DKNY customer service can help with DKNY.com orders, cancellations, shipping, returns, refunds, damaged merchandise, promotional codes, price adjustments, and account questions. Purchases made through department stores or other retailers may be governed by that seller’s policies.
How to Contact DKNY Customer Service
- DKNY online-order customer service: 1-866-984-2118
- Email: service@dkny.com
- Monday–Friday: 8 a.m.–9 p.m. ET
- Saturday–Sunday: 10 a.m.–7 p.m. ET
- Contact page and live chat: DKNY Contact Us
- Help and frequently asked questions: DKNY FAQ
DKNY’s contact page identifies the phone number and email above specifically for online-order assistance. Have your order number and the email address used at checkout ready before calling, emailing, or starting a chat.
Choose the Correct DKNY Support Route
- DKNY.com order: Call 1-866-984-2118, email service@dkny.com, or use live chat.
- Order cancellation: Contact DKNY immediately. Cancellation requests are limited to the first 30 minutes after the order is placed.
- Tracking: Check the shipping-confirmation email for the carrier and tracking number.
- Return or refund: Review the eligibility requirements and start through the official DKNY return system.
- Damaged or incorrect DKNY.com order: Contact DKNY with the order number and clear photographs of the merchandise, packaging, and shipping label.
- Purchase from a department store or another retailer: Contact the seller first for its return, exchange, refund, and price-adjustment rules.
- DKNY store purchase: Contact the original store or locate a store through the official DKNY store finder.
What to Have Ready
- DKNY order number
- Email address used for the order
- Product name, size, color, and item number
- Order and delivery dates
- Carrier tracking number
- Payment method, without sending the complete card number
- Photographs of damaged, defective, or incorrect merchandise
- Previous case, email, or chat information
- The resolution you are requesting
Canceling or Changing a DKNY Order
DKNY says an order can only be canceled within 30 minutes of being placed. Contact customer service immediately at 1-866-984-2118 or through live chat if you notice an incorrect size, color, quantity, address, or payment issue.
A cancellation request does not necessarily guarantee that the order can be stopped. If processing has already begun, you may need to wait for delivery and follow the return procedure.
DKNY Returns and Refunds
DKNY generally accepts eligible merchandise within 30 days of delivery when it is unused, in its original condition, and has the original tags attached.
- Refunds are issued to the original payment method.
- Original shipping and handling charges are generally nonrefundable.
- Using DKNY’s return label currently results in a $6 deduction from the refund.
- Final-sale merchandise cannot be returned.
- Gift returns are credited to the original payment method.
- PayPal purchases may not be returnable to a DKNY store.
- DKNY does not process a direct merchandise exchange. Return the original item and place a new order for the replacement.
Review the complete DKNY Returns and Exchanges policy before mailing merchandise. Eligible U.S. returns can be started through the official DKNY return system.
Keep the return tracking number and shipping receipt until the refund is complete. DKNY says it may take up to 14 days after the return is received for the funds to appear in the customer’s account.
Damaged, Defective or Incorrect Items
Contact DKNY promptly if a DKNY.com order arrives damaged, defective, incomplete, or different from what was ordered. Include:
- The order number
- A description of the problem
- Photographs of the item and defect
- Photographs of the packaging and shipping label
- The product tag or item number
- Whether you are requesting a replacement or refund
Do not discard the product, tags, packaging, or shipping materials until DKNY has reviewed the issue and provided instructions.
DKNY Shipping and Delivery
DKNY currently lists the following estimated delivery times after payment authorization:
- Economy shipping: Five to ten business days
- Standard shipping: Approximately four business days
- Express shipping: Approximately three business days
- Priority shipping: Approximately two business days
- Alaska, Hawaii and listed U.S. territories: Approximately 10 to 14 business days
Delivery estimates, shipping charges, destinations, and promotional thresholds can change. Review the official DKNY Shipping and Delivery page before ordering.
If tracking shows delivery but the package cannot be found, check the delivery location, household members, building staff, neighbors, and the carrier’s tracking details. Then contact DKNY with the order and tracking numbers.
Price Adjustments and Promotional Codes
DKNY currently says price adjustments may be honored when an item purchased from DKNY.com is reduced within 14 days of the order date. Contact customer service with the order number and the current product listing.
Promotional codes must normally be entered during checkout. Read the promotion’s exclusions, expiration date, minimum-purchase requirement, and final-sale restrictions before submitting the order.
Store and Third-Party Retailer Purchases
DKNY products are sold through DKNY stores, department stores, specialty retailers, and other authorized sellers. The retailer that processed the payment will generally control the refund, exchange, receipt, and price-adjustment policy.
Use the official DKNY Store Locator for DKNY retail locations. For a purchase made through another retailer, contact that retailer using the information on the receipt or order confirmation.
DKNY Ownership and Corporate Information
DKNY is owned by G-III Apparel Group, Ltd. The DKNY online store identifies The Donna Karan Company Store LLC as the store operator.
Parent company: G-III Apparel Group, Ltd.
Corporate address:
512 Seventh Avenue
New York, NY 10018
Corporate phone: 1-212-403-0500
The corporate number is not the primary number for routine DKNY.com orders, returns, or tracking. Start with DKNY online-order customer service at 1-866-984-2118.
Privacy and Security Warning
Use DKNY.com directly when signing in, starting a return, or entering payment information. Be cautious of unofficial websites, advertisements, emails, or social-media accounts offering unusually large DKNY discounts or requesting payment outside a normal checkout process.
Do not email or publicly post your password, complete card number, security code, home address, phone number, order confirmation, or return label. Mask sensitive information before attaching screenshots to a complaint or review.
Accurate DKNY Reviews and Complaints
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