New Holland Customer Service, Parts, Warranty and Financing Help

New Holland customer service supports owners and operators of agricultural and construction equipment, including tractors, balers, combines, skid steers, compact track loaders, excavators and other machinery. The correct support route depends on whether the issue involves equipment service, parts, warranty coverage, a local dealer or a CNH Capital financing account.

Best New Holland Support Route by Issue

• Repairs and equipment diagnosis: Start with an authorized New Holland dealer.
• Warranty inspection or authorization: Contact the selling or servicing dealer and provide the equipment serial number, operating hours and service history.
• Parts availability: Contact the dealer’s parts department or use New Holland’s official parts resources.
• Agricultural equipment escalation: Call New Holland Agriculture at 1-866-639-4563.
• Construction equipment escalation: Call New Holland Construction at 1-888-365-6423.
• Loan, lease or payment problem: Contact CNH Capital at 1-800-501-5711.
• Operator’s manual or technical information: Use the New Holland self-repair and manual resources or ask an authorized dealer.
• Branded clothing, toys or merchandise: Contact the merchandise store rather than equipment customer service.

New Holland Agriculture Customer Service

New Holland Agriculture customers can use 1-866-639-4563 for customer support and information about New Holland Top Service. The number should not replace the local dealer when equipment must be physically inspected, diagnosed or repaired.

The New Holland Agriculture contact form accepts requests involving:

• Finding the nearest dealer
• Product information
• Parts and service information
• Brochures and manuals
• Company information
• Customer-relations follow-up

New Holland does not publish universal live-agent hours for every agriculture support function. Dealer hours are independently established and should be confirmed with the specific location.

New Holland Construction Customer Service

New Holland Construction customers can use 1-888-365-6423 or submit a request through the New Holland Construction contact page.

For the fastest equipment-specific response, New Holland recommends starting with a local construction-equipment dealer. Dealers normally handle:

• Equipment inspections and diagnosis
• Warranty repair requests
• Replacement parts
• Service appointments
• Maintenance questions
• Attachments and compatibility
• Product demonstrations and sales
• Technical campaigns or updates

Use the construction dealer locator to search by ZIP code, address or dealer name.

New Holland Dealer Service and Repair Help

New Holland’s dealer network is the primary route for equipment diagnosis, repairs, warranty inspections and parts installation. Dealers are independently operated, so labor rates, appointment availability, transportation charges and service hours can vary.

Information to Have Before Requesting Service

• Equipment model and complete serial number
• Purchase or delivery date
• Current engine or operating hours
• Selling dealer and servicing dealer
• Applicable warranty or protection-plan documents
• Maintenance and repair records
• Diagnostic or fault codes
• A clear description of the symptoms
• Photos or video showing the problem when safe
• Dates of previous repairs and replaced parts
• Prior work-order, case or invoice numbers

Ask the dealer whether diagnostic time, transportation, pickup, labor, shop supplies or parts are covered before authorizing work. A warranty does not necessarily cover every failure, maintenance item, wear component, transportation charge or unauthorized repair.

New Holland Warranty Help

New Holland warranty coverage depends on the model, product type, purchase date, operating hours, market, warranty documents and nature of the failure. Some products may also qualify for New Holland Top Service or an additional protection plan.

If a warranty request is denied or delayed:

1. Ask the dealer for the diagnosis and decision in writing.
2. Request the applicable warranty provision or exclusion.
3. Confirm whether New Holland or the dealer made the decision.
4. Ask whether photographs, testing, maintenance records or additional inspection are required.
5. Keep the work order, estimate, parts list and technician notes.
6. Ask the dealer’s service manager to review the case.
7. Request a New Holland case number if the matter is escalated.

Do not authorize a major outside repair before confirming whether prior approval is required. Unauthorized work or nonapproved modifications may affect warranty consideration.

New Holland Parts, Manuals and Self-Repair Resources

New Holland parts can be located through an authorized dealer or New Holland’s official parts information. Search using the model, serial number and exact part number whenever possible.

New Holland’s self-repair resources provide information about:

• Operator’s manuals
• Installation instructions
• Technical publications
• Supported-equipment registration
• Maintenance information
• Customer electronic service tools
• Genuine New Holland parts

Before ordering, confirm whether the part number has been superseded and whether it matches the complete equipment serial number. Electrical components, control modules, hydraulic parts and model-year changes can make similar-looking parts incompatible.

CNH Capital Financing Customer Service

New Holland equipment loans, leases and financing accounts may be serviced by CNH Capital. Contact CNH Capital at 1-800-501-5711 for:

• Payments and account balances
• Payment posting questions
• Online-account access
• Payoff information
• Billing statements
• Loan or lease questions
• Financial-hardship inquiries
• Account correspondence

Automated account access is available 24 hours a day. CNH Capital representatives are available:

• Monday–Thursday: 7:00 a.m.–6:00 p.m. Central Time
• Friday: 7:00 a.m.–5:00 p.m. Central Time

For lease-end questions, call 1-800-930-6591. Customers can also use the CNH Capital contact form.

CNH Capital cannot diagnose equipment or approve a manufacturer warranty repair. Likewise, a New Holland equipment dealer may not be able to correct a financing-account error. Contact both organizations when a dispute involves the equipment and its financing.

New Holland Merchandise Store Support

The New Holland branded merchandise store is separate from agricultural equipment, construction equipment, parts and warranty support. For an apparel, toy or promotional-product order, call 1-800-448-0526 or email NewHolland@Staples.com.

Merchandise customer-service representatives are generally available from 7:00 a.m. to 5:00 p.m. Central Time. This number should not be used for tractors, balers, skid steers, excavators, equipment parts or CNH Capital accounts.

