Rocket Mortgage Customer Service, 800 Number and Loan Servicing Help

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Rocket Mortgage customer service uses different 800 numbers for new loans, existing clients, mortgage payments, loan servicing, insurance documents, hardship assistance, and complaints. New borrowers can call 1-888-452-8179. Existing clients can call 1-800-4-ROCKET, or 1-800-476-2538.

For 24/7 payment self-service, call 1-800-603-1955. For homeowners insurance documents and mortgagee-clause questions, call the Rocket Mortgage insurance department at 1-855-282-8722.

Rocket Mortgage Customer Service and 800 Numbers

Rocket Mortgage chat is available through the official website and secure account. Current published expert-chat hours are Monday-Friday, 8:00 a.m.-midnight ET; Saturday, 8:00 a.m.-9:00 p.m. ET; and Sunday, 9:00 a.m.-8:00 p.m. ET. Rocket Assist also provides automated support around the clock.

Do not send a loan number, Social Security number, bank details, password, verification code, tax document, insurance declaration page, hardship records, or payoff instructions through an unverified email address or public review.

Choose the Correct Rocket Mortgage Support Route

New Mortgage, Refinance or Home Equity Questions

Call 1-888-452-8179 for:

  • Purchase mortgages
  • Mortgage preapproval
  • Refinancing
  • Cash-out refinancing
  • Home equity loans
  • FHA loans
  • VA loans
  • Conventional loans
  • Jumbo loans
  • Rates and discount points
  • Application status
  • Underwriting and document requirements
  • Appraisal, title and closing questions

Existing Rocket Mortgage Clients

Call 1-800-476-2538 for:

  • An in-process mortgage application
  • A closed Rocket Mortgage loan
  • Account login assistance
  • Mortgage payments
  • Escrow questions
  • Property-tax and insurance questions
  • Loan balances
  • Payoff requests
  • Servicing transfers
  • Mortgage documents
  • Payment assistance
  • Credit-reporting concerns

Rocket Mortgage Insurance Department

Call 1-855-282-8722 for:

  • Homeowners insurance verification
  • Insurance declaration pages
  • Policy renewals
  • Mortgagee-clause updates
  • Insurance cancellations
  • Insurance-agent questions
  • Escrowed insurance records
  • Requests for updated proof of coverage

Mortgage Assistance and Hardship

Call 1-866-316-2432 or sign in to the Rocket Account for help involving:

  • Temporary financial hardship
  • Missed or expected missed payments
  • Repayment plans
  • Forbearance
  • Loan modification review
  • Disaster-related assistance
  • Foreclosure-prevention options

Contact Rocket Mortgage as early as possible. A submitted application or request does not automatically stop late fees, credit reporting, collection activity, or a foreclosure deadline. Confirm the account status and required payments directly.

Rocket Mortgage Payment Login and Phone Number

Existing clients can sign in to the secure Rocket Account to:

  • Make a one-time mortgage payment
  • Set up or change Auto Pay
  • Review the payment due date
  • View transaction history
  • Check the current loan balance
  • Review escrow details
  • Access statements and tax documents
  • View mortgage documents
  • Request payment assistance

Rocket Mortgage Payment and Account Login

Rocket Mortgage Payment by Phone

Call the automated self-service system at 1-800-603-1955. The system is available 24 hours a day for eligible transactions and account information.

The automated system may help with:

  • Making a mortgage payment
  • Setting up Auto Pay
  • Confirming a due date
  • Reviewing payment history
  • Checking the loan balance
  • Getting escrow information
  • Getting tax information

If the account is not eligible for an online payment, call an Account Advisor at 1-800-508-0944 and select option 4.

Rocket Mortgage Payment Mailing Address

The standard payment mailing address currently published by Rocket Mortgage is:

Rocket Mortgage
P.O. Box 6577
Carol Stream, IL 60197-6577

Include the loan number and payment stub. Do not send cash.

Important: The payment address can differ for a former Mr. Cooper account, recently transferred loan, bankruptcy account, special payment, payoff, or other servicing situation. Use the address on the current statement or secure Rocket Account when it differs.

