Copa Airlines passengers may need help with a reservation change, canceled flight, delayed refund, missing baggage, seat charge, ConnectMiles account, special-assistance request, or unanswered complaint. The correct support route depends on whether the ticket was purchased directly from Copa, through a travel agency, with miles, or through another airline.

Copa Airlines remains an active international airline based in Panama. CustomerServiceNumbers.com is independent and cannot access Copa reservations, tickets, refunds, baggage reports, ConnectMiles accounts, payment records, or passenger documents.

How to Contact Copa Airlines Customer Service

United States Call Center: 1-786-840-2672
United States hours: Monday through Sunday, 5:00 a.m.–11:00 p.m., GMT-5

Panama Call Center: +507-217-2672
Panama hours: Monday through Sunday, 5:00 a.m.–11:00 p.m., Panama time
ConnectMiles direct line in Panama: +507-321-9631
Copa Airlines Help Center: Visit the official Copa Help Center
Customer complaints and claims: Submit a Copa Customer Care request

Refund request: Request a ticket refund
Baggage report: Report delayed, damaged, or missing baggage
Sales offices: Find a Copa Airlines sales office
Official website: www.copaair.com

Important U.S. phone-number correction: Copa Airlines announced that its former toll-free number, 1-800-359-2672 or 1-800-FLY-COPA, would no longer serve as the U.S. reservations-center number. The current official U.S. number is 1-786-840-2672.

WhatsApp warning: Copa Airlines states that it does not provide customer service through WhatsApp or instant-messaging chats. Use only contact information published on Copa’s official website.

Copa Airlines Customer Service Hours

The current U.S. Call Center schedule is Monday through Sunday from 5:00 a.m. to 11:00 p.m., GMT-5.

The Panama Call Center is available Monday through Sunday from 5:00 a.m. to 11:00 p.m., Panama time.

Airport ticket counters, baggage-service offices, ConnectMiles departments, group-travel services, sales offices, and specialized claims teams may use different hours.

Copa Airlines Corporate Address

Copa Holdings and Copa Airlines list their principal executive offices at:

Copa Airlines / Copa Holdings, S.A.
Avenida Principal y Avenida de la Rotonda
Urbanización Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama 0816-06819

This is a corporate and administrative office. It is not advertised as a public walk-in reservation counter, refund desk, baggage-claim office, lost-and-found department, airport ticket counter, or location where passengers should deliver luggage or travel documents.

Do not mail passports, payment-card information, original receipts, baggage, medical documents, or irreplaceable travel records to headquarters unless Copa provides written instructions.

Who Owns Copa Airlines?

Copa Airlines is operated by Compañía Panameña de Aviación, S.A. It is the principal airline subsidiary of Copa Holdings, S.A.

Airline: Copa Airlines
Legal operating company: Compañía Panameña de Aviación, S.A.
Parent company: Copa Holdings, S.A.
Stock-market symbol: CPA on the New York Stock Exchange
Executive Chairman and CEO: Pedro Heilbron
Alliance: Star Alliance
Main hub: Tocumen International Airport in Panama City

Copa Airlines should not be confused with Copa Airlines Colombia or Wingo. These services are related through Copa Holdings but may use different operating companies, ticket conditions, websites, and customer-service procedures.

Best Copa Airlines Support Route by Issue

New reservation: Use Copa.com, the Copa app, a sales office, or the Call Center.

Change an existing trip: Review My Trips first and call when the required change cannot be completed online.
Name correction: Use Copa’s official name-correction process. Complete passenger substitutions are generally not allowed.
Cancel a direct Copa booking: Review the fare rules and use My Trips, the Call Center, or the refund form.

Ticket purchased from a travel agency: Contact the issuing agency before asking Copa to take over the ticket.
Refund request: Use Copa’s official Refund Request form.
Refund-status complaint: Use the Customer Care form and provide the original case number.
Schedule change or cancellation: Review the replacement itinerary in My Trips and contact the Call Center when it is unsuitable.

