LinkedIn Customer Service, Account Recovery and Billing Help

LinkedIn customer service is primarily provided through the company’s online Help Center. LinkedIn does not publish an inbound customer-service phone number for general account, billing or technical support. Members should sign in, select the appropriate help topic and use LinkedIn’s Help Assistant to obtain instructions or open a support request.

LinkedIn Customer Service and Official Support Options

Does LinkedIn Have a Customer-Service Phone Number?

LinkedIn does not provide a public inbound customer-service phone number for ordinary member support. Numbers described elsewhere as LinkedIn headquarters or corporate telephone numbers should not be treated as account-support numbers.

LinkedIn is gradually offering phone support to some Premium Career and Premium Business subscribers in select regions. When available, the member begins in the Help Assistant and follows the prompts to request a call from a consultant. LinkedIn does not publish a separate number for members to dial for this service.

Availability can vary by subscription, region, language and current staffing. Review LinkedIn’s Premium phone-support information for current eligibility.

How to Submit a LinkedIn Support Request

1. Open the LinkedIn Help Center.
2. Sign in to the LinkedIn account connected to the problem.
3. Search for the issue or open a relevant Help Center article.
4. Scroll to the bottom and select Contact us or Chat with support.
5. Describe the problem to the Help Assistant.
6. Follow the prompts for additional help, which may include a support ticket, email assistance, live chat or another available option.
7. Save the support-case number and the automated confirmation email.

Premium members may also see a Start chat option. Basic members can submit a support request and receive a response by email. LinkedIn does not publish a general customer-service email address for account-specific problems.

LinkedIn Customer-Service Hours

The Help Center and self-service articles are available online at any time. LinkedIn does not publish one universal schedule for customer-service representatives. Chat and callback availability may vary, and an eligible Premium member’s Start Chat option may display as online or offline.

LinkedIn Account Recovery and Password Help

If you have forgotten your password, start with LinkedIn’s official password-reset instructions. LinkedIn can send an authentication code to an email address or telephone number associated with the account.

If you no longer have access to the email address or telephone number on the profile, LinkedIn may ask you to verify your identity. Depending on the circumstances and location, verification may involve a government-issued identification document, a workplace email address or another approved method.

Information That May Help With Account Recovery

• The email addresses or telephone numbers previously connected to the account
• The public URL of the LinkedIn profile
• The approximate date the account was created
• A current email address where LinkedIn can respond
• Details about recent unauthorized changes
• A clear image of an accepted identification document, if LinkedIn requests one through its secure verification process

Only upload identification through a LinkedIn-authorized recovery or verification page. Do not email an identification document to an unknown address or send it to someone who contacts you unexpectedly.

Restricted or Suspended LinkedIn Accounts

LinkedIn may restrict an account because of identity concerns, suspected compromise, automated activity, scraping, repeated invitation problems or possible violations of its Professional Community Policies.

If you believe the restriction was made in error, sign in and follow the instructions displayed on the account. LinkedIn may require identity verification before restoring access. Review the official account-restriction guidance and complete only the steps LinkedIn presents for your case.

When Appealing an Account Restriction

• Explain the issue briefly and factually.
• Include the profile URL when available.
• Provide the support-case number if one has already been issued.
• Identify any browser extension, automation service or third-party application recently connected to the account.
• Do not create repeated tickets while an active case is under review.
• Retain copies of verification confirmations and LinkedIn’s responses.

Hacked or Compromised LinkedIn Accounts

If someone changed your profile, password, email address, messages or other account information, use LinkedIn’s compromised-account reporting process as soon as possible.

If you can still sign in:

1. Change the LinkedIn password.
2. Change the password on the email account connected to LinkedIn.
3. Review active sessions and sign out of unfamiliar devices.
4. Enable two-step verification.
5. Remove unfamiliar email addresses, telephone numbers and connected applications.
6. Review messages, invitations, profile changes and purchases for unauthorized activity.

If you cannot sign in, submit LinkedIn’s unauthorized-access form and include the profile URL if known. Do not create a replacement profile unless LinkedIn instructs you to do so.

LinkedIn Premium Billing and Cancellation

LinkedIn Premium subscriptions generally renew automatically until canceled. The correct cancellation method depends on where the subscription was purchased.

• Purchased directly from LinkedIn: Manage the subscription through LinkedIn’s Premium or Admin Center settings.
• Purchased through Apple: Follow the Apple App Store cancellation process.
• Purchased through Google Play: Manage the subscription through LinkedIn or Google Play using an eligible device or account.

To avoid another renewal, complete the cancellation before the next billing date and save the confirmation. Canceling a paid subscription normally stops the next renewal while allowing access through the remaining paid billing period. Free-trial access may end sooner.

