerServiceNumbers.com is not affiliated with SoFi, Social Finance, SoFi Bank, N.A., SoFi Securities, SoFi Wealth, SoFi Lending Corp., or any SoFi affiliate. CSN cannot access your account, process payments, unlock accounts, approve loans, reverse transactions, resolve fraud claims, or provide investment advice. This page provides contact guidance, issue-routing help, and a place to share reviews.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

    For financial services companies like SoFi, CSN focuses on common customer issues such as banking, loans, payments, fraud, unauthorized transactions, disputes, credit cards, investing, mortgages, app problems, account restrictions, scam warnings, and customer-service experiences shared by real users.

    Share Your SoFi Customer Service Experience

    Have you contacted SoFi about banking, a personal loan, student loan, mortgage, credit card, Invest account, fraud, unauthorized transaction, account restriction, app login, payment issue, Zelle transaction, direct deposit, or customer-service concern? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

    Please do not post private information such as your full account number, loan number, Social Security number, payment card number, bank account number, password, PIN, one-time passcode, tax document, home address, or personal contact information.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with SoFi, Social Finance, SoFi Bank, N.A., SoFi Lending Corp., SoFi Securities, SoFi Wealth, SoFi Credit Card, Galileo, Technisys, or any SoFi affiliate. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, product terms, loan servicing rules, banking services, investing services, credit card rules, payment addresses, and company information can change. For account-specific help, banking, loans, payments, credit cards, investing, mortgages, fraud reports, disputes, or account access, contact SoFi directly through its official website, app, chat, secure messaging, or verified customer service phone number.

  • Sloan Servicing Customer Service, Payments and Repayment Help

    Sloan Servicing provides student-loan billing and account support for commercially held Federal Family Education Loan Program loans and other commercial education-loan portfolios serviced through Nelnet. Borrowers can contact Sloan about payments, account access, repayment plans, deferment, forbearance, payoff information, credit reporting, and eligible discharge or forgiveness requests.

    Sloan Servicing is a loan servicer, not a new student-loan lender. The lender or loan holder owns the debt, while Sloan manages the account and communicates with the borrower on the holder’s behalf.

    Sloan Servicing Customer Service Phone Number

    Sloan states that customer-service calls may be monitored or recorded. Current forms, payment coupons, statements, and account notices may list different addresses for particular transactions. Use the address shown on the current document rather than assuming that the general correspondence address accepts every payment or form.

    What Is Sloan Servicing?

    Sloan Servicing is a student-loan servicing brand under the Nelnet corporate organization. It was introduced to service commercially held Federal Family Education Loan Program loans and other commercial education-loan portfolios.

    A student-loan servicer may perform functions such as:

    • Sending billing statements
    • Processing payments
    • Maintaining account records
    • Providing balances and payoff amounts
    • Explaining available repayment plans
    • Processing deferment and forbearance requests
    • Reporting account information to credit bureaus
    • Processing eligible discharge or forgiveness forms
    • Communicating on behalf of the loan holder

    Sloan does not necessarily own the loan. The lender, guaranty agency, trust, government entity, or another holder may retain ownership and final authority over some account decisions.

    Sloan Servicing, Nelnet and Federal Student Aid

    Sloan Servicing and Nelnet are related, but borrowers should not assume that every Nelnet and Sloan account uses the same website or customer-service department.

    • Sloan Servicing: Primarily services commercially held FFEL Program loans and other commercial education-loan portfolios.
    • Nelnet Federal Student Loan Servicing: Services many loans owned by the U.S. Department of Education through a separate Federal Student Aid-branded platform.
    • Nelnet Bank: A separate bank that offers private education loans and deposit products.

    Use the servicer name and website shown on your latest statement and in the My Loan Servicers section of your StudentAid.gov account.

    Does Sloan Servicing Make Student Loans?

    Sloan Servicing does not generally originate new “Sloan loans.” It services existing education loans on behalf of lenders and loan holders.

    A new private loan offered by Nelnet Bank is a separate product from an existing account serviced by Sloan. Questions about applying for a new private student loan should be directed to the lender offering that loan, not to Sloan’s servicing department.

    SloanServicing.com Login and Account Access

    Borrowers can use the official SloanServicing.com account portal to:

    • View balances and loan details
    • Review payment history
    • Make an online payment
    • Enroll in or manage auto debit
    • View correspondence
    • Upload eligible forms and documents
    • Update contact information
    • Review repayment options
    • Request account information

    If you previously used a Nelnet account for loans that were transferred to Sloan, you may be able to use the same username and password. Follow the instructions shown on the official Sloan login page.

    Sloan Servicing Login Problems

    If you cannot sign in:

    1. Confirm that you are using SloanServicing.com rather than Nelnet’s separate Federal Student Aid site.
    2. Use the Forgot Username or Forgot Password option.
    3. Confirm that your username is not being entered as an email address if the system requires a separate username.
    4. Check whether temporary access has been disabled after unsuccessful attempts.
    5. Wait for the stated lockout period or reset the password.
    6. Call Sloan at 1-833-597-5626 if access cannot be restored.

    Do not provide your password or multifactor authentication code to an unexpected caller, email sender, or text-message contact.

    How to Verify That Sloan Services Your Student Loan

    Do not make a payment solely because an unexpected email, letter, or caller claims that Sloan is your new servicer.

    Verify the account through:

    • Your latest loan statement
    • Your StudentAid.gov account for federal loans
    • A transfer notice from your former servicer
    • The lender or loan holder
    • Sloan’s official website and phone number

    If a loan was recently transferred, verify the effective date, account number, current balance, next payment date, accrued interest, and status of any auto-debit authorization.

    Sloan Servicing Student Loan Payments

    Sloan provides several payment methods. Available options may include:

    • Online payment through the Sloan account
    • Automatic debit from a bank account
    • Payment by telephone
    • Bank or credit-union bill pay
    • Payment by mail

    Call Sloan at 1-833-597-5626 for telephone payment assistance.

    Mailed Sloan Servicing Payments

    Sloan uses different payment addresses based on the account identifier or servicing portfolio. Use the payment address printed on the current statement, coupon, payoff instructions, or official Contact Us page.

    Include the account number on the payment and supporting correspondence. Do not mail cash.

    Consider using a traceable mailing method when sending a time-sensitive payment. Keep a copy of the check, payment coupon, tracking record, and bank confirmation.

    Third-Party Bill Pay

    If using a bank’s bill-pay system:

    • Use Sloan Servicing as the payee.
    • Enter the correct account number.
    • Verify the delivery address selected by the bank.
    • Allow enough time for electronic or mailed delivery.
    • Confirm that the payment posts to the Sloan account.

    A payment shown as withdrawn from a bank account is not necessarily posted to the student loan immediately.

    Sloan Servicing Auto Debit

    Eligible borrowers may be able to enroll in automatic monthly payments through their online accounts. Some loans include an interest-rate reduction or another benefit for qualifying auto-debit participation, but the exact incentive depends on the loan terms.

    Before enrolling, confirm:

    • The bank account being used
    • The first withdrawal date
    • The monthly withdrawal amount
    • Whether past-due amounts are included
    • Whether additional payments change the next withdrawal
    • The applicable interest-rate benefit

    Automatic debit may stop while a loan is in deferment or forbearance. Verify when withdrawals will resume before the postponement ends.

    Do not assume that submitting an auto-debit request cancels a payment already due. Continue following the current statement until Sloan confirms enrollment and the effective date.

    How Sloan Applies Student Loan Payments

    Student-loan payments are generally applied according to the loan terms and applicable law, often beginning with outstanding fees, followed by accrued interest and principal.

    If an account contains more than one loan, the payment may be allocated among the loans according to Sloan’s standard method unless the borrower submits valid special payment instructions.

    Extra and Principal Payments

    A borrower making more than the required amount should review Sloan’s special-payment instructions and state clearly how the additional amount should be applied.

    Ask Sloan to confirm:

    • Whether the extra amount will reduce principal
    • Which loan receives the additional amount
    • Whether the due date will advance
    • Whether the next required payment changes
    • How accrued interest will be handled

    Save written instructions and verify the allocation after the payment posts.

    Missing, Late or Misapplied Payments

    If a payment is missing or applied incorrectly, provide Sloan with:

    • The payment date
    • The amount
    • The payment method
    • The bank confirmation or canceled check
    • The account number entered
    • The mailing or transaction address used
    • Any special payment instructions

    Request written confirmation of the investigation and ask whether late fees, delinquency reporting, or accrued interest will be corrected if Sloan confirms a servicing error.

    Continue paying undisputed amounts unless Sloan provides different written instructions.

    Sloan Servicing Repayment Plans

    Available repayment plans depend on the loan type, date, holder, balance, promissory note, and current federal rules.

    Possible FFEL repayment structures may include:

    • Standard repayment
    • Graduated repayment
    • Extended repayment for eligible balances
    • Income-Based Repayment for eligible FFEL loans
    • Loan-specific alternative or reduced-payment arrangements

    Not every borrower or loan qualifies for every plan. Request a written comparison showing:

    • The estimated monthly payment
    • The repayment term
    • The projected total interest
    • Required annual income documentation
    • Whether unpaid interest may capitalize
    • Any effect on forgiveness eligibility

    Federal repayment rules changed beginning July 1, 2026. Use the current federal repayment calculator and confirm which rules apply to your existing FFEL loans before changing plans or consolidating.

