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Avianca Customer Service Phone Number: Flights, Refunds & Baggage Help

Need help with an Avianca flight, booking change, refund, baggage issue, LifeMiles account, seat selection, cancellation, travel document question, accessibility request, or passenger complaint? This guide explains how to reach the Avianca customer service phone number for U.S. travelers and how to choose the correct support route.

Avianca is a major Latin American airline serving destinations across the Americas and Europe. Because Avianca support issues can involve ticket changes, refunds, baggage, LifeMiles, airport service, accessibility, or compensation requests, use the contact options below before calling.

Avianca Customer Service Phone Numbers and Contact Options

Avianca U.S. Contact Center: 1-866-919-0081
Avianca Puerto Rico Contact Center: 1-866-919-0081
Avianca Canada Contact Center: 1-800-722-8222
TDD Services for Hearing or Speech Impaired Customers: 1-844-413-7044
U.S. DOT Disability Hotline Voice: 1-800-778-4838
U.S. DOT Disability Hotline TTY: 1-800-455-9880
U.S. DOT Air Consumer Protection Voice: 1-202-366-2220
U.S. DOT Air Consumer Protection TTY: 1-202-366-0511
Colombia Contact Center: +57 601 794 8488 / +57 601 307 3940

LifeMiles Support: Use the Avianca contact center and select the LifeMiles option
WhatsApp / Chat: Available through Avianca’s Help Center
Submit a Request: Available through Avianca’s Help Center
Official Website: Avianca.com
Official Contact Page: Avianca Contact Us
Official Help Center: Avianca Help Center
Manage Your Booking: Avianca Manage Booking

Choose the Correct Avianca Support Route

For U.S. Flight, Booking, and Reservation Help

Call the Avianca U.S. contact center at 1-866-919-0081 if you need help with a booking, itinerary change, flight schedule, seat, fare question, travel document issue, or upcoming trip. You can also use Avianca’s Manage Booking page for many changes and add-ons.

For Refunds and Cancellations

Use Avianca’s changes and refunds tools if you need to request a refund, check refund status, review fare conditions, cancel a booking, or manage Avianca Credits. Refund eligibility may depend on your fare type, route, booking source, timing, and local regulations.

For Baggage Problems

Use Avianca’s baggage help resources if your bag is delayed, damaged, looted, missing, or if you left an item on the aircraft. If the baggage issue happened at the airport, report it before leaving the airport when possible and keep the baggage claim number or file reference.

For LifeMiles Support

LifeMiles support is handled through the Avianca shared contact center. Call 1-866-919-0081 from the United States and select the LifeMiles option. You can also use the LifeMiles Help Center for missing miles, account access, profile issues, elite status, redemptions, or LifeMiles claims.

For Accessibility or Special Assistance

If you need help with accessibility, mobility assistance, wheelchair service, medical requirements, hearing or speech assistance, or travel with a service animal, contact Avianca before travel. U.S. TDD service is available at 1-844-413-7044.

For Complaints, Compliments, and Compensation Requests

Avianca’s Help Center allows customers to submit complaints, compliments, claims, and requests for compensation related to flight delays, cancellations, baggage issues, and other service problems. Include your booking code, ticket number, flight date, and supporting documents.

Information To Have Ready Before Contacting Avianca

Your booking code or reservation code
Your ticket number or EMD number
Your full name as it appears on the booking
Your flight number and travel date
Your departure and arrival airports
Your LifeMiles number, if relevant
Your baggage tag number for baggage claims
Photos of damaged baggage or missing contents, if relevant
Refund code, Avianca Credits details, or payment confirmation
Passport or identification details if required for the request
Receipts for eligible expenses connected to a travel disruption
Copies of emails, airport reports, chat transcripts, or complaint case numbers

Common Reasons Customers Contact Avianca

Changing a flight
Canceling a booking
Requesting a refund
Checking refund status
Using Avianca Credits
Adding baggage
Selecting or changing seats
Online check-in problems
Delayed baggage
Damaged baggage
Lost items on the aircraft
Flight delays or cancellations
Requesting compensation
LifeMiles account problems
Missing LifeMiles credit
Accessibility or wheelchair assistance
Travel document questions
Complaint follow-up

Avianca Booking Changes and Refund Help

If you need to change a flight, cancel a trip, or request a refund, start with Avianca’s Manage Booking and Changes and Refunds tools. Avianca may require your booking code, ticket number, EMD number, or Avianca Credits information to process the request.

Refund eligibility can depend on your fare type. Some fares may allow changes for a fee, while others may have restrictions. If you booked through a travel agency, online travel site, or third party, Avianca may direct you back to the seller for changes or refunds.

Avianca Baggage Help

If your baggage is delayed, damaged, or missing items, report the issue as soon as possible. For delayed baggage, keep your baggage tag, file reference, and delivery information. For damaged or looted baggage, take photos and keep all airport documentation.

Avianca baggage claims may require a baggage tag number, flight details, passenger identification, photos, receipts, and a description of what happened. Do not submit confidential financial information, card photos, or unrelated personal documents unless Avianca specifically requests them through an official channel.

Avianca LifeMiles Help

For LifeMiles questions, use the Avianca contact center and select the LifeMiles option. Common LifeMiles issues include missing miles, account access, password resets, profile updates, elite status questions, award bookings, flight redemptions, upgrade requests, and LifeMiles transaction disputes.

