HSN Customer Service: Orders, Returns, FlexPay and HSN Card Help

Eric Strand

Leave a Review

Post Views: 1,758

HSN customer service can help with online and telephone orders, shipping, missing packages, returns, refunds, exchanges, FlexPay, AutoShip, HSN Card billing, product protection plans and account concerns.

For an order placed online, call 1-800-933-2887. Customer service is currently available daily from 8 AM to 1 AM Eastern Time. To place a new order, call 1-800-284-5757 24 hours a day.

HSN Customer Service Phone Numbers and Contacts

The former HSN campus at 1 HSN Drive in St. Petersburg, Florida, closed after HSN operations were consolidated with QVC at Studio Park in West Chester, Pennsylvania. Do not use 1 HSN Drive as the current HSN corporate headquarters.

Choose the Correct HSN Support Route

  • Order placed through HSN.com or the app: Call 1-800-933-2887.
  • Order placed by telephone: Call 1-800-284-3900.
  • Place a new order: Call 1-800-284-5757.
  • AutoShip schedule or cancellation: Call 1-800-557-0714 or use AutoShip Manager.
  • FlexPay eligibility or failed installment: Call 1-800-879-2559.
  • HSN Card statement or payment: Call Synchrony Bank at 1-844-889-9676.
  • HSN Mastercard: Call 1-844-889-9674.
  • Protection-plan claim: Call 1-866-476-3499 before arranging a repair.
  • Manufacturer warranty: Contact the product manufacturer using the warranty supplied with the item.
  • Privacy request: Call 1-800-294-3900 or use the online privacy form.
  • Website accessibility: Call 1-800-284-3900 or email accessibilityhsn@hsni.net.

Who Owns HSN?

HSN is part of QVC Group, Inc.

QVC Group operates several retail brands, including:

  • HSN
  • QVC
  • Ballard Designs
  • Frontgate
  • Garnet Hill
  • Grandin Road

HSN continues to maintain its own brand, programming, website, customer-service routes and customer base.

Current leadership includes:

  • President, HSN Brand and U.S. Merchandising: Stacy Bowe
  • President and CEO, QVC Group: David Rawlinson II

HSN’s production and operating functions were consolidated with QVC at Studio Park in West Chester, Pennsylvania, following the closure of the former St. Petersburg campus.

Information to Have Before Contacting HSN

  • Order number
  • Item number
  • Purchaser name
  • Email address or telephone number used for the order
  • Billing ZIP code
  • Order date
  • Payment method
  • FlexPay schedule
  • Tracking number
  • Delivery address
  • AutoShip item and schedule
  • Return tracking number
  • HSN Card statement date
  • Manufacturer and model number
  • Protection-plan contract number
  • Photographs of damage or incorrect products
  • Previous support case information
  • The cancellation, return, exchange, refund or correction requested

Do not publish order numbers, card numbers, security codes, tracking numbers, FlexPay details, home addresses, account passwords or private support messages in a public review.

How to Find or Track an HSN Order

Sign in to an HSN account and select Order Status.

Customers who checked out without an account can use Single Order Lookup from the sign-in menu.

Have ready:

  • Order number
  • Telephone number used for the purchase
  • Email address when requested

Order status may show:

  • Processing
  • Packaging
  • Shipped
  • Partially shipped
  • Delivered
  • Canceled
  • Returned

An order containing several products may arrive in separate packages.

HSN Order Does Not Appear in My Account

An order may be missing because:

  • The purchase was placed as a guest.
  • The order was placed by telephone.
  • A different email address was used.
  • The payment authorization failed.
  • The order was not completed.
  • The account was created after the order was placed.

Search for the confirmation email and try Single Order Lookup before placing another order.

Call customer service if a charge appears but no order can be found.

Can I Cancel an HSN Order?

Contact HSN or use Order Status immediately.

Cancellation may be possible before the order enters advanced fulfillment or ships. Cancellation is not guaranteed after warehouse processing begins.

Take these steps:

  1. Open Order Status.
  2. Check whether a cancellation option is available.
  3. Call the correct order-support number immediately.
  4. Ask whether every item in the order was canceled.
  5. Save the cancellation confirmation.
  6. Monitor pending payment authorizations.

If HSN cannot cancel the order, an eligible product may need to be returned after delivery.

HSN Order Was Canceled or Declined

An order can be declined or canceled because of:

  • Payment authorization failure
  • Security-code mismatch
  • Billing-address mismatch
  • Account-verification review
  • FlexPay eligibility
  • Product availability
  • Order quantity limits
  • Suspected fraud

Check whether the transaction is pending or completed.