    Lowering a Sloan Servicing Payment

    Contact Sloan before the account becomes delinquent if the required payment is unaffordable.

    Ask about:

    • A different repayment plan
    • Income-Based Repayment eligibility
    • Temporary reduced payments
    • Deferment
    • Forbearance
    • Direct Consolidation through Federal Student Aid

    A lower payment may increase the repayment term and total interest. Ask for the estimated long-term cost before selecting an option.

    Sloan Servicing Deferment

    A deferment temporarily postpones required payments when the borrower and loan meet an eligible condition.

    Possible reasons can include:

    • Eligible school enrollment
    • Unemployment
    • Economic hardship
    • Military service
    • Rehabilitation training
    • Another condition recognized by the loan program

    Interest treatment depends on the loan. Interest may not accrue to the borrower on certain subsidized loans during an eligible deferment, while it generally continues accruing on unsubsidized portions.

    Continue making payments until Sloan confirms that the deferment was approved and provides the effective beginning and ending dates.

    Sloan Servicing Forbearance

    A forbearance may temporarily stop payments, extend the time to make payments, or permit reduced payments.

    Forbearance may be:

    • Discretionary: The loan holder may approve it but is not required to do so.
    • Mandatory: The holder must approve it when the borrower meets the legal requirements and supplies the necessary documentation.

    Interest generally continues accruing during forbearance and may be capitalized when the forbearance ends, increasing the principal balance and future interest.

    Ask Sloan for:

    • The approved start and end dates
    • The interest expected to accrue
    • Whether capitalization will occur
    • The payment due when forbearance ends
    • Whether a new request is needed for an extension

    Sloan Servicing Delinquent Loans

    An account can become delinquent when the required payment is not received by the due date. Continued delinquency can lead to negative credit reporting, collection activity, additional interest, and eventually default.

    If the account is already past due:

    1. Contact Sloan immediately.
    2. Confirm the total amount required to bring the account current.
    3. Ask whether a repayment-plan change is available.
    4. Ask whether a qualifying deferment or forbearance can cover part of the delinquency.
    5. Request written confirmation of any agreement.
    6. Review the account after the adjustment posts.

    Submitting an application does not guarantee approval and may not stop credit reporting while the request is pending.

    Sloan Servicing Loan Consolidation

    Sloan does not issue a federal Direct Consolidation Loan. Borrowers apply through the official Federal Student Aid consolidation process.

    Direct Consolidation may:

    • Combine eligible federal loans into one Direct Consolidation Loan
    • Move the account to a different federal servicer
    • Change the weighted-average interest rate calculation
    • Change available repayment plans
    • Make eligible FFEL loans capable of qualifying for Public Service Loan Forgiveness
    • Change borrower benefits or forgiveness credit
    • Extend repayment and increase total interest

    Consolidation cannot generally be reversed. Review the current federal rules and obtain a written comparison before submitting the application.

    Review Federal Student Aid consolidation information.

    Sloan Servicing and Public Service Loan Forgiveness

    FFEL Program loans do not directly qualify for Public Service Loan Forgiveness. Only eligible Direct Loans qualify.

    A borrower with a qualifying FFEL loan may need to consolidate it into a Direct Consolidation Loan before future payments can qualify. Current rules determine whether and how prior repayment credit is carried into the consolidation.

    Do not consolidate solely because an unsolicited company promises automatic forgiveness. Use StudentAid.gov and verify the current requirements before acting.

    Other Student Loan Forgiveness and Discharge Programs

    Depending on the loan and circumstances, a borrower may be able to request an eligible discharge or cancellation based on:

    • Total and permanent disability
    • Death of the borrower or eligible student
    • School closure
    • False certification
    • Unpaid school refund
    • Identity theft
    • Teacher service or another qualifying program
    • Income-based repayment forgiveness after the required repayment period

    Eligibility and the responsible processing organization depend on the loan type and holder. Request the current form and instructions from Sloan or Federal Student Aid.

    Continue required payments unless Sloan confirms a suspension, deferment, forbearance, or administrative status while the request is reviewed.

    Sloan Servicing Payoff Information

    Do not use the displayed principal balance alone as the final payoff amount. Interest may accrue daily, and a payoff request may need to account for the expected payment date.

    Before paying off a loan:

    1. Request a current payoff amount.
    2. Specify the expected payment date.
    3. Confirm the accepted payment method.
    4. Verify the payoff address or online instructions.
    5. Ask how an overpayment will be returned.
    6. Keep the confirmation and proof of payment.

    Sloan states that it generally mails a paid-in-full confirmation within approximately 30 days after the account is paid off.

    Review the account and credit reports afterward to confirm that the loan is reported as paid with a zero balance.

    Sloan Servicing Credit Reporting

    Sloan may report account information to national consumer reporting agencies. Reported information can include:

    • Account type
    • Balance
    • Scheduled payment
    • Payment status
    • Delinquency history
    • Deferment or forbearance status
    • Paid or transferred status

    A repayment-plan change, deferment, or forbearance does not by itself create negative credit history when the account is accurately reported. Delinquency that occurred before approval may still appear unless the approved benefit covered that period.

    How to Dispute Sloan Credit Reporting

    1. Obtain reports from Equifax, Experian, and TransUnion.
    2. Identify the exact account and disputed information.
    3. Gather statements, payment confirmations, transfer notices, and correspondence.
    4. Submit a direct dispute to Sloan.
    5. Submit a dispute to each credit bureau reporting the error.
    6. Retain confirmation and investigation results.

    State whether you dispute the balance, payment history, delinquency date, account ownership, transfer status, identity, or another specific field.

    Do not send original documents. Remove unrelated Social Security numbers, account numbers, and personal information from copies when possible.

    Student Loan Transfers to Sloan Servicing

    A servicing transfer changes the company handling billing and account support. It does not normally change the underlying interest rate, loan balance, or promissory-note terms.

    After a transfer:

    • Create or access the Sloan online account.
    • Verify the balance and loan details.
    • Confirm the next payment date.
    • Reestablish auto debit when required.
    • Update electronic correspondence preferences.
    • Save records from the former servicer.
    • Check that prior payments and account status transferred correctly.

    Contact both the former and new servicer when a payment made near the transfer date is missing.

    Loan Holder and Guaranty Agency Questions

    Sloan may service the account without owning the loan. The loan holder or guaranty agency may need to address certain questions involving:

    • Loan ownership
    • Default claims
    • Settlement authority
    • Rehabilitation
    • Collection assignments
    • Some discharge decisions
    • Original loan records

    Ask Sloan for the current loan holder and guaranty agency when that information is not shown in the online account or statement.

    Sloan Servicing Identity Theft and Scam Warnings

    Be cautious when a caller, email, text message, or website:

    • Promises immediate student-loan forgiveness
    • Demands an upfront enrollment or consolidation fee
    • Requests your Federal Student Aid password
    • Asks for a one-time authentication code
    • Requests payment through gift cards or cryptocurrency
    • Claims that Sloan requires remote access to your device
    • Threatens immediate arrest
    • Uses a website address that resembles but is not SloanServicing.com

    Federal consolidation and federal repayment-plan applications do not require paying a third-party enrollment company.

    End suspicious contact and independently call Sloan at 1-833-597-5626.

    How to File a Sloan Servicing Complaint

    1. Contact Sloan customer service.
    2. Explain the issue in chronological order.
    3. Identify the loan and transaction involved.
    4. State the resolution requested.
    5. Ask for a case or reference number.
    6. Submit a written request with supporting documents.
    7. Request supervisory or Customer Solutions review if necessary.
    8. Retain all responses and account records.

    A written complaint may concern:

    • A missing or misapplied payment
    • Incorrect balance or interest
    • Repayment-plan processing
    • Deferment or forbearance processing
    • Credit reporting
    • Account-transfer problems
    • Payoff errors
    • Unauthorized disclosure
    • Failure to respond to a written request

    External Student Loan Complaint Options

    If Sloan does not resolve the issue, possible escalation routes include:

    • The loan holder or guaranty agency
    • An applicable state student-loan advocate or ombudsman
    • The state financial regulator identified for the borrower’s residence
    • The Consumer Financial Protection Bureau
    • Federal Student Aid when the complaint falls within its authority
    • A consumer or student-loan attorney when legal deadlines or significant losses are involved

    An external complaint does not automatically stop payments, delinquency, credit reporting, collection activity, or a legal deadline.

    About Sloan Servicing and Nelnet

    • Servicing Brand: Sloan Servicing
    • Servicing Entity Identified by Sloan: Nelnet Servicing, LLC
    • NMLS ID: 1508613
    • Parent Company: Nelnet, Inc.
    • Nelnet CEO: Jeffrey R. Noordhoek
    • Nelnet Diversified Services President: Joe Popevis
    • Nelnet Principal Executive Office: 121 South 13th Street, Suite 100, Lincoln, NE 68508

    Nelnet’s corporate headquarters is not a walk-in Sloan customer-service, document-processing, payment, consolidation, or forgiveness center. Borrowers should use Sloan’s official telephone, online account, email, and mailing routes.

