Before subscribing to a CNBC service or using the CNBC website and apps, it is helpful to know which support channel handles account access, subscription billing, cancellations, live television, mobile apps, newsletters, technical problems, editorial feedback, and complaints.
CNBC is a business and financial news organization offering television programming, articles, videos, market data, podcasts, newsletters, and paid services such as CNBC+, CNBC Pro, CNBC Investing Club, and CNBC All Access.
How to Contact CNBC Customer Service
CNBC viewers and subscribers can use the following support options:
- Customer Care Phone Number: 1-816-680-6783
- Customer Care Hours: Monday through Friday, 9:00 AM to 5:00 PM ET
- General Customer Care Email: customercare@cnbc.com
- Paid Subscription Support Email: subscriptions@cnbc.com
- CNBC Help Center: CNBC Help Center
- Online Support Request: Submit a CNBC Support Request
- News Tips: Submit a CNBC News Tip
- Media Relations Email: cnbcnewspr@versantmedia.com
- Legal Correspondence Email: newslegal@versantmedia.com
- CNBC and Versant Corporate Phone: 1-201-735-2622
- Corporate and Studio Address: CNBC, 900 Sylvan Avenue, Englewood Cliffs, NJ 07632
- Official Website: CNBC.com
CNBC states that customers who use the support telephone number outside regular hours can leave a message. CNBC says it will attempt to return the message within two business days.
The number at 1-201-735-2622 is CNBC and Versant’s corporate switchboard. It should not be used instead of the Customer Care number for subscription, account, app, or streaming problems.
Which CNBC Support Channel Should You Use?
General Website or App Questions
Use [customercare@cnbc.com](mailto:customercare@cnbc.com), the online support form, or 1-816-680-6783 for general questions involving:
- CNBC.com access
- CNBC mobile or television apps
- Video playback
- Live-stream problems
- Account sign-in difficulties
- Newsletter preferences
- Website errors
- Feedback about a program, article, anchor, or product
Include the page address, device, operating system, app version, browser, error message, and a description of what happened. Screenshots may be helpful when they do not display private account or payment information.
CNBC Subscription Questions
Use [subscriptions@cnbc.com](mailto:subscriptions@cnbc.com) or CNBC’s subscription-support form for questions involving:
- CNBC+
- CNBC Pro
- CNBC Investing Club
- CNBC All Access
- Subscription renewal dates
- Automatic renewal
- Payment methods
- Receipts and invoices
- Premium-content access
- Subscription cancellation
Include the email address associated with the subscription. Do not send a complete payment-card number, account password, or one-time security code.
Apple, Google Play, and Roku Purchases
A CNBC subscription purchased through Apple, Google Play, Roku, or another outside platform is managed by that platform.
The third-party provider generally controls:
- Subscription billing
- Payment-method changes
- Cancellation
- Receipts
- Refund requests
- Renewal settings
CNBC Customer Care may help with access to CNBC content, but it cannot necessarily alter a transaction processed by an outside app store or television platform.
Review the receipt or device-subscription settings to identify which company processed the purchase.
CNBC Subscription Services
CNBC offers several subscription products. Features, pricing, trials, and availability may change, so customers should review the current plan description before subscribing.
CNBC+
CNBC+ is designed for viewers who want CNBC business-day programming without a cable or satellite subscription.
Features can include:
- CNBC business-day livestreams
- Programming from CNBC in the United States, Europe, and Asia
- A market-data stream
- Full episodes of CNBC business-day programming on demand
- Access through CNBC.com and supported CNBC apps
CNBC+ is not the same as CNBC Pro. It primarily focuses on livestreaming and on-demand television access.
CNBC Pro
CNBC Pro includes CNBC+ viewing features along with additional investing content and research tools.
Depending on the current plan, Pro features may include:
- Premium articles and investing analysis
- Analyst ratings and price-target information
- Premium newsletters
- On-demand interviews
- A web-based stock screener
- Portfolio-monitoring tools
- Personalized market banners
- CNBC Pro Talks and subscriber events
CNBC Pro content is informational and does not create an advisory relationship between CNBC and the subscriber.
CNBC Investing Club
CNBC Investing Club provides investing commentary, educational material, portfolio-related content, trade alerts, meetings, videos, newsletters, and other features associated with Jim Cramer and the Investing Club team.
