Summit Racing customer service can help with automotive parts orders, product questions, vehicle fitment, order tracking, cancellations, returns, refunds, damaged shipments, warranties, core charges, technical questions and unresolved complaints. Summit Racing offers telephone support during the week, along with email, text and live-chat options.
Summit Racing support information verified August 2026.
Summit Racing’s main U.S. customer-service and ordering number is 1-800-230-3030. Telephone support is listed Monday through Friday from 8:00 a.m. to midnight Eastern Time. On Saturday and Sunday, customer service is available by text or live chat from 9:00 a.m. to 10:00 p.m. Eastern Time.
How to Contact Summit Racing Customer Service
- Summit Racing Customer Service and Orders: 1-800-230-3030
- International Customer Service: +1-330-630-3030
- Weekday Phone Hours: Monday through Friday, 8:00 a.m. to midnight ET
- Weekend Support Hours: Saturday and Sunday, 9:00 a.m. to 10:00 p.m. ET
- Weekend Support Note: Customer service is available by text or live chat only on Saturday and Sunday.
- English Text Support: +1-330-359-1337
- Spanish Text Support: +1-330-886-4750
- Email Support: Submit an email request
- Live Chat and Contact Options: Open Summit Racing Contact Us
- Summit Racing Help Center: Visit the Help Center
- Official Website: SummitRacing.com
Choose the Correct Summit Racing Support Route
| Issue | Recommended first step |
|---|---|
| Place an order or ask a product question | Call 1-800-230-3030 during weekday telephone hours. |
| Check an existing order | Use Summit Racing’s order-status tools or contact support with the order number. |
| Cancel or change an order | Contact Summit Racing immediately. Processing or shipped orders may no longer be changeable. |
| Start a return | Use the online return process before shipping the merchandise. |
| Wrong, missing or damaged part | Open the order and select the return, exchange or shipping-claim option. |
| Vehicle-fitment question | Call before installing or modifying the part and provide complete vehicle information. |
| Warranty or defective part | Review the manufacturer’s warranty and contact Summit Racing before returning the item. |
| Unresolved complaint | Ask customer service for escalation and retain all order, return and support documentation. |
Summit Racing Orders and Order Tracking
Customers can check an order online even when the purchase was completed without creating a Summit Racing account. Use Summit Racing’s order-status instructions and enter the requested order information.
Order tracking may show whether an item is processing, backordered, partially shipped, shipped or delivered. Large orders may arrive in multiple packages or from different fulfillment locations.
Information to Have Ready
- Summit Racing order number
- Email address used at checkout
- Billing or shipping ZIP code
- Part number, brand and product description
- Tracking number and shipping carrier
- Purchase date and amount
- Vehicle year, make, model, engine and trim
Changing or Canceling a Summit Racing Order
Summit Racing processes orders quickly, so a request to change an address, quantity, part number or payment method may not be completed before the order enters fulfillment.
Call 1-800-230-3030 immediately if you need to cancel or correct an order. If the merchandise has already shipped, customer service may instruct you to receive it and begin a return.
Do not assume that sending an email automatically cancels an order. Obtain confirmation that Summit Racing completed the cancellation and retain the confirmation until any pending charge or authorization is resolved.
Wrong Parts and Vehicle-Fitment Problems
Before contacting Summit Racing about a wrong part or fitment issue, gather:
- The Summit Racing part number and manufacturer part number
- Vehicle year, make, model, trim and engine
- Drivetrain, transmission and body configuration when relevant
- Any modifications that could affect fitment
- The VIN when requested through an official private support channel
- Photos showing the original and replacement parts
- Measurements or installation notes
Summit Racing Returns and Exchanges
Summit Racing’s current return policy generally allows new or unused parts to be returned within 90 days for a refund of the purchase price. All returns are subject to inspection, and restrictions or restocking fees may apply.
Start through Summit Racing’s official online return process. Customers who checked out as guests can use the order-status lookup to locate the purchase.
