Food Lion customer service can help with store complaints, grocery purchases, Food Lion To Go pickup and delivery orders, MVP Rewards, digital coupons, gift cards, product concerns and other shopping issues. Food Lion operates more than 1,100 stores across 10 Southeastern and Mid-Atlantic states and is part of Ahold Delhaize USA.
How to Contact Food Lion Customer Service
- Food Lion Customer Service Center: 1-800-210-9569
- Contact form and chat: Food Lion Contact Us
- Customer Service resources: Food Lion Customer Service
- Gift Card Team: 1-800-811-1748
- Gift Card Team hours: Monday-Friday, 8:00 AM-5:00 PM ET
- Store locator: Find a Food Lion Store
- Corporate office: Food Lion, LLC, 2110 Executive Drive, Salisbury, NC 28147
- Headquarters mailing address: Food Lion LLC, P.O. Box 1330, Salisbury, NC 28145-1330
- Official website: FoodLion.com
Food Lion currently confirms its 1-800-210-9569 Customer Service Center number but does not publish one current set of general telephone-support hours on its main customer-service resources. Store hours also vary by location.
Best Food Lion Support Route by Issue
- Store complaint: Start with the store manager, then contact the Customer Service Center if needed.
- Pricing or checkout problem: Keep the receipt and, when possible, a photo of the shelf tag or advertised offer.
- Food Lion To Go pickup or delivery: Use the order information and contact Food Lion Customer Service.
- Missing or incorrect grocery item: Keep the final receipt and identify the affected item.
- Product-quality concern: Keep the packaging, UPC, lot code, best-by date and receipt.
- MVP or Shop & Earn problem: Keep the receipt and screenshots of activated offers or digital coupons.
- Gift card: Contact the Food Lion Gift Card Team at 1-800-811-1748.
- Recall: Check Food Lion’s current recall information and follow the instructions for that specific product.
What to Have Before Contacting Food Lion
- Food Lion store location or store number
- Date and approximate time of the visit or order
- Receipt or Food Lion To Go order information
- MVP account details when relevant
- Product name, size and UPC
- Lot code or best-by date for a product-quality problem
- Photos of damaged products, packaging or shelf pricing
- Coupon or Shop & Earn screenshots
- Previous Food Lion case or contact information
- The specific resolution you are requesting
Food Lion Store Complaints
If a problem happened at a particular Food Lion location, begin with the store manager when possible.
Store-level issues may include:
- Checkout or pricing problems
- Customer-service desk concerns
- Deli, bakery, produce or meat department service
- Product availability
- Damaged groceries
- Employee or manager interactions
- Store cleanliness
- Pickup-order problems
Use the Food Lion store locator to find the location’s direct phone number and current hours.
If management does not resolve the issue, call the Food Lion Customer Service Center at 1-800-210-9569 or use the Contact Us form.
Food Lion To Go Pickup and Delivery Help
Food Lion To Go allows customers to order groceries online for pickup or home delivery where available.
Food Lion says pickup and/or delivery is now available across its 10-state operating area.
At participating stores, Food Lion To Go is generally available seven days a week from 8:00 AM to 10:00 PM, although local availability and time slots can vary.
Food Lion associates select pickup orders from the store.
Customers can use Food Lion To Go through:
- FoodLion.com
- The Food Lion mobile app
Eligible customers can also link their MVP account so qualifying:
- MVP prices
- Digital coupons
- Shop & Earn rewards
- Weekly promotions
can apply to online grocery orders.
Missing, Damaged or Incorrect Food Lion To Go Items
For a pickup or delivery problem, review the final receipt before contacting support.
An item may have been:
- Out of stock
- Substituted
- Removed from the final order
- Adjusted by weight
If you were charged for an item you did not receive, received an unacceptable product or have another order problem, keep:
- Order information
- Final receipt
- Store location
- Pickup or delivery time
- Photos when relevant
and contact Food Lion Customer Service.
Food Lion MVP Customer Service
Food Lion’s MVP program provides access to store savings, digital coupons and Shop & Earn offers.
Customers can link an existing MVP Card to an online account or create a digital account.
Current MVP features include:
- MVP sale prices
- Digital coupons
- Personalized offers
- Shop & Earn monthly rewards
- Online Food Lion To Go savings
If an MVP discount or digital coupon does not apply, keep the receipt and a screenshot showing that the offer was available or clipped before contacting Food Lion.
Food Lion Shop & Earn Rewards
Shop & Earn provides personalized monthly savings offers to MVP customers.
Customers generally need to activate the current offers before qualifying purchases begin counting toward the reward.
