AmeriMark customer service can help with catalog and online orders, shipping, returns, refunds, damaged merchandise, account questions, payments and catalog mailing requests. AmeriMark currently operates as a division of Midwest Catalog Brands, LLC within the broader Colony Brands family of companies.
How to Contact AmeriMark Customer Service
- Customer Service: 1-855-680-7751
- Current hours: Monday-Friday, 8:00 AM-midnight Central Time
- Online Customer Support: Contact AmeriMark
- Frequently Asked Questions: AmeriMark FAQ
- Order and account access: AmeriMark My Account
- Customer-service mailing address: AmeriMark, 1112 7th Avenue, Monroe, WI 53566-1364
- Official website: AmeriMark.com
The older AmeriMark Direct address in Middleburg Heights, Ohio should not be used as the current customer-service address. AmeriMark now publishes its Monroe, Wisconsin address for customer correspondence.
Best AmeriMark Support Route by Issue
- Order status: Use My Account or the online order-status tools.
- Change or cancel an order: Check whether a Cancel Order or Cancel Item option is still available, or call Customer Service immediately.
- Return: Follow AmeriMark’s current guarantee and return instructions before mailing merchandise.
- Damaged or incorrect item: Contact Customer Service for instructions rather than simply mailing it back.
- Refund delay: Check account status and keep the return tracking and receipt.
- AmeriMark account question: Sign in to My Account or call Customer Service.
- Catalog removal: Call Customer Service and request that promotional catalogs be discontinued.
- Credit or billing problem: Review the current account statement and use the contact information associated with your AmeriMark account.
Information to Have Before Contacting AmeriMark
- Order number
- Name used for the order
- Billing ZIP code
- Product name or item number
- Purchase and shipment dates
- Tracking information
- Photos of damaged or incorrect merchandise
- Return tracking and carrier receipt
- Date and amount of a disputed charge or payment
- Previous customer-service correspondence
- The resolution you are requesting
Do not include bank-account numbers or complete payment-card information in an email or public review.
AmeriMark Order Status
Customers can check AmeriMark order information through the company’s online account tools.
Use AmeriMark My Account to review available order and account information.
For an order that appears delayed:
- Check the current order status.
- Review available shipment or tracking information.
- Confirm the shipping address.
- Check whether part of the order may be shipping separately.
- Contact Customer Service if the expected delivery period has passed.
Keep the order number available when contacting AmeriMark.
Changing or Cancelling an AmeriMark Order
AmeriMark currently allows customers to change or cancel certain orders before they have progressed too far through fulfillment.
Check the order online for a Cancel Order or Cancel Item button.
If that option does not appear, call 1-855-680-7751 or submit a Customer Support request immediately.
AmeriMark states that an order cannot be changed or cancelled after it has shipped.
Do not place a duplicate replacement order until you know whether the original order can still be stopped.
AmeriMark 60-Day Satisfaction Guarantee
AmeriMark currently provides a satisfaction guarantee for most merchandise.
If an eligible item does not meet your expectations, it can generally be returned within 60 days of receipt.
Depending on the situation, AmeriMark may provide:
- A refund of the merchandise amount
- A credit to the account
- A replacement
Original shipping charges and the cost of returning merchandise generally are not included in the refund or credit.
Review the current AmeriMark Guarantee before mailing a return.
Where to Send an AmeriMark Return
AmeriMark currently publishes this merchandise-return address:
AmeriMark
Attn: Customer Returns
2000 Harrison Dr.
Suite 100
Clinton, IA 52732
When returning merchandise:
- Use the original packaging when possible.
- Pack the item securely.
- Include the order number.
- Include the reason for the return.
- Use trackable shipping.
- Keep the carrier receipt.
AmeriMark recommends retaining the return receipt while the merchandise is being processed.
AmeriMark Refund Timing
Returns do not necessarily result in an immediate account or card credit.
AmeriMark says a return credit can appear in account status approximately 2 to 4 weeks after the return has been processed. Its FAQ also advises allowing additional time for refunds to reach the original payment method, and paper billing statements can take as long as two billing cycles to reflect an adjustment.
Keep:
- Return tracking
- Carrier receipt
- Order number
- Return correspondence
until the expected refund or account credit appears.
