Money Customer Service: Website, Newsletter and Account Help

Eric Strand

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Money, historically known as Money Magazine, is now an online personal-finance publication rather than a monthly print magazine. Readers can use Money.com for financial news, educational articles, product comparisons, calculators, newsletters, videos, and archived magazine content.

Money does not currently publish a general customer-service telephone number. Support depends on whether the question involves a website account, newsletter subscription, technical issue, privacy request, advertising inquiry, article concern, or a financial company featured on Money.com.

How to Contact Money Customer Service

Readers and business customers can use the following Money support options:

Money does not publish standard operating hours for general reader or technical support. Email and online forms can be submitted at any time, but response times may vary.

The former address at 225 Liberty Street in New York should not be used as Money’s current headquarters address. Money is now operated by Money Group, LLC from Puerto Rico.

Is Money Magazine Still Available in Print?

Money began as a print magazine in 1972 and published monthly issues for 47 years. In 2019, the publication shifted to an online-only format.

Money does not currently advertise new paid subscriptions to a regularly delivered print magazine. Its current subscription page offers free email newsletters covering personal finance, retirement, housing, investing, and related subjects.

Readers searching for an old print article or issue can use the Money Archives. The archive contains digitized material from Money’s print-publication history, although not every historical article or issue may be available in the same format.

A current Money newsletter subscription should not be confused with a paid print-magazine subscription. Readers who find an unfamiliar magazine charge should review the merchant name on the billing statement and determine which company processed the transaction.

Money Newsletter Subscriptions

Money offers free newsletters that readers can select according to their interests. Current newsletter topics include general financial news, retirement planning, everyday money questions, and real estate.

Readers can use Money’s subscription page to:

  • Sign up for one or more newsletters
  • Choose preferred newsletter topics
  • Manage existing Money email subscriptions
  • Review how frequently a newsletter is delivered

To stop receiving a newsletter, use the unsubscribe or preference-management link included in the email. Readers can also use the subscription-management option on Money.com.

When an unwanted message appears to come from Money, avoid entering account or financial information until confirming that the sender and links are legitimate. Fraudulent emails can imitate publications, banks, retailers, and other familiar brands.

Money Newsletter Emails Not Arriving

When a requested Money newsletter does not arrive:

  • Check the spam, junk, promotions, or bulk-email folder.
  • Confirm that the correct email address was entered.
  • Add the newsletter’s sender address to the approved-sender list.
  • Check whether an employer or internet provider is filtering marketing emails.
  • Review newsletter preferences to make sure the subscription remains active.
  • Submit a technical-support request if the problem continues.

Newsletter delivery can also be affected by a full mailbox, an inactive address, an accidental unsubscribe request, or an email provider’s filtering rules.

Money Account and Password Support

Some Money.com features may require a user account. Readers who cannot sign in can use Money’s password-reset page and enter the email address associated with the account.

If a password-reset message does not appear:

  • Check spam and filtered-email folders.
  • Confirm the account was created with the same email address.
  • Wait briefly before requesting another reset message.
  • Avoid repeatedly submitting the form in a short period.
  • Use the website-support email when the automated process does not work.

Never share a Money password or password-reset link with another person. Money.com account credentials are also separate from accounts held with banks, lenders, insurers, investment firms, credit-card issuers, or other companies discussed on the site.

Money Website and Technical Support

Money’s terms direct website feedback, technical-support requests, and other communications concerning the site to [support@adpractitioners.com](mailto:support@adpractitioners.com).

A useful technical-support message should include:

  • The page address where the problem occurred
  • The date and approximate time of the problem
  • The device and browser being used
  • A description of what happened
  • The text of any error message
  • A screenshot with sensitive information removed
  • Steps already taken to troubleshoot the issue

Do not email passwords, Social Security numbers, complete bank-account numbers, full payment-card numbers, or other sensitive financial information.

