Need help with a Six Flags ticket, season pass, membership charge or park visit? Six Flags handles most guest questions through park-specific support teams. Use the official contact page to select the park connected to your purchase or visit rather than calling an unrelated Six Flags location.

Six Flags Customer Service

National guest-support route: Select the applicable park on the Six Flags contact page
Guest Relations email: consumermarketing@sixflags.com
Corporate main office: 704-414-4700
Contact-form response estimate: Allow approximately one business week
Park telephone numbers: Listed separately for each park on the contact page

Six Flags Entertainment Corporation headquarters:
8701 Red Oak Boulevard
Charlotte, NC 28217

Corporate office information: Visit the Six Flags Corporate Office page.

Choose the Correct Six Flags Support Route

Ticket or online order: Select the park where the ticket was purchased.
Season pass question: Contact the passholder’s home park and review the current pass terms.

Membership billing or cancellation: Use the Membership Support or payment portal associated with the account.
Complaint about a park visit: Submit the contact form for the specific park involved.
Lost item: Contact that park’s Lost and Found or Guest Services team.

Accessibility question: Review the park’s Guest Accessibility Guide and contact Guest Services before visiting.
Group event: Contact the Group Sales team at the applicable park.
Corporate or investor question: Use the Charlotte corporate office or official investor contact page.

How to Contact Six Flags Guest Relations

Visit the official Six Flags Contact Us page.
Select the park connected to the ticket, pass, purchase or visit.
Choose the closest issue type and complete the park-specific form.
Include the order number, visit date, pass type and a concise description of the problem.

State the resolution you are requesting.
Save the submission confirmation, screenshots and any case number.

Six Flags asks guests to allow approximately one business week for a response to its central contact form. Some individual park pages also provide a local telephone number, chatbot or live-chat option. Availability and staffed hours vary by park and season.

Does Six Flags Have a National Customer Service Number?

Six Flags does not currently publish one telephone number as the primary national route for every ticket, pass and park complaint. The official system directs guests to select the park involved because telephone numbers, operating hours and support teams differ by location.

The Six Flags Entertainment Corporation corporate office can be reached at 704-414-4700, but routine park, ticket, membership and lost-property questions should begin with the park-specific contact system.

Is 732-928-2000 the National Six Flags Number?

No. That number has been associated with Six Flags Great Adventure in New Jersey. It should not be used as the general customer-service number for every Six Flags park.

Information to Have Ready

Provide enough information for Six Flags to locate the purchase or visit:

The Six Flags park name
Date of visit or planned visit
Ticket, season-pass or membership type
Order or confirmation number
Email address used for the purchase
Name on the ticket, pass or account
Payment date and amount
Last four digits of the payment method when requested through an official form

Receipts and confirmation emails
Screenshots of app, account or ticket errors
Approximate time and location of an in-park incident
The resolution being requested

Privacy reminder: Do not publish ticket barcodes, QR codes, complete order numbers, payment-card information, passwords, medical records, children’s information or home addresses in a public review. Submit private documentation only through an official Six Flags or park support system.

Six Flags Ticket Help

Contact the park that issued the ticket for problems involving:

A missing confirmation email
An incorrect visit date
A duplicate order or charge
A ticket that does not appear in the app
An unreadable barcode
A promotional code that did not apply
An incorrect park or ticket type
A ticket purchased through a third party

Tickets are normally tied to the park and terms under which they were issued. A ticket purchased for one location may not be accepted at another Six Flags park.

If the ticket came from a travel website, reseller, employer, school, group organizer or another third party, that seller may control changes and refunds.

Six Flags Refund Policy

Six Flags’ published purchase terms generally state that admission products are non-refundable. The current season-pass and membership terms also say that, except where required by law, sales are final and do not qualify for refunds, credits, exchanges, price adjustments or rain checks.

Refunds are generally not provided because of:

Rain or other weather conditions
An unused or expired ticket
A ride or attraction closure
Changed park hours
Crowds or capacity restrictions
Lost or forgotten passes
A later promotional price
Unused season-pass or membership benefits

A guest should still contact the correct park when there is a duplicate purchase, technical ordering error, canceled separately ticketed event or another situation that may be addressed under applicable law or specific written terms. Include documentation and do not promise that a refund will be approved.

How to Manage a Six Flags Membership

The Six Flags Membership Support Center provides tools for qualifying legacy memberships, including:

Finding an account or confirmation number
Making a payment
Changing payment information
Reviewing recent payments
Reporting a billing problem
Removing an eligible member
Requesting membership cancellation

Have the email address used for the purchase and the applicable order or confirmation ID. The confirmation ID for many legacy memberships is a nine-digit number and is different from the number printed on the physical pass.

How to Cancel a Six Flags Membership

Membership cancellation rules depend on the agreement accepted when the membership was purchased. Many legacy Six Flags memberships included a 12-month minimum commitment and required advance notice before the final desired payment.

Locate the membership agreement and confirmation ID.
Sign in through the applicable Six Flags Membership or payment portal.
Open the Membership section.
Review the account’s minimum commitment and cancellation eligibility.
Select Cancel Membership when the option is available.
Save the cancellation confirmation and verify whether another payment is scheduled.

Do not assume that deleting the Six Flags app, removing a payment card or allowing a payment to fail cancels a membership. If the portal does not recognize the account, use the Membership Support contact form.

Season Pass and Home Park Help

Six Flags pass products have different benefits and geographic access. Review the current terms for the exact pass type, purchase date and home park.