AmeriMark Wig Returns
Customers returning a wig should contact AmeriMark before mailing it.
Current AmeriMark pages contain different published details concerning wig return deadlines and restocking fees. Because those terms can materially affect a refund, confirm the requirements that apply to your specific purchase with Customer Service before sending the wig back.
Wigs that have been cut, taped, glued or otherwise altered may not qualify for return.
Keep all original packaging until you are certain you intend to keep the product.
AmeriMark Electronics Returns
Before returning or giving away an electronic device, AmeriMark recommends performing a factory reset to remove stored personal information.
Follow the manufacturer’s instructions for the exact device.
Before shipping an electronic return:
- Back up information you want to keep.
- Sign out of personal accounts when applicable.
- Remove saved payment information.
- Perform the appropriate factory reset.
- Remove memory cards or other personal storage unless required for the return.
Contact AmeriMark if you are unsure whether an electronic item qualifies for return.
AmeriMark Shipping Charges
AmeriMark charges shipping and processing based on factors including order value, destination and the type of merchandise.
Additional charges can apply for:
- Large or heavy merchandise
- Additional delivery addresses
- Expedited shipping
- Deliveries outside the contiguous United States
- Certain frozen or specially handled items
Because shipping charges can change, review the complete order total before submitting the purchase rather than relying on an older printed catalog.
AmeriMark Catalog Removal
AmeriMark remains a catalog and online retailer.
Customers who no longer want promotional AmeriMark catalogs can call 1-855-680-7751 and ask to have catalog mailings discontinued.
AmeriMark states that it can take several weeks for catalog opt-out changes to become effective because some mailings may already have been prepared.
For marketing email, use the unsubscribe option included in the promotional message or adjust available account preferences.
AmeriMark Ownership and Company Information
AmeriMark currently identifies itself as a division of Midwest Catalog Brands, LLC.
AmeriMark-related brands became part of the broader Colony Brands organization following Colony Brands’ 2023 acquisition of assets from the former AmeriMark Interactive operation.
Current AmeriMark-affiliated shopping brands include businesses such as:
- Carol Wright
- Dr. Leonard’s
- Harriet Carter
- Beauty Boutique
- Healthy Living
AmeriMark’s current postal address is:
AmeriMark
1112 7th Avenue
Monroe, WI 53566-1364
Routine orders, returns, catalog requests and billing questions should begin with AmeriMark Customer Service rather than an old Ohio corporate address.
How to Escalate an AmeriMark Customer Service Problem
- Call 1-855-680-7751 or submit the official Customer Support form.
- Provide the order number and billing ZIP code privately.
- Explain the issue in a short timeline.
- For damaged or incorrect merchandise, provide photographs when useful.
- For a return, keep the return tracking and receipt.
- For a billing issue, identify the date and amount of the disputed transaction.
- Ask for confirmation of any refund, replacement, credit or account adjustment.
- Keep the correspondence until the issue is fully resolved.
AmeriMark Reviews and Complaints
CustomerServiceNumbers.com currently displays an AmeriMark rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving AmeriMark product quality, shipping, returns, billing or Customer Service.
What to Include in an AmeriMark Review
Helpful reviews can describe:
- Online or catalog ordering
- Product quality or accuracy
- Shipping and delivery
- Order cancellation
- Returns or refunds
- Damaged or incorrect merchandise
- Account or payment support
- Catalog-removal requests
- Customer-service response time
- Whether the promised resolution was completed
Privacy Warning for AmeriMark Reviews
Do not publish your complete order number, account number, home address, telephone number, email address, bank information, payment-card information, password or other sensitive personal information in a public review.
Crop shipping labels, bills, return documents and account screenshots before sharing photographs.
Provide identifying order and account information privately through AmeriMark’s official Customer Support channels.
Related Catalog and Direct Retail Customer Service Pages
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Share Your AmeriMark Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with AmeriMark, Midwest Catalog Brands, LLC, Colony Brands, Inc. or any affiliated retailer. AmeriMark does not provide customer support through this website.
Phone numbers, support hours, shipping fees, return terms, refund timing, catalog policies and account procedures can change. Contact AmeriMark directly or review the current official website for decisions concerning a specific order, return or account.