Harriet Carter customer service can help with catalog and online orders, returns, refunds, damaged merchandise, shipping, billing, order status, catalog requests and account questions. Have your order number and billing ZIP code ready before contacting support.
How to Contact Harriet Carter Customer Service
- Customer service: 1-800-632-1578
- Customer service hours: Monday-Friday, 8:00 AM-midnight Central Time
- Online contact form: Contact Harriet Carter Customer Support
- Order status: Check a Harriet Carter Order
- My Account: Sign in to Harriet Carter
- Customer-service mailing address: Harriet Carter Customer Service, 1112 7th Avenue, Monroe, WI 53566
- Official website: HarrietCarter.com
Harriet Carter is a catalog and online retailer offering household products, health and beauty items, clothing, gifts, outdoor products and other merchandise. The brand operates as a division of Midwest Catalog Brands, LLC and is associated with the Colony Brands family of businesses.
Best Harriet Carter Support Route by Issue
- Order status: Use the official order-status page with the order number, billing last name and ZIP code.
- Change or cancel an order: Check the order online immediately. If a cancellation option is unavailable, call customer service.
- Damaged or incorrect merchandise: Contact customer service before returning the item and keep the packaging and order information.
- Return or refund: Review Harriet Carter’s current guarantee and return instructions before shipping merchandise back.
- Missing shipment: Check the order history and available tracking, then call if the expected delivery period has passed.
- Billing or Easy Pay question: Sign in to My Account to review the balance and payment information.
- Catalog request: Use Harriet Carter’s official catalog-request page or call customer service.
- Stop catalog mailings: Contact customer service with the full name and address shown on the mailing label.
Information to Have Before Contacting Harriet Carter
- Order number
- Name used for the order
- Billing and shipping ZIP codes
- Email address associated with the order or account
- Item number or product description
- Order and shipment dates
- Carrier tracking information, when available
- Photos of damaged, defective or incorrect merchandise
- Return tracking or shipping receipt
- Billing statement or disputed charge information
- Dates and details of previous customer-service contacts
How to Check a Harriet Carter Order
Harriet Carter provides an online order-status tool.
Use the Harriet Carter order-status page and enter:
- Order number
- Billing last name
- Billing ZIP code
Customers with an online account can also sign in and review recent orders and order history.
When available, the order history can show whether an order has shipped, its shipment date, the carrier and a tracking link.
Harriet Carter notes that merchandise ordered together may arrive in separate shipments.
Changing or Cancelling a Harriet Carter Order
If you need to change or cancel an order, act quickly.
For an order that has not shipped, check the order-status page for a Cancel Order or Cancel Item option.
If no cancellation button appears, call 1-800-632-1578 or submit a request through the official contact form with the order number and requested change.
Harriet Carter states that an order cannot be changed or cancelled after it has shipped.
If a shipped item is no longer wanted, it may need to be handled through the company’s return process instead.
Harriet Carter Return Policy
Harriet Carter currently allows most eligible merchandise to be returned in its original packaging within 60 days of receipt.
For qualifying returns, the company states that customers may receive:
- A merchandise refund
- An account credit
- A replacement
Original shipping and processing charges and return-shipping expenses generally are not included in the refund.
Review the current Harriet Carter guarantee and return information before sending an item back because some merchandise can have additional conditions.
Harriet Carter Return Address
Harriet Carter currently lists the following address for merchandise returns:
Harriet Carter
Attn: Customer Returns
2000 Harrison Dr., Suite 100
Clinton, IA 52732-6676
This is a merchandise-return address. It is different from Harriet Carter’s customer-service mailing address in Monroe, Wisconsin.
When returning merchandise:
- Use the original packaging when possible.
- Pack the merchandise securely.
- Include the order number and reason for the return.
- Use a shipping method that provides proof of delivery.
- Keep the receipt and tracking information.
Do not mail a return to an older Harriet Carter address found on a catalog, directory or third-party website without first confirming the current instructions.
Harriet Carter Refund Timing
Harriet Carter says customers can check their account online for a return credit.