A pending authorization can remain temporarily even when an order is canceled. The card issuer controls when a pending hold is released.

Do not submit repeated orders until HSN explains the first transaction.

How to Change an HSN Shipping Address

Contact HSN immediately after ordering.

An address may be changed only before the order advances too far into processing.

Confirm:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City, state and ZIP code
  • Telephone number

Once a carrier has the package, HSN may be unable to change the address.

HSN Package Is Late or Missing

Before contacting support:

  1. Check Order Status.
  2. Review every tracking number.
  3. Confirm whether items shipped separately.
  4. Check the complete delivery address.
  5. Ask household members and neighbors.
  6. Check a mailroom or front desk.
  7. Review the carrier’s delivery scan or photograph.
  8. Contact the carrier.
  9. Contact HSN if the package remains missing.

Report a missing package promptly. Do not post tracking information publicly.

HSN Sent the Wrong or Damaged Product

For a damaged, incomplete or incorrect order:

  1. Photograph the shipping carton.
  2. Photograph the shipping label.
  3. Photograph the product and damage.
  4. Compare the item number with the packing slip.
  5. Keep all packaging, accessories and parts.
  6. Contact HSN.
  7. Request an exchange, replacement or refund.
  8. Ask HSN to waive the Easy Return Label fee.

HSN says it will refund shipping and handling and will not deduct the Easy Return Label fee when a return results from a defect, an HSN error or an exchange or replacement request.

HSN 30-Day Return Policy

HSN generally allows most eligible merchandise to be returned within 30 days.

The item should be returned with:

  • All components
  • Accessories
  • Manuals
  • Original packaging when available
  • Completed return form

Check the product page and packing slip for:

  • Final Sale designation
  • Category-specific restrictions
  • Personalized-product terms
  • Food or consumable restrictions
  • Special handling instructions

Do not return only part of a set unless HSN instructs you to do so.

How to Return an HSN Product

Customers can use:

  • The prepaid HSN Easy Return Label
  • A shipping carrier of their choice

To use HSN Easy Returns:

  1. Sign in from a desktop computer.
  2. Open Order Status.
  3. Select Return Options.
  4. Choose a refund, exchange or replacement.
  5. Print the return label and form.
  6. Place the completed return form inside the package.
  7. Attach the new label over the original shipping label.
  8. Give the package to the carrier shown on the label.
  9. Keep the tracking information.

The Easy Return Label charge is displayed on the label and is normally deducted from the refund.

Returning an HSN Product With Your Own Carrier

Customers who do not use the prepaid HSN label should:

  • Use tracked ground service.
  • Insure the package for the full merchandise value.
  • Include the completed return form.
  • Use the return address printed on the HSN return documentation.
  • Keep the shipping receipt.

Do not mail returns to HSN’s former corporate campus, the Clearwater correspondence box or QVC Group headquarters.

HSN Easy Return Label Fee

The cost of an HSN Easy Return Label depends on the item and appears on the label.

HSN normally deducts the fee from the refund.

The fee should not be deducted when:

  • The product is defective.
  • HSN sent the wrong item.
  • The customer requests an eligible exchange.
  • The customer requests an eligible replacement.

Review the refund carefully and contact HSN if an incorrect return fee was deducted.

HSN Exchanges

HSN advertises free exchanges for an eligible replacement of the same item in a different size or color.

An exchange depends on product availability.

Before returning:

  • Confirm that the desired size or color is available.
  • Select exchange on the return form.
  • Return the complete original item.
  • Keep the tracking number.
  • Monitor the account for the replacement.

If the replacement is unavailable, HSN may issue a refund instead.

How Long Does an HSN Refund Take?

HSN applies a credit after the return is received and processed.

The credit may not appear on the card statement for one to two billing cycles.

Refund timing can include:

  • Return transit
  • Warehouse receipt
  • Inspection
  • HSN processing
  • Card-issuer posting time

Keep the return label, receipt and tracking record.

Contact HSN if tracking shows delivery but no return appears in Order Status. Contact the card issuer if HSN confirms the refund but the credit does not appear.

HSN Gift Returns

A purchaser’s approved return is generally refunded to the original payment method.

A gift recipient may receive HSN account credit or Spendable Ka$H rather than a refund to the purchaser’s card.

Have ready:

  • Gift receipt or packing slip
  • Item number
  • Purchaser name when known
  • Recipient information

Do not ask the purchaser to provide a complete payment-card number.

HSN Final Sale and Restricted Products

Products marked Final Sale are not eligible for an ordinary return.