Missing or Unapplied Rocket Mortgage Payment

If a payment has not posted:

  1. Review the Rocket Account payment history.
  2. Confirm the amount, date, account, and payment method.
  3. Check whether the transaction is pending or completed at the bank.
  4. Locate the confirmation number, canceled check, or bank trace.
  5. Call existing-client support.
  6. Ask for a payment-research case number.
  7. Submit proof through the secure method Rocket provides.
  8. Request written confirmation when the payment is applied.

Do not send another full payment merely because the first payment is temporarily missing unless Rocket Mortgage explains how a duplicate payment will be handled.

Rocket Mortgage Loan Servicing Help

Mortgage servicing is the management of a mortgage after closing. Rocket Mortgage is both a lender and a mortgage servicer and services many of the loans it originates.

Rocket Mortgage loan servicing may include:

  • Collecting monthly payments
  • Providing mortgage statements
  • Managing escrow accounts
  • Paying property taxes
  • Paying homeowners insurance from escrow
  • Managing mortgage insurance
  • Providing payoff quotes
  • Sending annual tax forms
  • Handling payment assistance
  • Reporting account information to credit bureaus
  • Processing ownership or successor requests
  • Transferring servicing when applicable

Lender Versus Mortgage Servicer

The lender originates and funds the mortgage. The servicer collects payments and manages the account after closing.

Rocket Mortgage may be both the lender and servicer, or it may service a mortgage originated by another lender. The mortgage investor or owner can also be different from the servicer.

Check the current statement or Mortgage Electronic Registration Systems information when you need to identify the servicer, owner, or investor.

Rocket Mortgage Insurance Department Phone Number

Insurance correspondence can be mailed to:

Rocket Mortgage, LLC
ISAOA
P.O. Box 202070
Florence, SC 29502

Use the portal or telephone number to verify the current route before mailing an original policy, declaration page, cancellation notice, or other time-sensitive insurance document.

Changing Homeowners Insurance

If you change insurers:

  1. Confirm the effective date of the replacement policy.
  2. Avoid a gap in coverage.
  3. Give the insurer the current Rocket Mortgage mortgagee clause.
  4. Upload or send the new declaration page through the approved insurance route.
  5. Ask the former insurer about any premium refund.
  6. Check the Rocket Account to confirm the new policy was received.
  7. Review the next escrow analysis for duplicate or missing insurance payments.

Homeowners Insurance Versus Mortgage Insurance

Homeowners insurance protects the property against covered losses. Mortgage insurance, such as private mortgage insurance or FHA mortgage insurance, protects the lender or mortgage investor against certain borrower defaults.

For private mortgage insurance cancellation questions, call existing-client support or 1-800-508-0944. Eligibility can depend on the loan type, payment history, property value, original amortization schedule, and investor requirements.

Rocket Mortgage Mortgagee Clause Address

Rocket Mortgage currently publishes the following mortgagee clause for applicable homeowners insurance policies:

Rocket Mortgage, LLC
Its Successors and/or Assigns
P.O. Box 7729
Springfield, OH 45501-7729

The phrase “Its Successors and/or Assigns” may also be abbreviated by an insurer as ISAOA or ISAOA/ATIMA when accepted by the servicer and insurer.

Do not substitute:

  • The Detroit corporate headquarters
  • The Carol Stream payment address
  • The Florence insurance-document address
  • The QWR and Notice of Error address
  • A payoff address

Use the mortgagee clause displayed in the secure Rocket Account, transfer notice, or current servicing instructions when it differs from the general clause above.

Rocket Mortgage Escrow, Taxes and Payment Changes

A monthly mortgage payment can change because of:

  • Property-tax changes
  • Homeowners insurance premium changes
  • Mortgage insurance
  • An escrow shortage or surplus
  • A change in the required escrow cushion
  • An adjustable interest rate
  • A servicing correction
  • Fees or past-due amounts

Review the annual escrow analysis and compare:

  • The prior and projected tax bills
  • The prior and projected insurance premiums
  • The current escrow balance
  • The shortage or surplus calculation
  • The new payment amount
  • The effective date
  • Available shortage-payment options

Escrow Error or Missing Tax or Insurance Payment

  1. Contact Rocket Mortgage immediately.
  2. Provide the tax bill, insurance notice, cancellation warning, or proof of payment.
  3. Ask whether a disbursement was issued.
  4. Request the check or electronic-payment details.
  5. Ask Rocket to contact the tax authority or insurer when appropriate.
  6. Request a case number.
  7. Follow up in writing if the problem remains unresolved.