Use LinkedIn’s current Premium cancellation instructions because the available steps can differ by purchase method and device.

LinkedIn Refund Requests

Canceling a subscription does not automatically guarantee a refund. Eligibility can depend on the subscription, billing date, Premium usage, purchase method and applicable consumer laws.

Review LinkedIn’s refund policy and submit the request promptly. Purchases processed by Apple may require the customer to request billing assistance directly from Apple.

Information to Include in a Billing Complaint

• The name of the LinkedIn product or subscription
• The transaction date and amount
• The LinkedIn order or receipt number
• The email address associated with the purchase
• The cancellation date and confirmation
• The last four digits of the payment card, when requested through a secure support channel
• The specific resolution requested

Unrecognized LinkedIn Charges

An unfamiliar LinkedIn transaction may be connected to Premium, Sales Navigator, Recruiter, a job posting, advertising, Learning or another paid product. It may also belong to a different LinkedIn account that uses the same payment method.

1. Compare the amount and date with LinkedIn purchase history and receipts.
2. Check other personal or business LinkedIn accounts.
3. Ask authorized card users whether they purchased a LinkedIn product.
4. Check whether the charge is a temporary authorization or a completed transaction.
5. Use LinkedIn’s unrecognized-charge instructions.
6. Contact the card issuer promptly if the transaction remains unauthorized.

Do not post the complete card number, bank-account information, receipt or billing address in a public comment.

Reporting Fake Profiles, Scams and Harassment

LinkedIn allows members to report profiles, company pages, posts, comments and messages directly from the content. To report a suspected fake or impersonating profile, open the profile, select the More menu, choose Report/Block and follow the prompts.

Review LinkedIn’s official instructions for reporting fake profiles. Preserve screenshots and message details before blocking an account if the information may be needed for a fraud report.

If money or financial information was sent to a suspected scammer, also notify the bank, card issuer or payment service. Threats or immediate safety concerns should be reported to the appropriate local authorities.

How to Check a LinkedIn Support Case

After a request is submitted, LinkedIn normally sends an automated email. Check every email address associated with the account, including spam or junk folders.

Signed-in members can also open the Help Center, select their profile image and choose View your support cases. LinkedIn’s support-case instructions explain how to review or update an existing inquiry.

How to Escalate an Unresolved LinkedIn Complaint

1. Use the official Help Center and choose the product that matches the problem.
2. Save the case number and automated confirmation.
3. Reply through the existing case when possible instead of opening duplicate requests.
4. Provide a short timeline with dates, transaction amounts and previous actions.
5. Attach relevant screenshots with passwords, identification numbers and financial information concealed.
6. State the requested outcome clearly, such as restoring access, removing an unauthorized charge or correcting a subscription.
7. For billing disputes, retain cancellation confirmations and receipts.

Separate LinkedIn products—including Marketing Solutions, Recruiter, Sales Navigator, LinkedIn Learning and corporate billing—may use specialized support sections. Use the product selector in the LinkedIn Help Center to reach the correct team.

Is LinkedIn Down?

If LinkedIn will not load, messages are unavailable or several features fail at the same time, check the official LinkedIn Status page before changing account settings or repeatedly resetting the password. A widespread outage may affect many members and may not indicate a problem with your individual account.

How to Close a LinkedIn Account

Before closing a LinkedIn account, consider downloading a copy of your data. Closing the account removes access to connections, recommendations, endorsements, messages and other profile information. Search engines may continue displaying cached profile information temporarily.

LinkedIn also requires members to resolve certain Premium subscriptions, groups or enterprise licenses before the underlying account can be closed. Review LinkedIn’s account-closing instructions before proceeding.

Information to Have Ready for LinkedIn Support

• Your LinkedIn profile URL
• The email address associated with the account
• The affected LinkedIn product or subscription
• The approximate date the problem began
• Complete error messages
• Relevant transaction dates and amounts
• Previous support-case numbers
• Screenshots with private information concealed
• A concise description of the resolution requested

LinkedIn Customer Service Reviews and Complaints

Have you contacted LinkedIn about account recovery, a restriction, identity verification, a hacked profile, Premium billing, cancellation, a refund, an unfamiliar charge, a fake profile or another customer-service problem?

Share which official support option you used, how long it took to receive a response and whether the problem was resolved. Do not include passwords, verification codes, identification documents, private email addresses, telephone numbers, payment-card details or other sensitive information in a public review.

Related Customer Service Guides

• Microsoft Customer Service, Account Recovery and Support

Independent resource: CustomerServiceNumbers.com is not affiliated with LinkedIn Corporation or Microsoft Corporation. LinkedIn and related product names are trademarks or service names of their respective owners. Support methods, subscription rules and eligibility can change. Confirm important information through LinkedIn’s official Help Center.