Things Remembered customer service can help with personalized online orders, engraving or product defects, shipping, refunds, account access, and Celebrations Passport questions. The former mall-store chain is no longer the current operating model: Things Remembered is now an online brand within the 1-800-FLOWERS.COM family.
Things Remembered Customer Service Contacts
- Customer service: 1-866-516-8474
- Published support hours: Monday–Friday, 8 a.m.–5 p.m. Central Time
- Office number: 1-630-910-6000
- Email: customerservice@thingsremembered.com
- Online contact form: Contact Things Remembered
- Order lookup: Check an order
- Customer-service mailing address: ThingsRemembered.com, 51 Shore Drive, Burr Ridge, IL 60527
- Official website: ThingsRemembered.com
The office number is not the preferred first contact for order problems. For faster routing, use the customer-service number or official contact form and include the order number, purchaser email address, affected item, and requested resolution.
Choose the Correct Support Route
Online Orders and Account Access
Use the official order-lookup page to check an order using the email address and order number. Contact customer service for an incorrect item, missing shipment, damaged package, personalization problem, payment question, or account-access issue.
Order Changes and Cancellations
Review names, dates, spelling, capitalization, photographs, fonts, and delivery details carefully before submitting an order. Things Remembered states that personalized orders enter production immediately and generally cannot be changed or canceled after they are placed.
Shipping and Delivery
Delivery time includes both product preparation and carrier transit. Production time varies by item and shipping method, and some items may be produced at different facilities and arrive in separate packages. Use the delivery estimate displayed for the item and shipping option at checkout.
Things Remembered does not publish an ordinary permanent-store pickup or curbside-pickup program. The current business is online, so customers should not travel to a former mall location expecting order service or engraving assistance.
For a late or missing shipment, check the tracking information and ask the recipient to inspect normal delivery locations. If the delivery window has passed, contact Things Remembered with the order number and tracking details. Carrier scans do not necessarily mean that a refund has already been approved.
Things Remembered Returns, Refunds and Product Guarantee
Things Remembered guarantees personalized products against manufacturing errors and product defects. A qualifying item may be returned in new condition and its original packaging for an exchange of the same item or a refund. Refund or exchange requests must be made within 30 days of receipt.
Personalized products generally cannot be returned because the customer changed their mind or entered the wrong name, date, photograph, or message. Photograph the item, engraving, packaging, shipping label, and damage before contacting support. Keep the item and packaging until customer service provides instructions.
Things Remembered does not publish one universal long-term warranty for every product. The 30-day defect guarantee is the primary direct-order remedy unless the individual product page or manufacturer provides an additional warranty.
Read the current Things Remembered guarantee and return policy.
How to Escalate a Things Remembered Complaint
- Gather the order number, purchaser email address, product name, delivery date, tracking number, photographs, and a copy of the personalization preview or confirmation.
- Call 1-866-516-8474 or submit the official contact form.
- State whether you are requesting a corrected replacement, refund, shipping refund, delivery investigation, or another specific remedy.
- If the first representative cannot resolve the issue, ask for a supervisor or written escalation and record the date, time, representative name, and case number.
- Reply promptly if support requests photographs or additional order information. Keep copies of all correspondence.
Corporate headquarters is not a substitute for the normal order-support process. It may be appropriate only after a documented customer-service escalation remains unresolved.
Celebrations Passport Support
Things Remembered participates in the 1-800-FLOWERS.COM Celebrations Passport program. Eligible purchases may receive free standard shipping or other benefits, but exclusions, surcharges, product restrictions, and shipping limitations may apply. Members must sign in for benefits to appear.
- Celebrations Passport support: 1-800-961-2036
- Passport email: passportmembership@1800flowers.com
- Program information: Celebrations Passport
Celebrations Passport automatically renews unless renewal is turned off or the membership is canceled under the program terms. Customers should review their account status and renewal date before the deadline stated by the program.
Payments, Gift Cards and Store Credit Cards
The current payment FAQ lists Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, and Paze. Cash, checks, and cash-on-delivery payments are not accepted.
The current payment information does not list legacy Things Remembered gift cards as a standard online payment method. If you have a card from the former retail-store business, contact customer service before ordering and do not assume that it can be redeemed on the present website.