    Related Student Loan Customer Service Pages

    Nelnet is Sloan Servicing’s parent company and operates separate servicing platforms. Navient is a separate student-loan servicing company. Use the company currently identified on the loan statement and StudentAid.gov account.

    Sloan Servicing Customer Service FAQs

    What is the Sloan Servicing customer-service phone number?

    Call 1-833-597-5626, also expressed as 1-833-59-SLOAN.

    What are Sloan Servicing customer-service hours?

    Sloan currently lists call-center hours of Monday through Friday from 9:00 a.m. to 7:00 p.m. Eastern Time.

    How do I call Sloan Servicing internationally?

    Call 1-531-310-5286.

    What is the official Sloan Servicing website?

    The official website is SloanServicing.com. Use the official site to log in, make payments, upload documents, and review repayment information.

    Is Sloan Servicing the same as Nelnet?

    Sloan Servicing is a brand under the Nelnet corporate organization. It primarily services commercially held FFEL and other commercial education-loan accounts, while Nelnet also operates separate Federal Student Aid and banking platforms.

    Does Sloan Servicing make student loans?

    Sloan is primarily a loan servicer rather than a new-loan originator. It handles billing and account administration for loans owned by lenders or other holders.

    Why was my Nelnet loan moved to Sloan Servicing?

    Nelnet created Sloan as the consumer-facing servicing brand for commercially held FFEL and commercial education-loan accounts. The transfer changes the servicing platform but does not normally change the original loan terms.

    How do I make a Sloan Servicing payment?

    Eligible payment methods include online account payment, auto debit, telephone payment, bank bill pay, and mail. Use the payment address shown on the current statement because addresses vary by account.

    How do I lower my Sloan student-loan payment?

    Contact Sloan and ask about repayment-plan changes, Income-Based Repayment eligibility, deferment, forbearance, or whether Direct Consolidation should be evaluated.

    Can Sloan Servicing consolidate my student loans?

    No. An application for a federal Direct Consolidation Loan is submitted through Federal Student Aid. Sloan can provide account information but does not issue the Direct Consolidation Loan.

    Do Sloan-serviced FFEL loans qualify for Public Service Loan Forgiveness?

    FFEL loans do not directly qualify for PSLF. An eligible FFEL loan may become eligible after consolidation into a Direct Consolidation Loan, subject to current federal rules.

    How do I request deferment or forbearance?

    Log in to the Sloan account, review the available forms and repayment resources, or call customer service. Continue making payments until approval and effective dates are confirmed.

    How do I obtain a Sloan payoff amount?

    Request an updated payoff amount through the account or customer service. Do not rely solely on the principal balance because interest may continue accruing.

    How do I dispute Sloan credit reporting?

    Submit a written direct dispute to Sloan and a separate dispute to each credit bureau displaying the alleged error. Include copies of supporting records.

    Where should I mail Sloan Servicing correspondence?

    General correspondence can be sent to P.O. Box 87865, Lincoln, Nebraska 68501. California residents are currently directed to P.O. Box 87258, Lincoln, Nebraska 68501. Use the address printed on a specific form when it differs.

    Who is the CEO of Sloan Servicing?

    Sloan does not publish a separate brand CEO in the current sources reviewed. Jeffrey R. Noordhoek is CEO of parent company Nelnet, Inc.

    Sloan Servicing Customer Service Reviews and Complaints

    The review section below allows borrowers to share firsthand experiences involving Sloan Servicing payments, auto debit, repayment plans, deferment, forbearance, account transfers, payoff requests, credit reporting, online access, written requests, discharge processing, and complaint handling.

    No Sloan Servicing reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the issue involved Sloan Servicing, Nelnet, the loan holder, guaranty agency, Federal Student Aid, Department of Education, lender, school, credit bureau, collection agency, or another servicer.

    Share Your Sloan Servicing Experience

    Describe the approximate date, loan or servicing issue, support route used, processing time, response received, and final outcome.

    Do not post a Social Security number, Sloan account number, loan number, StudentAid.gov credentials, password, authentication code, payment-card or bank information, tax return, income documentation, credit report, payoff statement, medical record, dispute number, home address, private telephone number, or photographs of identity documents.

    Page Update Note

    This Sloan Servicing customer-service page was updated on July 28, 2026, to correct call-center hours, add the international number and current written-contact information, distinguish Sloan from Nelnet and Federal Student Aid servicing, clarify commercially held FFEL loans, correct the corporate-address description, add payment and auto-debit guidance, explain repayment plans, deferment, forbearance, consolidation, forgiveness, payoff and credit reporting, add complaint and scam guidance, address SloanServicing.com login search intent, and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Sloan Servicing, Nelnet Servicing LLC, Nelnet Inc., Nelnet Bank, Federal Student Aid, the U.S. Department of Education, a lender, loan holder, guaranty agency, school, credit bureau, collection agency, financial regulator, or government agency.

    This page is provided for informational and customer-review purposes. Telephone numbers, hours, addresses, repayment plans, interest incentives, payment methods, federal programs, consolidation rules, forgiveness requirements, executives, and complaint procedures can change. Verify important information through Sloan, the loan holder, Federal Student Aid, and the documents governing the loan.

    CustomerServiceNumbers.com cannot access an account, process a payment, change a repayment plan, approve deferment or forbearance, consolidate a loan, grant forgiveness, correct a credit report, stop collection activity, issue a payoff statement, or decide a complaint. Contact the responsible servicer, lender, guaranty agency, regulator, attorney, credit bureau, or government agency directly.

  • Nelnet Customer Service Phone Number, Student Loan Support and Reviews

    If your Nelnet student loan payment is missing, your repayment plan is wrong, your account transferred from another servicer, your income-driven repayment application is delayed, or you need help with deferment, forbearance, forgiveness, or account access, start with the correct Nelnet support route. Nelnet services federal student loans for the U.S. Department of Education and handles billing, payments, repayment questions, account updates, and borrower support for assigned accounts.

    Nelnet Customer Service Phone Number and Support

    Use the following Nelnet customer service phone numbers and support options for federal student loan payments, repayment plans, account access, deferment, forbearance, IDR, loan forgiveness, complaints, and related borrower issues:

    Choose the Correct Nelnet Support Route

    Nelnet issues can involve federal student loan servicing, StudentAid.gov, the U.S. Department of Education, a school, a prior loan servicer, a payment processor, or a credit bureau. Choosing the correct route can help you avoid delays.

    Federal Student Loan Payments

    For monthly payments, autopay, missing payments, payment allocation, extra principal payments, payment reversals, or payment history, log in to your Nelnet account or call 1-888-486-4722. Keep confirmation numbers and bank records for every payment.

    Repayment Plans and IDR

    For repayment-plan questions, income-driven repayment, plan changes, payment recalculations, and recertification issues, start with your Nelnet account and StudentAid.gov. Do not use the old “payment plans” number from older listings; the current Nelnet borrower support number is 1-888-486-4722.

    Deferment, Forbearance, and Hardship

    If you cannot afford your monthly payment, contact Nelnet before missing payments. Ask about repayment-plan options, deferment, forbearance, hardship options, and whether interest will continue to accrue during any temporary payment pause.

    Loan Forgiveness and Discharge

    Forgiveness and discharge questions can involve Nelnet, StudentAid.gov, the U.S. Department of Education, or another program-specific servicer. Ask whether your issue is handled by Nelnet or by StudentAid.gov. Keep copies of all applications, employer certifications, school records, medical documents, or discharge notices.

    Total and Permanent Disability Discharge

    The phone number 1-888-303-7818 is associated with Total and Permanent Disability discharge support, not regular payment-plan servicing. Use it only when your issue specifically involves the TPD discharge process and current official instructions direct you there.

    Account Transfers and Former Servicers

    If your loans transferred from Great Lakes, FedLoan, Navient, another servicer, or StudentAid.gov shows a servicer change, verify your current servicer through StudentAid.gov. Save records from the prior servicer, including payment history, loan balances, interest rates, and correspondence.

    Credit Reporting Problems

    If Nelnet reported a late payment, incorrect balance, duplicate account, closed account, or other credit-report issue, first review your Nelnet payment history and credit report. Then contact Nelnet and the credit bureaus with supporting documents.

    What to Have Ready Before Contacting Nelnet

    Before calling Nelnet or submitting a secure message, gather the details that match your issue. Do not post private student loan information publicly in CSN reviews or comments.

