How to Contact Avianca USA Customer Service
Phone Number: 1-800-284-2622
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NO tlephone customer service… couldn’t talk to any rep. Baggage issue not listed on site. No way to get it resolved.
In the past I have sung praise for Avianca. I cannot do that after this week’s events.
Avianca’s new website crashes all the time.I have talked to several people who had this experience. It crashed on me Monday March 27th when running my credit card. As it failed to charge my card, I decided to try again the next day. It failed again so I gave up… until I received 2 confirmation emails for 2 identical tickets. Now they won’t refund them. I am supposed to fly in 2 days.
Guess it pays to have a website that crashes and bad customer service.
My advice – don’t book anything on Avianca until they fix their issues.
AVIANCA YOU ARE A BUNCH OF LIERS AND AN INCOMPETENT AIRLINE, THE WORSE AIRLINE I HAVE EVER DEALED WITH! I AM WAITING FOR A REFUND BECAUSE OF A MISTAKE THAT AVIANCA MADE ON A CHANGE OF RESERVATIONS, MY WIFE AND 2 KIDS HAD TO FLY EARLIER THAN EXPECTED FROM EL SALVADOR TO LOS ANGELES CALIFORNIA, WHEN I CALLED TO MAKE THE CHANGES, THEY ALSO CHANGED MY MOTHER IN LAW’S RESERVATION, WHICH WAS NOT SUPOSSED TO BE CHANGED IN THE FIRST PLACE, ON TOP OF THE 175 DOLLARS FOR CHANGING DATES THAT I PAID PER TICKET, THEY CHARGED ME 175 DOLLARS FOR MY MOTHER IN LAW’S TICKET THAT WAS CHANGED BY MISTAKE ON THEIR END. I CALLED BACK AS SOON AS I SAW THE CHARGES SO THAT THEY CAN MOVE MY MOTHER IN LAW BACK TO HER ORIGINAL SCHEDULE AND HAD TO SPEND 2 HOURS ON THE PHONE FOR THAT TO HAPPEN, IT HAS BEEN 25 DAYS AND I HAVE NOT BEEN ABLE TO GET MY 175 DOLLARS BACK. THEY KEEP SAYING THAT THEY WILL TALK TO A SUPERVISOR AND GIVE ME THE RUN AROUND. PLEASE DO NOT FLY WITH THESE AIRLINE THEY WILL LIE TO YOU AND MAKE YOU WAIT FOREVER TO GET A SOLUTION TO YOUR PROBLEM EVEN IF IT IS THEIR FAULT.