Cash America customer service can help with pawn transactions, pledged items, store complaints, merchandise purchases, layaway and other store-related issues. Cash America is now part of FirstCash Holdings, Inc., and many companywide customer-service questions are handled through FirstCash.
How to Contact Cash America Customer Service
- Customer Service: 1-800-572-3577
- Customer Service email: customerservice@firstcash.com
- FirstCash corporate office: 1-800-223-8738
- FirstCash main office: 817-335-1100
- Customer Service and corporate address: FirstCash, 1600 West 7th Street, Fort Worth, TX 76102
- Find a store: Cash America Store Locator
- Browse store inventory: Cash America Inventory
- Pawn information: FirstCash Pawn FAQ
- Official parent-company website: FirstCash.com
FirstCash does not currently publish general customer-service hours for the 1-800-572-3577 line. Cash America store hours vary by location, so use the store locator for local contact information.
Best Cash America Support Route by Issue
- Existing pawn loan: Contact the Cash America store that holds the pledged item.
- Loan due date or extension: Contact the store before the due date and ask what options are available under your transaction and state law.
- Redeeming a pawned item: Contact the store holding the merchandise.
- Store complaint: Start with the store manager, then escalate to FirstCash Customer Service.
- Merchandise purchase: Contact the store where the item was purchased and keep the receipt.
- Layaway: Contact the store holding the merchandise.
- Item valuation: Bring the item to a store; FirstCash does not provide pawn valuations by phone.
- Companywide complaint: Call 1-800-572-3577 or email customerservice@firstcash.com.
What to Have Before Contacting Cash America
- Cash America store location
- Pawn ticket or transaction information
- Due date
- Receipt for a retail purchase
- Layaway paperwork
- Description of the pledged or purchased item
- Dates and names from earlier conversations
- The specific resolution you are requesting
Do not post pawn-ticket numbers, identification information, home addresses or payment details in a public review.
How a Cash America Pawn Loan Works
Cash America stores operate as part of FirstCash’s pawn business.
A pawn transaction involves giving the store possession of a personal item in exchange for money. The item serves as security for the transaction.
FirstCash says pawn transactions are generally for approximately 30 days, although the exact term varies by state and agreement.
At the due date, the customer may generally:
- Pay the amount required and redeem the pledged item.
- Request an extension where available and pay the applicable interest or fees.
- Choose not to repay or extend the transaction and forfeit the pledged item.
Read the pawn ticket carefully because interest, fees, renewal rights, grace periods and other requirements vary by jurisdiction.
Does Cash America Check Credit for a Pawn Loan?
FirstCash states that its pawn loans are based on the value of the item being pledged rather than the customer’s credit.
The company describes its pawn loans as non-recourse loans secured by personal property.
That means the pledged item is central to the transaction. If the customer does not repay or extend the pawn as allowed, the item can become the property of the pawn shop.
This is different from a traditional unsecured personal loan.
What Do You Need to Pawn an Item?
FirstCash currently says customers generally need:
- A valid ID, such as a driver’s license or passport
- The item they want to pawn
Identification requirements can vary by jurisdiction.
Cash America stores evaluate items in person. FirstCash says pawn values are based on factors including:
- Condition
- Functionality
- Current market value
- The store’s ability to resell the item
Accessories such as remotes, chargers, controllers, manuals and original packaging can sometimes help with the evaluation.
FirstCash says it does not provide pawn quotes over the telephone.
Items Cash America May Accept
Pawn-store inventory varies, but FirstCash says its stores commonly handle merchandise such as:
- Jewelry
- Gold and precious metals
- Electronics
- Televisions
- Tools
- Cameras
- Musical instruments
- Games and gaming systems
- Sporting goods
- Appliances
Whether a particular store will buy or accept an item depends on local demand, condition and applicable law.
FirstCash states that it will not accept items with a missing serial number.
Cash America Pawn Loan Extensions
If you cannot redeem an item by its due date, contact the store before the deadline.