    • Your Nelnet account number or borrower ID, if available
    • Your StudentAid.gov login access, but never share your password
    • Your full name, mailing address, phone number, and email address on the account
    • Loan type, such as Direct Subsidized, Direct Unsubsidized, PLUS, consolidation, FFEL, or private loan
    • Payment confirmation numbers, bank records, canceled checks, or autopay details
    • Billing statements, payoff letters, or account balance screenshots
    • Repayment-plan application, IDR application, recertification confirmation, or StudentAid.gov submission record
    • Deferment, forbearance, school enrollment, military, disability, or hardship documentation if relevant
    • Credit report screenshots if disputing reporting errors
    • Any prior servicer records if your loans transferred
    • Case numbers, complaint numbers, or secure message confirmations

    Common Nelnet Customer Service Issues

    Borrowers commonly contact Nelnet customer service for help with:

    • Monthly student loan payments and payment posting
    • Autopay setup, bank account updates, and failed payments
    • Income-driven repayment applications and recertification
    • Repayment-plan changes and payment amount questions
    • Deferment, forbearance, hardship, and school enrollment status
    • Loan forgiveness, discharge, borrower defense, PSLF-related routing, and TPD questions
    • Loan transfers from Great Lakes or another servicer
    • Incorrect balances, interest accrual, capitalization, and payoff questions
    • Credit reporting, delinquency, default, or account status concerns
    • Tax forms, interest statements, and year-end documents
    • Login problems, locked accounts, and website errors
    • Scam calls, suspicious emails, phishing, and unauthorized account activity

    Nelnet Payments, Autopay, and Payment Allocation

    If a Nelnet payment does not appear correctly, compare your bank record with your Nelnet payment history. Payments may take time to process, and the date posted may not always match the date the money left your bank account.

    If you make extra payments, ask Nelnet how the payment will be applied. Borrowers may want to confirm whether extra funds go toward future installments, current interest, principal, a specific loan group, or the highest-interest loan. Keep screenshots of any payment instructions you submit.

    Nelnet Repayment Plans, IDR, and Payment Amount Changes

    Repayment-plan rules can change, and not every loan qualifies for every plan. If your payment amount looks wrong, ask Nelnet whether the amount is based on your current repayment plan, income, family size, tax information, recertification status, accrued interest, capitalization, or a pending StudentAid.gov application.

    For income-driven repayment applications, save your StudentAid.gov confirmation and any Nelnet messages showing the status. If an application is delayed, ask whether documents are missing, income information is stale, tax data is unavailable, or federal processing rules are causing the delay.

    Nelnet Deferment, Forbearance, and Hardship Help

    If you cannot afford your Nelnet payment, contact Nelnet before the payment becomes past due. Ask about income-driven repayment, deferment, forbearance, temporary hardship options, and how each option affects interest, credit reporting, forgiveness progress, and the total amount repaid.

    Do not assume that a phone conversation changed your account. Ask for written confirmation or check your online account after the call to confirm whether the requested change was approved, denied, pending, or still missing documentation.

    Loan Forgiveness, Discharge, Borrower Defense, and TPD

    Some forgiveness and discharge programs are handled through StudentAid.gov rather than only through Nelnet. Nelnet may service the loan and apply account updates, but the U.S. Department of Education may control approval decisions for certain programs.

    If your issue involves borrower defense, public service employment, school closure, disability discharge, death discharge, bankruptcy, false certification, or another discharge category, confirm whether you should work through Nelnet, StudentAid.gov, or a program-specific contact point.

    Nelnet Account Transfers and Great Lakes Borrowers

    If your loans transferred to Nelnet from Great Lakes or another servicer, compare the old and new records. Account transfers can create confusion when old accounts appear closed, paid in full, transferred, or replaced by new account numbers.

    Save old servicer records, payment histories, interest rates, loan balances, repayment-plan status, and correspondence. If something looks wrong after a transfer, contact Nelnet and compare the account with your StudentAid.gov dashboard.

    Nelnet Credit Reporting and Account Errors

    If you believe Nelnet reported incorrect information to the credit bureaus, document the issue carefully. Save your credit report, Nelnet payment history, bank records, statements, deferment or forbearance approvals, and any notices showing your account status.

    Start by contacting Nelnet. You may also need to dispute the error with the credit bureaus. If the issue remains unresolved, consider filing a complaint with Federal Student Aid or the Consumer Financial Protection Bureau.

    Nelnet Student Loan Scam and Fraud Warnings

    Be cautious with calls, emails, texts, social media ads, or letters claiming they can erase Nelnet loans, speed up forgiveness, lower payments for a fee, or take over your StudentAid.gov account. Student loan scams often target borrowers during repayment changes, servicer transfers, and forgiveness-program confusion.

    • Use Nelnet.StudentAid.gov and StudentAid.gov for federal student loan help.
    • Do not pay an upfront fee for routine repayment-plan help or federal loan forgiveness applications.
    • Do not share your FSA ID, StudentAid.gov password, Nelnet password, or one-time codes.
    • Be careful with companies promising instant loan forgiveness or guaranteed approval.
    • Do not sign a third-party authorization unless you understand what access you are granting.
    • If a message looks suspicious, log in directly through Nelnet.StudentAid.gov instead of clicking the link.

    Nelnet Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Nelnet. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Borrowers comparing student loan servicers may want to consider payment posting, repayment-plan processing, IDR application status, call wait times, account-transfer handling, credit reporting accuracy, online account tools, secure-message response, and complaint escalation options.

    How to Escalate a Nelnet Complaint

    If your Nelnet issue is not resolved after your first contact, take these steps:

    1. Write down the date, time, phone number called, and summary of each contact.
    2. Ask for a case number, reference number, or secure-message confirmation.
    3. Save payment records, bank statements, Nelnet statements, StudentAid.gov confirmations, and screenshots.
    4. For repayment-plan or IDR problems, save the application confirmation and any document-upload records.
    5. For account-transfer problems, compare Nelnet records with prior servicer records and StudentAid.gov.
    6. For credit-reporting problems, save the credit report, account status, and proof of payments or approved forbearance.
    7. If Nelnet cannot resolve the issue, submit a complaint through StudentAid.gov’s complaint or ombudsman process.
    8. If the issue involves federal or private student loan servicing, billing, credit reporting, or a financial-service complaint, consider filing a complaint with the Consumer Financial Protection Bureau.

    Nelnet Competitors and Related Customer Service Pages

    If you are comparing student loan servicers, financial companies, or education-payment providers, you may also want to review these related CSN pages:

    Related Resources

    Nelnet Customer Service FAQs

    What is the Nelnet customer service phone number?

    The main Nelnet customer service phone number for federal student loan borrowers is 1-888-486-4722. International callers can call 1-303-696-3625.

    What are Nelnet customer service hours?

    Nelnet’s current phone hours are Monday, 8:00 AM-9:00 PM ET; Tuesday-Wednesday, 8:00 AM-8:00 PM ET; and Thursday-Friday, 8:00 AM-6:00 PM ET.

    Is 1-888-303-7818 the Nelnet payment-plan number?

    No. The number 1-888-303-7818 is associated with Total and Permanent Disability discharge support, not regular repayment-plan help. For Nelnet-serviced federal student loan repayment questions, call 1-888-486-4722 or use your Nelnet account.

    How do I contact Nelnet about income-driven repayment?

    Log in to Nelnet and StudentAid.gov to check your income-driven repayment application or recertification status. You can also call Nelnet at 1-888-486-4722.

    How do I make a Nelnet payment?

    Log in to Nelnet.StudentAid.gov to make a payment, set up autopay, view your billing statement, and check your payment history. Save confirmation numbers and bank records.

    What if my Nelnet payment was applied incorrectly?

    Contact Nelnet with your payment date, amount, confirmation number, bank record, and loan group details. Ask how the payment was allocated and request correction if needed.

    How do I contact Nelnet from outside the United States?

    International borrowers can call Nelnet at 1-303-696-3625.

    How do I file a complaint about Nelnet?

    Start by contacting Nelnet and saving your case details. If the issue remains unresolved, submit a complaint through StudentAid.gov or the Federal Student Aid Ombudsman process. You may also file a complaint with the Consumer Financial Protection Bureau for student loan servicing or financial-service issues.

    What if my loans transferred from Great Lakes to Nelnet?

    Log in to StudentAid.gov to confirm your current servicer. Compare your Nelnet account with prior Great Lakes records, payment history, balances, interest rates, and repayment-plan status.

    Can CSN help lower my Nelnet payment?

    No. CustomerServiceNumbers.com provides contact information and review tools only. For repayment-plan changes, IDR, deferment, forbearance, or forgiveness questions, contact Nelnet, StudentAid.gov, or a qualified student loan advisor.

    Page Update Note

    Updated June 2026: This page was refreshed with current Nelnet customer service routing for federal student loan payments, repayment plans, IDR, deferment, forbearance, forgiveness, TPD discharge, account transfers, credit reporting, complaints, and scam warnings.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Nelnet, the U.S. Department of Education, Federal Student Aid, or any student loan servicer. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Nelnet customer service about a student loan payment, repayment plan, IDR application, deferment, forbearance, loan transfer, credit report issue, forgiveness question, TPD discharge, account access problem, or complaint escalation? Share your experience below to help other borrowers understand what to expect. Do not post Social Security numbers, account numbers, FSA IDs, loan balances, income documents, disability documents, payment details, or other private financial information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Nelnet, Nelnet Servicing, Nelnet, Inc., Federal Student Aid, the U.S. Department of Education, or any student loan servicer. Phone numbers, links, addresses, hours, support options, repayment rules, forgiveness programs, hardship options, complaint processes, and student loan policies may change. This page is for general contact information only and is not financial, legal, tax, credit, student loan, or repayment advice. Always verify important loan, payment, repayment-plan, forgiveness, discharge, tax, credit-reporting, and account information directly with Nelnet, StudentAid.gov, or a qualified professional.