Some passes are valid only at the issuing park.
Some products provide regional or multi-park access.
Benefits may include restrictions, blockout dates and capacity limits.
Some passes must first be activated at the issuing home park.
Add-ons such as dining, parking or line-skipping access may have separate terms.

Legacy memberships and discontinued pass products may retain only the benefits stated in their original or transitional terms.

Contact the home park before purchasing another ticket if a pass does not appear in the app or does not scan at another location.

Important 2026 Six Flags Park Changes

Several parks changed ownership in 2026.

The following six U.S. parks are now associated with EPR Properties and Enchanted Parks:

Michigan’s Adventure
Schlitterbahn Waterpark Galveston
Six Flags Great Escape
Six Flags St. Louis
Valleyfair
Worlds of Fun

La Ronde transitioned to EPR Properties and La Ronde Operations.

The parks continued using transitional branding during 2026, but support responsibility and pass benefits may depend on the purchase date and product. Use the official Six Flags transition FAQ and the new operator’s contact system for current assistance.

Six Flags states that qualifying 2026 passes and active memberships purchased before the applicable park-sale cutoff dates continue to receive transitional admission through the 2026 operating season. Passes purchased after the applicable transition date may not include those parks unless expressly stated.

For Great Escape, Michigan’s Adventure, Schlitterbahn Galveston, Six Flags St. Louis, Valleyfair or Worlds of Fun, the current Six Flags contact page directs guests to Enchanted Parks.

Six Flags Accessibility Assistance

Accessibility information and ride requirements vary by park. Before visiting:

Open the accessibility page for the specific park.
Download its current Guest Accessibility Guide.
Review mobility, sensory, service-animal and ride-access information.
Contact the park’s Guest Services team with unresolved questions.
Visit Guest Services at the park entrance if assistance is needed on arrival.

Do not include detailed medical records in an initial public message. Ask the park how any necessary private documentation should be submitted.

Lost and Found

Lost-property reports must be directed to the park where the item was lost. Include:

Date and approximate time of the visit
A detailed description of the item
The ride, restaurant, store or park area where it was last seen

Identifying features that are not publicly visible
A locker or receipt number when relevant

Do not enter restricted ride areas or attempt to retrieve an item yourself. Notify a ride attendant, Security or Guest Services.

How to Escalate a Six Flags Complaint

Start with the park involved using the official contact page.
Save the form confirmation, emails, receipts and case number.
Allow the stated response period.
Reply to the existing case rather than creating several duplicate requests.

If unresolved, contact Six Flags Guest Relations and include the earlier case information.
For a corporate-level concern, write to the Charlotte headquarters with copies rather than original documents.

Keep the complaint factual. Explain what occurred, when it occurred, who was contacted and the specific resolution being requested.

Six Flags Customer Reviews

There are currently no published Six Flags customer reviews on this page. Guests can help other readers by describing:

The park and date involved
The ticket, pass, membership or guest-relations issue
The support method used
How long it took to receive a response
Whether the park or Six Flags resolved the problem

Keep reviews factual and omit ticket codes, account identifiers, payment information and other private details.

Six Flags Customer Service FAQ

What is the Six Flags customer service phone number?

Six Flags primarily directs guests to its official contact page to select the park involved. Park telephone numbers vary. The corporate main number is 704-414-4700, but it is not the first route for routine park support.

Where is Six Flags headquartered?

Six Flags Entertainment Corporation is headquartered at 8701 Red Oak Boulevard, Charlotte, North Carolina 28217.

How do I contact Six Flags about a ticket?

Open the Six Flags contact page, select the park that issued the ticket and submit the order number, visit date, ticket type and explanation of the problem.

Can I receive a refund because it rained?

Six Flags’ published terms generally do not provide refunds or rain checks for weather, ride closures or attraction availability.

How do I cancel a Six Flags membership?

Use the applicable Membership or payment portal, review the agreement’s commitment and notice requirements, and select the cancellation option when eligible. Save the confirmation.

How do I contact Six Flags about a lost item?

Contact Lost and Found or Guest Services at the specific park where the item was lost.

Are Great Escape and Six Flags St. Louis still operated by Six Flags?

Those parks were among the properties transferred to EPR Properties and Enchanted Parks in 2026. The Six Flags contact page directs current inquiries for those parks to Enchanted Parks.

Does Six Flags offer live chat?

Some park websites offer chatbot or live-chat assistance, but availability and staffed hours differ by park. Open the applicable park page and look for its Chat option.

Related Customer Service Guides

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Share it with someone who needs help with a Six Flags ticket, pass, membership or park complaint. If you contacted Six Flags, consider leaving a factual review about the park, support route and resolution.

Why Trust This Six Flags Contact Guide?

CustomerServiceNumbers.com checks guest-support information against official Six Flags contact, corporate, accessibility, membership and purchase-policy pages. Park telephone numbers, ownership, hours, pass benefits and operating policies can change, so confirm important details with the specific park before visiting.

Independent directory disclaimer: CustomerServiceNumbers.com is an independent information website and is not affiliated with, endorsed by or operated by Six Flags Entertainment Corporation, EPR Properties, Enchanted Parks, La Ronde Operations or any individual park. Company and park names belong to their respective owners.

Page Update Note: This page was reviewed on August 14, 2026. It provides Six Flags’ current park-specific contact system, Charlotte headquarters information, ticket and membership guidance, accessibility resources and 2026 park-transition details.

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Six Flags Customer Service: Tickets, Passes and Guest Relations