Tide Customer Service: Products, Recalls & Reviews

Tide is a Procter & Gamble laundry-care brand offering liquid and powder detergents, Tide PODS and Power PODS, Tide evo detergent tiles, stain-treatment products, sensitive-skin formulas, and other fabric-care products. Customers may need support for a damaged package, unusual product appearance, detergent performance, fragrance or formulation change, discontinued product, ingredient question, Tide PODS safety concern, retailer purchase, money-back guarantee, or product recall.

For Tide customer service in the United States, call 1-800-879-8433. Tide also routes consumers to P&G’s online Consumer Support system through its official Contact Us page.

How to Contact Tide Customer Service

Call 1-800-879-8433 for ordinary Tide product questions and complaints.

Consumers may contact Tide about issues such as:

• Damaged bottles, boxes, bags, or containers
• Tide PODS packaging problems
• A detergent that appears unusually thick, thin, separated, or discolored
• A scent or formulation that seems different
• A product that is difficult to find
• A discontinued fragrance or detergent
• Poor cleaning or stain-removal performance
• Residue on clothing
• Ingredient questions
• Skin-sensitivity concerns
• A problem with the Tide satisfaction guarantee
• A suspected recalled product

Tide’s current public U.S. support pages do not display the older fixed Monday-Friday 9 a.m.-6 p.m. Eastern customer-service schedule. Call the current number or use the online support route to confirm live-agent availability.

What to Have Ready Before Contacting Tide

• Exact Tide product name
• Liquid, powder, PODS, Power PODS, evo tiles, or other product type
• Scent or formulation
• Package size
• UPC
• Lot or production code when available
• Purchase date
• Retailer or website where the product was purchased
• Receipt
• Photos of a damaged package or unusual product
• A description of how the product was stored
• Washing-machine type when the complaint concerns performance
• A concise description of the resolution requested

Do not discard the detergent or packaging until Tide tells you whether additional product information, photographs, or a return is needed.

Tide Product Quality Complaints

Contact Tide directly if a concern appears to involve manufacturing, formulation, packaging, or product quality.

Examples include:

• A leaking detergent bottle
• A damaged PODS package
• Pacs stuck together or leaking
• An unusual odor or color
• Unexpected product separation or consistency
• A detergent that does not dissolve as expected
• Persistent residue after following the package directions
• An unexpected change in fragrance
• A suspected incorrect product in the package

Keep the UPC, lot information, package, receipt, and photographs because Tide may need them when investigating a product-quality complaint.

Tide Product Availability and Discontinued Products

Tide regularly updates its product lineup, packaging, scents, formulas, and available sizes. A product disappearing from one retailer does not always mean that Tide has discontinued it.

If you cannot find a particular Tide detergent:

1. Check Tide’s current product catalog.
2. Search other local or online retailers.
3. Compare the exact product name and scent.
4. Contact Tide at 1-800-879-8433 if you need help determining whether the product is still made.

Current Tide product pages show that its Consumer Care team answers questions about availability and discontinued scents and can help identify alternatives.

Tide Ingredients and Fragrance Questions

Tide formulations differ by product. Do not assume that the ingredients in Tide Original, Tide Free & Gentle, Tide PODS, Tide evo, Tide Simply, or another formulation are identical.

Tide provides current ingredient information through its product pages, SmartLabel resources, and an A-to-Z ingredient guide.

For the most reliable information:

• Read the label on the product you actually purchased.
• Open the current Tide product page.
• Use the SmartLabel link when available.
• Contact Tide when a particular ingredient remains unclear.

Formulas can change, so an ingredient list copied from an old package or third-party website may not describe the version currently being sold.

Tide Free & Gentle and Sensitive Skin

Tide currently offers Free & Gentle products designed for consumers who prefer detergent without dyes or perfumes.

That does not mean every Tide product is fragrance-free or appropriate for every individual’s sensitivity.

If you experience unexpected irritation:

• Stop using the product involved.
• Check the exact formulation and ingredients.
• Keep the package and receipt.
• Contact Tide with the product and lot information.

For a serious or worsening reaction, seek appropriate medical care instead of waiting for ordinary consumer customer service.

Tide PODS Safety

Tide’s current safety guidance also recommends:

• Handling laundry pacs with dry hands
• Closing the package immediately after removing a pac
• Never giving laundry products to children to handle
• Cleaning detergent spills promptly
• Keeping package labels intact
• Never reusing empty detergent packages to store food or beverages
• Following all warnings on the exact product

Caregivers for people with dementia or other conditions that can increase accidental exposure risk should take additional precautions and keep laundry products secured when not in use.

What to Do After Accidental Tide Exposure

Follow the instructions printed on the exact Tide package.

