Shop LC Customer Service, Orders, Returns and Reviews

If you need help with a Shop LC order, return, refund, shipment, jewelry purchase, BudgetPay installment, online auction or account problem, contact Shop LC Customer Care. Shop LC currently provides customer service 24 hours a day, seven days a week by phone, email and online support.

Shop LC is a television and online retailer selling jewelry, gemstones, fashion, beauty and home products. The U.S. business is based in Austin, Texas and is part of the VGL Group, whose parent company Vaibhav Global began as a gemstone business and expanded into direct-to-consumer retail.

Shop LC Order Customer Service

For questions about an order, call Shop LC Customer Care at 1-877-899-0078. Customer Care is currently available 24/7/365.

Have the following information ready when contacting support:

• Order number
• Email address or telephone number associated with the order
• Product name or item number
• Order date
• Shipping address
• Tracking number, when available
• Description of the problem

Keep complete payment-card information private. CustomerServiceNumbers.com cannot access a Shop LC order or account.

How to Track a Shop LC Order

Shop LC sends a shipping-confirmation email containing tracking information after an order ships. Registered customers can also sign in and review Order History.

Guest customers can use the Shop LC order-tracking feature with the order information supplied in the confirmation email.

If an order has not arrived after the final estimated delivery date, contact Customer Care by phone, chat or email.

For a delivery problem, save:

• Order confirmation
• Tracking history
• Shipping-confirmation email
• Delivery photographs when available
• Correspondence with the carrier

Shop LC Return Policy

Shop LC’s current dedicated Return Policy says eligible merchandise must be received back by Shop LC within 30 days of the dispatch date to qualify for a refund.

Eligible merchandise generally must be:

• Clean and unused
• In original condition
• In the original packaging
• Returned with instructions and other included materials
• Returned with applicable certificates of authenticity, grading or appraisal
• Protected appropriately during return shipping

Do not wait until the end of the return period to mail an item because the current policy is based on Shop LC receiving the return within the stated period.

Shop LC Products That Cannot Normally Be Returned

Shop LC’s current policy identifies several return restrictions.

• Online Auction purchases: Generally final and non-refundable
• Clearance purchases and Clearance Events: Generally final and non-refundable
• Personalized or altered products: Non-refundable, including resized jewelry
• Opened or used hygiene-related products: Generally non-returnable

Damaged or defective Online Auction and Clearance purchases can still qualify for return under the current policy.

Opened hygiene-related products can include certain beauty, toiletry, intimate, consumable, bedding, pet and hair products. Review the current policy before opening a product if return eligibility is important.

How to Return a Shop LC Order

Use the Return Instructions Form supplied with the order and package the merchandise securely.

Shop LC currently provides several return-shipping options. Customers using the Shop LC return label should expect the applicable return-label charge to be deducted from the refund unless the item qualifies as damaged or defective.

The current return-label fees are based on package weight:

• Up to 5 pounds: $6.49
• 5.01–10 pounds: $8.49
• Over 10 pounds: $10.49

Customers can also choose their own carrier and should keep the tracking number.

The current U.S. return destination is:

Shop LC
Attn: Returns Department
100 Michael Angelo Way, Suite 400D
Austin, TX 78728

Check the instructions provided with the order before shipping because return policies and addresses can change.

Shop LC Refunds

Shop LC says qualifying refunds can be returned to the original payment method or issued as store credit when applicable.

Original shipping and handling charges are normally non-refundable unless Shop LC determines that the item had a manufacturing defect.

Return-label fees are also normally deducted when the customer uses Shop LC’s prepaid label. Shop LC says damaged or defective items are not charged the return-label fee.

Shop LC currently estimates approximately two weeks to process a U.S. return after receipt. Your financial institution may require additional time to post the credit.

Contact 1-877-899-0078 or customerservice@shoplc.com if an expected refund does not appear after the normal processing period.

Shop LC Damaged or Defective Products

If merchandise arrives damaged or appears to have a manufacturing defect, photograph the product and packaging before returning it.