Other products can have special restrictions, including:

  • Personalized merchandise
  • Food and beverages
  • Gift cards
  • Charitable donations
  • Hygiene-sensitive products
  • Products with special manufacturer conditions

Read the product page before ordering and keep a screenshot of any special return terms.

What Is HSN FlexPay?

FlexPay divides an eligible purchase into scheduled installment payments.

The first payment is charged when the item ships. Remaining payments are charged automatically to the payment method selected at checkout.

HSN states that:

  • HSN does not charge interest on FlexPay.
  • HSN does not add a FlexPay fee.
  • The card issuer may charge interest or other fees.
  • FlexPay eligibility may involve a soft consumer-report inquiry.
  • Eligibility can differ by customer, order and product.

FlexPay is not the same as an HSN Card account.

HSN FlexPay Was Denied

Call the FlexPay Eligibility Department at 1-800-879-2559.

A FlexPay request can be denied because of:

  • Eligibility review
  • Payment authorization
  • Account history
  • Order amount
  • Product restrictions
  • Consumer-report information

If FlexPay is unavailable, HSN may allow the purchase using one full payment.

A denied FlexPay request does not necessarily mean the payment card was charged for the entire order. Check the order and card status.

How to Change an HSN FlexPay Payment Method

Sign in and use FlexPay Manager for available payment-method changes.

For permanent changes or account problems, call customer service.

Before changing a card:

  • Review the next payment date.
  • Confirm the replacement card is active.
  • Confirm the billing address.
  • Save the update confirmation.

Updating an account’s default card may not automatically change every existing FlexPay schedule.

Returning an Item Purchased With FlexPay

Returning an item does not immediately erase the FlexPay schedule.

HSN must receive and process the return.

Depending on the timing:

  • Future installments may be stopped.
  • A recently processed installment may still post.
  • A refund may be issued for payments already collected.
  • Return-label and shipping deductions may reduce the refund.

Continue monitoring FlexPay Manager and the payment account until the return is completed.

What Is HSN AutoShip?

AutoShip schedules recurring deliveries for eligible products.

Depending on the product, deliveries may occur every:

  • 30 days
  • 60 days
  • 90 days
  • 120 days
  • Another preset or customized period

Customers can use AutoShip Manager to:

  • Review future shipments
  • Skip a shipment
  • Change an eligible shipment date
  • Change the shipping address
  • Update payment information
  • Cancel future shipments

Some products have preset shipment dates that cannot be adjusted.

How to Cancel HSN AutoShip

Sign in and open AutoShip Manager or call 1-800-557-0714.

Cancel before the next shipment enters processing.

Ask for confirmation that:

  • Future shipments are canceled.
  • No pending package is being prepared.
  • The payment method will not be charged again.

Canceling one shipment is not necessarily the same as canceling the entire AutoShip enrollment.

HSN Card Customer Service

The HSN Card is issued by Synchrony Bank.

Call:

Contact Synchrony for:

  • Statements
  • Payments
  • Interest charges
  • Late fees
  • Credit limits
  • Lost or stolen cards
  • Credit reporting
  • Card-account disputes

Contact HSN for:

  • Retail orders
  • Product returns
  • Order refunds
  • FlexPay schedules
  • Shipping

A dispute with HSN about a returned product and a dispute with Synchrony about a card statement may require separate cases.

HSN Card Payment Has Not Posted

Confirm:

  • Payment date
  • Payment amount
  • Bank confirmation
  • Correct card account
  • Whether the payment was scheduled or completed

Contact Synchrony using the number on the back of the card.

Do not publish an account number or payment confirmation publicly.

HSN Product Warranty Help

HSN sells products from many manufacturers.

The applicable warranty can be provided by:

  • The product manufacturer
  • HSN’s ordinary 30-day return policy
  • An optional HSN protection plan
  • A separate service-plan administrator

Review:

  • Product description
  • Manufacturer warranty
  • Order date
  • Protection-plan contract
  • Serial number

After HSN’s normal return period, the manufacturer may be the correct route for a covered defect.

HSN Protection-Plan Claims

Call 1-866-476-3499 before arranging a repair.

Have ready:

  • Protection-plan contract
  • HSN order number
  • Product model
  • Serial number
  • Purchase date
  • Description of the failure

Repairs must generally be authorized in advance. Work performed by an unauthorized servicer may not be reimbursed.

The service-plan administrator may repair, replace or reimburse a covered product according to the contract.

