CONNECT Insurance Customer Service, Reviews and Complaints

Eric Strand

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Need help with CONNECT Insurance customer service, a Costco auto or home insurance policy, a claim, payment, roadside assistance, policy documents, online account access, or a complaint? CONNECT insurance is now commonly routed through American Family Insurance support channels, including Costco insurance support for eligible Costco members. This page lists verified support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with CONNECT, American Family Insurance, Costco, Costco Insurance Agency, Ameriprise, Homesite, Midvale, or any insurance carrier listed on this page.

CONNECT Insurance Customer Service Number

The current Costco/American Family CONNECT customer service and sales number is 1-888-404-5365. If you have an older CONNECT, Ameriprise, or Costco insurance document that lists a different phone number, check your current policy documents, billing notice, claim letter, or online account for the best support route.

Important: CONNECT, American Family, Ameriprise, and Costco Insurance

CONNECT Insurance was previously associated with Ameriprise auto and home insurance and later became CONNECT, powered by American Family Insurance. Many customers still search for “CONNECT Insurance,” “CONNECT by AmFam,” “Ameriprise Insurance,” or “Costco CONNECT Insurance.” Current official support pages route customers through American Family Insurance and Costco insurance support channels.

Costco members may receive insurance offers through the Costco insurance program, but Costco does not underwrite insurance policies, pay claims, or guarantee insurance products. Depending on the state and product, policies may be underwritten by American Family Connect companies, Midvale, Homesite companies, or other insurers.

CONNECT Claims Help

For a new or existing CONNECT, Costco American Family, or American Family insurance claim, use the official claims tools or call the appropriate claims support number. Claims support may be available 24 hours a day, 7 days a week.

For a claim, have your policy number, claim number if available, date of loss, location of loss, damage description, photos, police report information, repair estimates, and contact information ready.

CONNECT Roadside Assistance and Home Lockout

Roadside assistance and home lockout benefits depend on your policy, Costco membership level, and coverage. Check your policy documents before assuming a service is included.

CONNECT Billing and Payment Help

If your issue involves a payment, billing notice, autopay, late payment, refund, cancellation warning, or payment not applied, use American Family’s official billing tools or the pay-by-phone route.

If a payment is missing or your policy is at risk of cancellation, keep your billing notice, policy number, confirmation number, bank or card record, cancellation notice, and written response in a private file.

CONNECT Mailing Addresses

Mailing addresses can vary by policy type, state, payment status, and underwriting company. Use the address on your bill, claim letter, policy packet, or online account whenever possible.

  • Costco / American Family Billing Address:
    American Family Insurance
    6000 American Parkway
    Madison, WI 53777-0001
  • Costco / American Family General Mail:
    American Family Insurance
    P.O. Box 77093
    Madison, WI 53707-1093
  • Costco / American Family Overnight Mail:
    American Family Insurance
    6000 American Parkway
    Madison, WI 53783-0001
  • Claims Mailing Address:
    American Family Insurance Claims Services, Inc.
    6000 American Parkway
    Madison, WI 53783-0001

CONNECT Corporate and Company Address

The old CONNECT listing used the De Pere, Wisconsin address below. Current official American Family pages also route many customers through American Family’s Madison, Wisconsin office and online account tools. For customer service, claims, payments, policy changes, or billing help, use the official phone numbers and online tools before mailing documents to a corporate address.

CONNECT, powered by American Family Insurance
3500 Packerland Drive
De Pere, WI 54115

American Family Insurance
6000 American Parkway
Madison, WI 53783

What CONNECT Customer Service Can Help With

  • Auto insurance policy questions
  • Home, condo, renters, umbrella, and specialty insurance questions
  • Costco member insurance questions
  • Claims reporting and claim status
  • Roadside assistance
  • Home lockout benefit questions
  • Billing, payments, autopay, refunds, and cancellation notices
  • Online account registration and login help
  • Policy documents, ID cards, and proof of insurance
  • Coverage changes, renewals, and underwriting questions
  • Complaint escalation

Use the Correct CONNECT or American Family Support Route

The fastest route depends on whether your issue involves a quote, active policy, claim, payment, roadside assistance, or Costco membership-related benefit.

  • Active policy question: Call 1-888-404-5365 or use My Account.
  • New quote question: Call 1-888-404-5365 or start a quote online.
  • New or existing claim: Use My Account, the claims center, or call 1-800-692-6326.
  • Roadside assistance: Call 1-888-742-4572.
  • Home lockout benefit: Call 1-866-641-5443 if you are an eligible Costco Executive Member.
  • Payment by phone: Call 1-866-424-8002.
  • Old CONNECT or Ameriprise paperwork: Use the current number printed on your policy, bill, ID card, claim letter, or online account.

CONNECT and Costco Insurance Notes

CONNECT insurance is often searched alongside Costco because many Costco members have seen auto, home, and umbrella insurance offers through Costco insurance channels. However, the insurance company, agency, underwriting company, and claims handler can differ depending on your state and product.

  • Costco is not the insurance company that pays claims.
  • Costco Insurance Agency may act as an insurance agent in eligible states.
  • American Family Insurance is the brand name used for many current support routes.
  • Auto policies may be underwritten by American Family Connect companies or Midvale.
  • Property policies may be underwritten by Homesite companies or other carriers depending on state and product.
  • Always check your current policy documents for the correct company and phone number.