Delayed baggage: Report the bag immediately at the airport or through the online baggage-report system.
Damaged baggage or missing contents: Preserve the bag and submit the appropriate baggage claim.
Special assistance: Request assistance during booking and confirm it before departure.

ConnectMiles problem: Use the ConnectMiles request form or direct Panama line.
Complaint about airport or in-flight service: Submit a Customer Care request with the flight and airport details.
Immediate airport problem: Speak with a Copa representative at the departure gate, ticket counter, or baggage-service desk.

Information to Gather Before Contacting Copa Airlines

Have the following information available when relevant:

Passenger’s full name as shown on the passport
Reservation code
Ticket number
Flight number and travel date
Origin and destination
Ticket-purchase channel
Fare family
ConnectMiles number
Payment date and amount
Last four digits of the payment card when requested securely
Baggage claim and bag-tag numbers
Airport report number
Previous Customer Care case number
Receipts for reasonable expenses
The resolution being requested

Do not send a complete payment-card number, password, security code, or unredacted passport through an ordinary complaint message unless Copa’s secure form specifically requires the document.

How to Manage a Copa Airlines Reservation

Copa’s My Trips tools may allow passengers to:

View the itinerary
Confirm flight details
Select or change an eligible seat
Review baggage allowances
Purchase eligible additional baggage
Request meals or special services
View the ticket receipt
Check ConnectMiles earning information
Review eligible flight-change options

Not every ticket can be changed online. Travel-agency tickets, award tickets, multi-airline itineraries, group bookings, irregular operations, and tickets with special services may require assistance.

Copa Airlines Name Corrections

The passenger name on the ticket should match the passport or official travel document.

Copa generally does not permit a ticket to be transferred to another passenger. Limited corrections may be considered for:

Minor spelling errors
Reversed first and last names
Missing or incorrect middle names
Documented surname changes
Corrections needed to match a passport

Fees may apply, particularly when a correction is handled through the Call Center or travel agency.

Do not wait until airport check-in to report a known name discrepancy.

Copa Airlines 24-Hour Reservation Options

For eligible U.S. itineraries, Copa allows customers booking through Copa.com to hold a reservation for up to 24 hours without payment.

Copa also offers a flexible cancellation process for certain eligible direct purchases. Restrictions may apply when:

The flight departs too soon
The ticket was not purchased directly from Copa
Paid seats, baggage, or other additional services were added
The reservation includes an ineligible service or itinerary

Review the confirmation and use the applicable cancellation option before the deadline. Do not assume that abandoning a reservation or failing to check in will produce a refund.

How to Cancel a Copa Airlines Ticket

Identify who issued the ticket.
Review the fare family and cancellation rules.
Open My Trips and check available options.
Contact the issuing travel agency when it controls the ticket.
Use the Refund Request form when a refund is permitted.

Save the cancellation or refund case number.
Confirm whether the ticket is canceled or held as a credit.
Ask whether paid seats, baggage, upgrades, or other services require separate requests.

Canceling a flight reservation does not automatically guarantee a refund. Refund eligibility depends on the fare, route, time of request, ticket use, purchase channel, and applicable passenger-rights rules.

Copa Airlines Refund Policy

Refundable Tickets

A fully refundable ticket may be submitted through Copa’s online Refund Request form. Approved refunds are generally returned to the original payment method.

Nonrefundable Tickets

Copa states that certain nonrefundable tickets may retain value for future use for one year from the original purchase date.

The credit:

May be limited to the original passenger
Cannot normally be transferred
May require payment of a fare difference
May be subject to a change charge
Expires under the ticket’s validity rules

Flights Canceled or Significantly Delayed

Tickets affected by a Copa cancellation or a delay exceeding four hours may qualify for a refund. Country-specific passenger-rights rules may provide additional protections.

Refund Processing Time

Copa states that after a credit-card refund is processed, it may appear on one of the next two account statements, depending on the card issuer’s billing cycle.

