Check ’n Go customer service can help with online-loan applications, payment questions, Pocket360 access, refinancing, past-due accounts, retail-store concerns, complaints and suspected fraud.
Check ’n Go offers installment loans, payday loans or cash advances, and other financial services where permitted. Available products, rates, fees, loan amounts, repayment terms and legal lenders vary by state and account. Review the agreement and state disclosures for the exact terms that apply to a specific loan.
Last Updated: August 19, 2026
How to Contact Check ’n Go Customer Service
- Feedback Hotline and online-loan support: 1-888-372-9329
- Retail Support: 1-800-561-2274
- Online contact, complaint and fraud form: Contact Check ’n Go
- Online account access: Pocket360
- Frequently asked questions: Check ’n Go FAQs
- Store locator: Find a Check ’n Go location
- Customer mailing address: Check ’n Go, P.O. Box 36454, Cincinnati, OH 45236-0454
- Official website: CheckNGo.com
Check ’n Go’s current contact page does not publish universal operating hours for the Feedback Hotline or Retail Support. Local-store hours vary by location. Check the official contact page, store listing or telephone system for current availability.
Best Check ’n Go Support Route by Issue
- Online-loan application or account: Call 1-888-372-9329 or sign in to Pocket360.
- Upcoming or past-due online payment: Review the loan agreement and Pocket360 account, then call 1-888-372-9329 if assistance is required.
- Retail-store transaction: Contact the store shown on the receipt or loan documents first.
- Store complaint: Contact the local manager and then Retail Support at 1-800-561-2274.
- General complaint: Use the Feedback Hotline or the official contact form.
- Unauthorized loan or suspected identity theft: Select the fraud or identity-theft option on the official contact form.
- Credit-report dispute: Use the company’s complaint process and identify the specific information being disputed.
- Rates, fees or available products: Review the state-specific rates and terms and the signed loan agreement.
What to Have Before Contacting Check ’n Go
- Name used on the application or account
- General loan or application type
- Application, payment or transaction date
- Payment amount and method
- Local-store location when applicable
- Relevant receipt, agreement or confirmation
- Pocket360 error message or screenshot
- Names or roles of representatives previously contacted
- Complaint or reference number
- A concise description of the requested correction or resolution
Do not provide sensitive information in a public review. Give account-identifying information only through a verified Check ’n Go, bank, credit-bureau, regulator or law-enforcement channel.
Check ’n Go Pocket360 Account Help
Pocket360 can be used to view an online account, check payment information and make eligible debit-card payments.
For help with a forgotten password or continuing technical problem, call 1-888-372-9329.
Banking information may be updated through the process available in Pocket360. Retail customers may also be instructed to bring updated banking documentation to a local store.
Use only the official Pocket360 website. Do not provide a password or one-time verification code to someone who contacts you unexpectedly.
Check ’n Go Payment and AutoPay Help
Check ’n Go states that online-loan payments are commonly scheduled through AutoPay. Depending on the account and state, an eligible debit-card payment may also be made through Pocket360 or by phone.
To make an authorized phone payment, call 1-888-372-9329.
Check ’n Go currently states that an online loan cannot be paid in a retail store. A retail loan or store transaction should be handled according to the store receipt and loan agreement.
Before making a payment, verify:
- Payment amount
- Due date
- Payment method
- Bank or card account being used
- Confirmation or reference number
- How the payment will appear in Pocket360
Keep payment confirmations, receipts and relevant bank records until the account balance has been updated correctly.
Mailing a Check ’n Go Payment
Customers who have selected an eligible manual-payment method may be instructed to mail a money order or cashier’s check.
The current regular-payment address published by Check ’n Go is:
CNG Holdings Customer Payments
P.O. Box 202101
Dallas, TX 75320-2101
The current overnight-payment address is:
Lockbox Services 202101
Attn: CNG Holdings Customer Payments
2975 Regent Blvd., Suite 100
Irving, TX 75063
Allow sufficient delivery time and include the account-identifying information required by Check ’n Go. Retain a copy and proof of delivery.
Payment instructions can vary. Confirm the address against the current loan agreement or official account instructions before mailing money. Do not mail cash or original identity documents.
What to Do if You Cannot Make a Payment
Contact Check ’n Go before the payment becomes further past due.
For an online loan, call 1-888-372-9329. For a retail loan, contact the responsible store.
Ask whether an account-specific payment arrangement, refinancing option or state-required extended payment plan is available. Eligibility depends on the product, agreement, account status and state law.
A verbal discussion does not automatically change a written due date or AutoPay authorization. Request written confirmation of any revised payment amount, payment date, fee or repayment arrangement.
Check ’n Go Rates, Fees and State Availability
Check ’n Go does not offer identical products or terms in every state.
Use the official rates-and-terms page to review current product availability and state disclosures.
The official website currently lists online operations in:
- Alabama
- California
- Delaware
- Florida
- Idaho
- Indiana
- Kansas
- Michigan
- Missouri
- Oklahoma
- South Carolina
- Texas
- Utah
- Wisconsin
Retail locations are currently listed in Alabama, Delaware, Idaho, Michigan, Missouri, Oklahoma, South Carolina, Texas, Utah and Wisconsin.
Before accepting a loan, review:
- Amount financed
- Annual percentage rate
- Finance charge
- Total of payments
- Payment schedule
- Late or returned-payment fees
- AutoPay authorization
- Refinancing or renewal terms
- The legal lender or credit-services organization named in the agreement
Payday and other high-interest loans can be expensive. Check ’n Go states that payday loans are intended for short-term financial needs rather than as a long-term financial solution.
