If you need assistance with Cat equipment, parts, repairs, warranty coverage, financing, an online account, a dealer complaint or a safety concern, begin with the support route connected to the issue. Caterpillar provides corporate contact numbers and an online inquiry form, but most equipment sales and service questions are handled by locally operated Cat dealers.
- Caterpillar Toll-Free Contact Center: 1-888-614-4328
- Caterpillar Contact Center: 1-309-675-2337
- Online Contact Form: Submit a Caterpillar Inquiry
- Local Cat Dealer Support: Find a Cat Dealer
- Customer Service Hours: Caterpillar does not publish universal Contact Center hours on its current contact page.
- Corporate Headquarters: Caterpillar Inc., 5205 N. O’Connor Boulevard, Suite 100, Irving, TX 75039
- Corporate Office Phone Number: 1-972-891-7700
- Official Website: www.caterpillar.com
Caterpillar Customer Service Phone Numbers
Caterpillar’s current corporate contact page lists 1-888-614-4328 as its toll-free Contact Center number and 1-309-675-2337 as an additional Contact Center number.
Customers can also use the official Caterpillar contact form. Select the topic that most closely matches the question and include enough information for the inquiry to be routed properly.
Caterpillar does not currently publish universal Contact Center hours. Availability and response times may depend on the topic, location and department.
Before contacting Caterpillar or a dealer, gather:
- Equipment model and product identification or serial number
- Hour-meter reading, when relevant
- Dealer name and location
- Purchase, rental, service or parts-order date
- Invoice, work-order, contract or case number
- A description of the problem and when it began
- Diagnostic codes, photographs or videos that document the concern
- Previous repair attempts and the response received
- The specific resolution being requested
Should You Contact Caterpillar or a Cat Dealer?
Caterpillar explains that Cat dealers are locally operated businesses rather than businesses owned directly by Caterpillar. Dealers work with Caterpillar but handle many customer-facing equipment transactions independently.
A local Cat dealer is normally the correct starting point for:
- New or used equipment prices and availability
- Equipment demonstrations
- Repair and maintenance appointments
- Field service
- Parts availability and dealer-fulfilled orders
- Warranty registration and coverage questions
- Equipment Protection Plans
- Customer Value Agreements and service contracts
- Service manuals and parts-reference information
- Rental equipment
- Operator or technician training offered by the dealer
Use Caterpillar’s dealer locator to search for sales, parts, service or rental locations. Dealer capabilities can vary by location and equipment type.
The Caterpillar Contact Center or online form may be appropriate for a company-level question, difficulty identifying the correct dealer, an unresolved dealer concern, brand or corporate inquiry, website problem or another matter that does not fit a local dealer’s services.
How to File a Caterpillar or Cat Dealer Complaint
A complaint involving a purchase, repair, parts order, warranty decision or employee interaction should normally begin with the dealer that handled the transaction.
Ask for the service manager, parts manager, sales manager or general manager, depending on the problem. Explain what happened, identify the relevant invoice or work order and state the resolution you are requesting.
If the matter remains unresolved:
- Request the dealer’s final written position or explanation.
- Record the names and titles of the people contacted.
- Save estimates, invoices, work orders, diagnostic reports and correspondence.
- Document promised completion dates and any additional downtime.
- Contact Caterpillar at 1-888-614-4328 or submit the official inquiry form.
- Identify the dealer and summarize the previous resolution attempts.
- Save the Caterpillar case number or confirmation message.
- Follow up through the same case rather than opening multiple unrelated requests.
Because Cat dealers are locally operated, contacting Caterpillar does not guarantee that Caterpillar will reverse a dealer’s price, refund, repair or warranty decision. Complete documentation can help the appropriate representative understand the dispute.
Caterpillar Repair and Maintenance Support
Caterpillar directs planned and unplanned equipment repair and maintenance requests to the customer’s local Cat dealer. Contact the dealer that sold or currently services the machine whenever possible.