A tax-sale, insurance-cancellation, force-placed-insurance, or foreclosure deadline should be treated as urgent.

Rocket Mortgage Payoff Requests

Existing clients can request a payoff quote through the secure account or by calling 1-800-4-ROCKET.

A payoff quote should identify:

  • The good-through date
  • Unpaid principal
  • Accrued interest
  • Fees or advances
  • Escrow credits or shortages
  • The acceptable payment methods
  • Certified-fund or wire instructions
  • The required loan and property information

Rocket Mortgage accepts certified funds for loan payoffs. Follow the exact instructions in the written quote.

Never rely on payoff or wire instructions received solely through an unexpected email, text, or telephone call. Independently verify the instructions through the secure account or a known Rocket Mortgage number.

Rocket Mortgage and Mr. Cooper Servicing Accounts

Rocket Companies completed its acquisition of Mr. Cooper Group in October 2025. Former Mr. Cooper borrowers may now see Rocket Mortgage branding, Rocket account access, or a Rocket Mortgage description on bank and credit-report records.

For transitioned accounts:

  • The loan number may remain unchanged.
  • The contractual loan terms generally do not change merely because of the corporate transaction.
  • The current statement controls the payment address.
  • The existing servicing telephone number may continue during a transition period.
  • Escrow and mortgage-assistance records should transfer with the account.
  • The payee shown in online bill pay may need to be updated.
  • The tradeline name may change to Rocket Mortgage.

A former Mr. Cooper borrower should not automatically replace every address and telephone number with the general Rocket Mortgage contacts on this page. Follow the account-specific transition notice and current statement.

Rocket Mortgage Payment Assistance and Hardship Help

Borrowers having difficulty paying should contact Rocket Mortgage promptly at 1-866-316-2432 or use the payment-assistance area in the secure account.

Depending on the loan, investor, hardship, and eligibility, possible options may include:

  • Repayment plan
  • Temporary forbearance
  • Payment deferral
  • Loan modification
  • Disaster assistance
  • Short sale
  • Deed in lieu of foreclosure

Available options are not guaranteed and can vary by loan type and investor.

Documents Rocket Mortgage May Request

  • Income information
  • Recent pay statements
  • Tax returns
  • Bank statements
  • Monthly expenses
  • Hardship explanation
  • Unemployment or benefit information
  • Insurance-claim documents
  • Disaster documentation
  • Occupancy information

Keep copies of every submission and confirmation. Ask whether the application is complete and whether additional documents are required.

Rocket Mortgage Login and Account Problems

If you cannot sign in:

  1. Verify the email address or username.
  2. Use the official forgot-username or password-reset process.
  3. Check spam and junk folders.
  4. Confirm that the telephone number on the account is current.
  5. Do not create multiple accounts for the same mortgage unless instructed.
  6. Call existing-client support if access cannot be restored.

Do not provide a password or authentication code to an unexpected caller, email sender, mortgage-assistance company, real estate agent, or person claiming to be technical support.

Why Is Rocket Mortgage Calling Me?

Rocket Mortgage may call because:

  • You requested a rate quote or mortgage information.
  • You started an application.
  • A loan officer needs documentation.
  • An in-process loan requires a response.
  • An existing payment or escrow issue needs attention.
  • Insurance information is missing or expiring.
  • A mortgage has transferred to Rocket Mortgage.
  • Rocket is confirming account or identity information.
  • You previously consented to promotional calls or messages.

How to Verify a Rocket Mortgage Call

  1. Do not provide sensitive information merely because caller ID displays Rocket Mortgage.
  2. Ask for the caller’s name, department, and general reason for calling.
  3. End the call if you feel uncomfortable.
  4. Sign in to the secure Rocket Account to check for messages.
  5. Call 1-800-476-2538 for an existing-loan issue or 1-888-452-8179 for a new-loan inquiry.

