Bloomberg Customer Service: Subscriptions, Terminal Support and Complaints

Bloomberg customer service options depend on whether you need assistance with a Bloomberg.com subscription, Bloomberg Businessweek, the Bloomberg mobile app, or a Bloomberg Terminal and professional account. Consumer subscription support is primarily provided through Bloomberg’s online Help Center, while professional customers have dedicated regional phone numbers and Terminal-based live support.

Bloomberg.com Subscription Customer Service

Customers who need help with a Bloomberg.com digital subscription should visit the Bloomberg Help Center. Bloomberg directs customers needing additional subscription assistance to use the chat bubble displayed in the lower-right corner of the Help Center.

The Help Center can assist with concerns involving:

• Subscription billing and renewal questions
• Cancellation assistance
• Account access and password problems
• Paywall or article-access issues
• Bloomberg mobile app access
• Bloomberg Businessweek subscription questions
• Updating subscription or payment information
• Complaints about a digital subscription

Bloomberg does not prominently publish a general telephone number or email address specifically for Bloomberg.com consumer subscriptions. Using the official Help Center chat avoids confusing consumer subscriptions with Bloomberg Terminal accounts.

How to Use Bloomberg Subscription Chat

To request help with a Bloomberg.com subscription:

1. Open the Bloomberg Help Center.
2. Click the chat bubble in the lower-right corner of the page.
3. Sign into the Bloomberg account if requested.
4. Select the closest subscription, billing, cancellation, or account-access topic.
5. Provide the email address associated with the subscription and a concise explanation of the issue.
6. Save the chat transcript or case number before closing the conversation.

Bloomberg does not publish fixed consumer-chat hours on the main Help Center page, so availability may vary.

How to Cancel a Bloomberg Subscription

Customers who purchased a subscription directly from Bloomberg should first sign into their Bloomberg account and review the subscription or account settings. If a cancellation option is unavailable or the account cannot be accessed, use the chat bubble on the Bloomberg Help Center.

When requesting cancellation:

• Use the email address connected with the subscription.
• State clearly that you want automatic renewal stopped.
• Ask for the effective cancellation date.
• Request written confirmation or save the chat transcript.
• Check the account afterward to confirm that renewal is disabled.

If the subscription was purchased through Apple’s App Store or Google Play, cancellation and billing generally must be managed through the Apple or Google account used to make the purchase. Check the receipt or bank-statement description to determine which company processed the subscription.

Bloomberg Billing, Renewal and Refund Help

For a billing or renewal complaint, gather the following information before opening a support chat:

• The email address associated with the Bloomberg account
• The date and amount of the charge
• The billing description shown on the card or bank statement
• The original subscription or trial confirmation
• Any previous cancellation confirmation
• Screenshots showing the subscription status when helpful

Explain whether you are disputing an unexpected renewal, duplicate payment, incorrect subscription price, failed cancellation, or loss of paid access. Ask the representative to confirm the current subscription status and provide a support case number.

Refund availability can depend on the subscription terms, billing platform, timing, and circumstances. Customers should request a refund directly through the company that processed the payment rather than assuming that cancellation automatically produces a refund.

Bloomberg Businessweek Customer Service

Bloomberg Businessweek is part of Bloomberg’s media offerings. Customers with Businessweek digital-access, subscription, billing, or account problems should begin with the Bloomberg Help Center.

For a print-delivery complaint, provide:

• The subscriber’s name and delivery address
• The email address associated with the subscription
• The missing or damaged issue date
• Whether the subscription was purchased directly or through another seller

If the subscription was purchased from an independent magazine agent, school, employer, app store, or another third party, that seller may need to correct the billing or subscription record.

Bloomberg App and Digital Access Support

Bloomberg.com subscribers who cannot access paid articles through the Bloomberg app should confirm that they are signed into the same account used to purchase the subscription.

Before requesting support, try:

• Signing out and signing back into the correct Bloomberg account
• Confirming that the subscription is active
• Updating the Bloomberg app
• Checking whether Apple or Google processed the purchase
• Testing access through Bloomberg.com in a browser

If paid access is still unavailable, use the Bloomberg Help Center chat and provide the device type, operating system, app version, account email, and any error message displayed.

Bloomberg Terminal Customer Support

Bloomberg Terminal and professional-product customers can call Bloomberg customer support at 1-212-318-2000 in the Americas.

Bloomberg also publishes these principal regional numbers:

• Americas: 1-212-318-2000
• Europe, Middle East and Africa: +44-20-7330-7500
• Asia Pacific: +65-6212-1000

Bloomberg maintains additional country and office numbers on its global support-number directory.

Live Support Through the Bloomberg Terminal

Terminal users can access Bloomberg’s 24-hour support desk directly from the Terminal. Type HELP HELP in the command line and press Enter to start a live conversation with a support representative.

Terminal support covers subjects including:

• Bloomberg functions and formulas
• Software installation and updates
• Bloomberg Anywhere access
• B-Unit setup and authentication
• Data feeds and enterprise products
• Contracts, exchanges, billing, and account information
• Hardware, connectivity, and technical problems

Bloomberg Terminal customers can also locate their assigned account representative through their Terminal panel.

How to Make a Complaint to Bloomberg

For a Bloomberg.com subscription complaint, use the Help Center chat. For a Bloomberg Terminal or professional-product complaint, use Terminal live help or call the appropriate regional support number.

Describe:

• The Bloomberg product or subscription involved
• The account email or professional account information
• The date the problem began
• Relevant charges, renewal dates, or error messages
• Previous support contacts and case numbers
• The specific resolution you are requesting

Do not publish Bloomberg account credentials, Terminal login information, payment-card numbers, or confidential employer information in a public review.

How to Escalate an Unresolved Bloomberg Complaint

If the first representative cannot resolve the issue:

1. Ask for a support case or reference number.
2. Request review by a supervisor or the appropriate billing or technical team.
3. Save chat transcripts, emails, screenshots, and cancellation confirmations.
4. For Terminal accounts, involve the organization’s Bloomberg administrator or assigned account representative.
5. Follow up using the same case number so the complaint history remains connected.
6. Ask for the final resolution and any promised billing adjustment in writing.

About Bloomberg

Bloomberg L.P. provides financial information, business news, market data, software, analytics, television, radio, magazines, and professional financial products. Its services include Bloomberg.com, Bloomberg News, Bloomberg Businessweek, Bloomberg Television, and the Bloomberg Terminal.

Because Bloomberg serves both individual news subscribers and institutional professional customers, its customer service is divided among different product-specific support channels.

Related Customer Service Pages

Customers comparing business and financial-news services may also find these pages helpful:

• Wall Street Journal Customer Service
• Financial Times Customer Service
• CNBC Customer Service

Bloomberg Customer Reviews and Complaints

Have you contacted Bloomberg about a digital subscription, cancellation, renewal, Businessweek delivery, mobile-app access, Bloomberg Terminal, billing problem, or technical issue? Share your experience below and explain whether Bloomberg resolved the concern. Do not publish account numbers, employer information, payment details, or other private data.

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Bloomberg L.P.