When reporting a repair problem, provide:
- The equipment model and serial number
- Current operating hours
- Warning lights, fault codes or unusual operating conditions
- The date the problem began
- Whether the equipment can be moved safely
- Previous work performed for the same problem
- Current location and access restrictions
- The effect of the downtime on the operation
For a repeat repair, identify each previous repair date and work-order number. Ask the dealer whether the new visit is being treated as a continuation of the earlier repair, a warranty claim or a separate chargeable service.
If the promised completion date changes, request an updated estimate that identifies outstanding parts, additional diagnostics, expected labor and the revised completion date.
Caterpillar Warranty Claims and Coverage
New Cat equipment, engines, power systems, parts and certain rebuilt or used products may include Caterpillar Limited Warranty coverage. Specific terms depend on the product, application, location, operating hours and applicable warranty document.
Caterpillar states that coverage for new equipment, power systems and engines may be measured by 12 or 24 months or a specified number of operating hours. Limitations apply, and the authorized dealer determines the coverage applicable to a particular product and claim.
Review Caterpillar’s current warranty coverage and registration information, then contact the authorized Cat dealer for the complete terms.
For a warranty concern:
- Confirm that the product was properly registered.
- Request a copy of the applicable warranty terms.
- Ask whether the reported component and labor are covered.
- Request a written explanation for any denied portion of the claim.
- Determine whether transportation, diagnostic time or related damage is excluded.
- Ask whether an Equipment Protection Plan or other extended coverage applies.
- Escalate an unresolved documentation or handling concern through Caterpillar’s contact form.
A Caterpillar or dealer review does not guarantee warranty approval. The applicable written warranty, equipment condition, maintenance history and cause of failure may affect the decision.
Caterpillar Parts Customer Service
Genuine Cat parts can be purchased through a local Cat dealer or through Caterpillar’s online parts system. The full online catalog is available through Parts.Cat.Com and is connected to participating dealers.
For a parts complaint, gather the:
- Online order or dealer invoice number
- Part number and quantity
- Equipment model and serial number
- Selling or fulfilling dealer
- Order and promised-delivery dates
- Tracking information
- Photographs of damaged, incorrect or incomplete shipments
Contact the dealer shown on the order when a dealer fulfilled the transaction. Ask whether the part is backordered, superseded by another number, located at another dealer or subject to special-order return restrictions.
Do not install a part that appears damaged, incorrect or incompatible with the equipment. Confirm fitment with the dealer before installation when there is uncertainty.
Cat Financial Customer Service
Cat Financial financing and account questions use a separate support route from general Caterpillar equipment service.
- Customer Service Phone Number: 1-800-651-0567
- Email: nabc.customerservice@cat.com
- Published Hours: Monday-Friday, 7 AM-6 PM CST
- Account Information: MyCatFinancial Help
MyCatFinancial can be used to manage eligible financing accounts, make payments, review contracts and invoices and access other account functions.
Contact Cat Financial about:
- Payment posting or allocation
- Payoff information
- Contract or invoice questions
- MyCatFinancial login or authentication problems
- Adding an eligible contract to an account
- Financing applications
- Account correspondence
Have the account or contract information available, but do not send passwords or complete financial details through an unverified email address. If a payment is due while an online-access problem is being investigated, ask Cat Financial how to avoid a late payment.
Caterpillar Online Account Help
A Cat online account may be used with Cat websites, equipment-management services and parts tools. MyCatFinancial is a separate portal specifically for eligible Cat Financial contracts.
For a Cat account problem, verify that the correct email address and account are being used. Save screenshots of error messages and note the affected website or application.
For MyCatFinancial access problems, use the recovery tools or contact Cat Financial. Caterpillar states that multifactor authentication is used to help protect MyCatFinancial accounts.
Do not create several accounts to work around a login problem unless Caterpillar, Cat Financial or the dealer instructs you to do so. Duplicate accounts can make equipment, contracts or order records harder to locate.
Caterpillar Equipment Safety Concerns
Caterpillar provides equipment and jobsite safety resources, inspection information and a Safety Service Letter search. Equipment owners can review the official Caterpillar safety resources and check for open safety service letters associated with Cat equipment.
For a possible safety issue:
- Stop operating the equipment if continued use may be unsafe.
