Anne Klein customer service can help with AnneKlein.com orders, shipping, returns, refunds, damaged merchandise, cancellations and account questions. Anne Klein also provides separate support for watches, including replacement links, bands, parts, repairs and warranty questions.
How to Contact Anne Klein Customer Service
- AnneKlein.com Customer Service: 1-844-390-2663
- Customer-care email: customercare@anneklein.com
- Phone, email and chat hours: Monday-Friday, 8:00 AM-9:00 PM Eastern Time
- Email availability: Monday-Sunday; Anne Klein currently estimates a response within approximately 24 hours
- Customer Service and FAQ: Anne Klein Customer Service
- Returns: Anne Klein Returns & Exchanges
- Watch support: 1-866-631-0342
- Watch support email: watches@anneklein.com
- Current business address: Anne Klein c/o WHP Plus, LLC, 530 Fifth Avenue, 12th Floor, New York, NY 10036
- Official website: AnneKlein.com
Anne Klein is owned by WHP Global and sells apparel, handbags, footwear, watches, jewelry, fragrance, home products and other fashion merchandise through AnneKlein.com and third-party retailers.
Best Anne Klein Support Route by Issue
- AnneKlein.com order: Call 1-844-390-2663, email Customer Care or use the online Help Center.
- Cancel or edit an order: Contact Customer Service immediately before the order ships.
- Return or refund: Start through Anne Klein’s official return process within the applicable 30-day period.
- Damaged AnneKlein.com merchandise: Contact Customer Service before returning it.
- Purchase from Macy’s, Amazon, Nordstrom or another retailer: Contact the retailer that processed the purchase.
- Watch repair, band, link or part: Call 1-866-631-0342 or email watches@anneklein.com.
- Furniture or home-goods issue: Review the product-specific support instructions because these products can have separate return and service procedures.
Information to Have Before Contacting Anne Klein
- Anne Klein order number
- Email address used for the order
- Product name, size, color and style number
- Purchase and delivery dates
- Carrier tracking number
- Photos of damaged or incorrect merchandise
- Return tracking information
- Retailer name if the purchase was not made on AnneKlein.com
- Watch model number beginning with AK/ for watch questions
- Previous customer-service correspondence
- The resolution you are requesting
Anne Klein Returns and Exchanges
AnneKlein.com currently accepts eligible merchandise returned within 30 days of receiving the order.
Returned items generally must be:
- Unworn
- Unwashed
- Undamaged
- Unused and unaltered
- Returned with original tags when applicable
Customers can begin an eligible return through Anne Klein’s return system or contact Customer Service for assistance.
If Anne Klein’s prepaid return label is used, a current $8.95 return-processing fee is deducted from the refund.
After the merchandise is received and inspected, an approved refund is returned to the applicable original payment method.
Anne Klein advises allowing up to approximately two weeks for a return to be processed.
Items Anne Klein Does Not Accept for Return
Current Anne Klein policies exclude several merchandise categories.
Products that cannot generally be returned or exchanged include:
- Final Sale merchandise
- Clearance merchandise
- Worn hosiery
- Pierced earrings that have been worn
Anne Klein’s FAQ also identifies certain categories such as fragrance, sleepwear, gift cards and some home products as Final Sale.
Check the product page and current return policy before buying when return eligibility is important.
Anne Klein Purchases From Macy’s or Other Retailers
Anne Klein merchandise is sold by many retailers in addition to AnneKlein.com.
If you purchased Anne Klein merchandise from:
- Macy’s
- Nordstrom
- Amazon
- A department store
- A specialty retailer
- Another online marketplace
the retailer that processed the payment generally controls the return, exchange and refund.
AnneKlein.com states that it does not accept ordinary returns from third-party retailers or marketplaces, except for specified Anne Klein-operated social-commerce channels.
Keep the original retailer receipt and contact that seller first.
Changing or Cancelling an Anne Klein Order
If you need to change or cancel an AnneKlein.com order, contact Customer Service immediately.
Anne Klein says it will attempt to modify an order when possible, although the order may need to be cancelled and replaced to complete an edit.
Cancellation is only possible before the order has shipped.
If the shipment has already left the fulfillment process, the customer generally needs to wait for delivery and then use the normal return procedure if the merchandise qualifies.
For an incorrect:
- Size
- Color
- Quantity
- Shipping address
contact Customer Service as soon as the error is noticed.
Damaged or Incorrect Anne Klein Orders
If an AnneKlein.com order arrives damaged, defective or different from what was ordered, contact Customer Service before starting an ordinary return.
Save:
- The product
- Tags
- Original packaging
- Shipping carton
- Order confirmation
Take clear photographs showing the problem when useful.
Do not discard damaged merchandise until Customer Service has provided instructions.
Anne Klein Watch Customer Service
Anne Klein provides separate support for watches.