  • DailyPay Customer Service Phone Number & Pay Support

    If you need help with a DailyPay account, earned wage transfer, DailyPay Card, payday deposit, missing earnings, failed transfer, account login, employer eligibility, transfer fee, or suspicious message, start with the correct DailyPay support route. DailyPay issues can involve your employer, payroll timing, bank account, debit card, prepaid card, and private wage information, so contact DailyPay directly and avoid posting personal pay details online.

    DailyPay Customer Service Phone Number and Support

    DailyPay lists its main user support phone number as 1-866-432-0472. DailyPay User Support is available for account-related inquiries 24 hours a day, 7 days a week, excluding select U.S. holidays.

    • DailyPay customer service phone number: 1-866-432-0472
    • DailyPay User Support hours: 24/7, excluding select U.S. holidays
    • Email support: support@dailypay.com
    • Live messaging: Available through the DailyPay Help Center
    • DailyPay Help Center: DailyPay User Help Center
    • Submit a request: DailyPay Support Request
    • DailyPay Card Support: 1-833-998-2449
    • DailyPay Card international support: +1-801-559-3868
    • DailyPay Card Support hours: Monday-Friday, 7 a.m.-1 a.m. ET; Saturday-Sunday, 8 a.m.-8 p.m. ET, excluding holidays
    • DailyPay contact page: DailyPay Contact
    • Corporate headquarters: DailyPay HQ, 55 Water Street, New York, NY 10041

    DailyPay support can vary depending on whether your issue involves earned wage access, a DailyPay earnings account, the DailyPay Visa Prepaid Card, your employer’s payroll data, or an employer/client support issue.

    Choose the Correct Support Route

    Use the route below that best matches your DailyPay issue.

    • General DailyPay account issue: Call 1-866-432-0472, email support@dailypay.com, or use live messaging in the Help Center.
    • Transfer, available earnings, or payday question: Use the DailyPay app or Help Center first, then contact DailyPay User Support if the issue is not clear.
    • DailyPay Card issue: Call DailyPay Card Support at 1-833-998-2449.
    • Employer eligibility question: Confirm with your employer or payroll/HR team whether DailyPay is offered and whether you are eligible.
    • Missing or incorrect earnings: Check whether your employer has sent updated hours or payroll data to DailyPay.
    • Failed transfer: Review the error message, confirm your linked account or debit card details, then contact DailyPay Support if the money does not return to available earnings.
    • Suspicious call, text, or email: Do not share your password or MFA code. Contact DailyPay directly through the official Help Center or phone number.
    • Employer or payroll administrator support: Use the DailyPay client help center or client.support@dailypay.com.

    What to Have Ready Before Contacting DailyPay

    DailyPay may need to verify your identity and account details before discussing pay, transfers, or card issues.

    • Your full name as listed on your DailyPay account
    • The email address and phone number on your DailyPay account
    • Your employer name
    • The date and amount of the transfer or payment issue
    • The transfer type, such as instant transfer or next-business-day transfer
    • The linked debit card, bank account, or DailyPay Card involved, without posting full numbers publicly
    • Any error message shown in the DailyPay app
    • Screenshots of the issue with private account details covered
    • DailyPay support case number, if you already contacted support
    • Your payday date and expected pay period, if the issue involves payday

    Do not post your password, MFA code, bank account details, debit card number, DailyPay Card number, paycheck amount, paystub, employer payroll details, or personal identity information in public reviews.

    Common Reasons Users Contact DailyPay

    • Available earnings are not showing correctly
    • Instant transfer did not arrive
    • Next-business-day transfer questions
    • Transfer fee questions
    • DailyPay Card support
    • Payday deposit is lower than expected
    • Account login, password reset, or MFA code issues
    • Updating phone number, email, or contact information
    • Changing linked debit card or bank account
    • Canceling or reactivating a DailyPay account
    • Employer eligibility questions
    • Missing hours or earnings updates
    • Suspicious messages, account security, or possible fraud

    How DailyPay Works

    DailyPay is an earned wage access service offered through participating employers. When your employer sends DailyPay information about your worked hours or earned pay, DailyPay may show available earnings in your account. You can then transfer eligible available earnings before payday, subject to DailyPay rules, employer participation, account status, and applicable fees.

    DailyPay says available earnings exclude estimated taxes, deductions, garnishments, and other withholdings. On payday, you receive your remaining pay after taxes, withholdings, prior DailyPay transfers, and any associated fees are accounted for.

    Instant Transfers and Transfer Fees

    DailyPay instant transfers may be subject to a fee. DailyPay says the exact fee varies by employer and is shown before the transfer is processed. DailyPay’s Help Center says instant transfer fees generally range from $2.49 to $3.99 depending on the employer and product.

    If an instant transfer does not arrive, check the error message in the DailyPay app. DailyPay says most instant transfers are received quickly, but in rare cases a transfer may take longer. If a transfer fails, the amount should return to your available earnings balance. Contact DailyPay Support if the issue does not clear or if the money does not appear where expected.

    Next-Business-Day Transfers

    DailyPay says next-business-day transfers are free and may take 1 to 3 business days. This option may be useful if you can wait and want to avoid instant-transfer fees.

    If a next-business-day transfer was sent to a closed or incorrect bank account, contact DailyPay Support and your bank. Keep the transfer date, amount, bank account details, and any confirmation or rejection message ready.

    Payday Deposit Questions

    If your payday deposit is lower than expected, review your DailyPay transfer history first. Prior transfers, transfer fees, taxes, deductions, garnishments, and other withholdings can affect the amount you receive on payday.

    If hours or earnings are missing, the issue may involve when your employer sends payroll data to DailyPay. Contact DailyPay Support and, if needed, your employer’s payroll or HR department to verify the hours, pay period, and payroll file.

    DailyPay Card Support

    If your issue involves the DailyPay Visa Prepaid Card, contact DailyPay Card Support at 1-833-998-2449. International callers can use +1-801-559-3868. DailyPay Card Support is separate from general DailyPay User Support.

    DailyPay Card issues may involve card activation, direct deposit setup, card transactions, cashback, card-to-bank transfers, PIN updates, card contact information, lost card concerns, and card account closure. Have your account information ready, but do not post full card numbers or card screenshots publicly.

    Canceling or Reactivating a DailyPay Account

    DailyPay allows users to cancel a DailyPay earnings account, DailyPay Card account, or both through the DailyPay app. In the app, open the menu, go to Settings, and look for account cancellation options. Read the warning carefully before canceling, especially if you have pending transfers, a DailyPay Card, or an upcoming payday.

    If you previously canceled your DailyPay account, DailyPay says you may be able to reactivate it by logging in and selecting the restore-account option. If you cannot reactivate it, contact DailyPay Support.

    Employer Eligibility and Payroll Questions

    DailyPay is usually available only if your employer offers DailyPay as a benefit and your employment information is eligible. If you cannot sign up, do not see available earnings, or recently changed jobs, your employer or payroll team may need to confirm eligibility or payroll status.

    If you left a job, your DailyPay access may change. Check the DailyPay app for account status and contact DailyPay Support if you have questions about final pay, transfers, or DailyPay Card access.

    DailyPay Scam and Account Security Warnings

    Be careful with calls, texts, emails, social media messages, or search ads claiming to be DailyPay support. DailyPay says it will never ask you to share your password, and DailyPay will never call or text you asking for your 6-digit MFA code.

    • Do not share your DailyPay password, MFA code, or verification code with anyone.
    • Do not click suspicious links in texts, emails, or social media messages.
    • Do not send bank account, debit card, paycheck, or payroll details through public comments.
    • Use the official DailyPay app, Help Center, or customer service phone number.
    • If someone claims to be DailyPay and asks for your MFA code, password, or private account details, stop responding and contact DailyPay directly.
    • If your DailyPay account or bank account may be compromised, contact DailyPay and your bank immediately.

    How to Escalate a DailyPay Complaint

    If DailyPay customer service does not resolve your issue during the first contact, ask for a support case number and request escalation to the appropriate team. Depending on the issue, this may be user support, DailyPay Card support, Trust and Safety, payments, transfers, account access, employer data, or client support.

    Keep a written timeline with dates, transfer amounts, error messages, case numbers, support responses, app screenshots with private information covered, bank confirmations, employer payroll details, and promised follow-up dates. If the issue involves missing pay, ask whether the problem is with DailyPay, your employer’s payroll data, your bank, or a linked debit card.

    DailyPay Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published DailyPay reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own DailyPay customer service experience below.

    When leaving a review, describe the issue, the support route used, how long it took, whether DailyPay resolved the problem, and what other users should know. Do not post employer payroll details, pay amounts, bank information, card information, transfer IDs, screenshots with private data, passwords, MFA codes, or identity information.