FirstCash says a customer may be eligible to extend a pawn transaction by paying the applicable interest or fees.
Extensions are not identical in every state.
Ask the store:
- Whether an extension is permitted
- The exact amount required
- The new due date
- Whether a grace period applies
- When the pledged item could become available for sale
Keep your receipt showing any extension or payment.
Cash America Layaway
FirstCash currently offers layaway on most eligible store merchandise.
Its public policy advertises layaway with a 10% down payment.
Cancellation fees, service fees and restrictions can vary by state, and applicable fees may be nonrefundable.
Before starting a layaway purchase, ask the store for:
- Total purchase price
- Down payment
- Payment schedule
- Final pickup deadline
- Cancellation terms
- Nonrefundable fees
Keep the layaway paperwork until the merchandise is picked up or the account is closed.
Buying Used Merchandise From Cash America
Cash America stores sell changing inventories of pre-owned merchandise.
Because merchandise is location-specific, inspect the item before buying whenever possible.
For electronics, tools or other equipment:
- Ask to see the item operate.
- Check that expected accessories are included.
- Ask about any store warranty.
- Ask about return or exchange restrictions.
- Keep the receipt.
FirstCash does not publish one universal retail-return policy covering every Cash America store and merchandise category on its main consumer website, so confirm the terms before completing the purchase.
Cash America Ownership and FirstCash
Cash America International combined with First Cash in 2016.
The current parent company is FirstCash Holdings, Inc., while Cash America continues to be used as a pawn-store brand.
The current headquarters is:
FirstCash Holdings, Inc.
1600 West 7th Street
Fort Worth, TX 76102
The number 1-800-223-8738, previously shown on this page as Cash America Customer Service, is currently listed by FirstCash as a corporate-office number.
For customer complaints, use 1-800-572-3577 or customerservice@firstcash.com instead.
How to Escalate a Cash America Complaint
- Contact the Cash America store involved.
- Ask for the store manager if the first employee cannot resolve the issue.
- Keep your pawn ticket, receipt, layaway agreement or other transaction records.
- Call FirstCash Customer Service at 1-800-572-3577.
- Email customerservice@firstcash.com when written documentation is useful.
- Explain the store location, transaction date, problem and requested resolution.
- Keep any case number or written response.
For an unresolved complaint involving a financial product or service, FirstCash also directs consumers to the Consumer Financial Protection Bureau complaint process when appropriate.
Cash America Reviews and Complaints
CustomerServiceNumbers.com currently displays a Cash America rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving Cash America pawn loans, store employees, merchandise, layaway, loan extensions or customer service.
What to Include in a Cash America Review
Helpful reviews can describe:
- General store location
- Pawn-loan experience
- Item valuation
- Loan redemption or extension
- Retail merchandise purchase
- Layaway experience
- Store-manager response
- FirstCash Customer Service response
- Whether the issue was resolved
Privacy Warning for Cash America Reviews
Do not publish your pawn-ticket number, driver’s-license information, passport information, home address, telephone number, email address, payment information or other sensitive personal information in a public review.
Provide transaction-specific information privately to Cash America or FirstCash.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes and public customer feedback so readers can identify the appropriate store or company department for a customer-service problem.
Share Your Cash America Customer Service Experience
Have you contacted Cash America about a pawn loan, pledged item, store purchase, layaway account, item valuation or store complaint? Leave a rating and review below. Explain the type of transaction, which support route you used and whether the problem was resolved.
Comments are moderated. Do not include pawn-ticket numbers, identification numbers, addresses, payment information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Cash America, FirstCash Holdings, Inc., FirstCash or the Consumer Financial Protection Bureau. Cash America and FirstCash do not provide customer support through this website.
Pawn-loan terms, interest, fees, extensions, grace periods, layaway rules, store policies and customer-service information vary by state and can change. Review the written pawn ticket or purchase agreement and contact the local Cash America store or FirstCash directly for decisions concerning a specific transaction. This page provides customer-service information and is not financial or legal advice.