Bobcat customer service can help with unresolved equipment concerns, dealer complaints, product questions, parts, warranties, recalls, serial numbers and other support issues. Most repairs, maintenance appointments, warranty inspections and parts orders should begin with an authorized Bobcat dealer.
Bobcat Customer Service can be reached at 1-800-743-4340. Bobcat recommends contacting an authorized dealer first for most equipment service, repair, parts and warranty concerns. Corporate customer service is appropriate when a dealer cannot resolve a technical product concern or another customer-service problem.
How to Contact Bobcat Customer Service
- Bobcat Customer Service Phone Number: 1-800-743-4340
- Customer Service Form: Submit a Bobcat customer-service request
- General Contact Options: Open Bobcat Contact Us
- Dealer Locator: Find an authorized Bobcat dealer
- Parts and Service: Open Bobcat Parts & Service
- Official Website: Bobcat.com
- Customer-Service Hours: Bobcat does not currently publish universal telephone-support hours on its official customer-service page.
Which Bobcat Support Route Should You Use?
| Problem | Recommended first step |
|---|---|
| Repair or maintenance appointment | Contact the servicing Bobcat dealer or locate an authorized dealer. |
| Replacement part or part number | Use the official Parts Catalog or contact a Bobcat dealer with the machine serial number. |
| Warranty claim | Ask an authorized dealer to inspect the equipment and determine whether the repair qualifies. |
| Dealer complaint | Start with the dealership’s service manager or general manager, then escalate to Bobcat Customer Service. |
| Unresolved technical concern | Call 1-800-743-4340 or submit the customer-service form after working with the dealer. |
| Fault or diagnostic code | Use Bobcat’s official fault-code tool with the machine serial number and displayed code. |
| Recall question | Review Bobcat’s recall page and confirm the machine’s status with an authorized dealer. |
| Owner’s or service manual | Use Bobcat’s manual and Owner Portal resources with the model and serial number. |
Contacting a Local Bobcat Dealer
Bobcat equipment is supported primarily through its network of independently operated authorized dealers. Dealers handle new and used equipment sales, rentals, repair appointments, scheduled maintenance, parts, warranty inspections, attachments and equipment-specific technical support.
Use Bobcat’s official dealer locator to find the nearest authorized location. Dealer services and hours can vary, so confirm that the location supports your particular product before transporting equipment.
Have This Information Ready for the Dealer
- Equipment model
- Product identification number or serial number
- Approximate year of manufacture
- Current operating hours shown on the machine
- Complete fault or diagnostic code
- Description of the symptoms
- Date the problem began
- Previous repairs or maintenance
- Purchase and warranty information
- Photos or videos when helpful
How to File a Bobcat Dealer Complaint
Bobcat dealers are independently operated businesses, but Bobcat Customer Service can review unresolved product or customer-service concerns. Start with the dealership whenever possible.
- Ask the dealership’s service advisor to explain the diagnosis, estimated cost and expected completion date.
- If the issue remains unresolved, request the service manager or dealership general manager.
- Save estimates, invoices, work orders, emails, inspection reports and warranty decisions.
- Record the dealership name, location, dates and people contacted.
- Call Bobcat Customer Service at 1-800-743-4340 or submit the official customer-service form.
- Provide the machine serial number and explain what steps the dealer has already taken.
- State the resolution requested, such as another inspection, warranty review, repair-status update or clarification of charges.
Bobcat’s online customer-service form specifically asks whether the owner has discussed the problem with a dealer and requests the dealer name, machine serial number, model, year and issue summary.
Bobcat Equipment Repairs and Service Appointments
For a breakdown, leak, warning light, starting problem, hydraulic concern, overheating issue, unusual noise or recurring fault code, contact an authorized dealer. The dealer can determine whether field service, transportation or an in-shop inspection is required.
Before authorizing work, ask for:
- The diagnostic charge
- Estimated labor and parts costs
- Transportation, pickup or field-service charges
- Expected completion date
- Whether the repair may qualify for warranty coverage
- Whether additional authorization is required if the estimate changes
Bobcat Parts and Part Numbers
Use the official Bobcat Parts Catalog to search for parts lists and equipment diagrams. Bobcat says the serial number is the most accurate way to identify parts because components can differ between machines with the same general model designation.
