Customer Service Contact Information For Hewlett-Packard 1-800-474-6836

By Eric Strand

Eric strand started customer service numbers in 2005.

70 replies on “Hewlett-Packard


I have had my no pavilion for 4 weeks this morning my screen displayed urgent bios update required so I accepted. Non of my passwords work now and I have spent5.5hours trying to speak to some one on chat who did not answer my question but just disconnected me.Great service i don’t thinkers anyone know what I can do. I have changed passwords 6times now but when I try to login it will only allow 5 characters

We had an InstantInk subscription about which only knew my husband had arranged for ink to be shipped when the Envy 6255 reported the level to be low. We had also picked up some cartridges locally and when I installed them it cancelled the subscription. Trying to restore the contract, HP’s representative “Sumit” asked to access my computer to create the link. He quickly informed me that our internet connection was not secure and tried to sell me an HP security system. I told him I would get back to him and soon found the printer, which had been turned off, was back on! This happened several times until I unplugged the printer. When I went back online to try to see what Sumit had showed me, I got the same security alert he had probably created because the next day there was no such message. I reported the entire situation to the Federal Trade Commission and am about to report it to the Better Business Bureau. I concur with the above reports. HP customer service is worse than poor.

Bought a wireless printer weeks ago and still haven’t been able to print one thing. Support sucks, and you can’t understand those who answer the phone..

I purchased a HP convertible lap top in September 2018 it crashed Jan2018. They stated it was water damaged. I had never brought water near it. My Dr. stated they purchase HP and the computer did not last. We are now Dell and Apple users . I am still paying the bill and they were super mean about the whole situation.

Who would I contact for a duplicate copy of my 2017 dividend checks? (Needed for filing taxes!!)

The product,(printer),is of very poor quality as is HP’s customer service.Never again will I purchase an HP product.

our daughter saved her money for years and bought an Envy a couple years ago…she has had problems since she bought it with it freezing on her. we called the customer service and spent hours on the phone (more than once) doing everything they said and it never got any better. also tried other services, but nothing ever improved. she took her laptop to college with her this year and we just had to go out and buy a new laptop to take to her as hers was now literally falling apart and had basically become unusable. this whole situation has been ridiculous and she deserves her money back or a replacement because of everything she has been through with her many frustrations with her laptop. definitely a horrible experience and we will never purchase HP again!!!

On February 26, 2014, I purchased HP Pavillion 20, all in one tabletop computer, model # 206310, from what I thought was a reputable company, Hewlett-Packard, On August 19. 2014, computer read” No boot disk has been detected or the disk has failed”., I called HP , After trying to understand the limited English several persons spoke, I was charged $ 53.04 for the part replacement and the service man they sent out. On August 23, 2014. same computer, would not come on, After several attempts, screen again read, : no boot disk has been detected or the disk has failed”, this time I called back same guy you sent before, this time , he charged me $ 75.00. to fix.. On august 27,2014, more problems, called help desk, because windows update failed., Waited 45 minutes for a guy to walk me through this problem, very difficult understand his limited English. September 4, 2014, again screen reads” need drive replacement. After finally talking to a case manager, I sent back fro relacement, but no, they put a 2nd hard drive in, .I requested a new computer. I feel my warranty is us in a few months, so they just band-aid me to get rid of me, Never again will I buy or tell anyone to buy from Hewlett Packard. World’s worse company to buy from.

I purchased a printer model Envy 4500 on Sept 29, 2013 from Best Buy. I took the printer into the store for tech support. They informed me the copy and scan functions are not working. My understanding is the product has 12 months mfg warranty. How do I get warranty service for this item?

I purchased the Envy 700-216 in February. After spending some time with a tech. online, I have found out that there is no user manual for my machine. All of the guides I downloaded are for other HP products. It seems that HP and their technicians have not considered that most buyers of their products would like to have correct manuals on their products. It’s pretty poor service to their customers. BEWARE. Don’t contact support services for the technicians have no clue.

