loanDepot customer service can help with new mortgage applications, pending loans, existing loan servicing, mortgage payments, escrow, property taxes, homeowners insurance, payoff requests, payment assistance, account access, privacy questions, and borrower complaints. Use the verified contact information below before posting a public review.
How to Contact loanDepot Customer Service
loanDepot separates support by whether you are applying for a new loan, checking a pending application, or servicing an existing mortgage.
- New or Pending Loans: 1-888-983-3240
- New or Pending Loan Hours: Monday-Friday, 8 AM-10 PM ET; Saturday, 11 AM-6 PM ET
- Existing Loans / Loan Servicing: 1-866-258-6572
- Loan Servicing Hours: Weekdays, 7 AM-7 PM CT; Saturday, 8 AM-5 PM CT
- General Customer Care: 1-888-337-6888 ext. 6789
- Customer Care Email: customercare@loandepot.com
- Customer Care Hours: Weekdays, 10 AM-9 PM ET
- Contact Page: loanDepot Contact Us
- Loan Servicing: loanDepot Loan Servicing
- Account Login: loanDepot Login
- Payment Assistance: loanDepot Homeowner Support Resources
- State Licensing: loanDepot State Licensing
- Privacy and Security: loanDepot Privacy Policy
- Company / Licensing: loanDepot.com, LLC, NMLS #174457
- Corporate Headquarters: loanDepot, 6561 Irvine Center Drive, Irvine, CA 92618
- Official Website: loandepot.com
Important: This page is about loanDepot.com, LLC, NMLS #174457. Do not confuse loanDepot with similarly named lenders, mortgage brokers, loan servicers, personal loan companies, or debt-relief companies.
loanDepot Mailing Addresses for Payments and Servicing
Use the correct address for the type of request. Sending mortgage payments, insurance documents, tax documents, payoff requests, or written disputes to the wrong address may delay processing.
Mortgage Payment Address
loanDepot
P.O. Box 5710
Chicago, IL 60680-5681
General Loan Servicing Inquiries
loanDepot
P.O. Box 250009
Plano, TX 75025
Property Taxes – Escrow
loanDepot Tax Department
P.O. Box 9223
Coppell, TX 75019-9278
Phone: 833-372-0325
Property Taxes – Non-Escrow Proof of Payment
loanDepot
P.O. Box 9023
Coppell, TX 75019-9210
Phone: 833-372-0325
Homeowner’s Insurance Documents
ISAOA/ATIMA
PO Box 7114
Troy, MI 48007-7114
Phone: 877-477-2089
Insurance Claims / Loss Draft Department
Attention: Loss Draft Department
PO Box 5099
Troy, MI 48007-5009
Phone: 888-884-5322
Notice of Error, Qualified Written Requests, and Requests for Information
loanDepot
P.O. Box 251027
Plano, TX 75025
Payoff Requests
Email: payoffs@loandepot.com
Fax: 469-825-4845
Best Reasons to Contact loanDepot
Borrowers and applicants may contact loanDepot for help with:
- New mortgage applications
- Pending loan status
- Document uploads and application portal access
- Loan officer or lending officer questions
- Home purchase, refinance, FHA, VA, jumbo, ARM, fixed-rate, home equity, or HELOC questions
- Existing mortgage servicing
- Monthly mortgage payments and payment posting
- Escrow account questions
- Property tax payments
- Homeowners insurance and mortgagee clause updates
- Insurance claim or loss draft questions
- Payoff statements and refinance payoff requests
- Payment assistance, forbearance, loan modification, repayment plans, or hardship support
- Disaster relief support
- Notices of Error, Qualified Written Requests, or Requests for Information
- Privacy, security, fraud, or cyber-incident concerns
Information to Have Ready Before Calling loanDepot
Before contacting loanDepot, gather the information that matches your issue:
- Your loan number, application number, or servicing account number
- The email address and phone number on your application or account
- The property address connected to the loan
- Your loan officer or servicing representative’s name, if known
- Your most recent mortgage statement, if you are an existing borrower
- The payment date, amount, and confirmation number for payment issues
- Your escrow analysis, property tax bill, insurance declarations page, or loss draft documents if relevant
- Payoff request details if you are selling, refinancing, or paying off the loan
- Copies of letters, emails, portal messages, upload confirmations, or prior support responses
- A short explanation of the issue and the resolution you are requesting
Do not post your loan number, application number, Social Security number, full property address, credit score, tax documents, bank statements, mortgage statement, insurance documents, payoff quote, wire instructions, phone number, or email address in a public review.
