SMUD is a community-owned electric utility serving most of Sacramento County and small adjoining portions of Placer and Yolo counties. Residential, business, outage, construction, billing, and specialized support use different contact routes.
For sparking or downed power lines, fire, electrocution risk, or another immediate electrical danger, move away from the area and call 911 first. Then report the condition to SMUD.
SMUD Customer Service Phone Numbers
Residential Customer Service
- English: 1-888-742-7683
- Spanish: 1-866-651-4420
- Representative Hours: Monday-Friday, 7:00 a.m.-7:00 p.m. PT
- Automated Residential Self-Service: Available 24 hours a day
- Customer-Service Email: CustomerServices@smud.org
- Secure Email and Live Chat: Available after signing in to My Account
Business and Construction Support
- Business Customer Service: 1-877-622-7683
- Business Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. PT
- Construction Services: 1-916-732-5700
Outage and Safety Contacts
- Power Outage Line: 1-888-456-7683
- Emergency, Sparking or Downed Lines: Call 911 first
- Outage Center: Report or Check a SMUD Outage
- Text Outage Report: Text OUT to MYSMUD or 697683 from the primary mobile number registered on the account
Additional SMUD Contacts
- Vegetation Management: 1-866-473-9582
- SMUD EV Advisor: 1-833-243-4236
- Energy-Efficiency Equipment Loans: 1-916-732-5081
- SMUD Energy Store: 1-844-307-0443
- Substation Equipment Support: 1-916-732-6043
- Official Customer Support: SMUD Customer Support
- Official Website: SMUD.org
Do not include account numbers, Social Security numbers, passwords, bank details, medical records, or complete identification documents in an ordinary email. Use My Account secure messaging or a verified submission method for sensitive information.
SMUD Headquarters and Customer Service Center
SMUD Headquarters
Sacramento Municipal Utility District
6201 S Street
Sacramento, CA 95817
The 6201 S Street location is SMUD’s headquarters and the location used for Board meetings. It is not the primary walk-in residential payment counter.
SMUD Customer Service Center
SMUD Customer Service Center
6301 S Street
Sacramento, CA 95817
- Lobby Hours: Monday-Friday, 8:00 a.m.-6:00 p.m.
- Services: In-person payments and available customer-service assistance
Verify holiday closures and available services before traveling. Do not mail an ordinary bill payment to either S Street address.
SMUD Outages and Electrical Emergencies
Report a nonemergency power outage through SMUD’s Outage Center, My Account, text service, or by calling 1-888-456-7683.
Call 911 first when the condition involves:
- A downed or sparking power line
- Fire or smoke near electrical equipment
- A vehicle that struck a pole or electrical cabinet
- A person or animal contacting electrical equipment
- Another immediate threat to life or property
Assume every fallen wire is energized. Stay away from the line and from fences, trees, vehicles, water, or other objects touching it.
Information to Provide With an Outage Report
- Street number and service address
- Primary telephone number
- Meter or account number when requested securely
- Whether neighboring properties are affected
- Whether lights are flickering or power is completely off
- Any visible damage, smoke, sparks, or fallen equipment
Restoration estimates can change after crews inspect the cause, damage, access conditions, weather, and required equipment.
During an Outage
- Turn off major appliances and sensitive electronics.
- Leave one light switched on so you know when service returns.
- Keep refrigerator and freezer doors closed.
- Use generators only outdoors and away from windows and doors.
- Never connect a portable generator directly to household wiring without an approved transfer system.
- Do not use a gas stove, charcoal grill, or outdoor heater indoors.
SMUD Service Territory and Utility Distinctions
SMUD provides electric service within its assigned territory, covering most of Sacramento County and small adjoining portions of Placer and Yolo counties.
The electric provider is normally determined by the service address. Customers generally cannot select SMUD merely by comparing prices or customer-service ratings with unrelated utilities.
SMUD provides electricity rather than natural-gas service. A gas leak, gas billing issue, or gas shutoff should be reported to the gas provider shown on the customer’s gas bill. Call 911 for an immediate gas emergency.
Start, Stop, or Transfer SMUD Service
Customers can submit a request through My Account or contact residential customer service.
- Start service: Request up to 35 days in advance
- Stop service: Request up to 30 days in advance
- Processing days: Monday-Friday, excluding holidays
New residential customers may need:
- Service address
- Requested start date
- Legal name
- Social Security number
- Government-issued identification
- Contact information
- Previous SMUD account information when applicable
Existing customers should sign in to stop, transfer, or add service. Keep the confirmation number and verify the final billing date and forwarding address.