Stop Rocket Mortgage Promotional Calls or Texts

Use Rocket Mortgage’s official communication opt-out page to request removal from promotional telephone, email, or text communications.

Rocket Mortgage Communication Opt-Out

Reply STOP to a Rocket Mortgage text to opt out of the applicable messaging program.

Marketing opt-out requests do not necessarily stop required communications about an active application, serviced mortgage, payment, escrow, insurance issue, transfer, fraud concern, or legal notice.

Rocket Mortgage Complaints and Client Relations

A complaint may involve:

  • Application or underwriting delays
  • Loan-officer communication
  • Closing or title problems
  • Payments or Auto Pay
  • Escrow, taxes, or insurance
  • Mortgagee-clause processing
  • Payoff requests
  • Servicing transfers
  • Hardship assistance
  • Credit reporting
  • Calls, texts, or marketing
  • Account access

How to Escalate a Rocket Mortgage Complaint

  1. Contact the department connected to the issue.
  2. Ask for a case or ticket number.
  3. Record the date, time, representative, and response.
  4. Request supervisory or Client Relations review.
  5. Submit documents through the secure account or approved method.
  6. Request a written explanation or final response.
  7. Send a formal servicing Notice of Error or Request for Information when appropriate.
  8. Submit a complaint to the applicable regulator if the issue remains unresolved.

Rocket Mortgage Notice of Error, Request for Information or QWR

Borrowers with a mortgage-servicing concern can send a Qualified Written Request, Request for Information, or Notice of Error to:

Rocket Mortgage, LLC
P.O. Box 442359
Detroit, MI 48244

Fax: 1-877-382-3138

Include:

  • The borrower’s name
  • The loan number
  • The property address
  • A detailed description of the error or requested information
  • Relevant dates and amounts
  • Copies of supporting documents
  • A reliable mailing address and telephone number

This address is different from the corporate office, payment address, insurance address, and mortgagee-clause address.

Send copies rather than irreplaceable original documents. Use a delivery method that provides proof of receipt.

External Rocket Mortgage Complaint Options

Consumer Financial Protection Bureau

After contacting Rocket Mortgage, an unresolved mortgage-origination or servicing complaint may be submitted to the Consumer Financial Protection Bureau.

Include the important dates, amounts, Rocket case numbers, written correspondence, statements, payment records, escrow documents, and the resolution requested.

HUD-Approved Housing Counseling

Borrowers facing delinquency or foreclosure can contact a HUD-approved housing counselor.

A housing counselor can help explain mortgage-assistance options but cannot guarantee approval or require Rocket Mortgage to offer a particular solution.

State Mortgage Regulator

Rocket Mortgage, LLC is NMLS #3030 and is licensed or registered under state-specific mortgage laws. Borrowers may use NMLS Consumer Access and Rocket’s licensing disclosures to identify the regulator for the state where the property or application is located.

Rocket Mortgage Licensing and Complaint Disclosures

Rocket Mortgage Scam and Wire-Fraud Warnings

Be suspicious when someone claiming to represent Rocket Mortgage:

  • Requests a password or verification code
  • Changes closing or payoff wire instructions through an unexpected message
  • Directs a mortgage payment to an unfamiliar account
  • Promises a guaranteed modification or foreclosure rescue for an upfront fee
  • Requests payment by gift card, cryptocurrency, or wire to an individual
  • Requests remote access to a computer or telephone
  • Uses a misspelled or unfamiliar website address
  • Claims immediate foreclosure can only be prevented through an unusual payment method

End the contact and independently call Rocket Mortgage through a known number. Contact the financial institution immediately if payment or account information was provided to a suspected scammer.

Rocket Mortgage Corporate Office, Ownership and Leadership

  • Operating Company: Rocket Mortgage, LLC
  • NMLS ID: 3030
  • Parent Company: Rocket Companies, Inc.
  • Parent Stock Symbol: NYSE: RKT
  • Rocket Mortgage President and Chief Executive Officer: Jay Bray
  • Rocket Companies Chief Executive Officer: Varun Krishna
  • Rocket Companies Founder and Chairman: Dan Gilbert
  • Rocket Mortgage Corporate Address: 1050 Woodward Avenue, Detroit, MI 48226-1906
  • Rocket Companies General Inquiries: 1-313-373-7990

Rocket Mortgage was formerly known as Quicken Loans. The Rocket Mortgage brand should not be confused with Rocket Loans, Rocket Money, Rocket Close, Redfin, or another Rocket Companies business.