The parts catalog can help identify filters, fluids, tracks, tires, undercarriage components, hydraulic parts, attachments, maintenance items and other replacement components.
Before Ordering a Bobcat Part
- Confirm the complete machine serial number.
- Verify the exact part number and quantity.
- Check whether the part has been superseded.
- Confirm whether seals, hardware or related components are included.
- Ask whether the part is returnable if the package is opened.
- Confirm shipping charges and expected availability.
- Ask whether installation affects warranty coverage.
For parts purchased directly through the Bobcat online shop, use the order and support options supplied with that purchase. For parts purchased from a dealer, contact the selling dealer about order status, returns, damaged shipments or incorrect items.
Finding a Bobcat Serial Number
The serial-number location depends on the equipment type, model, series and production year. Bobcat provides an official serial-number location guide.
If you still cannot locate the number, contact the dealer or call Bobcat Customer Service at 1-800-743-4340.
Record the serial number before a label or plate becomes damaged. Do not post the complete serial number publicly because it may be connected to ownership, warranty and service records.
Bobcat Fault Codes and Diagnostic Help
Bobcat provides an official Machine Diagnostics and Fault Codes tool. The tool requires the machine serial number and the code displayed by the equipment.
- Record the exact code before shutting down the machine.
- Note any warning lights, sounds, leaks or operating changes.
- Enter the serial number and code into Bobcat’s diagnostic tool.
- Follow the operation and maintenance manual.
- Contact an authorized dealer if the code is safety-related, returns after restarting or requires professional diagnosis.
A fault code identifies a system or condition, but it does not always identify the exact failed component. Replacing parts based only on a code can result in unnecessary expense or additional equipment damage.
Bobcat Manuals and Service Schedules
Bobcat provides manuals and maintenance resources for loaders, excavators, tractors, mowers, attachments and other equipment.
- Operation and Service Manuals: Search Bobcat manuals
- Maintenance Schedules: Review Bobcat service schedules
- Owner Resources: Open Bobcat Owner Tools
- Owner Portal: Review the Bobcat Owner Portal
Use the manual written for the specific model and serial-number range. A manual for a similar machine may contain different capacities, maintenance intervals, controls, warnings or service procedures.
Bobcat Warranty Claims
Bobcat warranty claims generally begin with an authorized dealer. The dealer may need to inspect the equipment, confirm ownership and operating hours, document the failure and determine whether it qualifies under the applicable warranty.
Information That May Be Needed
- Sales invoice or delivery date
- Machine model and serial number
- Current operating hours
- Maintenance history
- Previous repair records
- Description of the failure
- Photos, fault codes or diagnostic information
- Dealer inspection findings
Warranty coverage can vary by equipment type, component, usage, operating hours and warranty plan. Normal wear, maintenance items, misuse, unauthorized modifications, improper maintenance and outside damage may be treated differently from a covered product defect.
Bobcat’s Protection Plus extended warranty is supported through participating authorized dealers. Contact a dealer for eligibility, coverage and claim information.
Bobcat Recalls
Bobcat publishes consumer product recall information and says affected registered owners are notified when possible. Owners should contact a dealer for the most current information about a particular machine.
When asking about a recall, provide the complete model and serial number. Do not assume that every machine with the same model name is included because recalls may apply only to specific production dates or serial-number ranges.
If equipment may be subject to a safety recall, follow the recall instructions and ask the dealer whether operation should stop until the corrective work is completed.
Bobcat Financing and Payment Questions
Financing and leasing questions may need to be handled by the lender or financial-services company shown on the contract or billing statement. Bobcat dealers can help identify the financing provider used for the purchase.
For payments, payoff amounts, late fees, account access, title questions or lease-end concerns, use the telephone number shown on the current statement or finance agreement. Do not send payments or private financial information to a general customer-service address unless the lender confirms the destination.
Bobcat Rentals and Used Equipment
If the equipment was rented, contact the rental company first for breakdowns, damage, replacement equipment, charges and return instructions. Do not authorize repairs to rented equipment without the rental company’s approval.