The company indicates that a credit may appear approximately two to four weeks after the return has been processed. Paper billing statements can take longer to reflect the adjustment.
For an order cancelled before shipment, Harriet Carter states that refunds to the original payment method can take several weeks to process.
If tracking shows that a returned package was delivered but the expected credit has not appeared, contact customer service with the order number and return tracking information.
Damaged, Defective or Incorrect Harriet Carter Orders
For a damaged, defective or incorrect order, contact Harriet Carter customer service at 1-800-632-1578 before returning the merchandise.
Keep:
- The merchandise
- Original packaging
- Shipping label
- Packing materials
- Order confirmation
- Photos showing the problem
Explain whether the item is damaged, defective, incorrect or missing parts and ask what return or replacement procedure applies.
If the product is electronic and contains personal data, follow the manufacturer’s factory-reset instructions before returning or giving away the device.
Harriet Carter Shipping and Delivery
Harriet Carter calculates standard shipping and processing charges according to the merchandise value of an order. Additional charges can apply for extra delivery addresses, oversized merchandise and certain destinations.
The company currently offers faster shipping options for qualifying in-stock merchandise:
- Expedited delivery: generally 3-5 business days
- Express delivery: generally 1-2 business days
Restrictions apply to some oversized, heavy, manufacturer-shipped and non-continental U.S. orders.
Review the current Harriet Carter shipping information before ordering if delivery time or shipping cost is important.
Harriet Carter Premier Easy Pay Plan
Harriet Carter currently offers a Premier Easy Pay Plan for qualifying customers.
Customers with an Easy Pay account can sign in through My Account to review balances and make payments. Harriet Carter states that information about open and active Easy Pay accounts may be reported to credit bureaus, including account and payment-history information.
Because late or missed payments can affect a credit history, review statements carefully and contact Harriet Carter promptly if a payment or balance appears incorrect.
Harriet Carter currently lists 1-877-898-6127 for payments by phone.
Do not include a bank account number, payment-card number or Social Security number in an ordinary customer-service message.
Requesting or Stopping a Harriet Carter Catalog
Harriet Carter continues to offer printed catalogs.
Customers can use the official Harriet Carter catalog-request page to request the next available catalog.
To stop receiving catalogs, call 1-800-632-1578 or use the online contact form. Include the name and complete address appearing on the mailing label.
Catalog mailings can be prepared in advance, so another catalog may arrive after a removal request is submitted.
How to Escalate a Harriet Carter Customer Service Problem
- Start with customer service at 1-800-632-1578 or the official online contact form.
- Provide the order number and account information privately.
- Describe the issue in a short timeline, including order, delivery and previous-contact dates.
- For damaged or incorrect merchandise, provide photographs when requested.
- For a return problem, provide the carrier and tracking number.
- Clearly state the resolution you are requesting, such as a replacement, refund, cancellation or account correction.
- Keep copies of confirmations, correspondence and shipping receipts until the issue is resolved.
Harriet Carter Reviews and Complaints
CustomerServiceNumbers.com currently displays a Harriet Carter rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends.
What to Include in a Harriet Carter Review
Helpful reviews can describe:
- Online or catalog ordering
- Shipping and delivery
- Damaged or incorrect merchandise
- Returns and refunds
- Billing or Easy Pay issues
- Catalog-service requests
- Customer-service response time
- Whether the promised resolution was completed
Privacy Warning for Harriet Carter Reviews
Do not publish your Harriet Carter order number, account number, complete mailing label, home address, telephone number, email address, payment-card information, bank information or Social Security number in a public review.
Crop labels, invoices and account screenshots before uploading photographs. Provide identifying information privately through Harriet Carter’s official support channels.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Harriet Carter, Midwest Catalog Brands, LLC or Colony Brands, Inc. Harriet Carter does not provide customer support through this website.
Phone numbers, support hours, shipping charges, return rules, credit terms and other policies can change. Contact Harriet Carter directly or review its official website for decisions concerning a specific order, return or account.