The Detroit office is not the correct address for:

  • Routine mortgage payments
  • Payoff funds
  • Homeowners insurance declarations
  • Mortgagee-clause correspondence
  • Qualified Written Requests
  • Notices of Error
  • Hardship applications
  • Tax bills

Related Mortgage Customer Service Pages

Mortgage payment addresses, insurance contacts, mortgagee clauses, hardship programs, servicing rules, and complaint procedures differ by servicer. Follow the current statement and official account instructions from the company servicing the loan.

Rocket Mortgage Customer Service FAQs

What is the Rocket Mortgage customer-service number?

New borrowers can call 1-888-452-8179. Existing Rocket Mortgage clients can call 1-800-476-2538.

What is the Rocket Mortgage 800 number?

The main existing-client 800 number is 1-800-4-ROCKET, or 1-800-476-2538. The new-loan number is 1-888-452-8179.

What is the Rocket Mortgage payment phone number?

Call 1-800-603-1955 for 24/7 automated payment and account self-service.

Where do I log in to make a Rocket Mortgage payment?

Use the secure Rocket Account at RocketMortgage.com/login and open the Payment Center.

What number should I call if online payments are unavailable?

Call 1-800-508-0944 and select option 4.

What is the Rocket Mortgage loan-servicing number?

Existing clients can call 1-800-476-2538. Automated servicing and payment information is available at 1-800-603-1955.

What is the Rocket Mortgage insurance-department phone number?

Call 1-855-282-8722.

What is the Rocket Mortgage mortgagee clause address?

The general published clause is Rocket Mortgage, LLC, Its Successors and/or Assigns, P.O. Box 7729, Springfield, Ohio 45501-7729. Verify it through the secure account or current servicing notice.

Where should insurance documents be mailed?

Rocket’s insurance portal currently lists Rocket Mortgage, LLC, ISAOA, P.O. Box 202070, Florence, South Carolina 29502. Verify the current route before mailing time-sensitive documents.

What is the Rocket Mortgage payment mailing address?

The standard published address is Rocket Mortgage, P.O. Box 6577, Carol Stream, Illinois 60197-6577. Follow the current statement when it lists a different address.

How do I request a Rocket Mortgage payoff quote?

Request it through the secure account or call 1-800-4-ROCKET. Use only the certified-fund or wire instructions contained in the written payoff quote.

What is the Rocket Mortgage hardship-assistance number?

Call 1-866-316-2432.

Why is Rocket Mortgage calling me?

Rocket may be calling about a rate request, application, missing document, existing loan, payment, escrow, insurance, servicing transfer, account verification, or promotional offer. End a suspicious call and independently contact Rocket.

How do I stop Rocket Mortgage marketing calls?

Use Rocket Mortgage’s official communication opt-out page. Reply STOP to the applicable Rocket text campaign. Required account and servicing notices may continue.

How do I file a complaint with Rocket Mortgage?

Call Client Relations at 1-800-863-4332 or email Assist@RocketMortgage.com. Keep a case number and request a written response.

Where do I send a Rocket Mortgage Notice of Error or QWR?

Send it to Rocket Mortgage, LLC, P.O. Box 442359, Detroit, Michigan 48244. The fax number is 1-877-382-3138.

Can I complain to the CFPB about Rocket Mortgage?

Yes. After contacting Rocket Mortgage, an unresolved mortgage complaint can be submitted to the CFPB online or by calling 1-855-411-2372.

Did Rocket Mortgage acquire Mr. Cooper?

Rocket Companies completed its acquisition of Mr. Cooper Group in October 2025. Former Mr. Cooper borrowers should follow their current account and statement instructions.

Who owns Rocket Mortgage?

