Hayneedle no longer operates as a standalone online furniture retailer. Walmart closed the independent Hayneedle.com shopping operation in 2023 and moved much of its home-furnishings assortment into Walmart.com. Customers looking for Hayneedle products today are directed to Walmart, where a current Hayneedle shopping page remains available.
If your issue involves a current purchase made through Walmart, use Walmart Customer Service, Purchase History or the Marketplace seller connected to the order. The former Hayneedle customer-service number, hours and Omaha corporate office should be treated as legacy information rather than current support contacts.
Current Hayneedle and Walmart Customer Service Information
- Walmart customer service: 1-800-925-6278 (1-800-WALMART)
- Walmart Help Center: Walmart Customer Support and Chat
- Current Hayneedle shopping page: Hayneedle at Walmart
- Order tracking and support: Sign in to Walmart and open Purchase History
- Returns and refunds: Walmart Returns & Refunds
- Marketplace seller help: Open the affected order and select the seller or Contact Seller option
- Walmart corporate phone: 1-479-273-4000
Walmart corporate headquarters:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716
Legacy Hayneedle number: The previous Hayneedle page listed 1-888-880-4884. Because Hayneedle no longer maintains a standalone retail operation and that number is not published on Walmart’s current Hayneedle or customer-support pages, use Walmart’s current support channels instead.
Choose the Correct Support Route
- Current purchase from the Hayneedle page on Walmart: Open Walmart Purchase History and select the order.
- Item sold by Walmart: Use Walmart’s return, replacement or Customer Care options.
- Item sold by a Walmart Marketplace seller: Contact the seller through the order first; Walmart Customer Care can help if the seller does not resolve the problem.
- Damaged or defective furniture: Photograph the item, packaging and shipping label before assembling, altering or discarding anything.
- Missing furniture parts: Check the manufacturer information and contact the seller or manufacturer identified on the current Walmart order.
- Return or refund: Review the return date displayed in Walmart Purchase History because the applicable period depends on who sold the item and the product category.
- Old Hayneedle.com purchase from before the 2023 closure: Keep the original order confirmation and product documentation. Begin with Walmart Customer Care, and contact the product manufacturer directly when a manufacturer warranty applies.
Avoid Outdated Hayneedle Support Information
Many websites still display Hayneedle’s former telephone number, Omaha office, email addresses and return instructions. Because the standalone Hayneedle operation closed in 2023, do not send payments, returns, furniture or sensitive information to an old Hayneedle address without first verifying the destination through Walmart or the current seller. Never publish complete order numbers, addresses, payment information or account credentials in a public review.
What Happened to Hayneedle?
Hayneedle was an online home-furnishings retailer that sold furniture, outdoor products, decor, lighting and other household merchandise.
Hayneedle became part of Walmart after Walmart acquired Jet.com, which had previously acquired Hayneedle. In September 2023, Walmart ended Hayneedle’s operation as a separate direct-to-consumer ecommerce site and transitioned the assortment into Walmart.com.
Hayneedle.com no longer functions as an independent furniture store. Walmart currently maintains a Hayneedle landing page featuring furniture and home products available through Walmart.com.
Can You Still Shop Hayneedle?
Yes, Walmart continues to maintain a Hayneedle shopping page. However, customers should understand that the current experience is different from the former Hayneedle.com store.
Products displayed through the Walmart Hayneedle page may be:
- Sold directly by Walmart
- Sold by a Walmart Marketplace seller
- Shipped by Walmart
- Shipped directly by a third-party seller
- Manufactured by one of many furniture and home-product brands
Always check the Sold by and Sold and shipped by information on the current product listing. That determines who is responsible for many order, warranty, shipping and return questions.
Hayneedle Order Customer Service
For a current order placed through Walmart’s Hayneedle page, sign in to Walmart and open Purchase History.
The order page can provide:
- Order status
- Tracking information
- Estimated delivery
- Cancellation options when still available
- Return or replacement options
- Refund status
- Marketplace seller information
- Seller-contact options
For additional help, call Walmart Customer Service at 1-800-925-6278 or use chat through the Walmart Help Center.
Hayneedle Marketplace Seller Problems
Many furniture and home products on Walmart.com are offered by independent Marketplace sellers.