HSN Product Recall or Safety Concern

Stop using a product that has:

  • Overheating
  • Smoke or burning odor
  • Electrical shock risk
  • Battery swelling
  • Exposed wiring
  • Unexpected breakage
  • Choking hazard
  • Another serious safety problem

Check HSN’s Recall Information page and the U.S. Consumer Product Safety Commission:

Search Federal Product Recalls

Match the exact item number, manufacturer, model and production date to the recall notice.

HSN Account Login or One-Time Code Problems

For an account problem:

  1. Confirm the email address.
  2. Request another one-time code.
  3. Check spam and junk folders.
  4. Try password recovery.
  5. Clear browser cookies or use another browser.
  6. Contact customer service.

Never provide a password or one-time security code to an unsolicited caller.

Unfamiliar HSN Charge

An unfamiliar transaction may involve:

  • HSN.com order
  • Telephone order
  • FlexPay installment
  • AutoShip delivery
  • HSN Card payment
  • Protection plan
  • Order placed by another authorized cardholder
  • Temporary payment authorization

Review:

  • HSN Order Status
  • FlexPay Manager
  • AutoShip Manager
  • Email receipts
  • HSN Card statement
  • Household purchases

Contact HSN to identify a retail transaction and Synchrony to identify an HSN Card transaction.

Contact the payment provider promptly if the completed charge remains unauthorized.

Fake HSN Customer Service and Refund Scams

Warning signs include:

  • A demand for gift cards or cryptocurrency
  • A request for remote access to a computer
  • A request for an account password or one-time code
  • A refund offer requiring online-banking access
  • A caller claiming money must be moved to a secure account
  • An unofficial FlexPay processing fee
  • A website imitating HSN.com
  • A caller who cannot identify the order or item

Use HSN.com and the telephone numbers published on HSN’s official website.

Do not rely solely on caller ID or a sponsored search result.

HSN Privacy and Data Requests

Call 1-800-294-3900, use HSN’s privacy-request form or email privacy.officer@hsn.net.

Depending on applicable state law, requests may involve:

  • Access
  • Correction
  • Deletion
  • Targeted-advertising opt-out
  • Sale or sharing opt-out
  • Appeal of a privacy decision

A privacy request does not automatically cancel an order, FlexPay schedule, AutoShip enrollment or HSN Card account.

HSN Website Accessibility Help

Call 1-800-284-3900 or email accessibilityhsn@hsni.net.

Include:

  • Page URL
  • Feature being used
  • Device and browser
  • Assistive technology
  • Description of the barrier
  • Alternative assistance requested

Do not include payment information or other confidential details in an accessibility email.

How to Escalate an HSN Complaint

  1. Identify whether the issue involves an online order, phone order, AutoShip, FlexPay, HSN Card or protection plan.
  2. Contact the department that controls the issue.
  3. Provide account information privately.
  4. Ask for a case or reference number.
  5. Save emails, chat transcripts, photographs and tracking information.
  6. Request the return, refund or billing decision in writing.
  7. Ask for supervisory review.
  8. Contact Synchrony separately for an HSN Card statement dispute.
  9. Contact the protection-plan administrator for a service-contract claim.
  10. Send concise written correspondence to HSN, P.O. Box 9090, Clearwater, FL 33758, when appropriate.
  11. Contact the payment provider promptly for an unauthorized transaction.

Do not mail products or payments to the customer-correspondence box unless HSN specifically instructs you to do so.

A review submitted to CustomerServiceNumbers.com does not contact HSN, cancel an order, stop FlexPay, cancel AutoShip, start a return or issue a refund.

HSN Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays two HSN entries with an overall rating of 2.0 out of 5.

Both entries were submitted in 2018.

One reviewer described an online order in which the payment-card security code was rejected and expressed concern about the card information entered on the website. This is an individual historical complaint and does not establish that HSN experienced a security breach.

The second entry simply asks how to track an order. It does not describe a customer-service experience and should be removed or reclassified as a support question rather than counted as a review.

The limited and older feedback does not establish a current HSN customer-service trend.

Current reviews may help readers understand experiences involving:

  • Online-order support
  • Telephone ordering
  • Order verification
  • Shipping and delivery
  • Returns and exchanges
  • Refund timing
  • FlexPay
  • AutoShip
  • HSN Card billing
  • Product quality
  • Manufacturer warranties
  • Protection-plan claims
  • Complaint escalation

Frequently Asked Questions About HSN Customer Service

What is the HSN customer-service number?

For online orders, call 1-800-933-2887. For telephone orders or general information, call 1-800-284-3900.

Is HSN customer service open 24 hours?

Ordinary customer service is currently available from 8 AM to 1 AM Eastern Time. The order-placement line at 1-800-284-5757 is available 24 hours a day.