Rocket Mortgage, LLC is an operating subsidiary within Rocket Companies, Inc., which trades on the New York Stock Exchange under RKT.

Who is the CEO of Rocket Mortgage?

Jay Bray is President and Chief Executive Officer of Rocket Mortgage.

Who is the CEO of Rocket Companies?

Varun Krishna is Chief Executive Officer of Rocket Companies.

Where is the Rocket Mortgage office?

Rocket Mortgage lists its corporate address as 1050 Woodward Avenue, Detroit, Michigan 48226-1906.

Is the Detroit office the payment or insurance address?

No. Mortgage payments, insurance documents, mortgagee-clause correspondence, formal servicing requests, and payoff funds use separate addresses.

Rocket Mortgage Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Rocket Mortgage reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Borrowers may share firsthand experiences involving:

  • Mortgage applications
  • Preapproval and underwriting
  • Loan officers
  • Closing and title
  • Payments and Auto Pay
  • Loan servicing
  • Escrow, taxes, and insurance
  • Mortgagee-clause processing
  • Payoff requests
  • Mr. Cooper transitions
  • Hardship assistance
  • Credit reporting
  • Calls, texts, and opt-outs
  • Client Relations and complaints

Clearly identify whether the experience involved Rocket Mortgage, Rocket Companies, Mr. Cooper, a loan officer, insurer, title company, tax authority, appraiser, real estate agent, payment processor, credit bureau, or regulator.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share genuine service experiences since 2004.

This page distinguishes Rocket Mortgage new-loan support from existing-client servicing, automated payment support, the insurance department, mortgagee-clause correspondence, Client Relations, hardship assistance, formal written servicing disputes, the corporate office, and external regulators.

CustomerServiceNumbers.com is independent and is not owned by or affiliated with Rocket Mortgage or Rocket Companies.

Share Your Rocket Mortgage Experience

Have you contacted Rocket Mortgage about a purchase loan, refinance, mortgage payment, loan servicing, insurance document, mortgagee clause, escrow change, payoff request, Mr. Cooper transfer, hardship application, account login, unwanted call, or complaint? Share your firsthand experience below.

Include the general issue, approximate date, support route, response time, and outcome.

Do not post a loan or application number, Social Security number, complete property address, bank-account or routing number, mortgage statement, payment confirmation, payoff quote, wire instructions, tax document, insurance policy, hardship records, password, authentication code, private telephone number, email address, or unredacted correspondence.

Submitting a public review does not replace a formal Notice of Error, Request for Information, QWR, hardship application, credit-report dispute, insurance update, or regulatory complaint.

Page Update Note

This Rocket Mortgage customer-service page was updated on July 29, 2026, to improve coverage of the Rocket Mortgage 800 number, payment login and phone number, loan servicing, insurance-department phone number, mortgagee-clause address, corporate office, and unexpected-call searches. The update also adds current payment, insurance, mortgage-assistance, Client Relations, QWR, Notice of Error, ownership, leadership, Mr. Cooper transition, opt-out, fraud, and regulator guidance while preserving the accurate 0/5 rating based on zero published reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Rocket Mortgage, LLC, Rocket Companies, Inc., Mr. Cooper, Quicken Loans, Redfin, Rocket Loans, Rocket Money, Rocket Close, a title company, insurance provider, tax authority, appraiser, real estate agent, credit bureau, mortgage investor, payment processor, regulator, or government agency.

Telephone numbers, hours, executives, corporate relationships, payment addresses, insurance addresses, mortgagee clauses, servicing procedures, hardship options, complaint routes, loan programs, rates, fees, escrow requirements, and account-transition instructions can change. Verify loan-specific information through the secure Rocket Account, current statement, insurance portal, written payoff quote, servicing notice, official website, and applicable regulator.

CustomerServiceNumbers.com cannot access a mortgage, make or reverse a payment, change Auto Pay, update insurance, correct a mortgagee clause, issue a payoff quote, change escrow, approve hardship assistance, correct credit reporting, stop foreclosure, opt a customer out of communications, or decide a complaint. Contact Rocket Mortgage, the appropriate service provider, financial institution, housing counselor, regulator, attorney, emergency service, or another responsible organization directly.

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