Financial Times customer service can help with digital and print subscriptions, billing, cancellations, renewal questions, newspaper delivery, account access, FT.com login problems and other subscriber concerns. The correct support route depends on whether you have a digital subscription, print subscription or combined Print + Digital plan.

Quick contact: For Financial Times digital subscription help in the U.S. and Canada, call 1-855-685-2372. For print subscription questions, call 1-800-628-8088. FT also provides live chat and online support through its official Help Centre.

How to Contact Financial Times Customer Service

Digital subscription support: 1-855-685-2372 (U.S. and Canada toll-free)
Additional digital support number: 1-917-551-5005
Print subscription support: 1-800-628-8088
Financial Times Help Centre: Get Financial Times subscription help
Customer Care contact page: Contact Financial Times Customer Care
General FT switchboard: +44 (0) 20 7873 3000 for corporate and other non-subscription inquiries
Registered office: The Financial Times Limited, Bracken House, 1 Friday Street, London, EC4M 9BT, United Kingdom

Official website: FT.com

Financial Times currently provides live chat Monday through Saturday and telephone Customer Care Monday through Friday. Availability can vary by region and subscription type, so check the official contact page for the support options displayed for your location.

Best Financial Times Support Route by Issue

Digital subscription: Call digital support or use live chat through the FT Help Centre.
Print subscription: Call the print subscription number or choose the print option on the Customer Care page.

Cancel a digital subscription: Sign in to My Account and use the cancellation option under the Subscription section.
Cancel a print or Print + Digital subscription: Contact Customer Care by phone or live chat.
Incorrect charge: Review recent payments in your FT account before contacting Customer Care.

Missing newspaper: Report the affected delivery through FT’s newspaper-delivery form as soon as possible.
Login or FT.com access problem: Use the Help Centre’s account and digital-access resources or contact digital support.
Unresolved complaint: Begin with Customer Care. FT provides a separate complaint email when an issue remains unresolved.

Information to Have Before Contacting Financial Times

Full name on the subscription
Email address associated with the FT account
Account number or Customer Reference Number, if available
Billing or newspaper delivery address
Subscription type, such as Digital, Print or Print + Digital
Date and amount of a disputed charge
Renewal or cancellation confirmation
Date of a missing newspaper delivery
Error message or screenshot for an FT.com or app problem
Details of previous calls, chats or complaint correspondence

How to Cancel a Financial Times Subscription

Financial Times provides different cancellation procedures for digital and newspaper subscriptions.

Customers with a Standard Digital subscription, Premium Digital subscription or Digital Trial can sign in to their Financial Times account, open the Subscription section and select the cancellation option.

Review Financial Times cancellation instructions before the next billing date.

Print and Print + Digital subscriptions generally require contacting the Financial Times Customer Care team by live chat or telephone.

FT states that cancellations are processed at the end of the current subscription term. Keep the cancellation confirmation and check the account afterward to confirm that another renewal is not scheduled.

Financial Times Trial Cancellation

Digital Trial subscribers can cancel through My Account. Newspaper Trial and Newspaper + Digital Trial subscribers should contact Customer Care through live chat or phone.

A trial may convert to a paid subscription if it is not cancelled before the trial ends, so review the terms shown when the trial was started and keep proof of any cancellation request.

Financial Times Cancellation and Refund Rights

Refund eligibility can depend on the subscription type and timing.

Financial Times states that online-only subscriptions provide immediate access and generally are not refundable simply because the customer changes their mind. Cancellation can still stop future subscription periods.

For qualifying newspaper or bundled subscriptions, different cancellation rights can apply during an initial cancellation period. Review the current Financial Times cancellation-rights information before assuming that a refund is available.

Ask Customer Care to confirm any refund amount, effective cancellation date and remaining access period.

Financial Times Billing and Unexpected Charges

If a Financial Times charge appears incorrect, first sign in to the account and review recent payments and subscription details.

FT directs subscribers to the payment-management area of Settings & Account to review recent charges. If the amount still appears incorrect, contact Customer Care by live chat or telephone.

The official Financial Times incorrect-charge help page provides current guidance.

Before contacting support, record:

Charge date and amount
Expected subscription price
Subscription or renewal date
Whether the subscription was purchased directly from FT or through another platform
Any cancellation or promotional confirmation

Do not post full payment-card numbers, bank information or FT account credentials in a public review.

Missing Financial Times Newspaper Delivery

Print subscribers experiencing a missing or failed newspaper delivery should report the affected delivery through the Financial Times delivery-support system.

FT states that failed deliveries must be reported within seven days of the failed delivery date to qualify for a delivery credit.

Use the Financial Times newspaper delivery form and provide the affected delivery date, subscriber information and delivery address privately.

For repeated delivery problems, keep a list of each missed or late edition and any previous reports so Customer Care can review the pattern.

Financial Times Digital Access and Login Problems

For FT.com, Digital Edition or account-access problems, first confirm that you are signing in with the email address connected to the paid subscription.

The Financial Times Help Centre includes support for passwords, sign-in problems, subscription access, Digital Edition questions, account settings and other technical issues.

When contacting digital support, include the device, browser or app being used and the exact error message. Screenshots can help, but remove private account or payment information before sharing them outside an official support channel.

How to Escalate a Financial Times Complaint

Contact Financial Times Customer Care by live chat or telephone.
Provide a concise timeline showing the subscription, billing, delivery or account problem.

Keep the chat transcript, case number and any written promises from Customer Care.
If the issue remains unresolved, FT lists complaints@ft.com for unresolved complaints.
For editorial feedback or an editorial complaint, FT lists editor@ft.com.

For corrections or clarifications involving FT journalism, FT lists corrections@ft.com.

These addresses serve different purposes. Subscription, billing and delivery problems should normally begin with Customer Care rather than the editorial department.

Financial Times Reviews and Complaints

CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 reviews for Financial Times.

There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com review data to identify reliable positive or negative customer-service trends.

Helpful future reviews can describe experiences involving:

Digital or print subscription support
Automatic renewal or billing
Cancellation
Refund requests
Missing newspaper delivery
FT.com or app access
Customer Care response time
Whether the issue was ultimately resolved

Privacy Warning for Financial Times Reviews

Do not publish your FT account number, Customer Reference Number, email address, telephone number, home or delivery address, password, payment-card information, bank information or screenshots containing private account information.

Financial Times may need account details to investigate a problem, but provide those details only through an official private FT support channel.

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Share Your Financial Times Customer Service Experience

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Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with The Financial Times Limited, FT.com, Nikkei Inc. or any Financial Times subscription or payment provider. Financial Times does not provide customer support through this website.

Subscription terms, telephone numbers, support hours, cancellation procedures, refund eligibility and delivery policies can change. Contact Financial Times directly or review its official Help Centre for decisions concerning a specific account or subscription.

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Financial Times Customer Service, Subscription & Billing Help