Ask Copa to confirm:

Refund approval date
Refund amount
Payment method
Ticket number
Refund or case reference

Tickets Purchased Through a Travel Agency

The issuing agency often controls changes, refunds, cancellations, and reissues for tickets it sold.

Contact the agency when:

Its name appears on the confirmation or receipt
The agency collected the payment
The ticket was issued through an online travel website
The itinerary includes multiple airlines
The agency added its own service or cancellation terms

Copa may be able to provide flight information while being unable to refund or reissue an agency-controlled ticket.

Paid Seats, Baggage and Additional Services

A ticket refund does not always include a paid seat, upgrade, baggage charge, lounge purchase, pet fee, or other optional service.

Paid seat assignments are generally nonrefundable and nontransferable, but Copa lists exceptions when:

Copa changes the flight and cannot provide a comparable or better seat

Copa reassigns the passenger for operational or safety reasons
A cancellation or rescheduling causes the passenger to lose the seat
The passenger is denied boarding and a comparable seat is unavailable
The passenger receives an upgrade to Business Class

A voluntary itinerary change may cause the paid seat to be lost without a refund.

Flight Delays, Cancellations and Missed Connections

If Copa changes or cancels a flight:

Review the updated itinerary in My Trips.
Confirm whether every connecting segment still works.
Check the flight status in the Copa app.
Contact the Call Center when traveling within 48 to 72 hours and the proposed itinerary is unsuitable.
Speak with Copa staff at the airport when already traveling.
Save notices, boarding passes, and reasonable expense receipts.

Copa may provide re-accommodation according to the circumstances. Amenities may be available when maintenance, crew, or another airline-controlled issue causes a delay.

Weather, air-traffic restrictions, airport closures, security events, and government requirements may result in different assistance.

Copa Airlines U.S. Passenger Rights

Copa flights to or from the United States are subject to applicable U.S. Department of Transportation consumer-protection rules.

Depending on the circumstances, these rules may address:

Refunds after cancellations or significant schedule changes
Refunds for paid optional services that were not provided
Delayed or mishandled baggage
Denied boarding
Disability assistance
Tarmac delays
Advertising and disclosure of fares

Use Copa’s Customer Care process first. A passenger may also submit a complaint to the U.S. Department of Transportation when a U.S.-related airline issue remains unresolved.

Copa Airlines Baggage Policy

Baggage allowance depends on:

Fare family
Cabin
Route
ConnectMiles status
Star Alliance status
Operating airline
Purchase date

Review the baggage allowance shown in My Trips rather than relying on a general statement from an older article.

Economy Basic, Economy Classic, Economy Full, Business Promo, and Business Full may include different checked-bag allowances and change or refund conditions.

Delayed Copa Airlines Baggage

Report a missing checked bag as soon as possible after arriving at the destination.

Go to the Copa baggage-service desk before leaving the airport when possible.
Provide the baggage tag and boarding pass.
Describe the bag accurately.
Obtain the baggage-report or claim number.
Use Copa’s online baggage-report system.
Keep receipts for reasonable emergency purchases.
Monitor the report and update delivery information when necessary.

If another airline operated the final flight segment, the baggage report may need to be filed with that airline.

Damaged Baggage and Missing Contents

Inspect checked baggage immediately after collection.

Photograph:

The complete bag
The damaged area
The baggage tag
The airline claim label
Missing or disturbed contents
Any TSA inspection notice

Keep the damaged bag until the claim is resolved. Copa may request proof of purchase or repair information.

If the Transportation Security Administration inspected a bag and caused the damage, use the TSA claims process rather than assuming Copa is responsible.

Items Left on a Copa Flight

Property left in the cabin is different from delayed checked baggage.

Contact the arrival airport or Copa’s applicable lost-property process and provide:

Flight number
Travel date
Origin and destination
Seat number
Detailed description
Safe contact information

Do not include passwords or complete financial-account information in a public lost-item description.