Shop LC’s current policy says a product received defective during the normal return period can be returned for a full refund after evaluation.

Keep:

• The merchandise
• Original packaging
• Jewelry box or product container
• Tags
• Certificates or appraisals
• Order documentation
• Photos showing the defect

Normal wear such as scratches, dents, chips or dullness may not qualify as a manufacturing defect.

Shop LC Online Auction Customer Service

Shop LC operates online jewelry and merchandise auctions in addition to its television and standard ecommerce business.

Customers must register before participating. Shop LC currently lists 1-877-899-0099 as an ordering and registration number.

Before bidding, understand that Shop LC’s current Return Policy treats Online Auction purchases as final and non-refundable except when the item is damaged or defective.

Shop LC also offers an optional Online Auction AutoPay feature. When enabled, eligible winning auction purchases can be automatically charged to the payment method on file. AutoPay settings can be managed through the customer’s account.

Shop LC BudgetPay Customer Service

BudgetPay allows qualifying purchases to be divided into multiple automatic installment payments without an additional charge for using the installment feature.

The exact number of payments available is shown for the eligible product when ordering. A valid eligible payment card is required.

Remaining payments are charged automatically according to the schedule associated with the order.

Call 1-877-899-0078 for:

• BudgetPay balance questions
• Payment-method updates
• Questions about scheduled installments
• Paying an outstanding balance early
• Questions after returning a BudgetPay item

Returning a BudgetPay purchase does not necessarily stop a payment that is already due before the return is processed. Keep tracking information and monitor the account until the return has been completed.

Shop LC Secure Shield Jewelry Protection

Secure Shield is an optional Shop LC service contract available for qualifying jewelry purchases. It is separate from the standard 30-day merchandise return policy.

Current Secure Shield information describes two years of eligible repair coverage. Customers can call 1-877-899-0078 or submit an online repair request.

Under the plan, Shop LC may repair qualifying jewelry. If it cannot be repaired, Shop LC may replace it with an identical item or provide the applicable purchase-price refund when a suitable replacement is unavailable, subject to the service-contract terms.

Shop LC currently says Secure Shield repairs generally:

• Have no deductible
• Include covered shipping
• Can be used for multiple qualifying repairs during the plan period
• Typically take approximately 7–14 business days

An unused Secure Shield plan can currently be returned for a full refund within the first 30 days after purchase. Review the full service-contract terms because exclusions and state-specific rules apply.

Shop LC Personal Shopper

Customers who want help selecting jewelry or another Shop LC product can contact a Personal Shopper at 1-877-899-0490 or email personalshopper@shoplc.com.

Shop LC currently describes its Personal Shopper service as available 24/7.

Use Customer Care rather than Personal Shopper when the main problem involves a return, refund, damaged order or account dispute.

Shop LC Lowest Price Guarantee

Shop LC currently publishes a Lowest Price Guarantee for qualifying purchases. If a customer finds the same product advertised to a national audience through television or a newspaper for less within 30 calendar days of the Shop LC order date, the company says qualifying claims can receive the price difference plus an additional 20% of that difference.

The guarantee has restrictions and excludes certain affiliated-company offers, misprints, shipping and handling. Send qualifying information to customerservice@shoplc.com or call Customer Care for instructions.

About Shop LC

Shop LC is a television and ecommerce retailer specializing in jewelry, gemstones and lifestyle merchandise.

The company’s U.S. direct-to-consumer business began in 2007. It operated for years as Liquidation Channel and adopted the Shop LC name in 2017 as the merchandise mix expanded beyond jewelry.

Shop LC identifies VGL as its parent company. Vaibhav Global began as a gemstone-manufacturing business and now operates electronic retail businesses in multiple markets.

Shop LC currently lists its Austin location at:

Shop LC
100 Michael Angelo Way, Suite 400
Austin, TX 78728

How to Escalate a Shop LC Complaint

1. Call Customer Care at 1-877-899-0078 or use chat/email.
2. Provide the order number and exact product involved.
3. Explain whether the problem involves delivery, damage, return eligibility, refund processing, BudgetPay, an auction or another issue.
4. Save screenshots, tracking history, photographs and previous correspondence.
5. Ask for any available case or reference information.
6. For a return, keep tracking until Shop LC confirms receipt and processing.
7. If following up, refer to the original order and prior support interaction rather than opening multiple unrelated complaints.