For a watch repair, replacement link, band, pin, screw or other part, contact:
Anne Klein Watch Support
1-866-631-0342
watches@anneklein.com
Have the watch model number available. Anne Klein says the style number appears on the back of the watch case and begins with AK/.
Anne Klein Watch Links and Bands
Anne Klein currently says the first three replacement watch links may be provided free as an accommodation.
When requesting links, supply the complete AK/ model number so the watch team can identify the correct part.
The watch-support team can also check availability for:
- Replacement bands
- Stones
- Pins
- Screws
- Other available watch components
Part availability can depend on the watch model and age.
Anne Klein Watch Batteries and Repairs
Anne Klein recommends having watch batteries replaced by a qualified local watch-repair professional or jeweler.
A trained repairer can properly reseal the watch after battery replacement and reduce the risk of damaging the movement.
For mechanical damage or a missing component, contact Anne Klein’s watch support team first to determine whether the needed part or repair option remains available.
Anne Klein notes that watch warranty coverage can be voided when damage results from accidents, negligence, unauthorized service or circumstances unrelated to defects in materials or workmanship.
Anne Klein Furniture and Home Goods
Anne Klein also sells furniture and other home products, and some of those products use specialized support procedures.
Current Anne Klein furniture guidance says eligible furniture orders can generally be returned within 30 days of delivery.
For damaged furniture, customers are told to document visible or concealed damage with photographs and report the issue promptly.
Furniture support currently uses:
Furniture, rugs and other large products may have different shipping, return-cost and damage procedures than apparel or accessories, so review the product-specific instructions before arranging a return.
Anne Klein Ownership and Corporate Information
Anne Klein is owned by WHP Global.
WHP Global currently lists its U.S. office at:
WHP Global
530 Fifth Avenue
12th Floor
New York, NY 10036
Anne Klein’s current Terms also list:
Anne Klein c/o WHP Plus, LLC
530 Fifth Avenue, 12th Floor
New York, NY 10036
The old 767 Fifth Avenue address previously shown on this page is no longer the current address published by Anne Klein and WHP Global.
Routine online orders, returns and damaged-merchandise problems should still begin with Anne Klein Customer Care rather than WHP Global’s business office.
How to Escalate an Anne Klein Customer Service Problem
- Call 1-844-390-2663, email customercare@anneklein.com or use online chat.
- Provide the order number and account email privately.
- Explain the issue in a short timeline.
- For damaged or incorrect merchandise, provide photographs.
- For a return, keep the carrier receipt and tracking number.
- For a watch issue, use the dedicated watch-support number or email.
- Ask for written confirmation of any promised refund, replacement or account adjustment.
- Keep the correspondence until the issue has been resolved.
Anne Klein Reviews and Complaints
CustomerServiceNumbers.com currently displays an Anne Klein rating of 2.5 out of 5 stars based on 4 reviews.
All four visible reviews are old, dating from 2014 through 2016.
An October 2016 reviewer says she had purchased Anne Klein shoes for years but repeatedly experienced the inner sole becoming detached.
A July 2016 reviewer reports receiving one of two pairs of sneakers but waiting approximately a month and a half for a backordered second pair without receiving an update.
A March 2016 reviewer gives a brief complaint describing Anne Klein customer service as very disappointing.
A July 2014 reviewer reports being given several different telephone numbers without obtaining help for the original problem.
These posts document specific historical experiences, but because they are approximately a decade old, they should not be treated as a reliable measure of current Anne Klein customer service.
What to Include in an Anne Klein Review
Helpful reviews can describe:
- Whether the purchase was from AnneKlein.com or another retailer
- Order and delivery experience
- Product quality or durability
- Backordered or missing merchandise
- Returns and refunds
- Damaged or incorrect items
- Watch repair or part support
- Customer-service response time
- Whether the promised resolution was completed
Privacy Warning for Anne Klein Reviews
Do not publish your complete order number, home address, telephone number, email address, payment information, return label, account password or other sensitive personal information in a public review.
Crop identifying details from receipts, shipping labels, order screenshots and return documents before posting them.
Provide order and account information privately through Anne Klein’s official support channels.
Related Fashion Customer Service Pages
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CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official support routes, company policies and public customer feedback so readers can identify the appropriate business to contact about an order, product or return problem.
Share Your Anne Klein Customer Service Experience
Have you contacted Anne Klein about an order, return, refund, damaged item, missing shipment, backorder, watch repair or other product issue? Leave a rating and review below. Explain which support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include order numbers, addresses, phone numbers, email addresses, payment information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Anne Klein, WHP Global, WHP Plus, LLC, any Anne Klein licensee or any third-party retailer. Anne Klein does not provide customer support through this website.
Phone numbers, support hours, return fees, product availability, watch parts and retailer policies can change. Contact Anne Klein or the retailer that sold the product directly for decisions concerning a specific order, return or product problem.