    Related Financial and Payroll Customer Service Pages

    DailyPay Customer Service FAQs

    What is the DailyPay customer service phone number?

    The DailyPay customer service phone number for user support is 1-866-432-0472.

    Is DailyPay customer service available 24/7?

    DailyPay says User Support is available 24 hours a day, 7 days a week, excluding select U.S. holidays.

    What is the DailyPay Card support phone number?

    DailyPay Card Support can be reached at 1-833-998-2449 in the U.S. International callers can use +1-801-559-3868.

    How much does a DailyPay instant transfer cost?

    DailyPay says instant transfer fees vary by employer and are shown before the transfer is processed. DailyPay’s Help Center says fees generally range from $2.49 to $3.99 depending on employer and product.

    Can I transfer money from DailyPay without a fee?

    DailyPay says next-business-day transfers are free. Some users may also have no-fee transfer options through the DailyPay Card depending on product rules and direct deposit setup.

    Why is my payday check lower after using DailyPay?

    Your payday amount may be lower because DailyPay subtracts transfers you already made during the pay period, any associated fees, and normal taxes, deductions, garnishments, and withholdings.

    What should I do if someone claiming to be DailyPay asks for my MFA code?

    Do not share it. DailyPay says it will never call or text you asking for your 6-digit MFA code and will never ask for your password. Contact DailyPay directly through the official Help Center or phone number.

    Page Update Note

    This DailyPay customer service page was updated on June 26, 2026, to reflect current DailyPay customer service phone number details, 24/7 user support, DailyPay Card support, transfer and fee guidance, payday deposit help, account cancellation information, scam warnings, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with DailyPay, DailyPay Inc., dailypay.com, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For payroll, banking, transfer, card, account, employer eligibility, or security issues, always verify details directly with DailyPay before taking action.

    Share Your DailyPay Customer Service Experience

    Have you contacted DailyPay about available earnings, a transfer, DailyPay Card, payday deposit, account access, employer eligibility, support response time, fees, account cancellation, or a suspicious message? Share your experience below to help other users.

    Privacy reminder: Do not post your employer payroll details, paycheck amount, bank account information, debit card number, DailyPay Card number, transfer ID, email address, phone number, username, password, MFA code, paystub, screenshot with private data, or any other private financial information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with DailyPay, DailyPay Inc., The Bancorp Bank, Visa, dailypay.com, or any DailyPay product. This page is for informational and consumer-review purposes only. Phone numbers, support hours, fees, transfer rules, card terms, employer eligibility, payday timing, account procedures, and website links can change. Always confirm important details directly with DailyPay before taking action.

  • Aidvantage Customer Service: Payments, Repayment Plans and Complaints

    Aidvantage borrowers commonly need help with a missing or misapplied payment, an account login, a repayment-plan application, Auto Pay, a loan transfer, deferment or forbearance, credit reporting, or an unresolved servicing complaint. Aidvantage services certain federal student loans for the U.S. Department of Education. It does not set federal interest rates, create forgiveness laws, or determine the basic eligibility rules for federal repayment programs.

    How to Contact Aidvantage Customer Service

    Aidvantage Customer-Service Hours

    • Monday: 8:00 a.m.–9:00 p.m. Eastern Time
    • Tuesday and Wednesday: 8:00 a.m.–8:00 p.m. Eastern Time
    • Thursday and Friday: 8:00 a.m.–6:00 p.m. Eastern Time
    • Saturday and Sunday: No live telephone hours

    The secure website and automated telephone system are available 24 hours a day, 365 days a year. Borrowers can use automated services to make payments, obtain balances and payoff information, update contact information, request tax information, and obtain general repayment-plan information.

    Aidvantage does not publish a general public customer-service email address. Borrowers must sign in and use the Help Center’s Email Us feature. Live-agent chat is also available after login during regular business hours.

    Aidvantage Payment and Correspondence Addresses

    Mailing Loan Payments

    Aidvantage – Federal Student Aid Loan Servicing
    P.O. Box 4450
    Portland, OR 97208-4450

    Write the Aidvantage account number on the check or payment document. Allow enough time for delivery before the due date.

    General Correspondence

    Aidvantage – Federal Student Aid Loan Servicing
    P.O. Box 300001
    Greenville, TX 75403-3001

    Use the Greenville address for authorized general correspondence and documented credit-reporting disputes. Include copies rather than irreplaceable original documents and retain proof of mailing.

    The former P.O. Box 9635 address in Wilkes-Barre, Pennsylvania is not listed on Aidvantage’s current federal loan contact page and should not be used for new payments or time-sensitive correspondence.

    Best Aidvantage Support Route by Issue

    • Payment or payoff: Use the secure account, automated telephone system, or borrower telephone line.
    • Missing or misapplied payment: Call with the payment date, amount, bank record, and confirmation number.
    • Repayment-plan application: Use StudentAid.gov and monitor the Aidvantage inbox.
    • Lower-payment request: Review current federal repayment options before requesting a plan change.
    • Temporary hardship: Ask about eligible deferment, forbearance, or repayment-plan options.
    • Credit-reporting error: Send a documented written dispute to Credit Bureau Management.
    • Public Service Loan Forgiveness: Use the official PSLF Help Tool at StudentAid.gov.
    • Loan transferred to Aidvantage: Verify the transfer through StudentAid.gov and create the new Aidvantage account.
    • Suspected scam: Do not pay the caller or disclose an FSA ID; verify through official government websites.
    • Unresolved complaint: Escalate through Federal Student Aid’s Feedback System.

    Information to Gather Before Contacting Aidvantage

    • The borrower’s full legal name
    • The Aidvantage account number, provided privately
    • The loan type involved
    • The payment date and amount
    • The payment confirmation or bank trace information
    • The repayment plan currently shown online
    • The date an application or document was uploaded
    • The exact online error message
    • The prior servicer, if the loan transferred
    • Copies of relevant statements or notices
    • Any existing complaint or servicing case number
    • The specific correction or resolution requested

    Never publish a Social Security number, FSA ID, password, complete loan number, bank account, income document, tax form, or authentication code in a public review.

    Who Owns and Operates Aidvantage?

    Aidvantage is operated by Maximus Education, LLC under the trade name Aidvantage. Maximus Education is part of Maximus, Inc., a government-services company.

    Federal Student Aid is the federal loan provider for Department of Education-owned loans. Aidvantage is the contractor that performs servicing work such as billing, payment processing, account maintenance, and borrower assistance.

    Aidvantage can help borrowers understand and apply for available options, but only the federal government can set statutory interest rates, establish repayment-program requirements, or approve federal loan forgiveness under applicable law.

    Making an Aidvantage Payment

    Borrowers can generally make payments:

    • Through the secure online account
    • Through Auto Pay
    • By telephone
    • By mail

    Aidvantage states that it does not charge borrowers a fee to make a payment. Telephone payments may be made using a checking account, savings account, or debit card.

    A telephone payment may post with the effective date it is made, including on weekends or bank holidays. It can still take at least two business days to become visible in the online account.

    Keep the confirmation number, bank record, and a screenshot or copy of the transaction until the payment appears correctly.

    Extra Payments and Payment Allocation

    Borrowers with several loans can give Aidvantage instructions about how an extra payment should be allocated. Instructions may be provided through the online account, by telephone, or in writing with a mailed payment.

    Borrowers may also provide billing instructions for an overpayment, including whether the next due date should be advanced.

    Before making a large additional payment:

    • Review the balance and interest rate for each loan.
    • Choose whether the payment should target a specific loan.
    • Review the current payment-allocation setting.
    • Save the payment instructions and confirmation.
    • Check the account after processing.

    Auto Pay

    Auto Pay automatically withdraws the required payment from the selected bank account on the due date. Eligible loans may receive an interest-rate reduction while qualifying Auto Pay payments are required and successfully processed.

    Borrowers should continue monitoring their accounts after enrollment. Auto Pay may not withdraw during certain deferment or forbearance periods, and a rejected bank transaction can leave the loan past due.

    Changing a bank account, repayment plan, loan status, or due date may require reviewing or updating the Auto Pay authorization.

    Repayment Plans and Lower Monthly Payments

    Federal repayment plans and eligibility rules can change. Use the current repayment tools at StudentAid.gov rather than relying on an old article, calculator, or social-media post.

    Depending on the loan type and current federal rules, options may include traditional standard, graduated, or extended repayment and eligible income-based arrangements.

    Before changing plans, compare:

    • The required monthly payment
    • The repayment period
    • The projected total interest
    • Whether annual income recertification is required
    • Whether the plan qualifies for a forgiveness program
    • How unpaid interest may be treated

    As of July 27, 2026, Aidvantage states that a court order ended the SAVE repayment plan on March 10, 2026. Borrowers who previously relied on SAVE should review current official notices and available replacement options.

    Deferment and Forbearance

    Deferment or forbearance can temporarily reduce or suspend required payments when a borrower qualifies. Interest may continue accruing, and the relief period can increase the total cost of the loan.

    Do not simply stop paying while an application is pending. Check the account status, due date, and written decision. Ask whether a temporary administrative status applies while documents are reviewed.

    Keep copies of the application, uploaded documents, confirmation, and approval or denial notice.