Tide’s current safety guidance says that if detergent gets on skin or clothing, contaminated clothing should be removed and the skin rinsed well with water.

If detergent gets in the eyes, Tide says to rinse immediately with plenty of water for 15 minutes and seek medical advice as needed.

If detergent is swallowed, Tide advises drinking a glass of water or milk, contacting Poison Control or a doctor immediately, and not inducing vomiting.

For a serious reaction, breathing problem, loss of consciousness, or another emergency, seek emergency medical assistance immediately rather than waiting for Tide Consumer Care.

2024 Tide PODS Packaging Recall

On April 5, 2024, the U.S. Consumer Product Safety Commission announced a Procter & Gamble recall involving certain flexible bags of Tide PODS, Gain Flings, Ace Pods, and Ariel Pods.

The issue involved outer flexible-film packaging that could split open near the zipper track, creating the possibility that children or other vulnerable people could access the concentrated detergent packets.

The recall covered approximately 8.2 million bags distributed in the United States.

Affected Tide products included certain lot codes of:

• Tide Simply PODS Plus Oxi Boost
• Tide PODS Clean Breeze
• Tide PODS Free & Gentle
• Tide PODS Oxi
• Tide PODS Ultra Oxi
• Tide PODS Original
• Tide PODS Spring Meadow
• Tide PODS Light

The affected flexible bags were manufactured between September 2023 and February 2024. The recall does not mean every Tide PODS product or every current Tide detergent is recalled.

For confirmed affected products, CPSC says consumers should secure the recalled bag away from children and contact P&G for the recall remedy, which includes a refund and replacement child-resistant storage bag.

See the official CPSC Tide PODS recall notice for the current recall details.

Tide Money-Back Guarantee

Tide currently offers a satisfaction guarantee for qualifying laundry products.

Current Tide instructions say a qualifying full money-back refund request requires:

• A completed Tide Guarantee form
• The original UPC from the Tide product
• The original dated receipt with the purchase price circled

The request must currently be postmarked within 30 days of purchase and is subject to the additional restrictions stated on the guarantee form.

Review the current Tide Laundry Products Satisfaction Guarantee before cutting the UPC from the package or mailing original documents.

Tide Returns and Retail Purchases

Most Tide detergent is sold through grocery stores, mass retailers, warehouse clubs, pharmacies, home-improvement stores, and online marketplaces.

For an ordinary return or exchange, start with the store or website that sold the product.

A retailer may control:

• Refund eligibility
• Return deadlines
• Exchanges
• Damaged online deliveries
• Missing packages
• Duplicate orders
• Store-specific promotions

Contact Tide directly when the problem involves the detergent itself, its packaging, an ingredient, formulation, safety concern, or suspected manufacturing defect.

Using the Correct Amount of Tide

Tide’s dosage instructions vary by formulation, concentration, package, and load size. Use the dosing directions printed on the exact product rather than a generic amount found on an old website.

Some Tide products are designed for both high-efficiency and standard washing machines, while other instructions differ. Look for the HE indication where relevant and follow both the detergent label and washing-machine manufacturer’s instructions.

Using more detergent than directed does not necessarily produce cleaner laundry and can make rinsing more difficult.

Detergent Residue on Clothes

If Tide appears to remain on clothing after washing:

• Check the dosage for the load size.
• Avoid overloading the washing machine.
• Follow the product’s water-temperature instructions.
• Make sure the detergent is being placed in the correct part of the machine.
• For PODS, place the pac in the machine as directed on the package.
• Use an extra rinse when appropriate for the fabric and washing machine.

If residue continues after the product is used as directed, contact Tide with the detergent type, lot information, washer type, and details of the wash cycle.

Tide evo Laundry Detergent Tiles

Tide evo is a current detergent format made as a concentrated laundry tile rather than a traditional liquid bottle, powder, or detergent pac.

Because evo has different handling and dosing instructions from liquids and PODS, follow the current package directions rather than applying instructions from another Tide product.

If a Tide evo tile does not dissolve or perform as expected, keep the package and lot information and contact Tide.

Tide Cleaners Customer Service

Tide Cleaners is different from Tide detergent Consumer Care. Tide says Tide Cleaners locations are locally owned and operated laundry and dry-cleaning businesses.

If your concern involves:

• A missing garment
• Dry-cleaning damage
• A cleaning charge
• Pickup or delivery service
• A locker order
• A particular Tide Cleaners store

contact the relevant Tide Cleaners location or use the support channel associated with that cleaning order rather than calling the detergent line solely because the Tide name appears on the store.