I just bought a new HP laptop. When I went to install it to my printer, I had to download drivers because my HP printer only supports Windows XP, Vista, & 7. I went online to download the drivers I need under free “downloads.”

At the end of the process they wanted to bill me $29.95 for the drivers. The simple HP Deskjet 1000 printer did not cost much more than that!

When I called customer support & told them I did not want to pay for the download, Michael told me that the download was free but the driver had to be purchased. Wait a minute, I buy only HP because I trust their reputation, & now they want to charge me again to make the printer I bought from them compatible with the new computer I just bought from them! That’s not fair!

I told Michael if I had to pay that much money for a driver to make my 2 HP machines work together, then I would just buy a new printer, & it would NOT be an HP! He told me if I want a driver that works with my computer, I would have to buy it.

I am very disappointed with my HP Laptop. I keep getting screen freeze, curser freeze, turns off on it’s own. Always a problem. This is the second HP Laptop and it will be my last. A lot of money compared to the other companies and it’s a piece of crap.

im very disappointed with the thinking of hp .. I had to buy new printer so I purchased one but prior to buying new I had issues and was told I had to pay for technical support which is a joke..also I had bought 63.oo dollars worth of new cartridges for old printer so I installed did not correct the problem so when I purchased new printer bought one tha used same ink cartridges and tried to use the ones I purchased from old printer n the printer wouldn’t work unless I used new cart.. so now im out the 63 bucks that totally stinks why do u do that?? do u think people r made of money some of us r on limited income.. also I do agree with other person cart don’t last very long anymore what a racket.. im sure im wasting time and this will never be addressed but ill think twice about hp products in future..

How can I sign in and order ink cartridges and use the coupon I received in the mail. Every time I enter the address on the coupon form I get an error report, and when I try to access the page for ordering I see the page for a few seconds, then it goes blank. Got any ideas?

They want you to go online for problems. But when your web connection is broken…

I just requested the escalated customer service. This is my 2nd NEW Slimline in 6 months. The Welcome Desk (Mumbai) said he couldn’t give me the number, and was patched into a closed office. Apparently, they don’t tell them when these offices aren’t open. Second guy was much more aware that he could give me a case #, and told me to call back on Monday so they could patch me through then.

I’m with everyone else on this: We won’t be buying HP again.

Sucks bought a hp laptop customized it and next day got a virus have done what I was told n it has not fixed my problem piece if crap

My HP Pavilion and HP Officejet Pro 8500A has been nothing but a piece of crap. Every time I want to get on it there seems to be some issue. I’m sick of it. The technical support provided is in Delhi, India 1-880-208-0798 is a joke. I just spent almost one hour and my husband spent 3 hours on the phone with them two weeks ago. The support is nothing but sales pitch for more crap! I’m done with HP and I plan to post a review every place I can find. If you’re thinking about buying an HP product you would be better off just using a pencil and bid chief notebook! At least you won’t need blood pressure meds!

I hate my new printer–so sorry I purchased from HP instead of the Kodaks I used to have. This one won’t feed photo paper, takes forever to copy anything, and fax was impossible to set up. Basically a big waste of money. And what a ripoff thinking I was getting 2 cartridges in the box and finding out HP is charging me for the number of pages!!! Such false advertising–you should be ashamed.

I purchased a two year… ON SITE service agreement with HP. I was told by my incredibly hard to understand friend from India that I obviously had damaged the laptop and I would need to ship it to HP for repair, and for 300 dollars they would replace the video screen. $300 would buy a new computer… are they nuts? I am very tempted to consult an attorney for breach of contract as I don’t think that I will be seeing them come to my house anytime soon. With all the complaints that I have seen on the internet, I am really surprised that HP hasn’t been hit with a class action lawsuit. These con-artists don’t even deserve one star.

My daughter is a young widowed mother of two children, one with special needs. Her only income at present are the social security survivor benefits. She is enrolled in on-line classes to improve her future and desperately needs a laptop computer. Her grant for college isn’t enough to purchase one. Do you offer any programs she might qualify for? Thank you for any information you can offer.

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