Common New Holland Customer Service Issues

• Dealer unable to reproduce an intermittent problem
• Repeated repair for the same equipment failure
• Warranty authorization delay or denial
• Backordered or unavailable part
• Incorrect replacement part
• Unexpected diagnostic, transportation or labor charges
• Dealer appointment delays during planting or harvest season
• Equipment downtime affecting farm or business operations
• Software, display, telematics or precision-technology problems
• Missing operator’s manual
• Loan payment, payoff or statement error
• Lease-end inspection or return question
• Difficulty receiving a response from the selling dealer

How to Escalate a New Holland Complaint

1. Begin with the dealer department responsible for the sale, part or repair.
2. Ask for the parts manager, service manager or general manager.
3. Obtain a written diagnosis, estimate, warranty decision or parts status.
4. Keep all work orders, invoices, photographs and communications.
5. For agricultural equipment, call 1-866-639-4563.
6. For construction equipment, call 1-888-365-6423.
7. Ask New Holland to create a case and provide the case number.
8. For financing complaints, contact CNH Capital separately at 1-800-501-5711.
9. State the specific resolution requested, such as an inspection, repair review, written explanation, part-status update or account correction.

Information to Include in a New Holland Complaint

• Equipment model and partially masked serial number
• Purchase date and dealer location
• Current operating hours
• A concise timeline of the problem
• Work-order and repair dates
• Parts replaced and amounts paid
• Names or positions of people previously contacted
• New Holland or dealer case numbers
• Current equipment location
• The resolution being requested

If an unresolved dispute involves financing, advertising, billing or another consumer-protection issue, customers may also consider their state attorney general or consumer-protection office. The Better Business Bureau may accept public complaints, but it does not replace New Holland, the dealer, CNH Capital, a court, an equipment-safety authority or a government regulator.

New Holland Scam and Fraud Warning

Be cautious of fake equipment listings, counterfeit parts websites, fraudulent dealers and people impersonating New Holland or CNH Capital.

• Verify the dealer through New Holland’s official dealer locator.
• Do not send a wire transfer based only on an emailed invoice.
• Confirm any changed payment instructions using a previously verified number.
• Do not share an online-account password or one-time security code.
• Be suspicious of unusually low equipment or parts prices.
• Check the model and serial number before paying a deposit.
• Do not provide financing-account information through public comments.
• Use NewHolland.com or CNHCapital.com rather than a link from an unexpected message.

New Holland Customer Service Reviews

CustomerServiceNumbers.com welcomes firsthand reviews of New Holland agriculture equipment, construction equipment, dealer service, parts, warranties, repairs and CNH Capital financing.

A useful review should identify the general equipment type, dealer or support route, approximate service date, response time and outcome. Explain whether the problem was resolved and what New Holland, the dealer or CNH Capital did in response.

Do not publish complete equipment serial numbers, financing account numbers, home addresses, telephone numbers, payment information, passwords, security codes or private documents. A public review does not open a New Holland warranty claim, schedule a repair or dispute a CNH Capital payment.

New Holland Customer Service Frequently Asked Questions

What is the New Holland Agriculture customer-service number?

New Holland Agriculture customers can use 1-866-639-4563 for customer support and New Holland Top Service information.

What is the New Holland Construction customer-service number?

New Holland Construction publishes 1-888-365-6423 as its preferred customer-experience number.

Who repairs New Holland tractors and equipment?

Authorized New Holland dealers normally diagnose and repair equipment. Use the official agriculture or construction dealer locator to find a nearby service location.

How do I make a New Holland warranty claim?

Start with an authorized dealer. Have the model, serial number, purchase date, operating hours, maintenance history and description of the failure available.

Where can I buy New Holland parts?

New Holland parts are available through authorized dealers and official New Holland parts resources. Verify the part against the complete equipment serial number before ordering.

Where can I find a New Holland operator’s manual?

Use New Holland’s self-repair and MyNewHolland resources or ask an authorized dealer. Manuals and publications may vary by model and serial-number range.

What is the CNH Capital customer-service number?

CNH Capital financing customer service is available at 1-800-501-5711. Automated account access is available 24/7.

Can CNH Capital approve a New Holland warranty repair?

CNH Capital primarily handles financing accounts. Equipment diagnosis and warranty decisions normally involve the dealer and New Holland’s equipment-support organization.

How do I escalate a complaint about a New Holland dealer?

Start with the dealer’s service manager or general manager, obtain the decision in writing and then request a case through the appropriate New Holland agriculture or construction support channel.

Related Customer Service Guide

• Tractor Supply Customer Service and Reviews

Official New Holland Resources

• New Holland Agriculture
• New Holland Agriculture Contact Form
• New Holland Agriculture Dealer Locator
• New Holland Construction
• New Holland Construction Dealer Locator
• New Holland Parts
• New Holland Manuals and Self-Repair Resources
• CNH Capital Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information, complaint resources and company support routes since 2004. CSN distinguishes between manufacturer support, independently operated dealers, repair departments and financing providers so readers can choose the route most closely connected to their issue.

Page Update Note

This New Holland page was updated on August 5, 2026, with separate support information for New Holland Agriculture, New Holland Construction, authorized dealers, parts, manuals, warranty concerns, CNH Capital financing, merchandise orders and complaint escalation.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with New Holland, CNH, CNH Industrial America, CNH Capital, an authorized New Holland dealer or a New Holland parts supplier. Telephone numbers, hours, warranty terms, dealer availability and support procedures can change. Verify important information through the official company website, dealer, warranty documents or financing agreement.