If the current order says it was sold and shipped by a Marketplace seller, Walmart instructs customers to contact that seller directly about the order. Sellers can be contacted through Purchase History by opening the affected order and selecting the seller-contact option.
Walmart says Marketplace sellers are expected to respond to customer messages within two business days. If a seller does not resolve the problem, Walmart Customer Care can review the issue under Walmart’s Marketplace support process.
Keep communication inside Walmart’s system when possible so there is a record of:
- The original complaint
- The seller’s response
- Return instructions
- Refund promises
- Replacement offers
Hayneedle Returns Through Walmart
Current Hayneedle-page purchases follow Walmart or Walmart Marketplace return policies rather than the former Hayneedle.com return policy.
Walmart currently provides a 90-day return period for most eligible items sold under Walmart’s standard return policy. Most items sold and shipped by Marketplace sellers have a 30-day return period, although exceptions and shorter periods apply to certain categories.
Open Purchase History to see the current eligible return date for the exact item.
Furniture can have additional return requirements. Walmart’s Marketplace policy says items requiring assembly, including indoor and outdoor furniture, generally must be fully disassembled and repackaged before they can be returned through standard Marketplace return methods.
For oversized or freight furniture, use the return instructions attached to the order rather than shipping the item independently.
Damaged Furniture or Wrong Item
If furniture purchased through the Hayneedle Walmart page arrives damaged, defective or different from what was ordered:
- Stop assembly if significant damage or an incorrect product is discovered.
- Photograph the complete item.
- Photograph the damaged area.
- Photograph the shipping carton and labels.
- Keep the packaging and hardware.
- Open the order in Walmart Purchase History.
- Use the available return, replacement or seller-contact option.
Do not discard a large damaged product until Walmart or the seller confirms whether pickup, disposal or return shipment is required.
Missing Furniture Parts
If a current purchase is missing screws, brackets, legs, cushions, shelves or another component, first check all packaging and the assembly instructions.
Then identify:
- Manufacturer
- Exact product name
- Model or item number
- Missing part number
- Seller shown on Walmart.com
Contact the Marketplace seller through the Walmart order when it controls fulfillment. For manufacturer warranty parts, use the manufacturer identified on the product documentation.
Legacy Hayneedle Orders From Before 2023
Customers may still have questions about furniture originally purchased directly from Hayneedle.com before the standalone site closed.
Keep any surviving:
- Hayneedle order confirmation
- Original receipt
- Manufacturer name and model number
- Warranty documents
- Assembly instructions
- Previous customer-service correspondence
Walmart Customer Care is now the best first general contact because Hayneedle no longer publishes a standalone current support system. However, Walmart may not necessarily have every historical Hayneedle order record available through a current Walmart account.
For a long-term manufacturer warranty, replacement part or product defect, the manufacturer named on the original product may be a more useful route than an old Hayneedle contact.
Old Hayneedle Phone Number and Omaha Address
The previous version of this CustomerServiceNumbers.com page listed:
- Former Hayneedle customer-service number: 1-888-880-4884
- Former address: 9394 W. Dodge Road, Suite 300, Omaha, NE 68114
These are historical Hayneedle contacts. They should not be presented as current customer-service or corporate information now that Walmart has closed the standalone Hayneedle retail operation.
For current Walmart.com purchases, use Walmart Customer Service or the seller connected to the order.
Walmart Corporate Office
Hayneedle’s former Omaha office is no longer the appropriate headquarters escalation address for current Hayneedle-page purchases.
Walmart currently lists its principal corporate offices at:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716
1-479-273-4000
The corporate office is not the best starting point for a normal online furniture order, delivery or return. Begin with Purchase History, the Marketplace seller or Walmart Customer Service.
How to Escalate a Hayneedle or Walmart Order Complaint
- Open the current Walmart order in Purchase History.
- Identify whether Walmart or a Marketplace seller sold and shipped the product.
- Use the order-specific return, replacement or seller-contact option.
- Save photographs, tracking information and seller messages.
- Give a Marketplace seller the opportunity to resolve the issue through Walmart’s system.
- If the seller does not resolve the problem, contact Walmart Customer Care at 1-800-925-6278 or through chat.
- Ask Walmart to document the complaint and review the Marketplace order when appropriate.