Once activated:
- Purchase qualifying products using the linked MVP account.
- Track progress online or through the Food Lion app.
- Earn the reward after satisfying the offer requirements.
- Redeem it as grocery savings or choose an available donation option.
Rewards earned during a month remain available through the end of the following month.
If a reward is missing, save your receipt and account screenshots before contacting Customer Service.
Food Lion Double Your Money Back Guarantee
Food Lion continues to advertise a Double Your Money Back Guarantee on qualifying Food Lion/private-brand and freshness products.
Current Food Lion product listings state that if a customer is not 100% satisfied with an eligible product, Food Lion will double the customer’s money back.
The guarantee has also been applied in current Food Lion recall notices.
Because eligibility can depend on the product and circumstances, do not assume that every item sold by Food Lion qualifies for double reimbursement.
Keep:
- The product
- Packaging
- Receipt
- UPC
- Lot code or best-by date
when requesting a product-quality refund.
Food Lion Product Recalls and Food Safety
Food Lion maintains current product-recall information for items sold through its stores.
If a product has been recalled:
- Stop using or consuming it when the recall instructs you to do so.
- Check the UPC, lot code, sell-by date and store information against the recall notice.
- Follow Food Lion’s return or disposal instructions.
- Keep the packaging and receipt when possible.
Food Lion has applied its Double Your Money Back Guarantee to qualifying products in multiple recent recall notices.
If a product issue may involve illness, an allergen or other immediate health concern, follow the recall or medical guidance appropriate to the situation rather than relying solely on a customer-service review website.
Food Lion Gift Card Customer Service
Food Lion gift cards can be purchased in stores and through Food Lion’s gift-card program.
For gift-card sales and support, call:
Current Gift Card Sales hours are:
Monday-Friday, 8:00 AM-5:00 PM Eastern Time
Keep the gift-card purchase receipt and activation information.
Do not post a complete gift-card number, PIN or barcode publicly.
Food Lion Corporate Office and Ownership
Food Lion was founded in Salisbury, North Carolina, in 1957 and originally operated under the Food Town name.
Today, Food Lion is part of Ahold Delhaize USA, the U.S. division of Ahold Delhaize.
Food Lion’s physical corporate office is:
Food Lion, LLC
2110 Executive Drive
Salisbury, NC 28147
Food Lion’s published headquarters mailing address is:
Food Lion LLC
P.O. Box 1330
Salisbury, NC 28145-1330
Routine store, pickup, delivery, MVP, coupon and product complaints should normally begin with the store or Customer Service Center rather than corporate correspondence.
For headquarters and escalation information, see the Food Lion Corporate Office Headquarters page.
How to Escalate a Food Lion Complaint
- Start with the Food Lion store involved when the problem is location-specific.
- Ask for the store or department manager.
- Keep the receipt, order number, photos and other documentation.
- Call Food Lion Customer Service at 1-800-210-9569.
- Use Food Lion’s Contact Us form when written documentation is useful.
- Ask for a case or reference number when available.
- For an unresolved corporate-level concern, use the current Salisbury headquarters information.
Food Lion Reviews and Complaints
CustomerServiceNumbers.com currently displays a Food Lion rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving Food Lion stores, product quality, pricing, Food Lion To Go, MVP Rewards, coupons or Customer Service.
What to Include in a Food Lion Review
Helpful reviews can describe:
- Store city and state
- In-store, pickup or delivery experience
- Product or department involved
- Pricing or coupon issue
- MVP or Shop & Earn problem
- Product-quality concern
- Store-manager response
- Customer Service response
- Whether the issue was resolved
Privacy Warning for Food Lion Reviews
Do not publish your complete order number, MVP account details, home address, telephone number, email address, gift-card number, EBT card number, payment information or other sensitive information in a public review.
If a complaint involves a receipt, delivery screenshot or account page, remove identifying information before posting it publicly.
Provide transaction-specific details privately through official Food Lion support channels.
Related Grocery Customer Service Pages
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Share Your Food Lion Customer Service Experience
Have you contacted Food Lion about a store visit, grocery purchase, Food Lion To Go order, delivery, pickup, MVP account, Shop & Earn reward, coupon, gift card, product problem or complaint? Leave a rating and review below. Explain which support route you used and whether the issue was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Food Lion, LLC, Ahold Delhaize USA, Ahold Delhaize or any Food Lion store or delivery provider. Food Lion does not provide customer support through this website.
Phone numbers, support options, pickup and delivery hours, gift-card information, MVP terms, rewards, product guarantees and store policies can change. Verify current information directly with Food Lion or the store responsible for the transaction before acting on a specific order, refund, reward or product concern.