Start, Stop, or Transfer SMUD Service
SMUD My Account and Mobile App
My Account allows customers to:
- View and pay bills
- Review electric usage
- Download prior bills
- Manage Auto Bill Pay
- Request payment arrangements
- Set bill alerts
- Send secure messages
- Use live chat
- Report outages
- Start, stop, or transfer service
- Enroll in eligible programs
Sign In or Register for SMUD My Account
SMUD Login Problems
If you cannot sign in:
- Verify the username or email address.
- Use the official password-reset option.
- Check spam or junk folders for verification messages.
- Confirm that the account and ID numbers are entered correctly.
- Try the official website or current SMUD mobile app.
- Contact customer service if access cannot be restored.
Do not give a password, authentication code, bank information, or complete account number to an unexpected caller or text sender.
How to Pay a SMUD Bill
Available payment methods include:
- My Account
- Guest payment without signing in
- Auto Bill Pay
- Telephone payment
- Customer Service Center
- Authorized pay stations
Pay by Phone
Call 1-888-742-7683.
- Representatives can take eligible eCheck payments Monday-Friday, 7:00 a.m.-7:00 p.m.
- The automated residential payment system is available 24/7.
Pay by Mail
SMUD
P.O. Box 15555
Sacramento, CA 95852-1555
Write the SMUD account number on the check and include the payment stub. Do not mail cash.
Pay in Person
Payments can be made at the Customer Service Center at 6301 S Street or at an authorized pay station.
Payment methods vary by location. SMUD states that its pay stations generally accept cash, check, or money order, while Walmart locations accept cash and PIN-based debit transactions. Credit cards are not accepted at SMUD pay stations.
SMUD Auto Bill Pay
Customers can enroll in recurring payments through My Account or the applicable electronic-funds-transfer process.
Before relying on automatic payment, confirm:
- The bank account entered
- The first automatic-payment date
- The amount scheduled
- Whether a past-due balance must be paid separately
- Whether a returned payment canceled enrollment
Continue paying manually until a bill confirms that the bank will pay the stated amount and date. Keep the enrollment confirmation.
SMUD Payment Arrangements and Disconnection Help
Customers needing more time should contact SMUD before the due date or scheduled disconnection.
Depending on eligibility, options may include:
- Minimum payment: Pay the amount required to avoid disconnection
- Installment plan: Add the balance to the next bill or divide it over as many as six months
- Payment extension: Extend the due date of a past-due balance
Ask SMUD to confirm:
- The amount due immediately
- Each installment and due date
- Whether current bills must also be paid
- Whether late or returned payments cancel the arrangement
- Whether disconnection remains scheduled
A submitted assistance application, disputed bill, or pending customer-service inquiry does not automatically stop disconnection. Confirm the account status directly.
SMUD Financial Assistance and Discounts
Energy Assistance Program Rate
The Energy Assistance Program Rate provides a monthly discount to qualifying households based on income and household size.
Applicants may need to provide current income, benefit, or household documentation. SMUD periodically requires customers to renew or verify eligibility.
Medical Equipment Discount
Eligible customers using qualifying electric medical equipment can receive a $15 monthly bill discount.
The Medical Equipment Discount:
- Does not guarantee uninterrupted electric service
- Does not guarantee priority restoration
- Does not replace emergency backup power
- May be combined with EAPR when the customer qualifies for both
Customers relying on electricity for medical needs should maintain charged batteries, backup equipment, medications, emergency contacts, and a safe relocation plan.
Vulnerable Population Program
Eligible customers can enroll to receive additional communications and advance notice when possible for wildfire-related planned de-energization events.
Advance notice may not be possible during every unplanned outage. Enrollment is not a promise that electricity will remain available.
Community Assistance
Additional resources may include:
- Home Energy Assistance Program
- 2-1-1 Sacramento
- Salvation Army assistance
- Other local nonprofit and government programs
Eligibility, funding, documentation, and available benefit amounts vary.
SMUD High-Bill and Meter Concerns
Before disputing a high bill:
- Compare the number of billing days with prior months.
- Review whether the meter reading was actual or estimated.
- Check Time-of-Day usage and peak-hour consumption.
- Compare weather and heating or cooling use.
- Review electric vehicles, pools, pumps, appliances, guests, or occupancy changes.
- Check whether a prior balance, fee, installment, or loan payment is included.
- Review hourly or daily usage through My Account.
- Contact SMUD and request a billing explanation or investigation.
SMUD’s billing-error rules allow it to investigate a questioned bill. SMUD may require the disputed amount to be deposited while the investigation is pending. Ask what amount must be paid to keep the account in good standing.
