Need help with a Lillian Vernon order, return, refund, personalized gift, missing package or damaged item? Lillian Vernon provides customer service by phone, email, live chat and an online contact form. Have your order number and item information ready before contacting support.
How to Contact Lillian Vernon Customer Service
- Customer service phone: 1-800-545-5426
- Customer service email: CustomerService@LillianVernon.com
- Returns and refunds email: returnsandrefunds@lillianvernon.com
- Customer service hours: Monday-Friday, 8:00 AM-4:30 PM Mountain Time; closed Saturday and Sunday
- Contact form and live chat: Lillian Vernon Contact Us
- Track an order: Lillian Vernon Order Tracking
- Address: Lillian Vernon, 6765 Campus Drive, Colorado Springs, CO 80920
- Official website: LillianVernon.com
Lillian Vernon says email responses generally take about one to two business days. During customer-service hours, live chat may be faster for an order or product problem.
Best Lillian Vernon Support Route by Issue
- Order status: Start with the official order-tracking page. Have the order information available if you need to contact Customer Service.
- Missing, damaged or defective item: Use the contact form, live chat or customer-service phone number and provide the order number and item information.
- Return or refund: Contact Customer Service or email returnsandrefunds@lillianvernon.com.
- Personalization problem: Contact Lillian Vernon promptly with the order number, item number and a description or photo showing the personalization problem.
- Promotion or pricing problem: The online contact form includes options for promotion-code issues and pricing questions.
- Catalog mailing change: The contact form includes options to change a catalog mailing address or request removal from the catalog list.
- Website or checkout problem: Select the website-issue option on the contact form and describe the error encountered.
Information to Have Before Contacting Lillian Vernon
- Order number
- Name and email address used for the purchase
- Billing or shipping ZIP code
- Item number or product description
- Personalization details, if applicable
- Order and shipment dates
- Tracking information
- Photos of damaged, defective or incorrectly personalized merchandise
- Amount charged if the problem involves pricing or billing
- Details of previous calls, emails or chats
- The resolution requested, such as a replacement or refund review
Lillian Vernon Returns, Refunds and Quality Guarantee
Lillian Vernon publishes a 100% Quality Guarantee. The company currently asks customers who are not completely satisfied with the quality of their merchandise to contact Customer Service within 30 days of the shipment date.
Lillian Vernon states that a representative can assist with replacing the merchandise or refunding the purchase price when the merchandise qualifies under its guarantee.
Review the current Lillian Vernon Returns and Exchanges policy before sending merchandise back.
For return and refund questions, customers can also email returnsandrefunds@lillianvernon.com.
Damaged, Defective or Incorrect Lillian Vernon Orders
The Lillian Vernon contact form specifically provides support options for missing, damaged and defective merchandise.
When reporting a problem:
- Photograph the item and packaging before discarding anything.
- Keep the shipping label and order confirmation.
- Provide the item number or a clear product description.
- Explain whether the item was missing, damaged, defective or personalized incorrectly.
- State whether you are requesting a replacement or refund review.
For personalized products, include exactly what personalization was requested and how the received item differs. Avoid posting photographs containing addresses, children’s full names or other private information in a public review.
How to Track a Lillian Vernon Order
Customers can use the official Lillian Vernon order-tracking page to check an existing order.
If tracking information is unavailable or a shipment appears delayed, contact Customer Service with the order number and delivery information.
Lillian Vernon’s current shipping information says standard orders are typically fulfilled in two to three business days, followed by approximately three to five additional business days for delivery in most cases. Faster shipping methods may also be available for eligible orders.
Delivery estimates can vary for out-of-stock products, rural addresses, holidays and destinations outside the contiguous United States.
Lillian Vernon Shipping and Order Charges
Lillian Vernon calculates shipping and handling based partly on the merchandise total. The company also currently lists a care-and-packaging fee on orders, and additional charges can apply for expedited delivery, multiple addresses and certain destinations.
Review all charges before submitting the order and save the confirmation afterward.
The latest rates and delivery options are available on the official Lillian Vernon Shipping Information page.
If the final charge differs from the confirmed order total, contact Customer Service with the order number, confirmation and charge amount.
Changing or Cancelling a Lillian Vernon Order
If you need to change or cancel an order, contact Lillian Vernon as soon as possible at 1-800-545-5426 or through live chat.
Whether an order can still be changed can depend on its processing status. Personalized merchandise may require additional preparation, so contact the company promptly rather than waiting until the expected shipping date.
Ask Customer Service to confirm any requested change or cancellation and keep the confirmation for your records.
Lillian Vernon Luxe Box Subscription
Lillian Vernon previously offered a Luxe Box subscription. The company states that the Spring 2026 Luxe Box was the final shipment and that the Luxe Subscription Box program ended on May 31, 2026.
Customers with questions about a former Luxe Box subscription can contact Lillian Vernon Customer Service at 1-800-545-5426 or through the official contact page.
How to Escalate a Lillian Vernon Customer Service Problem
- Start with Customer Service by phone, live chat, email or the contact form.
- Provide the order number, item information and a short description of what occurred.
- For merchandise problems, provide photographs when appropriate.
- Clearly state the resolution you are requesting.
- Keep copies of emails and note the date of telephone or chat conversations.
- If a promised replacement or refund does not occur, follow up with the original order information and previous correspondence.
Lillian Vernon Reviews and Complaints
CustomerServiceNumbers.com currently displays a Lillian Vernon rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com review data to identify reliable positive or negative customer-service trends.
What to Include in a Lillian Vernon Review
- General issue type, such as shipping, personalization, product quality, return or refund
- Whether you contacted support by phone, email, chat or the online form
- How long it took to receive a response
- Whether a replacement, refund or other solution was offered
- Whether the promised resolution was completed
Privacy Warning for Lillian Vernon Reviews
Do not publish your order number, home address, telephone number, email address, payment information or account credentials in a public review. Be especially careful with photos of personalized children’s products, shipping labels or gifts containing names and addresses.
Provide identifying order information privately to Lillian Vernon through its official support channels.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize official contact routes, company policies and public customer feedback so readers can reach the business responsible for an order.
Share Your Lillian Vernon Customer Service Experience
Have you contacted Lillian Vernon about an order, personalized item, shipping problem, damaged merchandise, return or refund? Leave a rating and review below. Explain which support method you used, how long the response took and whether your issue was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Lillian Vernon or Current Media Group LLC. Lillian Vernon does not provide customer support through this website.
Phone numbers, hours, shipping rates, return policies and other customer-service information can change. Contact Lillian Vernon directly or review its official website for decisions concerning a specific order.