CustomerServiceNumbers.com cannot access a Shop LC account, stop a BudgetPay charge, cancel an auction purchase, issue a return label, approve a refund or submit a Secure Shield claim.

Shop LC Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Shop LC based on 0 submitted reviews. Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted Shop LC, leave a review below describing whether the issue involved an order, delivery, jewelry item, return, refund, BudgetPay payment, auction or another customer-service matter, the support route used, response time and whether the problem was resolved.

Do not publish complete order numbers, payment-card details, passwords, home addresses or other sensitive information.

Related Home Shopping Customer Service Pages

• QVC customer service, orders, returns and reviews
• HSN customer service, orders, returns and reviews

Frequently Asked Questions

What is the Shop LC customer service phone number?

Call Shop LC Customer Care at 1-877-899-0078.

Is Shop LC customer service open 24 hours?

Yes. Shop LC currently says its Customer Care Team is available 24 hours a day, seven days a week, 365 days a year.

What is the Shop LC customer service email?

Email customerservice@shoplc.com.

What is Shop LC’s return policy?

Shop LC’s current dedicated Return Policy says eligible merchandise must be received back within 30 days of the dispatch date. Products must satisfy the current condition and packaging requirements.

Can I return a Shop LC auction purchase?

Online Auction purchases are currently final and non-refundable unless the item is damaged or defective.

Can I return Shop LC clearance merchandise?

Clearance purchases and merchandise bought during Clearance Events are currently final sale, except when the product is damaged or defective.

Are resized Shop LC rings returnable?

Generally no. Shop LC currently treats products altered from their original state, including resized rings, as non-refundable under its standard return policy.

How much is the Shop LC return-label fee?

Current prepaid return-label charges are $6.49 for packages up to 5 pounds, $8.49 for 5.01–10 pounds and $10.49 for packages over 10 pounds. Damaged or defective items are not charged the return-label fee under the current policy.

How long does a Shop LC refund take?

Shop LC currently estimates approximately two weeks to process U.S. returns after receipt. The customer’s bank or card issuer may require additional time to post the refund.

What is Shop LC BudgetPay?

BudgetPay lets customers divide qualifying purchases into multiple automatic installment payments without an additional charge for using the payment feature. The number of payments is shown when the eligible item is purchased.

What is the Shop LC Personal Shopper phone number?

Call 1-877-899-0490. Shop LC currently says its Personal Shopper service is available 24/7.

What is Shop LC Secure Shield?

Secure Shield is an optional jewelry service contract offering qualifying repair coverage. Current Shop LC information describes two years of coverage with repair, replacement or applicable refund options subject to the plan terms.

Who owns Shop LC?

Shop LC identifies VGL, or Vaibhav Global, as its parent company and describes itself as a VGL Group company.

Where is Shop LC located?

Shop LC currently lists its U.S. location at 100 Michael Angelo Way, Suite 400, Austin, TX 78728.

Is CustomerServiceNumbers.com affiliated with Shop LC?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access orders, issue refunds, change BudgetPay installments, process returns or administer Shop LC protection plans.

Why Trust This Shop LC Contact Guide?

The customer-service number and 24/7 availability, email, Austin address, return rules, refund processing, BudgetPay information, Secure Shield service, auction policy and parent-company information on this page were checked against current Shop LC resources. The live CustomerServiceNumbers.com review count and rating were also checked directly.

Share your experience: If you contacted Shop LC about an order, delivery, return, refund, jewelry problem, BudgetPay installment, auction or Secure Shield claim, leave a review below describing the support route, response time and resolution. Keep account, order, payment and address information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Shop LC, Shop LC Global Inc., Vaibhav Global, QVC or HSN. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Shop LC does not provide customer support through this website.