New and Pending Loan Application Help
For new or pending loans, loanDepot lists 1-888-983-3240 as the phone number to reach a licensed lending officer. This route is best for purchase loans, refinancing, home equity questions, HELOC questions, loan officer contact, application status, document upload questions, and loan product questions.
For pending applications, use your application portal and keep records of:
- Documents uploaded
- Conditional approval requests
- Rate lock information
- Loan estimate and fee disclosures
- Appraisal status
- Closing disclosure timing
- Title, insurance, employment, income, credit, or asset conditions
- Messages from your loan officer, processor, underwriter, or closing team
A pre-approval, conditional approval, or rate quote is not the same as a final loan approval or closing. Ask loanDepot for written confirmation of important loan terms, deadlines, and document requirements.
Existing Loan Servicing Help
For existing loan servicing, loanDepot lists 1-866-258-6572. This support route is best for mortgage payments, online servicing accounts, payment posting, escrow, taxes, insurance, payoff requests, servicing transfers, and written-error disputes.
The loanDepot servicing login can be used to make payments, view loan activity, and go paperless. If you cannot access your account, use the official login or servicing support route rather than third-party support numbers found in search results or social media posts.
Mortgage Payment Questions
For payment issues, keep copies of bank confirmations, check images, online payment confirmations, mailed-payment tracking, and mortgage statements. If a payment is missing, late, reversed, duplicated, misapplied, or posted incorrectly, contact loanDepot servicing as soon as possible.
Payment issues may involve:
- Monthly mortgage payments
- Principal-only payments
- Escrow shortage payments
- Returned payments
- Duplicate payments
- Late fees
- Payment posting dates
- Autopay or recurring payment setup
Do not post payment screenshots, bank statements, check images, routing numbers, card details, or account numbers in a public review.
Escrow, Property Taxes, and Insurance Help
Mortgage escrow issues may involve property taxes, homeowners insurance, mortgage insurance, escrow shortages, escrow overages, monthly payment changes, tax-delinquency notices, or insurance cancellation notices.
For escrow concerns, gather:
- Your escrow analysis
- County tax bill or tax collector notice
- Insurance declarations page
- Insurance cancellation or renewal notice
- Proof that taxes or insurance were paid
- Any letter from loanDepot, your county, your insurer, or CoreLogic
Do not post escrow statements, tax bills, insurance declarations, property addresses, mortgagee clause paperwork, or private insurance-claim documents in public comments.
Insurance Claims and Loss Draft Help
If your property was damaged and insurance claim funds are involved, loanDepot may need to review claim documents before releasing funds. Use the official insurance claim or loss draft process and keep copies of:
- Insurance claim documents
- Contractor estimates
- Repair invoices
- Inspection reports
- Checks issued by the insurer
- Photos of damage only when using secure official support channels
- Messages from loanDepot, the insurer, or the loss draft department
Avoid posting photos of your home, address, claim number, insurance company paperwork, contractor documents, or payment details in a public review.
Payoff Requests and Refinance Payoff Questions
If you are selling, refinancing, or paying off your loan, request payoff information through official loanDepot channels. Payoff amounts can change based on interest, fees, escrow adjustments, payment posting, wire timing, and the good-through date.
Before sending payoff funds:
- Confirm payoff instructions through official loanDepot channels.
- Verify wiring or mailing instructions by calling a trusted number.
- Check the payoff quote’s good-through date.
- Keep copies of payoff statements and payment confirmations.
- Ask when the lien release or satisfaction will be issued.
Never send mortgage payoff funds based only on an email, text, or phone call that you did not independently verify.
Payment Assistance, Forbearance, and Hardship Help
loanDepot’s homeowner support resources describe options that may be available for borrowers having trouble making mortgage payments, including repayment plans, forbearance plans, loan modifications, partial claims for certain HUD-insured loans, short sales, and deed-in-lieu or mortgage release options.
If you are behind or expect to fall behind:
- Contact loanDepot as early as possible.
- Ask what assistance options may apply to your loan owner, investor, loan type, and hardship.
- Complete all required borrower-response or loss-mitigation documents.
- Keep upload confirmations and copies of everything submitted.
- Ask whether foreclosure, late fees, credit reporting, or repayment deadlines may be affected.