Copa Airlines Special Assistance

Passengers should notify Copa when they require:

Wheelchair assistance
Help boarding or moving through the airport
Assistance related to vision or hearing
Travel with a service animal
Transport of an assistive device
Support related to a severe allergy
Assistance for an elderly traveler or child
Medical clearance or oxygen-related guidance

Request assistance as early as possible. Some services require advance notice or supporting documentation.

For an immediate medical emergency, contact emergency services rather than ordinary airline Customer Care.

ConnectMiles Customer Service

ConnectMiles is Copa Airlines’ frequent-flyer program.

Use ConnectMiles support for:

Missing miles
Account-access problems
Name or contact-information corrections
Award-ticket questions
Status and qualifying-segment questions
Shared Miles accounts
Partner-airline mileage claims

Missing-mile requests generally require the ticket and flight information. Wait until the normal posting period has passed before filing repeated claims.

Do not publish a complete ConnectMiles number or account email in a public complaint.

Unrecognized Copa Airlines Charge

An unfamiliar Copa-related transaction may involve:

Airfare
A temporary authorization
Paid seat assignment
Prepaid baggage
An upgrade
A change or reissue
A travel-agency transaction
A charge made by another household member
An unauthorized purchase

Before disputing the charge:

Check Copa and travel-agency receipts.
Compare the ticket number, amount, and date.
Review My Trips and the payment confirmation.
Ask other passengers or household members.
Submit a duplicate- or incorrect-charge request to Copa.
Contact the card issuer if the transaction is unauthorized.

Copa Airlines Scam and Impersonation Warning

Copa warns passengers not to use unverified phone numbers, links, profiles, or messaging services.

Warning signs include:

A telephone number appearing only in a sponsored advertisement
A person claiming to provide Copa support through WhatsApp
A request for gift cards, cryptocurrency, or wire transfer
A demand for a password or verification code
A request to install remote-access software
A promise of an immediate refund after paying another fee
A website using Copa branding on an unfamiliar domain

Open Copa.com directly and use the country-specific Call Center page.

How to Escalate a Copa Airlines Complaint

Identify whether the problem involves reservations, the airport, baggage, a refund, ConnectMiles, a travel agency, or another airline.

Gather the reservation code, ticket number, flight details, receipts, photographs, and prior correspondence.
Contact the Call Center for an immediate travel problem.
Speak with a Copa representative at the airport when the trip is in progress.
Submit the correct Customer Care or baggage form.
Request and save the case number.
State the requested resolution clearly.
Reply through the same case rather than opening unnecessary duplicates.

Contact the issuing travel agency when it controls the ticket.
Contact the operating airline when it controls the baggage report or flight disruption.
Submit a U.S. Department of Transportation complaint when an eligible U.S.-related matter remains unresolved.

Opening a complaint does not guarantee a refund, compensation, mileage credit, baggage payment, upgrade, hotel, meal, replacement flight, or reimbursement for every expense.

Copa Airlines Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero published Copa Airlines reviews. The displayed 0 out of 5 rating means that no ratings have been submitted; it is not a zero-star passenger verdict.

Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving Copa’s flight crews, connections, in-flight service, cancellations, baggage handling, refunds, or customer-service response times.

Related Airline Customer Service Resources

Copa Airlines Customer Service Frequently Asked Questions

What is the current Copa Airlines phone number in the United States?

Call 1-786-840-2672. Copa announced that the former 1-800-359-2672 number would no longer serve its U.S. reservations center.

What are Copa Airlines’ U.S. Call Center hours?

The U.S. Call Center is currently listed as available Monday through Sunday from 5:00 a.m. to 11:00 p.m., GMT-5.

What is the Copa Airlines phone number in Panama?

Call +507-217-2672. The Panama ConnectMiles direct line is +507-321-9631.

Does Copa Airlines offer customer service through WhatsApp?