    Public Service Loan Forgiveness and Other Forgiveness Programs

    Use the Public Service Loan Forgiveness Help Tool at StudentAid.gov to check employer eligibility and submit PSLF forms.

    Aidvantage may provide account records and general servicing assistance, but Federal Student Aid controls program rules and forgiveness determinations.

    Teacher Loan Forgiveness, Total and Permanent Disability discharge, borrower-defense relief, closed-school discharge, and other programs have separate eligibility and application processes.

    No legitimate company needs a borrower’s FSA ID or an advance enrollment fee to apply for a federal repayment or forgiveness program.

    Loan Transfers to or from Aidvantage

    A transfer changes the company servicing the loan but does not create a new federal loan. The interest rate and underlying loan terms do not change merely because the servicer changes.

    After receiving a transfer notice:

    1. Confirm the new servicer through the StudentAid.gov dashboard.
    2. Create an account only on the servicer’s official website.
    3. Review the balance, repayment plan, due date, and payment history.
    4. Update Auto Pay and bank instructions when required.
    5. Save records from the prior servicer.
    6. Report missing payment or plan information promptly.

    Aidvantage allows borrowers to request previous-servicer account history through the secure Email Us function.

    Credit Reporting and Disputes

    Aidvantage reports each serviced student loan separately to the consumer reporting agencies. A borrower with several loans may therefore see several Aidvantage entries.

    Aidvantage’s current guidance says loans that reach at least 90 days past due are reported as delinquent at the end of the month.

    To dispute information supplied by Aidvantage, mail a detailed written dispute to:

    Aidvantage – Federal Student Aid Loan Servicing
    Attn: Credit Bureau Management
    P.O. Box 300001
    Greenville, TX 75403-3001

    Include copies of the relevant credit-report pages, payment records, enrollment information, identity-theft documentation, or other evidence. Explain exactly which entry is incorrect and what correction is requested.

    Aidvantage states that it does not make goodwill adjustments when negative reporting is accurate.

    How to Escalate an Aidvantage Complaint

    1. Call 1-800-722-1300 or use secure chat or Email Us.
    2. State the issue, dates, loan, payment, application, and requested correction clearly.
    3. Request and retain a case number.
    4. Upload or mail supporting documents through an approved route.
    5. Ask for the determination in writing.
    6. Allow the stated review period and follow up through the existing case.
    7. Submit an unresolved complaint through the Federal Student Aid Feedback Center.
    8. If the complaint remains unresolved, request assistance from the FSA Ombudsman Group.
    9. Consider a complaint through the Consumer Financial Protection Bureau or an applicable state student-loan ombudsman.

    A complaint should explain what happened, what has already been done, the supporting records, and the specific outcome requested. Avoid emotional speculation and do not submit unnecessary private information.

    Aidvantage Scam and Security Warnings

    Use only Aidvantage.StudentAid.gov and StudentAid.gov for federal account access. Do not select a login link from an unexpected text, advertisement, or social-media message.

    Federal Student Aid and official servicers do not charge enrollment, subscription, or maintenance fees to consolidate federal loans or apply for federal repayment plans.

    Never give another company:

    • An FSA ID
    • An Aidvantage password
    • A one-time security code
    • A bank-account password
    • A debit-card PIN
    • A complete Social Security number through an unsolicited contact

    Aidvantage Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Aidvantage reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.

    Until moderated reviews are submitted, this page should not claim that borrowers commonly praise or complain about account access, customer-service responsiveness, payment processing, repayment plans, credit reporting, loan transfers, or complaint handling.

    Frequently Asked Questions

    What is Aidvantage’s customer-service number?

    Call 1-800-722-1300.

    Is Aidvantage open on Saturdays?

    No current Saturday or Sunday live-agent hours are published. The website and automated telephone system remain available 24/7.

    Does Aidvantage have an email address?

    Aidvantage does not publish a general public borrower email. Sign in and use the Help Center’s Email Us feature.

    Where do I mail an Aidvantage payment?

    Mail payments to Aidvantage – Federal Student Aid Loan Servicing, P.O. Box 4450, Portland, OR 97208-4450.

    Where do I mail general correspondence?

    Use P.O. Box 300001, Greenville, TX 75403-3001.

    Who owns Aidvantage?

    Aidvantage is operated by Maximus Education, LLC, part of Maximus, Inc.

    Is Aidvantage the federal government?

    No. It is a private federal loan-servicing contractor. Federal Student Aid is the federal loan provider for Department of Education-owned loans.

    Can Aidvantage forgive my student loan?

    Aidvantage can process servicing information and help with applications, but federal law and the Department of Education control forgiveness eligibility and approval.

    Does Aidvantage charge a payment fee?

    Aidvantage states that there is no fee to make a payment through its approved servicing channels.

    How do I dispute Aidvantage credit reporting?

    Send a written dispute and supporting documents to Credit Bureau Management at the Greenville correspondence address.

    How do I complain about Aidvantage?

    Begin with Aidvantage and obtain a case number. An unresolved federal-loan complaint can then be submitted through the Federal Student Aid Feedback Center.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Aidvantage, Maximus Education, Maximus, Federal Student Aid, the U.S. Department of Education, a school, credit bureau, lender, or debt-relief company.

    The purpose of the site is to help borrowers identify official support routes, document complaints, and report the outcomes of their customer-service experiences.

    Share Your Experience

    Use the review section to describe:

    • The general loan or servicing issue
    • The approximate payment, application, or transfer date
    • The telephone, chat, secure-email, mail, FSA, or CFPB route used
    • Whether a case number was created
    • The correction or resolution requested
    • The response received
    • Whether the problem was resolved

    Privacy warning: Do not publish Social Security numbers, FSA IDs, passwords, security codes, complete loan or account numbers, bank information, tax documents, income records, repayment applications, private correspondence, or unredacted statements and credit reports.

    Page Update Note

    This page was updated on July 27, 2026. The update verified Aidvantage’s current telephone number, weekday representative hours, 24/7 automated access, secure email and chat routes, payment and correspondence addresses, legal operator, loan-servicing role, payment methods, repayment guidance, credit-dispute process, transfer information, scam warnings, and complaint escalation. It removed the obsolete Wilkes-Barre address, outdated Saturday hours, irrelevant competitor references, and customer-review themes unsupported by visible CustomerServiceNumbers.com reviews.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Aidvantage, Maximus Education, Maximus, Federal Student Aid, the U.S. Department of Education, a school, lender, credit bureau, repayment-plan provider, or debt-relief company. CustomerServiceNumbers.com cannot access loan accounts, process payments, change repayment plans, approve deferment or forbearance, correct credit reporting, transfer loans, grant forgiveness, submit complaints, or act on behalf of Aidvantage or the federal government.

  • Afterpay Customer Service Phone Number, Support and Reviews

    If your Afterpay payment failed, your refund has not posted, a merchant canceled or returned an order, you were charged a late fee, your account is locked, or you need to dispute an order you never received, start with the correct Afterpay support route. Afterpay handles customer issues through its Help Center, mobile app chat, support phone number, account tools, dispute process, and billing-error process.

    Afterpay Customer Service Phone Number and Support

    Use the following Afterpay customer service options for payment problems, refunds, late fees, billing errors, order disputes, account access, fraud concerns, and complaints:

    Choose the Correct Afterpay Support Route

    Afterpay issues can involve Afterpay, the merchant, your bank, a payment card, a refund processor, or a delivery carrier. Choosing the correct route can help you avoid delays.

    Payment Problems and Failed Payments

    If an automatic payment failed, log in to the Afterpay app or website and review the payment schedule. You can usually make a manual payment by selecting the overdue or upcoming payment and choosing “Pay Now.” If your card was blocked, expired, restricted, or declined by your bank, Afterpay may not be able to override the bank decision.

    Changing a Payment Due Date

    Afterpay allows some Pay-in-4 customers to change the due date of a payment from the app or website. The option may not be available for first payments, last payments, overdue payments, payments due within 24 hours, new customers, customers already on hardship arrangements, or monthly payment loans.

    Refunds and Returns

    If you returned an item or a merchant canceled an order, the merchant usually has to process the refund before Afterpay can update your payment schedule. Afterpay says it sends an email when a refund is on the way. If you have not received that email, contact the merchant first to confirm the refund has been processed.

    Order Not Received

    If you never received your goods, Afterpay allows customers to raise a “Goods not received” dispute through the app or online account. Afterpay says this sends a query directly to the merchant, so include clear details and any correspondence with the store.

    Billing Errors and Unauthorized Charges

    If you believe a payment amount is wrong, a payment was not posted, you were charged more than once, a credit was not applied, or a transaction was unauthorized, contact Afterpay as soon as possible. Afterpay says it can assist with billing errors on orders up to 120 days old.

    Late Fees and Overdue Payments

    Afterpay Pay-in-4 orders may have late fees if an installment is not paid after the applicable grace period. If you are experiencing financial difficulty, contact Afterpay before payments become further overdue.

    Account Access and Verification

    If you cannot log in, verify your account, receive a sign-in code, update your phone number, or access your payment schedule, use the Afterpay app, account login page, or Help Center. Do not share sign-in codes with anyone who contacts you unexpectedly.

