Smithsonian Magazine subscribers may need customer service for a new or existing subscription, automatic renewal, cancellation, refund, missing issue, mailing-address change, digital access, billing question, duplicate subscription, back issue, gift subscription, or another account problem. Smithsonian Magazine provides telephone, email, and online subscription-support options.
The main Smithsonian Magazine customer-service number is 1-800-766-2149. Subscribers can also email Smithsonian@SmithsonianService.com or manage many account changes through the official Subscriber Services site.
- Subscription Customer Service: 1-800-766-2149
- Subscription Email: Smithsonian@SmithsonianService.com
- Manage Your Subscription: Smithsonian Magazine Subscriber Services
- Subscription Contact Page: Smithsonian Magazine Contact
- Special Collector’s Editions: 1-855-690-4499
- Subscription Customer Service Mailing Address: Smithsonian Customer Service, PO Box 8504, Big Sandy, TX 75755-8504
- Reader Services: Smithsonian magazine, MRC 513, P.O. Box 37012, Washington, DC 20013
- Official Website: SmithsonianMag.com
How to Contact Smithsonian Magazine Customer Service
For most subscription questions, start with 1-800-766-2149, email Smithsonian@SmithsonianService.com, or sign in through the official Subscriber Services site.
The subscriber portal can identify an account using combinations of information such as the subscriber email, account number, ZIP or postal code, name, and mailing address.
Smithsonian Magazine does not currently publish the old Monday through Friday, 8 AM to 8 PM Eastern customer-service schedule on its main subscription contact pages. Because support hours can change, use the current official Contact or Subscriber Services page rather than relying on an older hours listing.
Smithsonian Magazine Support by Issue
- Cancel a subscription: Call 1-800-766-2149 or email Smithsonian@SmithsonianService.com.
- Automatic renewal: Review the renewal notice and current subscription information before the next term begins.
- Refund request: Smithsonian currently allows subscribers to request a refund for unmailed issues after cancellation.
- Missing magazine: Contact Subscriber Services and identify the missing issue.
- Address change: Update the mailing address through Subscriber Services or contact customer service.
- Duplicate magazines: Compare the account information printed on each mailing label and contact the appropriate membership or subscription service.
- Digital archive access: Contact Magazine Customer Service about current digital membership and archive access.
- Current or back issue: Review the Smithsonian Magazine FAQ for current availability.
- Special Collector’s Edition: Call 1-855-690-4499.
How to Cancel Smithsonian Magazine
Smithsonian Magazine currently sells subscriptions that may renew automatically. Subscribers can cancel by calling 1-800-766-2149 or emailing Smithsonian@SmithsonianService.com.
When canceling, provide the subscriber name, mailing address, account number if available, and the email address associated with the subscription. Ask for confirmation that automatic renewal has been stopped.
Keep the cancellation email or other confirmation until the final billing and refund status is clear.
Smithsonian Magazine Automatic Renewal
Current Smithsonian Magazine subscription offers explain that eligible subscriptions continue automatically until canceled. Smithsonian says subscribers receive a reminder showing the upcoming renewal rate approximately four to six weeks before the existing term expires.
If a credit or debit card is stored for the subscription, the card may be charged for the next term unless the subscription is canceled. Review the renewal notice rather than assuming the next term will have the same price as the previous one.
If you do not want the next renewal, cancel before the new subscription term begins and save the confirmation.
Smithsonian Magazine Refunds
Smithsonian Magazine’s current subscription terms state that subscribers may cancel at any time and request a refund for unmailed issues.
To request a refund, call 1-800-766-2149 or email Smithsonian@SmithsonianService.com.
When asking about a disputed renewal or refund, have the charge date, amount paid, subscription account information, and cancellation date available.
Unexpected Smithsonian Magazine Charges
If a Smithsonian Magazine charge is unexpected, first determine whether it represents an automatic renewal, a new subscription, a gift subscription, or a Smithsonian membership that includes the magazine.
Search your email for subscription and renewal confirmations and check the Subscriber Services account before reporting the payment as unauthorized.
If customer service cannot identify or resolve a completed charge that you genuinely did not authorize, contact the bank or card issuer using the number on the back of the card.
Do not post a complete Smithsonian Magazine account number, mailing label, payment-card number, billing address, password, bank information, or screenshot of a subscription account in a public review.
Missing Smithsonian Magazine Issues
If an expected print issue does not arrive, verify that the subscription remains active and that the mailing address is correct. Then contact Smithsonian Magazine Customer Service at 1-800-766-2149 or through Subscriber Services.
Have the subscriber name, mailing address, account number if available, and the issue that did not arrive ready.
If you recently moved, the mailing file for an upcoming magazine may already have been prepared before your address change was processed.
How to Change a Smithsonian Magazine Address
Smithsonian Magazine’s Contact page directs subscribers to its Subscriber Services site to view current subscription information or change a mailing address.
You can also contact customer service if you cannot access the online account. Enter the complete new address and verify the ZIP or postal code carefully.
Duplicate Smithsonian Magazines
Receiving two copies does not always mean that Smithsonian Magazine accidentally created a duplicate subscription. A person may have a separate Magazine Supporting Membership and another Smithsonian membership that also includes the magazine as a benefit.
Compare the subscription information on both mailing labels. Different account numbers can help customer service determine which subscription or membership generated each copy.
Magazine subscriptions and Friends of the Smithsonian memberships use different service channels, so identify the source before canceling anything.
Smithsonian Magazine Digital Access and Archives
Smithsonian Magazine offers digital access and a searchable archive. Current subscription information promotes access to magazine issues dating back to the 1970s.