Subscription billing or access questions should be sent to [subscriptions@cnbc.com](mailto:subscriptions@cnbc.com).
Investing Club members can submit general questions for possible consideration by the editorial team at [investingclubmailbag@cnbc.com](mailto:investingclubmailbag@cnbc.com). Submitting a question does not guarantee a personal response or publication.
CNBC All Access
CNBC All Access combines CNBC Pro and CNBC Investing Club features under one subscription. Customers should compare the current terms with their existing subscriptions before changing plans to avoid paying for overlapping access.
How to Manage a CNBC Subscription
Subscribers who purchased directly through CNBC.com can review their subscription information through their CNBC account.
Available account details may include:
- The renewal or expiration date
- The current renewal rate
- Automatic-renewal status
- Payment options
- Payment history
- Receipts and invoices
- Active CNBC products
Use the same email address that was entered when the subscription was purchased. A customer who signs in using a different email address may appear to have no active subscription.
Updating a Payment Method
Subscribers who paid CNBC directly can update an eligible payment method through their account-subscription settings.
Customers who paid through Apple, Google Play, Roku, or another provider must update payment information through that provider.
When a payment fails, premium access may be interrupted even when the subscriber can still sign in to a free CNBC account.
Getting a CNBC Receipt or Invoice
Receipts and payment history for CNBC.com purchases may be available through the account-subscription page.
For a third-party purchase, use the receipt history provided by Apple, Google Play, Roku, or the company that processed the payment.
How to Cancel a CNBC Subscription
A subscription purchased directly through CNBC.com can be canceled by turning off automatic renewal in the CNBC account.
CNBC states that cancellation becomes effective at the end of the current paid subscription period. The subscriber generally retains access until that period ends.
CNBC’s published policy states that it does not provide refunds or credits for unused portions of a subscription. Review the terms that applied when the subscription was purchased, since promotional and legally required refund provisions may differ.
A subscription purchased through an outside platform must be canceled through that platform. Deleting the CNBC app or closing a free CNBC account does not necessarily cancel a paid subscription.
After canceling:
- Confirm that automatic renewal is turned off.
- Save the cancellation confirmation.
- Review the final access date.
- Check the next billing statement.
- Keep any email or case number provided by Customer Care.
CNBC Account and Password Support
CNBC offers free accounts as well as accounts associated with paid subscriptions. Account problems can include an invalid password, incorrect email address, missing one-time passcode, or a premium subscription that does not appear after sign-in.
Before submitting a support request:
- Confirm the spelling of the email address.
- Check spam and junk folders for a sign-in code or password message.
- Try CNBC’s password-reset process.
- Sign out and sign in again.
- Confirm that the account email matches the purchase receipt.
- Avoid creating a second account unless instructed by Customer Care.
A CNBC account is separate from a television-provider account. Using the same email address for both does not automatically link the accounts.
Watching CNBC With a Television Provider
Customers whose cable, satellite, or streaming package includes CNBC may be able to use their provider credentials to watch CNBC through a web browser or a supported CNBC app.
CNBC apps are available on various devices, including:
- iPhone and iPad
- Android phones and tablets
- Apple TV
- Roku
- Amazon Fire TV
- Android TV
- Supported Samsung televisions
Channel availability depends on the customer’s television package, provider, market, and device. CNBC Customer Care cannot add CNBC to a cable or streaming package.
Use the television provider for concerns involving:
- A missing CNBC channel
- A provider username or password
- A television-package charge
- An expired provider authorization
- A regional channel restriction
- A provider outage
Use CNBC Customer Care when the provider confirms that CNBC is included and the CNBC website or app still does not accept the credentials.
CNBC App Troubleshooting
When a CNBC app does not load, play video, recognize a subscription, or accept a television provider:
- Confirm that the device has a working internet connection.
- Install the latest CNBC app update.
- Update the device operating system when supported.
- Sign out of CNBC and the television provider.
- Restart the device.
- Sign in again.
- Clear the browser or app cache when the device permits it.
- Delete and reinstall the CNBC app if the problem continues.
When submitting a support request, include:
- The device manufacturer and model
- The operating-system version
- The CNBC app version
- The television provider, when applicable
- The subscription type
- The program or video affected
- The exact error message
- The troubleshooting steps already attempted
A network-wide CNBC problem, a local internet outage, and a television-provider authentication failure require different solutions.
