Freedom Mortgage Customer Service Number, Payments, and Reviews

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Need help contacting Freedom Mortgage customer service about a mortgage payment, escrow question, loan transfer, payoff statement, account login, new loan, refinance, hardship assistance, servicing issue, or complaint? This page lists verified Freedom Mortgage support options and explains how to contact the company through official channels.

Freedom Mortgage Customer Service Contact Information

Freedom Mortgage provides customer support through its customer care phone number, online account login, secured Message Center, mobile app, payment tools, payoff request process, transfer-customer resources, and loan-advisor support.

Choose the Correct Freedom Mortgage Support Route

Freedom Mortgage support issues can involve mortgage payments, escrow, taxes, insurance, loan transfers, payoff requests, automatic payments, hardship help, refinancing, new loans, account access, and servicing questions. Use the official route that matches your issue and avoid posting private mortgage information in a public review.

Existing Mortgage Customers

For existing mortgage servicing questions, payment help, account access, escrow questions, tax or insurance issues, payoff requests, loan transfer questions, or servicing complaints, call Freedom Mortgage customer care at 855-690-5900 or log in to your Freedom Mortgage online account.

New Loans, Home Purchase, or Refinance Questions

For new home loans, refinance questions, VA loans, FHA loans, USDA loans, conventional loans, home equity questions, or loan-officer routing, use Freedom Mortgage’s official website or call the loan-advisor number at 877-220-5533.

Online Account, MyAccount, and Secured Message Center

For account-specific questions, Freedom Mortgage recommends logging in to your online account and using the secured Message Center. This is safer than sending loan numbers, property details, or financial documents through public comments or unsecured messages.

Mortgage Payments

Freedom Mortgage customers can make payments online through MyAccount, through the mobile app, by phone, or by mail. The automated phone payment system is available by calling 855-690-5900. Always verify payment instructions in your current Freedom Mortgage account or statement before sending money.

Payment Mailing Addresses

Freedom Mortgage lists different payment mailing addresses depending on the state where the customer lives. Review the official Freedom Mortgage contact page or your current statement before mailing a payment.

  • Many states and Puerto Rico: Freedom Mortgage Corporation, P.O. Box 6656, Chicago, IL 60680-6656
  • AZ, AK, CA, CO, HI, ID, MT, NV, NM, OR, WA, WY, and UT: Freedom Mortgage Corporation, P.O. Box 7230, Pasadena, CA 91109-7230

Payoff Requests

For payoff statements, Freedom Mortgage says customers can log in, use the mobile app, call customer care, fax a request, or mail a request. Payoff information is sensitive, so use official Freedom Mortgage channels and verify all instructions before sending funds.

Newly Transferred Loans

If your mortgage servicing was transferred to Freedom Mortgage, use the official transfer-customer page to look up your new loan number, learn when your account will be ready, create an online account, and review payment instructions. Have your welcome letter, prior servicer information, and new Freedom Mortgage loan number ready if available.

Hardship or Payment Assistance

If you are having financial difficulty, contact Freedom Mortgage through official customer care or your online account. Mortgage hardship, forbearance, repayment, modification, foreclosure, and credit-reporting questions can have serious financial and legal consequences, so use official mortgage-servicer resources and consult appropriate professionals when needed.

Information To Have Ready Before Contacting Freedom Mortgage

Having the right information ready can help Freedom Mortgage route your issue. Share sensitive information only through official Freedom Mortgage phone numbers, your online account, secured Message Center, or verified mailing addresses.

  • Your name as it appears on the mortgage account
  • Freedom Mortgage loan number, shared only through official channels
  • Property address, shared only through official channels
  • Whether your issue involves a payment, escrow, payoff, transfer, refinance, new loan, hardship, taxes, insurance, or account login
  • Payment date, amount, and confirmation number for payment questions
  • Escrow statement, tax bill, or insurance notice for escrow-related questions
  • Welcome letter or prior servicer information for transferred loans
  • Payoff statement request details, if applicable
  • Case number, secure-message reference, or prior contact date, if available
  • A short timeline of what happened

Common Reasons Customers Contact Freedom Mortgage

Customers may contact Freedom Mortgage customer service for help with:

  • Making a mortgage payment
  • Setting up or changing automatic payments
  • Online account login or registration issues
  • Loan transfer setup and new loan numbers
  • Escrow analysis, tax bills, or homeowners insurance questions
  • Payoff statements and payoff instructions
  • Payment posting questions
  • Refinance or new loan inquiries
  • VA, FHA, USDA, conventional, or home equity loan questions
  • Hardship assistance or payment difficulty
  • Mortgage servicing complaints
  • Wire payment, payoff, or mortgage scam concerns

Mortgage, Payment, and Wire Fraud Safety Reminder

Mortgage accounts involve sensitive financial and property information. Never post your full loan number, property address, Social Security number, bank account number, routing number, payoff statement, wire instructions, insurance documents, tax bills, escrow statement, payment confirmation, password, verification code, or screenshots in a public review.

Be especially careful with calls, texts, emails, letters, ads, or websites claiming to be from Freedom Mortgage, a loan servicer, a foreclosure rescue company, a debt relief company, or a wire-payment department. Mortgage scams can involve fake payoff instructions, fake customer service numbers, fake hardship offers, fake payment links, and altered wire instructions. Go directly to FreedomMortgage.com or call a verified Freedom Mortgage phone number before sending money or documents.