No. Copa specifically warns that it does not provide customer service through WhatsApp or instant-messaging chats.

How do I change a Copa Airlines reservation?

Review My Trips first. Call Copa when the change cannot be completed online. Contact the issuing travel agency when it controls the ticket.

Can I change the passenger name on a Copa ticket?

Copa generally does not allow a ticket to be transferred to another person. Limited corrections may be permitted so the ticket matches the passenger’s passport.

How do I request a Copa Airlines refund?

Use the official Refund Request form. The fare rules, ticket use, purchase channel, route, and reason for cancellation determine eligibility.

Are nonrefundable Copa tickets completely lost?

Some nonrefundable tickets may retain value for future travel for one year from the original purchase date. Restrictions and charges may apply.

Can I get a refund after a Copa flight cancellation?

A canceled flight or delay exceeding four hours may qualify for a refund. Country-specific passenger-rights rules may provide additional remedies.

How long does a Copa refund take?

After Copa processes a card refund, it may appear on one of the next two account statements, depending on the card issuer.

Who handles a ticket purchased through a travel agency?

The issuing agency may control changes, cancellations, and refunds. Contact the agency shown on the receipt.

How do I report delayed baggage?

Report it at the airport as soon as possible and use Copa’s online baggage-report system. Keep the baggage tag and claim number.

Which airline handles a baggage claim on a connecting itinerary?

The claim generally belongs with the last airline that operated the itinerary or the airline with which the airport report was filed.

How do I request wheelchair assistance?

Request the service when booking and confirm it before departure. Some specialized requests require advance notice.

Where is Copa Airlines headquartered?

Copa’s principal executive offices are in the Business Park, Torre Norte complex in Costa del Este, Panama City.

Who owns Copa Airlines?

Copa Airlines is operated by Compañía Panameña de Aviación, S.A. and is the principal airline subsidiary of Copa Holdings, S.A.

Can I visit Copa headquarters for a refund or baggage complaint?

The corporate office is not advertised as a public walk-in refund, reservation, or baggage-claims center. Use Copa’s Call Center, airport staff, or online claim forms.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Copa Airlines, Copa Holdings, Copa Airlines Colombia, Wingo, Star Alliance, a travel agency, airport, baggage contractor, payment processor, or government regulator.

Our goal is to help passengers distinguish Call Centers, airport assistance, travel agencies, operating airlines, refund departments, baggage claims, ConnectMiles, corporate offices, and unofficial travel-support services.

Share Your Copa Airlines Customer Service Experience

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Page Update Note

This Copa Airlines customer-service page was reviewed and updated on July 28, 2026. The update replaces the discontinued U.S. toll-free number with the current 1-786-840-2672 Call Center number; corrects the U.S. and Panama hours; adds the Panama and ConnectMiles contacts; warns that Copa does not offer WhatsApp customer service; expands the corporate address and ownership information; adds reservation, name-correction, cancellation, refund, baggage, delay, special-assistance, ConnectMiles, scam, and escalation guidance; and removes unsupported customer-review claims.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Copa Airlines, Compañía Panameña de Aviación, S.A., Copa Holdings, S.A., Copa Airlines Colombia, Wingo, Star Alliance, a travel agency, airport, baggage contractor, insurer, payment processor, or government regulator.

Copa Airlines does not provide customer support through this website. Phone numbers, hours, routes, schedules, fare rules, baggage allowances, refund terms, ticket validity, passenger rights, office locations, support forms, and ConnectMiles policies can change. Verify important information through Copa’s official website, ticket confirmation, fare conditions, operating airline, travel agency, and applicable regulator.

CustomerServiceNumbers.com cannot access or change a reservation, cancel a ticket, issue a refund, locate baggage, assign a seat, provide airport assistance, credit miles, rebook a flight, waive a fee, approve compensation, or contact Copa on a passenger’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.

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Copa Airlines Customer Service, Refunds and Baggage Help