If miles are missing from a flight, keep your boarding pass, ticket number, flight date, airline, and booking code. If the issue involves a LifeMiles transaction, keep screenshots and confirmation emails.

Avianca Accessibility and Special Assistance Help

Passengers who need wheelchair assistance, medical support, hearing or speech assistance, accessible seating, service animal help, or other special assistance should contact Avianca before travel and review the airline’s accessibility information.

For U.S. hearing or speech impaired customers, Avianca lists TDD service at 1-844-413-7044. U.S. travelers with disability-related air travel concerns may also contact the U.S. DOT disability hotline at 1-800-778-4838 voice or 1-800-455-9880 TTY.

Avianca Scam and Fraud Warnings

Be careful with calls, texts, emails, social media accounts, WhatsApp messages, or websites claiming to be Avianca, LifeMiles, or a travel agency. Airline scams often involve fake refund forms, fake ticket changes, fake baggage fee requests, fake LifeMiles promotions, fake customer service phone numbers, or fake travel credits.

Watch for these warning signs:

A message asks for your Avianca password, verification code, or full card number

A fake support account asks you to continue the conversation outside official channels
A caller demands payment by gift card, cryptocurrency, wire transfer, or unusual payment app
A refund form asks for unnecessary bank login information
A website looks like Avianca but uses a misspelled or unfamiliar domain

A message promises unrealistic LifeMiles bonuses or free tickets
A caller claims your flight will be canceled unless you pay immediately

If you suspect fraud, go directly to Avianca.com, the Avianca app, or the official Avianca Help Center. If payment information was exposed, contact your bank or card issuer right away.

How To Escalate an Avianca Customer Service Issue

If your first contact with Avianca does not resolve the issue, take these steps:

Save your booking confirmation, ticket receipt, boarding pass, and baggage tag.
Write down the date, time, phone number, and support route used.
Ask for a case number, request number, claim number, or written confirmation.

Use Avianca’s Help Center to submit a formal request, complaint, claim, or compensation request.
For baggage issues, keep airport reports, photos, receipts, and baggage file references.
For refunds, keep your ticket number, refund request number, Avianca Credits details, and payment confirmation.

For LifeMiles issues, keep your LifeMiles number, ticket details, screenshots, and transaction confirmations.
If the issue involves a U.S. flight and remains unresolved, consider filing a complaint with the U.S. Department of Transportation.
Leave a factual review on CustomerServiceNumbers.com to help other Avianca passengers understand your experience.

Avianca Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Avianca. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Avianca customer-service trend.

If you have contacted Avianca support, your review can help other passengers understand what to expect when calling the Avianca customer service phone number or using the Help Center for booking changes, refunds, baggage issues, LifeMiles, accessibility, complaints, compensation requests, or travel disruptions.

Avianca FAQ

What is the Avianca customer service phone number in the U.S.?

The Avianca customer service phone number for the United States is 1-866-919-0081. Use this number for booking, flight, reservation, LifeMiles, and general contact center support.

Is the old Avianca number 1-800-284-2622 still the best customer service number?

Avianca’s current official U.S. contact page lists 1-866-919-0081 as the U.S. contact center number. Use the current official contact center number for customer service.

How do I contact Avianca about a refund?

Use Avianca’s Changes and Refunds tools through Avianca.com or contact the U.S. contact center at 1-866-919-0081. Have your booking code, ticket number, EMD number, or Avianca Credits details ready.

How do I contact Avianca about baggage?

Use Avianca’s Help Center baggage section or contact the Avianca contact center. For baggage claims, have your baggage tag number, flight details, airport report, photos, and claim reference ready.

How do I contact Avianca LifeMiles?

From the United States, call 1-866-919-0081 and select the LifeMiles option. You can also use the LifeMiles Help Center for account, miles, redemption, and transaction questions.

What is Avianca’s TDD number for hearing or speech impaired customers?

Avianca lists TDD services for hearing or speech impaired customers at 1-844-413-7044.

How do I submit an Avianca complaint?

Use Avianca’s Help Center to submit a complaint, claim, compliment, compensation request, or service issue. Include your booking code, ticket number, flight details, and supporting documents.

Does CustomerServiceNumbers.com provide Avianca support?

No. CustomerServiceNumbers.com is not affiliated with Avianca, LifeMiles, or Avianca Group and cannot change flights, issue refunds, locate baggage, credit miles, or resolve passenger claims. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For airlines like Avianca, CSN focuses on common customer issues such as booking changes, refunds, cancellations, delayed baggage, damaged baggage, missed connections, LifeMiles problems, accessibility support, scam warnings, and customer-service experiences shared by real users.

Share Your Avianca Customer Service Experience

Have you contacted Avianca about a flight change, refund, baggage issue, LifeMiles problem, accessibility request, airport service issue, travel disruption, complaint, or compensation request? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full passport number, payment card number, booking confirmation email, LifeMiles password, ticket receipt, home address, baggage claim documents, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Avianca, Avianca Group, LifeMiles, Star Alliance, or any Avianca partner airline. This page is for informational, review, and complaint purposes only. Support options, phone numbers, refund rules, baggage policies, LifeMiles terms, accessibility contacts, airport services, and company information can change. For account-specific help, flight changes, refunds, baggage claims, LifeMiles, accessibility support, or complaints, contact Avianca directly through its official website, app, Help Center, WhatsApp/chat, or verified customer service phone number.

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