Items That May Not Qualify for an Ordinary Return
- Used, installed, altered or improperly handled parts
- Custom-ordered or personalized products
- Hazardous materials such as certain batteries, paints or chemicals
- Opened software, videos or copyrighted materials
- Wheels or tires after mounting
- Products missing original components, packaging or promotional items
- Items outside the applicable return period
A defective item covered by a manufacturer’s warranty may follow a different process from an ordinary unused-parts return. Review Summit Racing’s current return policy before shipping anything.
Summit Racing Return Shipping Fee
For most eligible returns, Summit Racing currently deducts a $13.99 return-shipping fee when its return label or QR code is used. Applicable oversize charges may also be deducted. Original shipping and handling charges may not be refundable.
Return costs can differ for freight items, oversized parts, hazardous materials, international orders, shipping errors, damaged items and valid warranty claims. Review the official return-shipping policy for the specific order.
Before Shipping a Return
- Complete the online return process.
- Follow the address and carrier instructions provided for that item.
- Include the required return documents.
- Pack the part securely to prevent return-shipping damage.
- Return any free or promotional items included with the purchase when required.
- Save the tracking number and shipping receipt.
- Do not send merchandise to the corporate office unless Summit Racing specifically directs you to do so.
Summit Racing Refund Status
Refund timing can depend on when the return reaches Summit Racing, inspection results, product condition, return eligibility and the original payment method. Banks and card issuers may require additional time to post the credit after Summit Racing processes it.
Keep the return tracking number and confirm when the package was delivered. If the expected processing period has passed, review Summit Racing’s refund information or contact customer service with the order and return details.
Damaged, Missing or Incorrect Items
If an order arrives damaged, incomplete or incorrect, keep the merchandise, box, packing materials and shipping label. Take clear photographs before moving, installing or disposing of anything.
Summit Racing provides an online shipping-claim process. Open the affected order and select the option to return or exchange items. Follow the official instructions for missing or damaged parts.
Document the Following
- Damage to the shipping carton
- The shipping label and tracking number
- The product and manufacturer packaging
- Missing components or hardware
- The incorrect part number
- Any leaking fluids or hazardous damage
Do not discard packaging until Summit Racing or the shipping carrier confirms that it is no longer needed.
Summit Racing Warranties and Defective Parts
Many parts sold by Summit Racing carry a manufacturer’s warranty. Coverage, length, exclusions and claim procedures vary by manufacturer and product.
Keep the invoice, part number, warranty paperwork, installation records and diagnostic information. Summit Racing or the manufacturer may need to inspect the item before approving repair, replacement or credit.
Review Summit Racing’s warranty and recall information before returning a defective product.
Customer service cannot guarantee that labor, towing, diagnostic charges, rental vehicles, related damage or other incidental expenses will be reimbursed. Ask for the applicable warranty terms before authorizing additional work.
Core Charges and Core Returns
Some remanufactured automotive parts include a core charge. The charge may be refunded after the eligible old part is returned within the required period and accepted for core credit.
- Confirm the core-return deadline.
- Use the correct return instructions and destination.
- Drain fluids when required.
- Use suitable packaging to prevent leakage or damage.
- Keep the core-return tracking number.
- Retain the invoice until the core credit appears.
Most cores can currently be returned for up to six months, but product-specific rules may differ. Verify the deadline shown for the order before shipping the core.
How to File a Summit Racing Complaint
- Call 1-800-230-3030 or use Summit Racing’s official live-chat or email support.
- Explain whether the complaint involves an order, wrong part, fitment advice, shipment, return, refund, warranty or core charge.
- Provide the order number, part number and a concise timeline.
- Keep photos, tracking records, invoices and previous messages.
- Ask for written instructions or confirmation when a return, refund or replacement is promised.
- If the first representative cannot resolve the issue, request review by a supervisor or the appropriate customer-service department.
- Keep the merchandise and packaging until the complaint is resolved.