How to Escalate a Tide Complaint

1. Start with Tide Consumer Care. Call 1-800-879-8433 or use Tide’s official online contact route.
2. Identify the exact product. Provide the product name, UPC, lot code, package size, and purchase information.
3. Keep the product and packaging. Tide may need additional information during a quality investigation.
4. Document the problem. Save photographs, receipt information, and previous correspondence.
5. Request a case or reference number. Use the same reference if you follow up.
6. State the requested resolution. Explain whether you need product information, a quality investigation, replacement consideration, refund guidance, recall assistance, or another response.
7. Escalate unresolved P&G product concerns when necessary. P&G Consumer Information can be reached at 1-800-331-3774.

Tide and Procter & Gamble Corporate Information

Tide is part of The Procter & Gamble Company.

The Procter & Gamble Company
1 P&G Plaza
Cincinnati, OH 45202

P&G’s current corporate switchboard is 1-513-983-1100. This is not the preferred route for ordinary Tide detergent complaints.

For additional parent-company information, see the Procter & Gamble Corporate Office page on CorporateOfficeHeadquarters.com.

Tide Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently has no published Tide customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.

Because there are no reviews, there is not enough CSN feedback to identify meaningful positive or negative customer-service trends involving cleaning performance, fragrances, product changes, packaging, Tide PODS, sensitive-skin products, refunds, recalls, or Tide Consumer Care.

Tide has a separate product-review system on Tide.com, but those reviews are not CustomerServiceNumbers.com reviews and should not be used to characterize the independent CSN customer rating.

Related Tide Retailer Customer Service Pages

• Target Customer Service
• Kroger Customer Service
• Food Lion Customer Service

Tide Customer Service Frequently Asked Questions

What is the Tide customer service phone number?

Call Tide Consumer Care at 1-800-879-8433.

What are Tide customer service hours?

Tide’s current U.S. support pages do not publish a verified general live-agent schedule. The older Monday-Friday 9 a.m.-6 p.m. Eastern schedule should not be assumed to remain current.

Who owns Tide?

Tide is a Procter & Gamble laundry-care brand.

Where is Tide headquartered?

Tide is a P&G brand. The Procter & Gamble Company lists its headquarters at 1 P&G Plaza, Cincinnati, OH 45202.

Was Tide PODS recalled?

Certain flexible bags containing specified Tide PODS products were included in an April 2024 CPSC recall because the bag could split near the zipper track. The recall applied only to defined products and lot codes, not every Tide PODS product.

What is the Tide recall phone number?

For the specific April 2024 laundry-packet-bag recall, CPSC publishes 1-833-347-5764.

Does Tide have a money-back guarantee?

Yes. Tide currently publishes a satisfaction guarantee requiring a completed guarantee form, original UPC, and original dated receipt with the purchase price circled. The request must currently be postmarked within 30 days of purchase and meet the form’s terms.

What should I do if my Tide bottle leaks?

Keep the bottle, cap, package, receipt, UPC, and lot information and contact Tide at 1-800-879-8433. If it was damaged during shipping, also contact the retailer that shipped the order.

What should I do if Tide PODS are stuck together?

Do not deliberately rupture detergent pacs. Follow the package’s handling instructions and contact Tide if the pacs or packaging appear defective. Store the product securely away from children while waiting for guidance.

Is Tide Free & Gentle fragrance-free?

Tide currently identifies its Free & Gentle detergent as free of dyes and perfumes. Check the exact package because Tide sells multiple sensitive-skin and other formulations.

Where can I check Tide ingredients?

Use the ingredient information and SmartLabel link on the current Tide product page or Tide’s A-to-Z ingredient information. The package in your possession should also be checked because formulations can change.

Can CustomerServiceNumbers.com send me a Tide refund?

No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot issue Tide refunds, replace products, verify recall eligibility, investigate product defects, provide coupons, or access P&G consumer-service cases.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official contact routes, product-support information, recall resources, complaint guidance, and public customer reviews independently from the companies listed.

Tide products, formulations, ingredients, scents, packaging, recall status, guarantees, and support channels can change. Confirm important product and safety information through the current Tide package, Tide.com, Procter & Gamble, and applicable government recall resources.

Share Your Tide Customer Service Experience

Have you contacted Tide about liquid detergent, powder, Tide PODS, Tide evo, damaged packaging, a formulation or scent change, sensitive-skin concern, missing product, satisfaction-guarantee request, recall, or another support issue? Leave a factual review below describing the general problem, which support route you used, and whether it was resolved.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Tide, The Procter & Gamble Company, Tide Cleaners, the U.S. Consumer Product Safety Commission, Target, Kroger, or Food Lion. We cannot issue refunds, replace products, confirm recall eligibility, investigate manufacturing problems, provide medical treatment, or resolve Tide complaints on P&G’s behalf. Always follow the current product label and use official Tide, P&G, retailer, medical, or government safety resources as appropriate.