Common website problems may involve browser settings, blocked cookies, advertising or privacy extensions, an outdated browser, a network filter, or a temporary website interruption. Testing the page in another supported browser or private window can help identify the source of the problem.

Money Article Questions and Corrections

Readers who believe an article contains an error should provide enough information for the publication to identify and review the issue.

Include:

  • The article headline
  • The page address
  • The author’s name when available
  • The date the article was published or updated
  • The exact sentence or data point in question
  • A concise explanation of the concern
  • Supporting documentation from an authoritative source

Website-related feedback can be submitted through the published technical-support email. The Money team page can also help readers identify the publication’s current editors and writers.

An opinion that differs from an article’s conclusion is not necessarily a factual error. Clearly distinguish between a request for a factual correction, a complaint about presentation, and disagreement with an editorial judgment.

Money Rankings, Reviews, and Financial Product Offers

Money publishes articles and comparisons involving banks, credit cards, mortgages, loans, insurance, investing services, debt-relief companies, identity-protection services, and other financial products.

Money states that it is an independent, advertiser-supported website and may receive compensation when readers use certain links or telephone numbers. Compensation may affect how some companies or offers are displayed, although Money states that its editorial judgments are not controlled by partners or financial considerations.

Readers should understand the difference between Money and a company featured on Money.com:

  • Money publishes information and comparisons.
  • A bank or lender manages its own applications and accounts.
  • An insurer issues and services its own policies.
  • A credit-card company handles approvals, billing, disputes, and rewards.
  • An investment company manages its own brokerage or advisory services.
  • A third-party advertiser controls its own prices, eligibility requirements, and customer support.

Money Customer Service cannot normally access a reader’s bank account, credit-card application, mortgage file, insurance claim, investment account, or loan balance.

Customers with a problem involving a financial product should use the support information in the agreement, application confirmation, account portal, policy document, billing statement, or provider’s official website.

Offer Terms and Availability

Rates, fees, bonuses, eligibility requirements, product terms, and company rankings can change. An offer displayed in an article may no longer be available when a reader visits the provider’s website.

Before applying for a financial product:

  • Review the provider’s current terms.
  • Confirm the annual percentage rate and fees.
  • Check eligibility requirements.
  • Read any promotional expiration date.
  • Determine whether submitting the application affects credit.
  • Save a copy of the offer and disclosures.

A complaint about an application decision, account charge, policy claim, loan payment, or investment transaction generally belongs with the financial company responsible for the product.

Money Privacy Requests

Money’s privacy policy identifies [compliance@money.com](mailto:compliance@money.com) for privacy-related requests and questions.

Depending on applicable law and the nature of the request, a reader may ask about:

  • Personal information collected by Money
  • Marketing and tracking preferences
  • Accessing or correcting personal information
  • Deleting eligible personal information
  • Opting out of certain data practices
  • An account involving a child under 13

Money may need to verify the identity of the person submitting a privacy request. Verification protects personal information from being accessed or deleted by an unauthorized person.

Privacy requests involving a bank, insurer, lender, advertiser, or other partner must generally be submitted to that company under its own privacy policy.

Money Advertising and Business Inquiries

Money’s main contact page is primarily intended for advertisers, publishers, business partners, and organizations interested in licensing Money logos, rankings, awards, or other materials.

Business inquiries can include:

  • Advertising on Money.com
  • Joining Money’s advertising network
  • Publisher partnerships
  • Media-kit requests
  • Licensing a Money logo or badge
  • Using a Money ranking or accolade in marketing

The business contact page is not presented as a dedicated reader complaint or former print-subscription form. Readers should use the channel that corresponds to their specific issue.

Permission may be required before a company uses Money’s name, logo, article, ranking, badge, or other protected material in advertising.