Information to Have Ready Before Contacting CONNECT

  • Your policy number
  • Your claim number, if applicable
  • The named insured or policyholder name
  • Your Costco membership information, if relevant
  • The type of policy, such as auto, home, condo, renters, umbrella, specialty, or business
  • Date, time, and location of the loss if calling about a claim
  • Photos, repair estimates, police report information, or claim documents if available
  • Billing statement, payment confirmation, renewal notice, or cancellation notice if calling about billing
  • Any prior representative name, case number, adjuster name, or written response

CONNECT Insurance Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for CONNECT Insurance. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific CONNECT issues based only on this website.

If you have contacted CONNECT, American Family, or Costco insurance support about a policy, quote, claim, payment, bill, roadside assistance issue, home lockout benefit, online account, renewal, cancellation notice, or complaint, you can share your experience below. Helpful reviews explain the type of policy or claim, which support route you used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for CONNECT Reviews

Insurance reviews can involve private financial, legal, vehicle, property, lender, and claim information. Do not post policy numbers, claim numbers, driver’s license numbers, Social Security numbers, VINs, license plates, dates of birth, addresses, phone numbers, email addresses, payment details, accident reports, police reports, repair records, lender information, mortgage documents, settlement details, attorney communications, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own CONNECT, American Family, or Costco insurance support experience.

How to Escalate a CONNECT Complaint

If your issue is not resolved during the first contact, ask for a claim number, case number, supervisor review, written explanation, or the correct department for your policy type. Keep a timeline of calls, messages, letters, payments, claim updates, repair estimates, cancellation notices, and promised follow-up dates.

  • Start with the customer service number on your policy documents or call 1-888-404-5365.
  • For claims, use the claims center, My Account, or call 1-800-692-6326.
  • Ask which underwriting company or agency is handling your policy.
  • Request written confirmation for claim, billing, cancellation, coverage, or account decisions.
  • If your issue involves Costco membership benefits, confirm whether Costco, Costco Insurance Agency, American Family, or the underwriting company is the correct route.
  • If the issue involves insurance regulation, contact your state insurance department for guidance.

Common CONNECT Customer Service Issues

  • Confusion between CONNECT, Ameriprise, American Family, and Costco insurance
  • Finding the correct policy or claims phone number
  • Claim status or adjuster communication questions
  • Billing, autopay, renewal, refund, or cancellation notice questions
  • Roadside assistance routing issues
  • Home lockout benefit questions for Costco Executive Members
  • Online account registration or password issues
  • Policy changes, coverage questions, or quote routing issues
  • Questions about underwriting companies or state-specific coverage

Related Customer Service Numbers Pages

Frequently Asked Questions About CONNECT Customer Service

What is the CONNECT Insurance customer service number?

The current Costco/American Family CONNECT customer service and sales number is 1-888-404-5365. If your policy documents show a different number, use the number on your current policy, bill, ID card, or claim letter.

What is the CONNECT claims phone number?

CONNECT and American Family customers can file or track claims online through My Account or call American Family claims support at 1-800-692-6326. Costco/American Family support also lists 1-888-404-5365 for customer service and claims support.

Is CONNECT the same as American Family Insurance?

CONNECT is now commonly handled through American Family Insurance support channels. American Family company information includes American Family Connect companies and American Family Connect Insurance Agency, Inc.

Is CONNECT the same as Costco Insurance?

No. Costco may offer insurance access to eligible members through Costco Insurance Agency and American Family channels, but Costco does not underwrite insurance or pay claims. Check your policy documents for the actual insurance company and claims handler.

What is the CONNECT roadside assistance number?

The Costco/American Family roadside assistance number is 1-888-742-4572. Coverage depends on your policy.

Can CustomerServiceNumbers.com access my CONNECT policy or claim?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To file claims, make payments, update policies, change coverage, access claim files, or manage your account, contact CONNECT, American Family, Costco insurance support, or the correct official support route directly.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by CONNECT, American Family Insurance, Costco, Ameriprise, Homesite, Midvale, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, billing, payment, coverage, roadside, Costco membership, and legal information directly with American Family, CONNECT, Costco insurance support, your underwriting company, your attorney, your state insurance department, or the appropriate official organization.

Share Your Experience

Have you contacted CONNECT, American Family, or Costco insurance support about a policy, quote, claim, payment, bill, roadside assistance issue, home lockout benefit, online account, cancellation notice, renewal, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

Privacy reminder: Do not post policy numbers, claim numbers, driver information, VINs, license plates, accident reports, payment details, lender information, home addresses, phone numbers, emails, legal documents, settlement details, or private screenshots in a public review.

Page Update Note: This CONNECT Insurance customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with CONNECT, American Family Insurance, American Family Mutual Insurance Company, S.I., American Family Connect Property and Casualty Insurance Company, American Family Connect Insurance Company, American Family Connect Insurance Agency, Inc., Costco, Costco Insurance Agency, Ameriprise, Homesite, Midvale, or any insurance carrier listed on this website. Phone numbers, addresses, links, policy information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, resolve claims, or handle roadside assistance. Contact American Family, CONNECT, Costco insurance support, your underwriting company, your state insurance department, or the appropriate official organization for help with your specific issue.

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