Hanes Customer Service: Phone Numbers, Returns, Reviews and Complaints

Hanes customer service assists customers with online orders, product questions, shipping, tracking, cancellations, returns, refunds, retail-store purchases, and complaints. Hanes uses different customer service numbers for online shopping and purchases made at a physical Hanes retail store.

Hanes Customer Service Phone Numbers

Hanes Online Shopping Assistance

Customers who need help with a Hanes.com order can call 1-800-254-1545. This number is intended for questions about online shopping, orders, shipping, tracking, cancellations, returns, refunds, and merchandise purchased through Hanes.com.

Hours: Monday-Friday, 8 a.m.-8 p.m. Eastern Time. The department is closed Saturday and Sunday.

Hanes Retail Store Purchase Support

For assistance with merchandise purchased at a physical Hanes retail store, call 1-800-994-4348.

Hours: Monday-Friday, 8 a.m.-5 p.m. Eastern Time. The department is closed Saturday and Sunday.

Hanes Email and Online Support

Hanes lists help@hanes.com for customer questions. When sending an email, include your name, order number, the email address used for the order, the product involved, and a concise description of the problem. Do not email complete payment-card information.

Customers can also use the following official resources:

• Hanes Customer Service Center
• Official Hanes Phone Directory
• Hanes Order FAQs
• Check an Order’s Status
• Start or Review a Return

Hanes Order Tracking and Cancellations

Customers can check an order through the Hanes order-status page. Have the order number and the email address associated with the purchase available.

Customers who were signed into their Hanes account when placing an order may be able to cancel it through the My Orders section within 30 minutes of placing the order. If a change is needed during that period, Hanes directs customers to cancel the original order and place a new one.

Once the cancellation window has passed, fulfillment may already be underway. Call 1-800-254-1545 as soon as possible, although cancellation is not guaranteed.

Hanes Returns, Refunds and Exchanges

Hanes accepts unused merchandise returned within 45 days of purchase for online orders shipped to a U.S. address. Refunds are issued to the original form of payment.

Hanes currently does not offer direct exchanges. Customers who want another size, color, or item must return the original merchandise and place a separate order.

Original shipping charges generally are not refundable unless an item was damaged, defective, or different from what was ordered. Hanes advises that additional processing time may be needed before a completed refund appears on the customer’s account.

Use the official Hanes returns page to review the current policy and begin an online return.

Online Orders Versus Hanes Retail Store Purchases

Hanes.com orders cannot normally be exchanged through a physical Hanes store because the online business and retail stores use different point-of-sale systems. Customers with online purchases should use the online returns process or call 1-800-254-1545.

For a purchase made at a physical Hanes retail store, call 1-800-994-4348 and have the store receipt available.

If the product was purchased from Walmart, Target, Amazon, a department store, or another independent retailer, begin with that retailer for transaction-specific refunds or exchanges. Hanes may still assist with questions involving the product itself.

How to Make a Complaint to Hanes

The official Hanes contact page directs order and product complaints to its regular customer service numbers rather than listing a separate complaints department.

For an online-order complaint, call 1-800-254-1545. For a complaint involving a physical Hanes store purchase, call 1-800-994-4348.

Before contacting Hanes, gather:

• Your order number or store receipt
• The product name, size, color, and style number when available
• The purchase and delivery dates
• Photographs of damage, defects, or an incorrect item
• Previous case numbers, emails, and contact dates
• The resolution you are requesting

Clearly explain whether you are requesting a replacement, refund, missing-order investigation, billing correction, or another resolution.

How to Escalate an Unresolved Hanes Complaint

If the first representative cannot resolve the concern:

1. Ask whether the matter can be reviewed by a supervisor.
2. Request and save the customer-service case or reference number.
3. Record the date of the conversation and the representative’s name.
4. Send a concise written follow-up to help@hanes.com.
5. Include the order number, previous contact dates, case number, and requested resolution.

Avoid sending Social Security numbers, passwords, or complete payment-card details through email or in a public review.

About Hanes

Hanes is an apparel brand known for underwear, undershirts, T-shirts, socks, bras, sweatshirts, activewear, and other everyday clothing. Hanes products are sold through Hanes.com, retail stores, mass merchants, department stores, and other retailers.

Gildan Activewear completed its acquisition of HanesBrands in December 2025. Hanes continues to operate as a consumer brand with its own shopping website and customer-support channels.

Related Customer Service Pages

Customers researching other apparel brands may also find these pages helpful:

• Maidenform Customer Service
• Playtex Bras Customer Service

Hanes Customer Reviews and Complaints

Have you contacted Hanes about an online order, return, refund, missing shipment, defective product, sizing concern, or retail-store purchase? Share your experience below. Include what happened and whether Hanes resolved the issue, but do not publish order numbers, addresses, payment information, or other private details.

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Hanes, HanesBrands, or Gildan.