How To Contact Linksys Customer Service
Linksys by Cisco is powerful home networking. Linksys made their name in routers and they now make everything for your wireless home.
Linksys Customer Service
120 Theory Drive
Irvine, CA 92617
Main Office Phone Number: 1-949-823-3000
Fax Number: 1-949-823-4698
Email Address: n/a
Tech Support Phone Number: 1-800-326-7114
7 Responses
Zero Stars!!! First, Linksys is no longer affiliated with Cisco, it is now Belkin. I attempted to order a router through Linksys on a Thursday. They claimed there was a system upgrade in progress and my router would ship the following Tuesday. I called customer service Wednesday to determine the shipping status. Reading from a script, I was told there was a system upgrade and everything was taking longer than usual. Called again Thursday and got same script read to me. I asked for more clarification, a projected shipping date, and to speak with a supervisor…none of that happened. I called Monday, started to get the same script, stopped them, stated I wanted an answer to my question instead of a scripted excuse. After a 4 minute wait, I was told the order was stuck in their system because of the upgrade and I would need to call the following 800 number to cancel my order and then re-place the order. I explained that the 800 number given was the same number I just called to reach customer service, the said, “Yes it is.” I asked if I was speaking with a customer service rep. I was told, “Yes.” I asked why he couldn’t handle the problem now. He said I would have to call the 800 number he gave me. (total BS and beyond poor customer service) I hung up out of pure frustration. Because of my stubborn nature, I called the 800 number. I reached a female rep. this time. After giving her my case number and order number, she had no clue what to do. I hung up and called back. This time I reached the same guy I had talked to before. Now he was more than happy to help me. I asked why he couldn’t do that before and he said I needed to call the 800 number he had given me. (insanity) I demanded that my order be cancelled immediately. He claimed he could do that and it would happen that day. Fed up at this point, I demanded the order be cancelled while I was on the phone with him and that an email confirming the cancellation be sent to me. He said it could take up to a week for an email to be sent. I told him I would either receive the email confirmation today or the next call they would receive would be from my attorney, I hung up. I received the email 3 minutes later. Now, 3 days later, I received an email informing me that my order has been shipped!!!!!!! I called customer ‘disservice’ again. The female rep. I spoke with assured me the order had been cancelled, I had not been billed, and the router had not been shipped. I asked why I received an email stating just the opposite. She said the email was a mistake and the order had actually been cancelled. I asked what would happen if she happened to be wrong, and the router has been shipped. She said I would need to contact them and PAY for return shipping. Then I would receive a refund to my card within 2 to 5 weeks after they received the router. I have used Linksys (Cisco) products for many, many years. Now, if someone gave me a Linksys product, I’d throw it away as quickly as humanly possible just to avoid ever needing to deal with them again.
Did not fix problem charged 29 for 1 hour of no help
Just installed a new linksys router to update an older model. Wouldn”t communicate with my wireless printer. Called tech support and was on remote tech support and phone for over an hour. They went through my computer and told me dozens of things wrong with it and for $249 they could fix my computer and get my printer working. I declined and they stopped the support. My Son-in Law came over a short time later and had it up and running in less than 15 min. I am done with linksys and when this one needs replacement I will look elsewhere. Poor customer service for a brand new product. Shameful.
Horrible customer service. Worst technical experience ever
support really sucks!
Today I spoke to Ron to explain that my wifi configuration that I paid 29.95 for 16 days ago was not working and the message was that it was not configured. I felt the problem was related to the earlier service on my desk top. He assured me that it was the computer but their engineers could “fix” it for me for a $119.00 6 month service fee. He said I would have to take it into Apple for a $200. one time fee otherwise. When I balked, he lowered the price to 79.95 for a 3 month service fee. I said I would have to think about it and that I wanted to call Apple first. He tried to talk me out of it, but I insisted. I called Apple who walked me to the wifi settings and noted that it was turned off, advised me to turn it on, and charged me nothing.
It is disheartening to see companies like yours so sleazy and taking advantage of people by not being upfront and honest.
they suck and pressure sales.
Real long wait time to talk to a supervisor