How to File a Money Customer Service Complaint

Readers with an unresolved website, newsletter, account, privacy, or content concern can use the following process:

  1. Identify the responsible company. Determine whether the issue involves Money.com or a separate bank, insurer, lender, advertiser, publisher, or service provider.
  2. Save supporting records. Keep relevant emails, screenshots, page addresses, dates, and account messages.
  3. Use the correct support channel. Use website support for technical issues, newsletter management for email preferences, and the privacy address for data requests.
  4. Describe the issue clearly. Provide a short timeline and explain what happened.
  5. State the requested resolution. Explain whether you want a technical fix, account-access assistance, newsletter removal, privacy review, content correction, or written explanation.
  6. Keep a copy. Save the sent message and any response or reference number.

For a complaint involving a company featured in a Money article, provide the complaint directly to that company. Money generally does not have authority to reverse a bank fee, approve a loan, cancel an insurance policy, issue an investment refund, or alter another company’s account records.

About Money

Money was founded in 1972 as a personal-finance print magazine. It moved to an online-only publishing format in 2019 and now provides articles, research, rankings, newsletters, videos, financial tools, and digital access to historical magazine content.

Money is operated by Money Group, LLC. Money Group also operates personal-finance marketing and comparison businesses. Greg Powel is the co-founder and Chief Executive Officer of Money Group.

Money’s editorial operation includes reporters and editors who cover subjects such as personal finance, banking, credit, debt, real estate, retirement, insurance, investing, taxes, careers, and consumer issues.

Money Customer Reviews and Complaints

Reader experiences may differ depending on whether the issue involves a newsletter, website account, Money article, advertising link, or a separate financial company.

A useful Money review should identify:

  • The specific Money page, newsletter, or service involved
  • The date of the experience
  • Whether the concern involved Money or a third-party company
  • The support channel used
  • How long it took to receive a response
  • Whether the concern was resolved

Readers comparing financial and business publications may also find these CustomerServiceNumbers.com pages helpful:

Money Customer Service Frequently Asked Questions

Does Money have a customer service phone number?

Money does not currently publish a general telephone number for reader, newsletter, or website support.

Is Money Magazine still printed?

No. Money shifted from a monthly print magazine to an online-only publication in 2019.

Does Money offer paid magazine subscriptions?

Money’s current subscription page promotes free email newsletters rather than a regularly delivered paid print magazine.

How do I unsubscribe from Money emails?

Use the unsubscribe or preference-management link in a Money newsletter or manage subscriptions through Money’s newsletter page.

How do I reset my Money.com password?

Use Money’s password-reset page and enter the email address associated with the account.

How do I report a Money.com technical problem?

Send the page address, error message, device information, and description of the problem to [support@adpractitioners.com](mailto:support@adpractitioners.com).

How do I submit a privacy request to Money?

Privacy questions and eligible privacy requests can be submitted to [compliance@money.com](mailto:compliance@money.com).

Can Money help with an account from a company featured in an article?

Money generally cannot access or manage accounts held by banks, lenders, insurers, credit-card issuers, investment companies, or other businesses featured on Money.com. Use the provider’s official support channel.

Does Money receive compensation from financial companies?

Money states that it is advertiser-supported and may earn compensation when readers use certain partner links or telephone numbers. Readers should review current terms directly with the provider before applying.

Where can I find old Money Magazine issues?

Money provides an online archive containing digitized material from its former print magazine.

Who owns Money?

Money is operated by Money Group, LLC.

Where is Money located?

Money lists a physical address at T-Mobile District, 250 Convention Boulevard, San Juan, Puerto Rico 00907, and a mailing address at Metro Office Park, 7 Calle 1, Suite 204, Guaynabo, Puerto Rico 00968.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Money, Money Group, LLC, any Money editor or writer, or any bank, insurer, lender, investment company, advertiser, publisher, or financial provider featured on Money.com.

The information on this page is provided for general informational purposes and may change. Website accounts, newsletters, advertising relationships, privacy requests, financial products, applications, loans, policies, investments, and other services are governed by the applicable official terms.

CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish an account password, Social Security number, bank-account number, application number, payment-card information, home address, or other sensitive personal information in a public comment.

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