- Consider contacting a HUD-approved housing counselor for additional help.
Do not post hardship applications, income documents, medical hardship details, unemployment records, bankruptcy documents, or foreclosure documents in a public review.
Notice of Error, Qualified Written Request, and Request for Information
If a servicing issue is not resolved through phone, email, or portal support, you may need to send a written Notice of Error, Qualified Written Request, or Request for Information.
Send written servicing disputes to:
loanDepot
P.O. Box 251027
Plano, TX 75025
Written requests should clearly explain the issue, include the loan number and property address, and attach copies of supporting documents. Do not send original documents unless loanDepot specifically requires them.
Issues that may require written escalation include:
- Payment misapplication
- Incorrect escrow analysis
- Tax or insurance payment errors
- Payoff disputes
- Incorrect credit reporting
- Servicing transfer confusion
- Missing documents
- Incorrect fees, charges, or late-payment records
2024 loanDepot Cyber Incident and Account Security
loanDepot disclosed a cyber incident in 2024 involving sensitive personal information. Mortgage companies often hold highly sensitive data, including identifying information, property information, income information, and financial records.
For account security:
- Use only the official loanDepot website and official account portals.
- Be cautious with emails or texts claiming to offer data breach help, mortgage relief, refunds, or payoff changes.
- Do not provide your full Social Security number in email or public comments.
- Use strong passwords and avoid reusing financial-account passwords.
- Monitor your mortgage statements, bank accounts, and credit reports.
- Use official credit-monitoring or identity-protection instructions if loanDepot sent you a legitimate notice.
Do not post breach notices, claim IDs, Social Security numbers, identity-theft reports, credit-monitoring codes, or account-recovery screenshots in a public review.
Mortgage Scam and Wire Fraud Warning
Mortgage borrowers are common targets for wire fraud, fake payoff emails, foreclosure rescue scams, phishing texts, fake customer service numbers, and fraudulent document requests.
Watch for red flags such as:
- A caller demanding urgent mortgage payment outside official loanDepot channels
- An email changing payoff or wire instructions at the last minute
- A website that looks similar to loanDepot but has a different domain
- A text asking for your account password, one-time code, or Social Security number
- A company asking for upfront fees to stop foreclosure or get a loan modification
- A message claiming you must move your mortgage payment to a new bank account without verification
Always verify payment, wire, payoff, and document-upload instructions using an official loanDepot phone number or account portal.
Licensing and Regulatory Questions
loanDepot.com, LLC lists NMLS #174457 and publishes state licensing information. Mortgage licensing, servicing rules, complaint procedures, and regulator contacts vary by state.
For licensing or regulatory concerns:
- Review loanDepot’s state licensing page.
- Use NMLS Consumer Access to look up loanDepot and individual loan originators.
- Check your state mortgage regulator’s complaint process.
- For servicing complaints, consider the CFPB complaint process when appropriate.
- Keep copies of loan documents, written notices, complaint letters, and support responses.
loanDepot Customer Service Reviews and Complaints
The live CustomerServiceNumbers.com loanDepot page currently has no submitted customer reviews. Because there are 0 CSN reviews at this time, this page should not claim that customers commonly praise or complain about specific loanDepot issues based on CSN feedback.
Borrowers and applicants who have contacted loanDepot can help others by sharing reviews about:
- How easy it was to reach a lending officer or customer service
- Whether application status and document requests were clear
- How loan processing, underwriting, appraisal, or closing delays were handled
- Whether payment, escrow, tax, insurance, or payoff issues were resolved
- How hardship, forbearance, loan modification, or disaster relief requests were handled
- Whether written complaints, Notices of Error, or Requests for Information received follow-up
- How privacy, cyber-incident, account-security, or suspicious-contact concerns were handled
Privacy Warning Before Leaving a loanDepot Review
Please keep public reviews focused on customer service. Do not post:
- Loan numbers, application numbers, account numbers, or servicing IDs
- Social Security numbers, birth dates, driver’s license images, or government ID information
- Credit reports, credit scores, income, debts, assets, or employment records
- Tax returns, W-2s, 1099s, pay stubs, or bank statements
- Mortgage statements, payoff quotes, wire instructions, escrow statements, or tax bills
- Insurance documents, loss draft paperwork, claim numbers, or property-damage photos with identifying details
- Full property addresses, phone numbers, email addresses, or family member details
- Cyber-incident notices, credit-monitoring codes, or identity-theft documentation
- Threatening, abusive, or harassing comments about employees, loan officers, processors, or servicing agents
CustomerServiceNumbers.com moderates comments for profanity, spam, and private personal information.