    Merchant Support

    Afterpay has separate support for retailers and merchants. The merchant support team cannot help with customer order or account issues. Customers should use the Afterpay app, customer Help Center, or customer support phone number.

    What to Have Ready Before Contacting Afterpay

    Before calling Afterpay customer service, chatting in the app, or submitting a request, gather the details that match your issue:

    • Email address and phone number tied to your Afterpay account
    • Afterpay order number
    • Merchant name and merchant order number
    • Purchase date, order amount, and payment schedule
    • Refund amount, return tracking number, and merchant refund confirmation if available
    • Payment method used, but do not share full card numbers publicly
    • Screenshot of the charge, payment schedule, refund status, or error message
    • Correspondence with the merchant about a return, cancellation, refund, or missing order
    • Carrier tracking information if the issue involves a package not received
    • Any prior Afterpay case numbers, chat screenshots, or support emails

    Common Afterpay Customer Service Issues

    Customers commonly contact Afterpay customer service for help with:

    • Failed automatic payments
    • Late fees and overdue payment schedules
    • Changing or rescheduling payment due dates
    • Refunds after returns or canceled orders
    • Orders not received or merchant disputes
    • Billing errors, duplicate charges, or unauthorized transactions
    • Account login, verification, phone number, or sign-in code issues
    • Spending limit changes, declined orders, or account restrictions
    • Afterpay Card, in-store payment, app, and checkout problems
    • Gift cards purchased through Afterpay
    • Hardship assistance and payment difficulty
    • Fraud, phishing, fake support numbers, and suspicious messages

    Afterpay Refunds, Returns, and Merchant Cancellations

    Afterpay does not usually control whether a merchant accepts a return or approves a cancellation. The merchant normally must process the refund first. Once the merchant processes the refund, Afterpay says the refund will reflect on the Afterpay order and the payment schedule will be adjusted.

    If you returned an item by mail, the merchant may need time to receive and process the return. During that time, your Afterpay payment schedule may continue. For Pay-in-4 orders, Afterpay may allow you to push back the next payment to allow time for the refund to process.

    Refund Tips

    • Contact the merchant first to confirm the refund or cancellation has been processed.
    • Save the return receipt, tracking number, and merchant refund email.
    • Check your Afterpay app for refund updates.
    • Remember that refunds may go back to the card used for each installment.
    • If you used multiple cards, refunded amounts may not arrive at the same time.
    • If your bank card was canceled, contact your bank about how the refund will be routed.

    Afterpay Billing Errors and Order Disputes

    Afterpay says billing errors may include the wrong date or amount, duplicate charges, payments not posted, credits not applied, goods or services not delivered as agreed, or transactions you did not authorize. If the error relates to an order, Afterpay says you should try to resolve the issue with the merchant first.

    If the merchant cannot help, use the Afterpay app or online account to raise a dispute. For “goods not received” disputes, include the merchant name, order number, tracking details, delivery status, and copies of messages with the merchant.

    Afterpay Late Fees, Spending Limits, and Payment Difficulty

    Afterpay Pay-in-4 late fees may apply when a scheduled installment is not paid after the applicable grace period. Afterpay says overdue payments can affect future spending limits, and accounts may be suspended until late payments are paid.

    If you are having trouble paying, log in to your Afterpay account as soon as possible. You may be able to change a payment due date for some Pay-in-4 orders, or contact Afterpay for hardship assistance. Do not wait until multiple payments are overdue if you need help.

    Afterpay Account Access, Security, and Verification

    Afterpay may require account verification, sign-in codes, phone verification, or payment-method verification. For security, Afterpay says representatives will never ask for your password, PIN, full card number, sign-in code, or a “test” transaction.

    If you receive a message asking for that information, do not respond through the message. Go directly to the Afterpay app or Afterpay.com and contact support through official channels.

    Afterpay Gift Card and App Purchase Issues

    If you bought a gift card through Afterpay and did not receive it, check your email, spam, and junk folders. Some gift card issues may involve the gift-card provider, merchant, or Afterpay app flow. Save the order number, gift card tracking information, purchase confirmation, and recipient email.

    For app checkout or Afterpay Card issues, capture screenshots of the error message, merchant name, transaction amount, and time of the attempted purchase before contacting support.

    Afterpay Scam and Fraud Warnings

    Be careful with calls, texts, emails, social media messages, or search ads claiming to be Afterpay support. Scammers may imitate Afterpay and ask for account logins, sign-in codes, payment card details, “test” purchases, or remote access.

    • Use Afterpay.com, the Afterpay app, or the official Afterpay support phone number.
    • Do not share your password, PIN, full card number, or sign-in code.
    • Do not complete a “test” transaction for someone claiming to be Afterpay support.
    • Be cautious of fake refund, locked account, or overdue-payment messages.
    • Do not trust random phone numbers posted in social media comments or ads.
    • If you suspect fraud, contact Afterpay through the app or official support number and contact your bank or card issuer if payment information was exposed.

    Afterpay Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Afterpay. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Customers comparing buy-now-pay-later services may want to consider payment flexibility, late-fee rules, refund timing, merchant dispute handling, account access, spending limits, customer support availability, fraud protections, and how clearly each provider explains payment schedules and fees.

    How to Escalate an Afterpay Complaint

    If your Afterpay issue is not resolved after your first support contact, take these steps:

    1. Save your Afterpay order number, merchant order number, payment schedule, and support case details.
    2. Keep screenshots of the charge, refund status, payment due dates, and app messages.
    3. For refunds, get written confirmation from the merchant that the refund was processed.
    4. For goods not received, raise the dispute through your Afterpay account and include merchant correspondence.
    5. For billing errors, include the charge amount, date, type of charge, and explanation of the error.
    6. For unauthorized transactions, contact Afterpay and your bank or card issuer immediately.
    7. Reply through the same Afterpay support thread when possible instead of opening duplicate requests.
    8. If the issue remains unresolved and involves a financial product or billing dispute, consider using the appropriate consumer-finance complaint process.

    Afterpay Competitors and Related Customer Service Pages

    If you are comparing buy-now-pay-later providers, payment apps, or online shopping finance options, you may also want to review these related CSN pages:

    Related Resources

    Afterpay Customer Service FAQs

    What is the Afterpay customer service phone number?

    The current Afterpay U.S. customer service phone number is 1-833-844-8095. Afterpay lists phone support as available daily from 8:00 AM-9:30 PM ET.

    Does Afterpay offer 24/7 chat?

    Afterpay says chat is available through the Afterpay mobile app 24/7. Log in to the app and use the support or chat option for account-specific help.

    What should I do if my Afterpay payment failed?

    Log in to the Afterpay app or website, review the payment schedule, and select “Pay Now” if available. Also check whether your card is active, unrestricted, and accepted by your bank.

    Can I change my Afterpay payment due date?

    Some Pay-in-4 customers can change one payment date per order through the app or website. The option may not be available for certain payments, overdue payments, new customers, hardship arrangements, or Pay Monthly loans.

    Why am I still being charged after returning an item?

    The merchant usually has to process the refund before Afterpay can update your payment schedule. Until the merchant refund is confirmed, your payment schedule may continue.

    How long do Afterpay refunds take?

    After the merchant processes the refund, it may take a few days to reach the Afterpay order. Once processed back to your card or bank, the timing can depend on your financial institution and may take up to 10 business days.

    How do I dispute an Afterpay order I did not receive?

    Log in to your Afterpay account, find the order, select the help or dispute option, and choose “Goods not received.” Include tracking information and messages from the merchant.

    Does Afterpay charge late fees?

    Afterpay Pay-in-4 late fees may apply if an installment is not paid after the applicable grace period. Afterpay says total late fees on an order are capped according to the payment terms shown for that order.

    What if I see an unauthorized Afterpay charge?

    Contact Afterpay immediately through the app or official phone number and contact your bank or card issuer. Keep screenshots, transaction dates, amounts, and any suspicious messages.

    Who owns Afterpay?

    Afterpay is part of Block, Inc., the parent company associated with Square and Cash App.

    Page Update Note

    Updated June 2026: This page was refreshed with current Afterpay customer service routing for phone support, app chat, payments, refunds, returns, billing errors, order disputes, late fees, account access, fraud warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Afterpay, Afterpay US Services, LLC, Afterpay US, Inc., Block, Inc., Cash App, Square, or any merchant. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Afterpay customer service about a payment issue, refund, late fee, billing error, missing order, merchant dispute, account login problem, unauthorized charge, fraud concern, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post full card numbers, passwords, sign-in codes, account screenshots with private details, or other sensitive financial information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Afterpay, Afterpay US Services, LLC, Afterpay US, Inc., Block, Inc., Cash App, Square, or any Afterpay merchant. Phone numbers, links, addresses, support options, payment terms, late-fee rules, refund processes, dispute procedures, and financial-product terms may change. This page is for general contact information only and is not financial, legal, credit, or payment advice. Always verify important account, payment, refund, dispute, fraud, and fee information directly with Afterpay, the merchant, your bank, or the appropriate official support provider.