How To Escalate a Freedom Mortgage Complaint

If your first contact with Freedom Mortgage does not resolve your issue, follow up through official support with a clear timeline and supporting documents. Keep copies of account messages, statements, payment confirmations, escrow notices, insurance notices, tax bills, payoff requests, transfer letters, and written responses.

  1. Start with Freedom Mortgage customer care at 855-690-5900.
  2. Log in to your Freedom Mortgage account and use the secured Message Center for account-specific issues.
  3. Save payment confirmations, account notices, escrow statements, payoff requests, and call dates.
  4. Ask for a case number, written confirmation, or escalation review if the issue remains unresolved.
  5. For payment, escrow, payoff, hardship, foreclosure, credit-reporting, legal, tax, insurance, or regulatory concerns, contact the appropriate official agency or professional resource.

Freedom Mortgage Reviews and Complaints on CustomerServiceNumbers.com

As of this update, this CSN page does not have published customer reviews for Freedom Mortgage. Because there are currently 0 reviews, there are not enough on-page CSN reviews to summarize common complaint themes.

If you have contacted Freedom Mortgage customer service, you can leave a review below. Helpful reviews explain the type of issue, which support route you used, how long the response took, and whether the issue was resolved.

Review Moderation and Mortgage Privacy Reminder

CustomerServiceNumbers.com moderates reviews for profanity, spam, and personal information. Because Freedom Mortgage involves mortgage accounts, payments, property addresses, escrow, insurance, taxes, payoff statements, and credit-sensitive information, please be especially careful not to post private details.

Do not include loan numbers, property addresses, payoff amounts, payoff statements, wire instructions, routing numbers, bank account details, Social Security numbers, tax bills, insurance documents, escrow statements, payment confirmations, hardship documents, foreclosure notices, screenshots, emails, phone numbers, home addresses, or other private mortgage information in a public review.

Related Customer Service Resources

Customers researching mortgage lenders, loan servicers, payments, escrow questions, and lending support may also find these related CustomerServiceNumbers.com pages useful: Rocket Mortgage customer service, Wells Fargo customer service, LoanDepot customer service, U.S. Bank customer service, PHH Mortgage customer service, and MGC Mortgage customer service.

If you are researching an unfamiliar mortgage, loan payment, escrow, or card-charge descriptor, visit ChargeOnMyCard.com. For scam warnings involving fake mortgage calls, texts, payoff requests, foreclosure rescue messages, or suspicious payment instructions, visit ThinkItsAScam.com. You can also share broader company reviews at ZeroStars.org.

Freedom Mortgage Customer Service FAQs

What is the Freedom Mortgage customer service number?

The verified Freedom Mortgage customer care number is 855-690-5900.

What are Freedom Mortgage customer service hours?

Freedom Mortgage lists customer care hours as Monday-Friday 8 AM-8 PM ET and Saturday 9 AM-2 PM ET.

How do I make a Freedom Mortgage payment?

Freedom Mortgage customers can make payments through MyAccount, the Freedom Mortgage app, phone payment options, or mail. Always verify payment instructions through your official account or current statement before sending a payment.

How do I request a Freedom Mortgage payoff statement?

Freedom Mortgage says customers can request payoff statements by logging in, using the mobile app, calling customer care, faxing a request, or mailing a request to the payoff-request address listed by Freedom Mortgage.

What number should I call for a new Freedom Mortgage loan?

Freedom Mortgage lists a loan-advisor number at 877-220-5533. Existing servicing and payment questions should generally use customer care at 855-690-5900.

What should I do if my mortgage was transferred to Freedom Mortgage?

Use Freedom Mortgage’s official transfer-customer page and your welcome letter to find your new loan number, register your account, and review payment instructions. Contact customer care if you cannot locate your new loan information.

Where is Freedom Mortgage headquartered?

Freedom Mortgage’s current official site footer lists 951 Yamato Road, Suite 175, Boca Raton, FL 33431, with Lender NMLS ID 2767. Older or licensing-specific materials may show other company addresses, so verify address details through Freedom Mortgage before mailing sensitive documents.

Is CustomerServiceNumbers.com affiliated with Freedom Mortgage?

No. CustomerServiceNumbers.com is an independent consumer information site and is not affiliated with Freedom Mortgage Corporation. For mortgage payments, servicing, escrow, payoff statements, loan transfers, hardship assistance, refinancing, new loans, or account support, contact Freedom Mortgage directly through official channels.

Share Your Freedom Mortgage Customer Service Experience

If you have contacted Freedom Mortgage customer service, made a payment, requested a payoff statement, dealt with an escrow change, transferred a loan, applied for a new loan, requested hardship help, or tried to resolve a Freedom Mortgage complaint, share your experience below. Please keep your review factual and avoid posting private mortgage, property, payment, payoff, escrow, insurance, tax, account, or contact information.

Page Update Note: This Freedom Mortgage customer service page was updated on July 2, 2026, to reflect current official customer care hours, updated support routing, payment and payoff guidance, transfer-customer resources, public address context, mortgage privacy reminders, and CSN review-status guidance.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is a consumer-driven platform focused on customer service contact information, complaints, reviews, and user experiences. This website is not affiliated with Freedom Mortgage Corporation. Contact details are provided for informational purposes and should be verified through the company’s official website before you rely on them. Freedom Mortgage does not provide customer support through this page. For mortgage payments, escrow, payoff statements, loan transfers, hardship assistance, refinancing, new loans, wire payments, fraud, credit reporting, legal, tax, insurance, foreclosure, or regulatory matters, contact Freedom Mortgage directly through official channels or consult the appropriate official/professional resource.

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