Do not assume a high bill proves that the meter is defective. Usage, weather, rates, billing periods, equipment, and account adjustments should also be reviewed.
SMUD Refunds and Account Credits
A customer may request a refund for an eligible:
- Credit balance
- Duplicate payment
- Overpayment
- Confirmed billing adjustment
Call 1-888-742-7683 from 7:00 a.m. to 7:00 p.m. weekdays.
SMUD states that payments made by electronic or physical check require a 14-day waiting period before a refund can be issued.
Ask for the refund amount, method, expected processing time, and confirmation number.
Property Damage and Appliance Claims
A customer who believes a SMUD action, equipment failure, voltage event, outage, field operation, vehicle, or employee caused property damage can submit a claim.
- Claims Email: claims@smud.org
- Claims Fax: 1-916-732-5207
- Mail: Sacramento Municipal Utility District, Attn: Claims MS A255, P.O. Box 15830, Sacramento, CA 95852-0830
Keep:
- Photographs and video
- Receipts and repair estimates
- Model and serial numbers
- Outage or incident dates and times
- Electrician or technician reports
- Proof of ownership and replacement cost
- Prior SMUD case or outage numbers
Submit copies and retain the originals. Filing a claim does not guarantee reimbursement.
SMUD Tree Trimming and Vegetation Concerns
Call Vegetation Management at 1-866-473-9582 when trees or vegetation are growing close to SMUD power lines, poles, transformers, or utility easements.
Do not attempt to trim a tree touching or near an energized line. Keep people and equipment away and report an immediate electrical danger to 911 and SMUD.
A tree on private property may remain the owner’s responsibility when it does not interfere with SMUD equipment. Clarify whether the work involves utility clearance, routine landscaping, storm damage, or a privately owned service line.
Solar, Battery, and Contractor Complaints
SMUD handles electric interconnection, meter installation, utility rates, export credits, and applicable solar or battery program requirements.
A private contractor may separately handle:
- Sales representations
- Financing or leases
- System design
- Permits
- Installation
- Equipment warranties
- Production guarantees
- Monitoring software
- Roof damage or repairs
Identify whether the dispute involves SMUD or the installer, lender, equipment manufacturer, city or county permitting office, or another party.
SMUD Scam and Fraud Warnings
Be suspicious when someone claiming to represent SMUD:
- Threatens immediate shutoff unless payment is made within minutes
- Requires a wire transfer, prepaid money card, gift card, or cryptocurrency
- Directs payment to a non-SMUD location
- Requests a My Account password or security code
- Requests financial information by ordinary email
- Offers an unverified rebate, inspection, or equipment installation
- Requests access to the home without verifiable identification
Caller ID can be falsified. End the contact and independently call:
- Residential: 1-888-742-7683
- Business: 1-877-622-7683
Contact the financial institution promptly if money or account information was provided to a suspected scammer.
How to File a SMUD Complaint
- Contact SMUD residential or business customer service.
- Explain the issue, dates, amounts, and requested resolution.
- Ask for a case or reference number.
- Request supervisory review when the first representative cannot resolve the matter.
- Submit supporting documents through secure messaging or another approved method.
- Request a written explanation or final response.
- Retain bills, notices, payment records, photographs, emails, and call notes.
SMUD is a publicly owned municipal utility and is generally not regulated by the California Public Utilities Commission for ordinary rates, billing, and account complaints.
SMUD’s elected Board sets policies, rates, and long-term direction. Customers may contact their elected Board representative or provide public comment about policy matters, but the Board Office is not a substitute for outage reporting, emergency service, payment arrangements, or routine account investigation.
- SMUD Board Office: 1-916-732-6155
- Board and Ward Information: SMUD Board of Directors
About SMUD, Governance, and Leadership
- Legal Name: Sacramento Municipal Utility District
- Common Name: SMUD
- Organization Type: Community-owned municipal electric utility
- Ownership: SMUD customers
- Governance: Seven-member elected Board of Directors
- Board President: Dave Tamayo
- CEO and General Manager Through August 1, 2026: Paul Lau
- Incoming CEO and General Manager Beginning August 2, 2026: Lora Anguay
- Headquarters: 6201 S Street, Sacramento, CA 95817
SMUD has no private parent corporation or shareholders. Its headquarters is a public utility administrative location and Board meeting site, not a replacement for the Customer Service Center, outage line, or secure account support.
SMUD Customer Service FAQs
What is the SMUD customer-service phone number?
Residential customers can call 1-888-742-7683. Representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. Pacific Time.
Does SMUD have a Spanish customer-service number?
