Coors customer service for U.S. product questions, quality complaints, promotions, and general feedback is handled through Molson Coors Beverage Company. Separate support is available for Coors merchandise orders and visits to the Coors Brewery in Golden, Colorado.
How to Contact Coors Customer Service
Coors and Molson Coors consumer support
- Consumer product support: 1-800-645-5376
- General phone hours: Not published by Molson Coors
- U.S. contact options: Molson Coors Contact Us
- Coors Banquet contact form: Submit a Coors product question or complaint
- Parent company: Molson Coors Beverage Company
Molson Coors states that consumers who submit the online form will receive a response by email.
Choose the Correct Coors Support Route
- Product quality or packaging problem: Call 1-800-645-5376 or select the product-quality option on the official Molson Coors contact page.
- General comment or complaint: Use the official Coors or Molson Coors contact form.
- Promotion or rebate question: Select the promotion option and provide the promotion name, brand, purchase information, and supporting images when applicable.
- Retail price, availability, or store refund: Contact the retailer first. Individual stores generally control their inventory, pricing, and retail refund decisions.
- Coors merchandise order: Email merch@coors.com.
- Golden brewery tour: Review the current rules and reservations on the official Coors Brewery Tour page.
Reporting a Coors Product-Quality Problem
Keep the product and its packaging. Coors instructs consumers to retain the package case and affected cans, bottles, or other containers when reporting a quality issue.
Have as much of the following information ready as possible:
- Exact Coors brand and product name
- Container type and size
- Number of containers affected
- Line 1 and Line 2 package codes
- Store name and location
- Purchase date
- Receipt or other proof of purchase
- Promotion or rebate details, when relevant
- A clear description of the taste, odor, packaging, seal, or other problem
- Photographs of the product and packaging when requested
Molson Coors provides an official guide to locating and reading product codes. Codes on cans are commonly printed on the bottom, while bottle-code locations can vary by product.
Product Safety Concerns
If a beverage has an unusual odor or appearance, a damaged seal, broken packaging, suspected foreign material, or signs of tampering, stop consuming it. Preserve the remaining product and packaging safely and contact Molson Coors for instructions.
Seek appropriate medical assistance if anyone becomes ill or injured. CustomerServiceNumbers.com and ordinary company-support channels cannot provide emergency medical care.
Coors Merchandise Order Support
- Merchandise email: merch@coors.com
- Email-support hours: Monday–Friday, 8 a.m.–4 p.m. MST, excluding holidays
- Order help: Coors Shop FAQ
- Shipping and returns: Coors Shop Shipping and Returns
The Coors Shop says orders are generally fulfilled within five to seven business days, after which shipping time varies by location. Seasonal and limited-edition orders may take longer.
Defective, damaged, or incorrectly fulfilled merchandise must generally be returned within one week of receipt. Other returns must be initiated within 14 business days of receipt. General return shipping is normally the customer’s responsibility, and final-sale products are not eligible for a refund or exchange. Check the current policy before sending anything back.
Coors Brewery Tour Help
The Coors Brewery is located at 12th and Ford Street in Golden, Colorado, but tour visitors begin at the tour parking lot at 502 14th Street, Golden, CO 80401.
- Reservations are required for brewery tours and hospitality-lounge visits.
- Reservations are released 25 days in advance at midnight Mountain Time.
- Reservations must be made online; staff do not accept booking requests through email or direct messages.
- Current brewery and gift-shop hours are 10 a.m.–4 p.m., Thursday–Monday.
- The facility is normally closed Tuesday and Wednesday, major holidays, and during certain maintenance or company events.
- Tour guests should arrive at least 15 minutes before their reservation.
- Anyone consuming alcohol must be at least 21 and present current government-issued photo identification.
Prices, availability, closures, accessibility arrangements, age requirements, and cancellation terms can change. Confirm everything on the official tour-information page before traveling.
Coors Corporate Information
Parent company: Molson Coors Beverage Company
Corporate/registrant address:
P.O. Box 4030, BC555
Golden, CO 80401
This is a corporate address, not a confirmed consumer product-return or merchandise-return address. Do not mail beverages, packaging, merchandise, or documents there unless Molson Coors specifically instructs you to do so.
Privacy and Security Warning
Use only official Coors or Molson Coors forms when submitting personal information. Molson Coors specifically warns consumers not to include credit card numbers or government-identification credentials in contact forms or ordinary emails.
Do not publish your home address, date of birth, payment information, email address, phone number, order number, or complete package codes in a public review. Coors and Molson Coors communications involving alcoholic-beverage brands are intended for consumers of legal drinking age.
Accurate Coors Reviews and Complaints
Coors currently has a rating of 0 out of 5 stars based on 0 customer reviews on CustomerServiceNumbers.com. Because no reviews have been submitted, there is not enough information to identify reliable praise or complaint trends.
Reviews should describe genuine first-hand experiences. Product preferences can be subjective, so explain the specific quality, packaging, promotion, merchandise, tour, or customer-service issue involved.
Share Your Coors Experience
When leaving a review, consider including:
- The Coors product or service involved
- When and where the issue occurred
- Whether you called or used an online form
- How long it took to receive a response
- What resolution, if any, was offered
- Whether the company followed up as promised
Keep sensitive personal, payment, medical, and identifying information out of your public review.
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Frequently Asked Questions About Coors Customer Service
What is the Coors customer service phone number?
Coors and Molson Coors consumer product support can be reached at 1-800-645-5376.
What are Coors customer service hours?
Molson Coors does not currently publish general hours for the consumer product-support number. The online contact form is available for submitting a request at any time.
How do I report a problem with a Coors product?
Call 1-800-645-5376 or use the official contact form. Retain the package case and affected containers, and have the brand, container type, package codes, purchase date, retailer, and issue details ready.
Where can I find the code on a Coors can or bottle?
Can codes are commonly printed on the bottom. Bottle-code locations vary and may appear on the neck label, shoulder, or back label. The outer carton may also contain a code.
Can Coors refund a retail beer purchase?
Store refund decisions are generally handled by the retailer. Contact the store with your receipt, and report any manufacturing or product-quality concern separately to Molson Coors.
How do I contact the Coors merchandise shop?
Email merch@coors.com. Merchandise representatives are available Monday–Friday, 8 a.m.–4 p.m. MST, excluding holidays.
How do I reserve a Coors Brewery Tour?
Use the official Coors Brewery Tour website. Reservations are released 25 days in advance and cannot be requested through email or direct messages.
CustomerServiceNumbers.com Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or authorized by Coors, Coors Brewing Company, or Molson Coors Beverage Company.
CustomerServiceNumbers.com cannot provide product support, inspect beverages, issue refunds or replacements, process merchandise returns, manage promotions, book or change brewery tours, access company records, or provide emergency assistance. Contact Coors, Molson Coors, the applicable retailer, or the Coors merchandise or tour team directly.
Reviews and comments are user-submitted opinions. They are not independently verified and are not endorsed by CustomerServiceNumbers.com. Phone numbers, addresses, hours, links, tour information, and company policies can change. Confirm important details with the official company before acting.
Last Updated: August 13, 2026