How to Escalate a loanDepot Complaint
If your loanDepot issue is not resolved after your first contact attempt:
- Use the correct route: new or pending loans at 1-888-983-3240, or existing loan servicing at 1-866-258-6572.
- Log in to your loanDepot account to check application status, upload documents, view loan activity, or make payments.
- Email customercare@loandepot.com for general customer care and keep a copy of your message.
- Ask for written confirmation of payment posting, application status, escrow corrections, payoff instructions, refund decisions, or servicing adjustments.
- For escrow, tax, insurance, or loss draft issues, use the specialized department contact listed by loanDepot.
- For unresolved servicing errors, send a Notice of Error, Qualified Written Request, or Request for Information to loanDepot, P.O. Box 251027, Plano, TX 75025.
- For licensing or regulatory concerns, review loanDepot’s licensing page and use NMLS Consumer Access or the appropriate state regulator.
- If you suspect fraud, wire fraud, identity theft, or unauthorized bank activity, contact your bank, credit bureaus, loanDepot, and appropriate authorities immediately.
loanDepot Customer Service FAQs
What is the loanDepot phone number for new or pending loans?
loanDepot lists 1-888-983-3240 for new or pending loans.
What is the loanDepot phone number for existing loan servicing?
loanDepot lists 1-866-258-6572 for existing loan servicing questions.
What is loanDepot customer care email?
loanDepot lists customercare@loandepot.com for general customer care.
Where do I mail loanDepot mortgage payments?
loanDepot lists the mortgage payment address as P.O. Box 5710, Chicago, IL 60680-5681.
Where do I send a loanDepot Notice of Error or Qualified Written Request?
loanDepot lists P.O. Box 251027, Plano, TX 75025 for Notices of Error, Qualified Written Requests, and Requests for Information.
Where is loanDepot headquartered?
loanDepot lists its headquarters at 6561 Irvine Center Drive, Irvine, CA 92618.
What is loanDepot’s NMLS number?
loanDepot.com, LLC lists NMLS #174457.
How do I get a loanDepot payoff statement?
Use official loanDepot servicing channels. loanDepot lists payoffs@loandepot.com and payoff support information on its servicing page.
What should I do if I am having trouble making my loanDepot mortgage payment?
Contact loanDepot as early as possible and review the homeowner support resources. Depending on the loan and circumstances, options may include repayment plans, forbearance, loan modification, partial claim, short sale, or deed-in-lieu.
Should I post mortgage documents in a public review?
No. Do not post loan numbers, mortgage statements, Social Security numbers, income documents, bank statements, payoff quotes, escrow statements, tax bills, insurance records, or wire instructions in a public review.
Is CustomerServiceNumbers.com affiliated with loanDepot?
No. CustomerServiceNumbers.com is an independent customer service and review website and is not affiliated with loanDepot, loanDepot.com, LLC, or loanDepot, Inc.
Related Customer Service Resources
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Share Your Experience with loanDepot
Have you contacted loanDepot customer service about a mortgage application, pending loan, document upload, refinance, payment, escrow, property tax, insurance, payoff request, loan servicing issue, payment assistance, cyber-incident concern, privacy issue, or complaint? Share your experience below to help other borrowers understand what to expect.
Please keep your review focused on customer service and do not post loan numbers, Social Security numbers, bank details, credit reports, tax documents, mortgage statements, home addresses, payoff quotes, wire instructions, insurance documents, payment screenshots, phone numbers, email addresses, or private financial information.
Page Update Note
This loanDepot customer service page was updated on July 3, 2026, to verify current phone numbers, support routes, loan servicing details, mailing addresses, NMLS information, headquarters address, review status, mortgage privacy warnings, cyber-incident context, and complaint guidance.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with loanDepot, loanDepot.com, LLC, loanDepot, Inc., or any related company. This page is for informational and review purposes only. Contact details, payment addresses, servicing procedures, rates, fees, loan products, underwriting rules, document requirements, payoff procedures, escrow practices, licensing details, data security information, and company policies can change. Always confirm current information through loanDepot’s official website, your online account, your loan officer, your mortgage statement, NMLS Consumer Access, the appropriate regulator, or official customer-service channels before applying, sending documents, making payments, wiring funds, or disputing charges.