Things Remembered Customer Service

I purchase a braclet 9/8/18 at meadows mall location. I spent time picking the gift and engraving ,font, filling out paper. After the purchase she said you can pick it up tommorrow. I was unable to come the next day . She had to call some one to help her do the refund. So much wasted time . If she had told me engraving would have to be picked up the next day I would have left and saved that time and kept my money. The money still has not returned to my account.