CNBC Website Problems
Website problems may involve cookies, cached files, browser extensions, privacy tools, network settings, or an outdated browser.
Possible troubleshooting steps include:
- Reloading the page
- Signing out and signing back in
- Clearing CNBC cookies and cached files
- Temporarily testing the page without an ad-blocking extension
- Trying a private or incognito window
- Testing another supported browser
- Restarting the internet router
Do not permanently disable security or privacy software solely to view one page. Use a temporary test to determine whether a browser setting or extension is causing the problem.
Market quotes and other financial data may be delayed. A displayed price should not be assumed to be suitable for executing a time-sensitive transaction.
CNBC Newsletter Support
CNBC offers free and paid newsletters covering markets, investing, business, personal finance, technology, politics, and CNBC programming.
Readers can unsubscribe from an individual newsletter by using the unsubscribe link at the bottom of the email.
CNBC states that newsletter changes may take up to 24 hours to become effective. A reader may receive a previously scheduled email during that period.
To stop all CNBC marketing newsletters:
- Open a CNBC newsletter.
- Select the unsubscribe link.
- Use the option on the confirmation page to stop all newsletters and marketing emails.
- Allow up to 24 hours for the change to process.
Transactional messages involving account security, payment, subscription changes, or legal notices may still be sent when necessary.
CNBC Feedback, Corrections, and Editorial Questions
Feedback about a CNBC article, show, anchor, segment, video, or digital product can be submitted to [customercare@cnbc.com](mailto:customercare@cnbc.com) or through the online form.
Include:
- The program or article title
- The page address
- The broadcast date and approximate time
- The name of the anchor, reporter, or guest when known
- A concise description of the concern
- Supporting information for a requested factual correction
Customer Care can route feedback to the appropriate team, but it may not provide an individual editorial response.
News Tips
CNBC provides a separate news-tip page for information that may be relevant to its newsroom. Follow the submission instructions carefully when the information is confidential or sensitive.
Do not use a general public comment section for confidential documents, employment records, financial information, or information that could identify a protected source.
Story and Long-Form Ideas
Questions about long-form journalism, documentaries, or podcast-series ideas can be sent to [submissions@versantmedia.com](mailto:submissions@versantmedia.com).
CNBC states that guest writers are generally selected by invitation and that unsolicited materials may not be accepted or reviewed.
Media Relations
Journalists with press inquiries can use [cnbcnewspr@versantmedia.com](mailto:cnbcnewspr@versantmedia.com). This address is intended for media relations rather than ordinary viewer or subscription support.
Legal Correspondence
CNBC directs legal correspondence to [newslegal@versantmedia.com](mailto:newslegal@versantmedia.com). General complaints, subscription cancellations, and app problems should not be sent to the legal department unless the matter specifically requires legal notice.
CNBC Financial Information Disclaimer
CNBC Customer Care does not provide personalized financial, legal, tax, or investment advice.
CNBC articles, videos, market data, analyst commentary, subscription products, and Investing Club materials are provided for information and education. They are not substitutes for advice from a qualified professional who understands the customer’s finances, objectives, tax situation, and risk tolerance.
A company discussed on CNBC is responsible for its own products, accounts, transactions, and customer service. CNBC cannot generally:
- Reverse a brokerage transaction
- Approve or deny a loan
- Resolve a bank-account dispute
- Change a credit-card charge
- Manage an investment portfolio
- Recover funds lost through a scam
- Guarantee the performance of a security
Use the financial institution, brokerage, regulator, or law-enforcement agency responsible for the underlying matter.
How to File a CNBC Customer Service Complaint
Customers with an unresolved subscription, billing, account, app, or streaming concern can use the following process:
- Identify who processed the purchase. Determine whether CNBC, Apple, Google Play, Roku, a television provider, or another company controls the transaction.
- Save supporting records. Keep receipts, subscription confirmations, renewal notices, screenshots, and previous support messages.
- Use the appropriate support channel. Use subscription support for paid products and general Customer Care for website, app, and feedback issues.
- Provide the account email address. Do not provide a password or complete payment-card number.
- Request a case number. Save the date, representative’s name, and response.
- State the requested resolution. Explain whether you want restored access, cancellation, a billing explanation, a technical correction, or another specific result.
- Follow up in writing. Include the previous case number and avoid creating multiple unrelated cases for the same issue.