Subscribers who need help accessing the digital archive can call 1-800-766-2149 or email Smithsonian@SmithsonianService.com.
If a digital subscription was purchased through an app store, review the receipt and billing account before contacting Magazine Customer Service so you can identify which company processed the purchase.
Current, Back and Special Issues
Smithsonian Magazine’s current FAQ says regular back issues are generally available only for the previous 12 months and availability is limited.
Special Collector’s Editions use a separate ordering number, 1-855-690-4499. Current pricing and availability can change, so check the Smithsonian Magazine FAQ before ordering.
Smithsonian Magazine Membership Questions
A Smithsonian Magazine subscription can also be associated with a Smithsonian Supporting Membership. This is different from programs such as Friends of the Smithsonian, Smithsonian Associates, Castle Circle, and other Smithsonian membership programs.
If customer service cannot locate the magazine through the normal subscription account, determine whether the magazine is being delivered as a benefit of another Smithsonian membership.
Visit the Smithsonian Institution Contact Directory for the correct contact when the issue involves another Smithsonian membership rather than a standalone magazine subscription.
Editorial Feedback and Reader Correspondence
Subscription questions should go to Magazine Customer Service, not the editorial department.
For comments or suggestions about Smithsonian Magazine content, use the official Smithsonian Magazine Feedback form.
Reader correspondence can also be mailed to:
Smithsonian magazine Reader Services
MRC 513
P.O. Box 37012
Washington, DC 20013
Smithsonian Magazine Privacy Help
Smithsonian Magazine publishes a privacy statement explaining its handling of subscriber, membership, website, marketing, and other personal information.
Visit the official Smithsonian Magazine Privacy Statement and Your Privacy Rights page for current privacy choices.
Smithsonian Magazine Subscription Scam Warning
If you receive an unexpected Smithsonian Magazine renewal email, invoice, phone call, or payment request, independently check the subscription through Smithsonian Magazine’s official website or call 1-800-766-2149. Do not provide a password, full card number, bank login, gift-card payment, or remote access to your computer to an unsolicited caller.
What to Have Ready Before Contacting Smithsonian Magazine
- Subscriber name
- Account number, if available
- Mailing address and ZIP code
- Email address associated with the subscription
- Issue that is missing, when applicable
- Renewal or billing date
- Amount of a disputed charge
- Cancellation confirmation
- Mailing labels from duplicate subscriptions
- Information showing whether the magazine is part of another Smithsonian membership
How to Escalate a Smithsonian Magazine Complaint
Start with Magazine Customer Service at 1-800-766-2149, Smithsonian@SmithsonianService.com, or the Subscriber Services site.
Explain the requested resolution clearly, such as canceling automatic renewal, refunding unmailed issues, replacing a missing magazine, correcting the address, merging duplicate subscriptions, or restoring digital access.
Keep copies of billing notices, cancellation requests, emails, mailing labels, and previous customer-service correspondence. If you follow up, refer to the original request rather than starting over without the earlier details.
Smithsonian Magazine Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Smithsonian Magazine customer reviews. The displayed rating is 0 out of 5 based on zero reviews and should not be interpreted as a negative customer-service rating.
Because no reviews have been submitted, CSN does not currently have enough feedback to identify meaningful patterns involving Smithsonian Magazine cancellations, billing, automatic renewals, refunds, missing issues, digital access, delivery, or customer-service response times.
Related Magazine Customer Service Pages
Smithsonian Magazine Customer Service FAQs
What is the Smithsonian Magazine customer service phone number?
Call 1-800-766-2149 for Smithsonian Magazine subscription customer service.
What is the Smithsonian Magazine customer service email?
Email Smithsonian@SmithsonianService.com for subscription and membership-support questions related to Smithsonian Magazine.
What are Smithsonian Magazine customer service hours?
Smithsonian Magazine’s current main subscription-support pages do not publish the older Monday through Friday, 8 AM to 8 PM Eastern schedule. Check the current official support page rather than relying on historical hours.
How do I cancel Smithsonian Magazine?
Call 1-800-766-2149 or email Smithsonian@SmithsonianService.com and request cancellation.
Can I get a refund after canceling?
Current Smithsonian Magazine subscription terms state that subscribers may request a refund for unmailed issues after cancellation.
Does Smithsonian Magazine automatically renew?
Many current Smithsonian Magazine subscription offers use automatic renewal. Smithsonian says it sends a renewal reminder approximately four to six weeks before the subscription expires.
How do I change my mailing address?
Use the official Smithsonian Magazine Subscriber Services site or contact Magazine Customer Service.
How do I report a missing issue?
Contact Smithsonian Magazine Customer Service and provide your subscriber information and the issue that did not arrive.
Why am I receiving two copies of Smithsonian Magazine?
You may have multiple subscriptions or receive the magazine through more than one Smithsonian membership. Compare the account information on each mailing label before canceling either subscription.
How do I order a special Smithsonian Magazine issue?
Special Collector’s Editions can currently be ordered by calling 1-855-690-4499. Availability varies.
Is Smithsonian Magazine part of the Smithsonian Institution?
Yes. Smithsonian Magazine is a publication of the Smithsonian Institution and covers science, history, art, culture, innovation, travel, and Smithsonian research and collections.
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Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Smithsonian Magazine, the Smithsonian Institution, Smithsonian Enterprises, Smithsonian Customer Service, or any Smithsonian membership or subscription-processing provider. CustomerServiceNumbers.com cannot access a subscription, change a mailing address, cancel an account, replace an issue, issue a refund, stop automatic renewal, or provide Smithsonian Magazine customer service.