Unauthorized Payments, Fraud and Identity Theft
Use Check ’n Go’s official contact form if:
- A loan application was submitted without permission
- An unfamiliar loan appears under your identity
- A bank or card payment was not authorized
- Someone accessed a Pocket360 account
- A caller or message is impersonating Check ’n Go
Notify the affected bank or card issuer promptly about an unauthorized transaction. Review credit reports for unfamiliar accounts or inquiries.
Consumers affected by identity theft can also use IdentityTheft.gov to create a recovery plan.
Do not post bank-account numbers, card details, Social Security numbers, identification documents or fraud-report information in a public comment.
Check ’n Go Credit-Reporting Disputes
A credit-reporting concern may involve:
- An account the consumer does not recognize
- An incorrect balance
- A payment reported incorrectly
- An account still shown as unpaid after payoff
- Duplicate account reporting
- Information associated with the wrong consumer
Use the credit-dispute option on Check ’n Go’s official contact page. Identify the account, the specific information being challenged, why it is incorrect and the correction requested.
Written disputes may be mailed to:
Check ’n Go
Attn: Credit Disputes
P.O. Box 36454
Cincinnati, OH 45236-0454
Send copies rather than original documents and remove unrelated sensitive information.
How to Escalate a Check ’n Go Complaint
- Contact the local store first when the issue involves an in-store transaction, employee interaction, payment receipt or store-level promise.
- For an online loan, payment, Pocket360 account or general complaint, call 1-888-372-9329.
- For store-related support, call 1-800-561-2274.
- Submit the official complaint form and retain the confirmation or case number.
- Ask the representative to identify the legal lender or company responsible for the account.
- Request written confirmation of any promised payment arrangement, fee review, refund, account correction or investigation.
- For an unresolved consumer-finance complaint, identify the appropriate state regulator or use the Consumer Financial Protection Bureau complaint process.
Submitting a complaint does not guarantee a refund, account adjustment, credit-report correction or other requested outcome.
Check ’n Go Corporate Office Information
Check ’n Go is operated by CNG Holdings, Inc.
CNG Holdings currently lists:
CNG Holdings, Inc.
7755 Montgomery Road, Suite 500
Cincinnati, OH 45236
The corporate-office number is 1-513-336-7735, available Monday through Friday from 9 a.m. to 5 p.m. Eastern Time.
The corporate office is not the best first contact for an ordinary loan, payment, Pocket360, retail-store or fraud question. Begin with the Check ’n Go support route responsible for the account.
Fake Check ’n Go Support and Loan Warning
Verify unexpected calls, emails and text messages through CheckNGo.com, Pocket360, an official store listing or a phone number published on the company’s website.
Be cautious with:
- Advance-fee loan offers
- Threats of immediate arrest
- Requests for gift cards or cryptocurrency
- Wire-transfer demands
- Requests for remote access to a phone or computer
- Messages requesting a Pocket360 password or verification code
- Sponsored advertisements presenting an unrelated number as official support
Check ’n Go Reviews and Complaints
CustomerServiceNumbers.com currently displays a Check ’n Go rating of 1.7 out of 5 stars based on three reviews.
The visible reviews are dated July 26, 2014; August 29, 2014; and January 2, 2016.
Reported experiences include:
- Rude treatment at a specific retail location
- A disputed payment deposit and resulting bank fees
- Difficulty reaching customer service at the time
- Concerns about refinancing or installment costs
- An unexpected account withdrawal
These are three historical customer reports and are not sufficient to establish current service trends across every store, loan, employee or account. No Check ’n Go or CustomerServiceNumbers.com responses are currently visible with these reviews.
What to Include in a Check ’n Go Review
A useful review can describe:
- Whether the account was online or opened in a store
- General store location when relevant
- Type of loan or service
- Approximate application or payment date
- Support route used
- What the customer expected
- What occurred
- Whether a complaint or reference number was provided
- Whether the issue was resolved
Privacy Warning for Check ’n Go Reviews
Do not publish a Social Security number, date of birth, driver’s-license number, bank-account or routing number, payment-card information, loan number, Pocket360 login information, credit report, home address, phone number, email address or identity-theft documents.
Provide sensitive account information privately through a verified company, financial institution, regulator, credit bureau or government reporting channel.
Related Financial-Service Customer Support Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize official contact routes, account resources and public customer feedback so readers can identify the appropriate company department for a concern.
Share Your Check ’n Go Customer Service Experience
Have you contacted Check ’n Go about an online loan, retail-store transaction, payment, Pocket360 account, complaint or fraud concern? Leave a rating and review below. Explain which support route you used and whether the issue was resolved.
Comments are moderated. Do not include loan numbers, Social Security numbers, bank information, card details, account credentials, identification documents or other sensitive personal information.
Posting a review on CustomerServiceNumbers.com does not contact Check ’n Go, change a payment, dispute a transaction, open a company complaint or create a support case.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Check ’n Go, CNG Holdings, CNG Financial Corporation, Pocket360, any state regulator or the Consumer Financial Protection Bureau. Check ’n Go does not provide customer support through this website.
Phone numbers, addresses, products, rates, fees, state availability, payment instructions and corporate information can change. Verify current information directly with Check ’n Go and review the applicable loan agreement before making a payment or relying on an account-specific instruction.
This page provides general customer-service information and is not financial or legal advice.