A useful complaint should include:
- The CNBC product involved
- The email address associated with the account
- The purchase date
- The company that processed the payment
- The device and app version when relevant
- The date the issue began
- Previous case numbers
- The requested resolution
Do not publish account credentials, payment information, private investment records, or home addresses in a public review.
About CNBC
CNBC is a global business and financial news brand offering television, digital, audio, newsletter, market-data, and subscription services.
CNBC is part of Versant Media Group, Inc. Versant became an independent publicly traded company in January 2026 following its separation from Comcast. Its portfolio includes CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, Fandango, Rotten Tomatoes, GolfNow, and other media and digital businesses.
KC Sullivan is President of CNBC. Mark Lazarus is Chief Executive Officer of Versant Media Group.
CNBC and Versant list their principal executive offices at:
900 Sylvan Avenue
Englewood Cliffs, NJ 07632
The corporate telephone number is 1-201-735-2622. Customer Care matters should normally be directed to 1-816-680-6783.
CNBC Customer Reviews and Complaints
CNBC customer experiences can differ depending on whether the issue involves free website content, a paid CNBC subscription, a television provider, an app store, a mobile device, or another financial company discussed in CNBC content.
A useful CNBC review should identify:
- The product or service involved
- Whether the purchase was made through CNBC or another platform
- The date of the experience
- The device or television provider involved
- The support method used
- Any case number
- How CNBC or the responsible company responded
- Whether the concern was resolved
Readers and viewers comparing news and financial-media organizations may also find these CustomerServiceNumbers.com pages helpful:
- Fox News Customer Service
- CBS Customer Service
- The Wall Street Journal Customer Service
- Forbes Customer Service
- Money Customer Service
CNBC Customer Service Frequently Asked Questions
What is the CNBC customer service phone number?
CNBC Customer Care can be reached at 1-816-680-6783.
What are CNBC Customer Care’s hours?
CNBC lists telephone hours Monday through Friday from 9:00 AM to 5:00 PM ET.
What is CNBC’s customer service email address?
General questions and feedback can be sent to [customercare@cnbc.com](mailto:customercare@cnbc.com).
What email address handles CNBC subscription problems?
Paid subscription questions can be sent to [subscriptions@cnbc.com](mailto:subscriptions@cnbc.com).
Is 1-201-735-2622 CNBC’s customer service number?
The number at 1-201-735-2622 is CNBC and Versant’s corporate switchboard. CNBC publishes 1-816-680-6783 for Customer Care.
How do I cancel a CNBC subscription?
Subscriptions purchased through CNBC.com can be managed through the CNBC account page. Subscriptions purchased through Apple, Google Play, Roku, or another platform must be canceled through that provider.
Does CNBC provide refunds after cancellation?
CNBC states that it does not provide refunds or credits for unused subscription time. Cancellation normally becomes effective at the end of the current paid period.
What is CNBC+?
CNBC+ provides CNBC business-day livestreaming and on-demand programming without requiring a cable or satellite subscription.
What is the difference between CNBC+ and CNBC Pro?
CNBC+ primarily provides livestreaming and on-demand television access. CNBC Pro includes CNBC+ features along with premium investing articles, newsletters, interviews, and research tools.
How do I report a CNBC app problem?
Use CNBC’s online support form or [customercare@cnbc.com](mailto:customercare@cnbc.com). Include the device, operating system, app version, television provider, error message, and screenshots when helpful.
How do I unsubscribe from CNBC newsletters?
Use the unsubscribe link at the bottom of the newsletter. CNBC states that preference changes may take up to 24 hours.
Can CNBC Customer Care give investment advice?
No. Customer Care can help with CNBC products and access but does not provide personalized financial or investment advice.
Who owns CNBC?
CNBC is part of Versant Media Group, Inc., which became an independent publicly traded company in January 2026.
Where is CNBC headquartered?
CNBC and Versant list their principal executive offices at 900 Sylvan Avenue, Englewood Cliffs, New Jersey 07632.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with CNBC, Versant Media Group, CNBC+, CNBC Pro, CNBC Investing Club, any television provider, app store, brokerage, bank, advertiser, or company featured in CNBC programming.
The information on this page is provided for general informational purposes and may change. Subscriptions, renewals, refunds, television access, app purchases, market data, and other services are governed by the applicable official terms and provider agreements.
CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish an account password, one-time security code, payment-card information, private financial records, home address, or other sensitive personal information in a public comment.