- Secure the machine according to the operator and maintenance manual.
- Keep other people away from the affected equipment.
- Record warning indicators, fault codes and operating conditions.
- Contact an authorized Cat dealer promptly.
- Ask the dealer to check for applicable safety service letters or required updates.
- Retain inspection, repair and service-letter documentation.
Caterpillar Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 0 out of 5 rating based on zero Caterpillar reviews. The page states, “There are no reviews yet. Be the first one to write one.”
Because no customer reviews are currently displayed, there is not enough CSN review evidence to identify positive or negative Caterpillar service trends. There are also no visible Caterpillar, dealer or CustomerServiceNumbers.com responses to evaluate.
Customers can use the review form below to describe a firsthand experience involving:
- Equipment sales or delivery
- Dealer service
- Repair quality or delays
- Parts orders
- Warranty handling
- Cat Financial support
- Online accounts
- Complaint escalation
A useful review should identify the approximate date, equipment category, dealer location, support route used, response received and whether the concern was resolved. Do not publish complete serial numbers, contract information, account credentials or other private business information.
Caterpillar Corporate Office
- Company: Caterpillar Inc.
- Global Headquarters Address: 5205 N. O’Connor Boulevard, Suite 100, Irving, TX 75039
- Corporate Office Phone Number: 1-972-891-7700
The Irving address replaces Caterpillar’s former Deerfield, Illinois headquarters address. The corporate-office number is not the primary route for equipment repair, parts, warranty or financing assistance.
For a mailed complaint, send copies rather than original invoices, contracts or service records. Include the Cat dealer, equipment category, relevant dates, Caterpillar case number, previous resolution attempts and requested outcome.
Related Heavy-Equipment Customer Service Guides
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Frequently Asked Questions
What is the Caterpillar customer service phone number?
Caterpillar’s toll-free Contact Center number is 1-888-614-4328. Caterpillar also lists 1-309-675-2337.
What are Caterpillar customer service hours?
Caterpillar does not publish universal Contact Center hours on its current corporate contact page. Cat Financial separately lists service Monday through Friday from 7 AM to 6 PM CST.
How do I contact Caterpillar online?
Use Caterpillar’s official online inquiry form and select the topic that most closely matches the question.
How do I find my local Cat dealer?
Use Caterpillar’s dealer locator and search by location, equipment category and required service, such as sales, parts, repairs or rentals.
Does Caterpillar own Cat dealers?
No. Caterpillar states that Cat dealers are locally operated businesses. They work with Caterpillar but handle many sales, parts and service transactions locally.
Who handles Cat equipment repairs?
The local Cat dealer normally handles planned maintenance, emergency repairs, field service and repeat-repair complaints.
How do I file a Cat warranty claim?
Contact an authorized Cat dealer with the equipment serial number, operating hours, maintenance records and description of the failure. Ask the dealer to confirm the applicable warranty and provide a written explanation if coverage is denied.
How do I order Caterpillar parts?
Cat parts can be purchased through participating Cat dealers or through Parts.Cat.Com. Order questions should normally be directed to the dealer that fulfilled the transaction.
What is the Cat Financial customer service number?
The Cat Financial customer service number is 1-800-651-0567.
How do I escalate a complaint about a Cat dealer?
Begin with the appropriate dealer manager and then the dealer’s general manager. If the issue remains unresolved, contact Caterpillar and provide the dealer’s information, documents and previous resolution attempts.
Where is Caterpillar headquartered?
Caterpillar Inc. is headquartered at 5205 N. O’Connor Boulevard, Suite 100, Irving, TX 75039.
Is CustomerServiceNumbers.com affiliated with Caterpillar?
No. CustomerServiceNumbers.com is an independent customer service information and review website and is not affiliated with Caterpillar Inc. or any Cat dealer.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides contact information, complaint guidance and a rating and comment section where customers can submit reviews based on their own experiences.
Note: This website listing is not associated with Caterpillar Inc., Cat Financial or any Cat dealer. Caterpillar does not provide customer support through this website. Contact Caterpillar, Cat Financial or the appropriate authorized dealer directly for assistance.