Summit Racing Corporate Address
Summit Racing Equipment is headquartered in Tallmadge, Ohio. The company’s headquarters, customer-support center, retail store and fulfillment operations are associated with:
Summit Racing Equipment
1200 Southeast Avenue
Tallmadge, OH 44278
Routine merchandise returns should not be sent to this address unless it appears in the return instructions provided for the specific order.
Summit Racing Retail Locations
Summit Racing operates retail and distribution locations in Ohio, Nevada, Georgia and Texas. Store hours, pickup services and available departments vary by location. Use the official Summit Racing retail-location page before visiting.
For a complaint involving a particular store, record the location, date, approximate time, receipt number and the names or descriptions of the departments involved. Start with the store manager before escalating through general customer service.
What to Have Ready Before Contacting Summit Racing
- Order number and purchase date
- Email address used for the order
- Part number, brand and product description
- Vehicle year, make, model, engine and trim
- Tracking number and shipping carrier
- Photos of damaged, missing or incorrect merchandise
- Return tracking and delivery confirmation
- Warranty paperwork and installation records
- Core-charge or core-return documents
- The resolution requested
Privacy Warning for Summit Racing Reviews
Do not post full VINs, license-plate numbers, payment-card numbers, gift-card numbers, passwords, home addresses, telephone numbers, private email addresses, tracking labels or order screenshots containing personal information in a public review.
Provide order, payment, vehicle and account information only through Summit Racing’s official telephone number, website, email form, live chat or another secure support route.
Summit Racing Customer Service Reviews
Have you contacted Summit Racing about an order, wrong part, shipping delay, damaged item, return, refund, warranty, core charge, technical question or unresolved complaint?
Share which support method you used, approximately how long it took to receive assistance and whether Summit Racing resolved the issue. Helpful reviews explain the general problem and outcome without revealing private order, payment, vehicle or contact information.
Related Customer Service Numbers Pages
Frequently Asked Questions About Summit Racing Customer Service
What is Summit Racing’s customer-service phone number?
Summit Racing’s main U.S. customer-service and ordering number is 1-800-230-3030. International customers can call +1-330-630-3030.
What are Summit Racing’s customer-service hours?
Summit Racing lists support hours as Monday through Friday from 8:00 a.m. to midnight Eastern Time and Saturday through Sunday from 9:00 a.m. to 10:00 p.m. Eastern Time. Weekend customer service is available by text or live chat only.
How do I return a part to Summit Racing?
Locate the order online and start the official return process. Most new or unused parts can be returned within 90 days, subject to inspection and return-policy restrictions.
Does Summit Racing charge for return shipping?
For most returns using Summit Racing’s return label or QR code, a $13.99 return-shipping fee plus applicable oversize charges is deducted from the refund. Different rules may apply to damaged items, shipping errors, warranties, freight and international returns.
Can I return an installed part?
Summit Racing’s ordinary return policy generally applies to new or unused merchandise. Used, installed, modified or improperly handled parts may not qualify unless there is a valid warranty issue.
Where is Summit Racing headquartered?
Summit Racing Equipment is headquartered at 1200 Southeast Avenue, Tallmadge, Ohio 44278.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service numbers, support options, complaint routes and review information since 2004. This Summit Racing page is designed to help customers use the correct official support route for orders, returns, refunds, warranties, damaged products, fitment issues, core charges and customer-service complaints.
Page Update Note
This Summit Racing customer-service page was restored and updated in August 2026 with current phone numbers, support hours, text and live-chat availability, email support, order tracking, return rules, return-shipping fees, refund guidance, warranty information, core-return help, safety guidance, privacy information and verified related CSN links.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Summit Racing Equipment, Autosales, Incorporated, any Summit Racing retail location, product manufacturer, vehicle manufacturer, shipping carrier, payment provider or automotive repair provider. This page is provided for informational, customer-review and complaint-routing purposes only. Customer reviews reflect individual experiences. Confirm important order, return, warranty, fitment, product-safety and payment information directly with Summit Racing.