Things Remembered does not publish a current store-branded consumer credit card or financing program, so there is no issuing-bank support department to contact for an ordinary Things Remembered account.
Marketplace and Third-Party Purchases
If the purchase was made through Amazon or another marketplace, begin with the order page and return process for that marketplace. The marketplace or listed seller may control the payment, refund deadline, shipping claim, and return label. Things Remembered’s direct-order policy may not govern a purchase processed by another seller.
Accessibility and Privacy Support
For difficulty accessing the Things Remembered website, call the parent company’s accessibility line at 1-800-356-9377 or email Accessibility@1800flowers.com with “Disabled Access” in the subject line. Describe the page, feature, assistive technology, and problem encountered.
Privacy requests for the 1-800-FLOWERS.COM family of brands should be submitted through the official privacy process. Do not place account, payment, recipient, or delivery information in a public customer review.
Review the privacy and accessibility information.
Things Remembered Ownership and Corporate Information
1-800-FLOWERS.COM, Inc. acquired certain Things Remembered assets in 2023 and integrated the brand’s operations with PersonalizationMall.com. The former retail stores were not included in that transaction.
- Parent company: 1-800-FLOWERS.COM, Inc.
- Parent-company headquarters: Two Jericho Plaza, Floor 2, Jericho, NY 11753
- Parent corporate number: 1-516-237-6000
- Chief Executive Officer: Adolfo Villagomez
- Executive Chairman: Jim McCann
Fraud, Fake Websites and Impersonation Warnings
Use ThingsRemembered.com and the contact information published there when placing or discussing an order. Be cautious with advertisements, messages, or websites using a similar name while requesting payment through gift cards, wire transfers, cryptocurrency, or person-to-person payment services.
Do not give an unsolicited caller your password, complete payment-card number, security code, or account verification code. If a message claims there is a problem with an order, open the official website independently and check the order rather than using the message’s telephone number or payment link.
Things Remembered Customer Service FAQs
What is the Things Remembered customer-service number?
Call 1-866-516-8474. Published hours are Monday–Friday, 8 a.m.–5 p.m. Central Time.
Does Things Remembered still have retail stores?
The current official FAQ says Things Remembered has no retail stores and is 100% online. Former mall locations cannot provide support for current website orders.
Can I cancel or change a personalized order?
Generally, no. Orders are sent into production immediately, so customers should verify all personalization and delivery information before submitting payment.
Can I return a personalized item?
A personalized product may qualify for a refund or same-item exchange when there is a manufacturing error or product defect and the request is made within 30 days of receipt. Personalized merchandise ordinarily cannot be returned for a change of mind or customer-entered error.
Does Things Remembered offer store pickup or curbside pickup?
No regular permanent-store pickup or curbside program is published. Available delivery options and dates appear during online checkout.
Can I use an old Things Remembered gift card online?
The current payment FAQ does not list legacy Things Remembered gift cards. Contact customer service before relying on a card issued by the former retail-store business.
Does Things Remembered have a store credit card?
No current Things Remembered-branded consumer credit card or issuing bank is published.
Who owns Things Remembered?
Things Remembered is part of the 1-800-FLOWERS.COM family of brands. Its operations were integrated with PersonalizationMall.com following the 2023 asset acquisition.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently reviews official company contact pages, policies, corporate disclosures, and customer-support routes. We separate customer service, parent-company contacts, loyalty support, accessibility assistance, and third-party marketplace responsibilities so readers can choose the most appropriate route.
Share Your Experience
If you contacted Things Remembered, share what type of order or problem you had, which support channel you used, and whether the matter was resolved. Describe your own experience without posting an order number, email address, telephone number, payment details, tracking number, home or recipient address, or correspondence intended to remain private.
Personalized gifts can contain recipient names, engraved messages, dates, photographs, signatures, memorial details, and other sensitive information. Redact those details from photographs and review text before submitting them publicly.
Page Update Note
This page was updated on July 30, 2026 with the current customer-service number and Central Time hours, online-only operating status, ownership and mailing information, personalized-product return rules, shipping guidance, Celebrations Passport support, and accessibility contacts.
Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Things Remembered, PersonalizationMall.com, or 1-800-FLOWERS.COM, Inc. Contact details, policies, program terms, prices, and hours can change. Confirm important information with the official company before ordering, returning merchandise, or sending personal information.