Yes. Call 1-866-651-4420.
What is the SMUD business customer-service number?
Business customers can call 1-877-622-7683 Monday through Friday from 8:00 a.m. to 5:00 p.m.
How do I report a SMUD outage?
Call 1-888-456-7683, use the Outage Center, report through My Account, or text OUT to MYSMUD from the primary mobile number on the account.
What should I do about a downed power line?
Stay away and call 911 first. Then notify SMUD. Do not touch the line or anything contacting it.
Does SMUD have a customer-service email?
SMUD lists CustomerServices@smud.org. Secure messages and chat are also available through My Account.
Where is the SMUD Customer Service Center?
The walk-in Customer Service Center is at 6301 S Street, Sacramento, California 95817. Current lobby hours are Monday through Friday from 8:00 a.m. to 6:00 p.m.
Where is SMUD headquartered?
SMUD’s headquarters is at 6201 S Street, Sacramento, California 95817.
How do I start or stop SMUD service?
Use My Account or call customer service. Start requests can be submitted up to 35 days in advance, while stop requests can be submitted up to 30 days in advance.
Can SMUD arrange payments on a past-due bill?
Qualifying customers may be offered a minimum payment, installment plan, or payment extension. Contact SMUD before disconnection and confirm every requirement.
Does SMUD offer a low-income discount?
Yes. The Energy Assistance Program Rate provides a monthly discount to eligible households based on income and household size.
Does SMUD offer a medical-equipment discount?
Eligible customers can receive a $15 monthly discount for qualifying electric medical equipment. It does not guarantee uninterrupted service or priority restoration.
How do I request a refund from SMUD?
Call 1-888-742-7683 regarding an eligible credit balance, duplicate payment, or overpayment.
How do I submit a property-damage claim?
Email claims@smud.org, fax 1-916-732-5207, or mail the completed claim and documentation to SMUD Claims at P.O. Box 15830, Sacramento, California 95852-0830.
Who owns SMUD?
SMUD is owned by its customers and governed by a seven-member elected Board of Directors.
Who is SMUD’s CEO?
As of July 28, 2026, Paul Lau remains CEO and General Manager through August 1. Lora Anguay is scheduled to assume the position on August 2, 2026.
Does the California Public Utilities Commission regulate SMUD?
SMUD is a publicly owned municipal utility and is generally not subject to CPUC regulation of ordinary rates and customer accounts. Its elected Board has authority over SMUD rates and policies.
SMUD Customer Service Reviews and Complaints
The review section below allows customers to share firsthand experiences involving SMUD billing, payments, outages, start or stop orders, disconnection notices, meter concerns, payment arrangements, assistance programs, claims, solar interconnection, tree trimming, scams, and complaint handling.
No SMUD reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Clearly identify whether the issue involved SMUD, a landlord, property manager, electrician, solar installer, appliance company, authorized pay station, payment processor, collection agency, tree contractor, natural-gas provider, or another organization.
Share Your SMUD Experience
Describe the approximate date, type of service or account issue, support route used, response received, processing time, and final outcome.
Do not post a SMUD account or meter number, complete service address, Social Security number, government identification, payment-card or bank information, password, authentication code, payment-arrangement details, medical documentation, disconnection notice, private telephone number, or photographs showing sensitive electrical infrastructure.
Page Update Note
This SMUD customer-service page was updated on July 28, 2026, to verify residential support and hours; add Spanish, business, construction, email, chat, and outage contacts; distinguish headquarters from the walk-in Customer Service Center; update current and incoming leadership; explain SMUD’s community-owned governance; add start, stop, payment, billing-dispute, refund, assistance, medical-equipment, claims, tree, solar, scam, and complaint guidance; remove geographically unrelated utility comparisons and unsupported review themes; and accurately describe the live CustomerServiceNumbers.com rating and review count.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with the Sacramento Municipal Utility District, SMUD’s Board of Directors, a SMUD contractor, solar installer, electrician, authorized pay station, payment processor, landlord, property manager, natural-gas utility, California Public Utilities Commission, or another government or utility organization.
This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, executives, Board officers, rates, payment procedures, assistance-program rules, outage information, service territory, claim requirements, and utility policies can change. Verify important information through SMUD and the notices or rules applying to the account.
CustomerServiceNumbers.com cannot start or stop electric service, report or restore an outage, stop a disconnection, change a bill, approve an assistance application, issue a refund, investigate a meter, trim a tree, process a claim, approve a solar interconnection, or decide a utility complaint. Contact SMUD, 911, a qualified contractor, financial institution, government agency, attorney, or another responsible organization directly.