For used equipment, determine whether it was purchased from a Bobcat dealer, independent seller, auction or private owner. Warranty status, service history and return rights can differ substantially. Ask an authorized dealer to verify any transferable coverage using the serial number.
How to Escalate an Unresolved Bobcat Problem
- Begin with the selling or servicing dealer.
- Ask for the service manager or dealership general manager.
- Keep written estimates, invoices, work orders and warranty decisions.
- Record the machine’s model, serial number, hours and complete problem history.
- Call 1-800-743-4340 or submit Bobcat’s official customer-service form.
- Explain what the dealer has already done and why the matter remains unresolved.
- Ask for a reference number or written confirmation when available.
- Keep the complaint factual and state the specific resolution requested.
Bobcat Headquarters
Bobcat Company’s North American headquarters is located in West Fargo, North Dakota:
Bobcat Company
250 East Beaton Drive
West Fargo, ND 58078
- North American Headquarters Phone: 1-701-241-8700
- Customer Service: 1-800-743-4340
- Locations: View Bobcat facilities
The headquarters number is not a substitute for the servicing dealer. Routine repairs, maintenance appointments, parts orders and warranty inspections should normally begin with an authorized Bobcat dealer.
Information to Have Ready for Bobcat Customer Service
- Full name and private contact information
- Equipment model and serial number
- Year of manufacture when known
- Current machine hours
- Selling or servicing dealer
- Complete fault codes
- Invoices, work orders and warranty documents
- Dates of previous dealer contacts
- Photos or videos with private information removed
- The specific resolution requested
Privacy Warning for Bobcat Reviews
Do not post complete equipment serial numbers, finance-account numbers, payment details, home addresses, private telephone numbers, email addresses, employee personal information or unredacted invoices in a public review.
Provide machine, warranty, payment and ownership information only through Bobcat, an authorized dealer, the responsible lender or another verified private support channel.
Bobcat Customer Service Reviews and Complaints
Have you contacted Bobcat or an authorized dealer about a repair, warranty, part, fault code, recall, maintenance problem, equipment purchase or unresolved complaint?
Share the general equipment type, support route used, approximate timeline and whether the problem was resolved. Do not include complete serial numbers, payment information or private contact details.
Frequently Asked Questions About Bobcat Customer Service
What is Bobcat’s customer-service phone number?
Bobcat Customer Service can be reached at 1-800-743-4340.
Should I call Bobcat or my local dealer?
Start with an authorized dealer for equipment repairs, maintenance, parts and warranty inspections. Contact Bobcat Customer Service when the dealer cannot resolve a technical concern or another customer-service issue.
How do I find an authorized Bobcat dealer?
Use Bobcat’s official online dealer locator and search by location. Confirm that the dealer supports your equipment type before scheduling service or transporting the machine.
How do I find my Bobcat serial number?
The location depends on the product, model, series and production year. Use Bobcat’s serial-number location guide or ask an authorized dealer.
How do I look up a Bobcat fault code?
Use Bobcat’s official Machine Diagnostics and Fault Codes tool with the equipment serial number and complete code shown on the display.
Where is Bobcat headquartered?
Bobcat Company’s North American headquarters is located at 250 East Beaton Drive, West Fargo, North Dakota 58078.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service numbers, complaint routes and review information since 2004. This Bobcat page is designed to help equipment owners use the correct official route for dealer support, repairs, parts, warranties, recalls, manuals, fault codes and unresolved customer-service problems.
Page Update Note
This Bobcat customer-service page was restored and updated in August 2026 with the verified customer-service number, contact form, dealer locator, parts catalog, serial-number help, fault-code tool, manuals, service schedules, warranty guidance, recall information, safety warnings, headquarters information and complaint-escalation steps.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Bobcat Company, Clark Equipment Company, Doosan Bobcat, Doosan Group, any Bobcat dealer, rental company, lender, product supplier or repair provider. This page is provided for informational, customer-review and complaint-routing purposes only. Customer reviews reflect individual experiences. Confirm important equipment, repair, warranty, recall, finance, parts and safety information directly with Bobcat or an authorized dealer.