Does HSN offer live chat?

Yes. Live chat is available through HSN.com.

How do I track an HSN order?

Sign in and open Order Status. Guest customers can use Single Order Lookup.

Can I cancel an HSN order?

Cancellation may be possible before warehouse processing or shipment. Use Order Status or call HSN immediately.

How long do I have to return an HSN product?

Most eligible products can be returned within 30 days. Check for Final Sale and product-specific restrictions.

Does HSN charge for return shipping?

The prepaid Easy Return Label fee is normally deducted from the refund. HSN says the fee will not be deducted for a defect, an HSN error or an eligible exchange or replacement.

Are HSN exchanges free?

HSN advertises free exchanges for an eligible replacement of the same item in another size or color.

How long does an HSN refund take?

After HSN processes the return, the credit may take one to two billing cycles to appear on the payment statement.

What is the FlexPay customer-service number?

Call 1-800-879-2559 for FlexPay eligibility and account questions.

Does FlexPay charge interest?

HSN does not charge interest or a FlexPay fee. The credit or debit card issuer may impose its own interest or fees.

Does FlexPay affect my credit score?

HSN says it may obtain a consumer report through a soft inquiry, which should not affect the credit score.

How do I cancel HSN AutoShip?

Use AutoShip Manager or call 1-800-557-0714 before the next shipment processes.

What is the HSN Card phone number?

Call Synchrony Bank at 1-844-889-9676.

What is the HSN Mastercard number?

Call 1-844-889-9674.

What is the HSN protection-plan number?

Call 1-866-476-3499 before arranging a repair.

Who owns HSN?

HSN is part of QVC Group, Inc.

Who is the president of HSN?

Stacy Bowe is president of the HSN brand and U.S. merchandising.

Is 1 HSN Drive still the HSN headquarters?

No. The St. Petersburg campus closed, and HSN operations were consolidated with QVC at Studio Park in West Chester, Pennsylvania.

Where is QVC Group headquartered?

QVC Group is headquartered at 1200 Wilson Drive, West Chester, Pennsylvania 19380.

Related Shopping Customer Service Pages

Related Corporate Office Information

Related Consumer Resource

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official phone numbers, support routes, return information, payment-program guidance and reader-submitted reviews.

We are not owned by HSN, QVC Group, QVC, Synchrony Bank, a product manufacturer, carrier, protection-plan administrator or payment provider.

Share Your HSN Customer Service Experience

Have you contacted HSN about an online order, telephone order, delivery, return, refund, FlexPay installment, AutoShip enrollment, HSN Card statement or product-protection claim?

Leave a factual review below and explain the department contacted, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, card numbers, security codes, FlexPay schedules, tracking numbers, home addresses, account passwords, payment details or private support correspondence.

Page Update Note

This HSN customer-service page was reviewed and fully updated on July 20, 2026.

The update corrected the support hours, added separate numbers for online orders, telephone orders, AutoShip, FlexPay, HSN Card billing, privacy, accessibility and protection-plan claims, and expanded the order, return, exchange and refund guidance.

The update also replaced the former St. Petersburg campus as the current headquarters and explained that HSN operations were consolidated with QVC at QVC Group’s West Chester, Pennsylvania campus.

The review section was corrected to reflect the two live entries, current 2.0-out-of-5 rating, the age of the comments and the fact that one entry is a support question rather than a customer review.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with HSN, HSN, Inc., HSN Holding LLC, QVC Group, QVC, Synchrony Bank, a product manufacturer, carrier, protection-plan administrator or payment provider. HSN does not provide customer support through this website.

Phone numbers, hours, return periods, Easy Return Label charges, FlexPay eligibility, AutoShip terms, HSN Card contacts, product warranties, protection plans, leadership and corporate addresses can change. Review the current product page, packing slip, order record, service contract and official HSN website.

This page cannot access an account, cancel an order, stop a shipment, approve FlexPay, cancel AutoShip, process a return, issue a refund, dispute an HSN Card charge or authorize a warranty claim.

2.0
2.0 out of 5 stars (based on 2 reviews)
Excellent
Very good
Average
Poor
Terrible

humbs down for h s n

September 10, 2018

yesterday I ordered a rotiserrie convection oven off the internet . I gave my credit card number with the sec urity code . they said the security code was not valid. I have used it many times and it is on the back of my credit card. I want to make sure you get my credit card number off of your website, I do not want that floating around. thumbs down for h s n

Avatar for john H
john H

How do I track an order

July 10, 2018

How do I track an order

Avatar for Susan
Susan

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Related Resources