CustomerServiceNumbers.com cannot access a former Hayneedle account, retrieve an old Hayneedle order, issue a Walmart refund, contact a Marketplace seller or determine warranty coverage.
Hayneedle Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Hayneedle based on 0 submitted reviews.
Because there are no visible Hayneedle customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.
If you previously purchased from Hayneedle or recently purchased through Walmart’s Hayneedle page, leave a review below describing whether the issue involved an old Hayneedle order, current Walmart order, Marketplace seller, furniture delivery, return, refund, damage or missing parts.
Do not include complete order numbers, tracking numbers, home addresses, payment details, account credentials or other sensitive information.
Related Furniture and Shopping Customer Service Pages
- Walmart customer service, online orders, returns and Marketplace help
- Wayfair customer service, furniture orders, returns and delivery
- Overstock customer service, furniture orders, returns and refunds
- Walmart corporate office, headquarters and complaint information
Frequently Asked Questions
What is the Hayneedle customer service phone number?
Hayneedle no longer operates a standalone customer-service system. For current purchases through Walmart’s Hayneedle page, call Walmart Customer Service at 1-800-925-6278 or use the Walmart Help Center.
Is 1-888-880-4884 still the Hayneedle customer service number?
That number was historically associated with Hayneedle, but it is not published on Walmart’s current Hayneedle or Customer Service pages. Use Walmart’s current support routes instead.
Did Hayneedle go out of business?
Hayneedle stopped operating as a separate ecommerce retailer in 2023. Walmart transitioned the Hayneedle shopping assortment into Walmart.com and continues to maintain a Hayneedle landing page.
Is Hayneedle owned by Walmart?
Hayneedle became part of Walmart through Walmart’s acquisition of Jet.com. Walmart subsequently closed the standalone Hayneedle.com operation and moved the shopping experience into Walmart.com.
Can I still buy Hayneedle products?
Walmart currently maintains a Hayneedle shopping page featuring furniture and home products. Check the seller information on each item because products may be sold by Walmart or by Marketplace sellers.
How do I return a current Hayneedle purchase?
If the purchase was made through Walmart.com, open Purchase History and start the return from the affected order. Walmart’s current return rules apply rather than the former Hayneedle.com policy.
How long do I have to return furniture purchased through Walmart?
Walmart currently allows 90 days for most eligible standard purchases. Most Marketplace items have a 30-day return period, with exceptions. The exact eligible return date appears in Purchase History.
Who handles a Hayneedle item sold by a Walmart Marketplace seller?
Contact the seller through the order details. If the seller does not resolve the problem, Walmart Customer Care can provide additional Marketplace support.
What if I have an old Hayneedle order from before 2023?
Keep the old receipt and product information and begin with Walmart Customer Care. For a manufacturer warranty or replacement part, contact the product manufacturer when the original paperwork identifies one.
Where was Hayneedle headquartered?
Hayneedle was historically based in Omaha, Nebraska. The old Omaha address should no longer be presented as the current headquarters for customer-service purposes because the standalone Hayneedle business closed.
Where is Walmart headquartered?
Walmart currently lists its principal executive offices at 1 Customer Drive, Bentonville, AR 72716.
Is CustomerServiceNumbers.com affiliated with Hayneedle or Walmart?
No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access Hayneedle or Walmart orders, issue refunds, process returns or contact Marketplace sellers on a visitor’s behalf.
Why Trust This Hayneedle Contact Guide?
Hayneedle’s current operating status, Walmart transition, current Walmart support number, active Hayneedle shopping page, Marketplace support process, return information, Walmart headquarters and live CSN review count were checked against current Walmart resources and reporting documenting the Hayneedle transition.
Share your experience: If you previously contacted Hayneedle or recently needed help with a purchase made through Walmart’s Hayneedle page, leave a review below describing the order, delivery, seller, return or refund issue and whether it was resolved. Keep order, payment and personal information private.
Disclaimer: CustomerServiceNumbers.com is not affiliated with Hayneedle, Walmart Inc., Walmart.com, any Walmart Marketplace seller, Wayfair or Overstock. Hayneedle no longer operates as a standalone ecommerce retailer. Current Walmart policies, order records and seller terms control purchases made through Walmart.com.