Reader’s Digest customer service can help with magazine subscriptions, renewals, cancellations, billing, address changes, missing or damaged issues, gift subscriptions and account questions. Reader’s Digest currently directs subscribers primarily to its online Customer Care Center and customer-service email.
How to Contact Reader’s Digest Customer Service
- Reader’s Digest customer-service email: customercare@rd.com
- Online subscription management: Reader’s Digest Customer Care Center
- Customer-service information: Reader’s Digest Customer Service
- Trusted Media Brands general customer service: 1-877-732-4438
- Editorial letters and comments: letters@rd.com
- Trusted Media Brands corporate office: 485 Lexington Ave., New York, NY 10017
- Official website: RD.com
Reader’s Digest does not currently publish the former 1-800-310-2181 number or old Harlan, Iowa customer-service address on its main customer-service pages. Use the current online Customer Care Center and verified contact information above.
Best Reader’s Digest Support Route by Issue
- Cancel a subscription: Sign in to Customer Care and select the cancellation option, or email customer service.
- Missing or damaged issue: Sign in and use the option to report a missing or damaged magazine.
- Change a mailing address: Update the address through Customer Care.
- Renew a subscription: Review the subscription status and renewal options in Customer Care.
- Billing or payment: Check the account balance and payment history before contacting customer service.
- Duplicate magazines: Contact customer service with information from both mailing labels so duplicate accounts can be identified.
- Large-print edition: Email customercare@rd.com and ask about changing to Reader’s Digest Large Print.
- Book-series issue: Contact Reader’s Digest customer service and specify that the problem involves a book or product account rather than a magazine subscription.
- Editorial feedback: Email letters@rd.com rather than sending a subscription problem to the editorial department.
Information to Have Before Contacting Reader’s Digest
- Subscriber name
- Mailing address exactly as shown on the magazine label
- Reader’s Digest account number, if available
- Email address associated with the subscription
- ZIP or postal code
- Renewal notice or billing statement
- Date and amount of a disputed payment
- Issue date for a missing or damaged magazine
- Old and new addresses when reporting a move
- Cancellation or renewal confirmation
How to Cancel a Reader’s Digest Subscription
Reader’s Digest allows subscribers to cancel through its online Customer Care Center.
After signing in, choose the Cancel My Subscription option. Customers can also email customercare@rd.com with a cancellation request.
When emailing, include the subscriber’s full name, mailing address and account number if available.
Reader’s Digest notes that magazine mailing lists are prepared in advance, so one or two additional issues may arrive after cancellation. Check Customer Care afterward to verify that the subscription shows as cancelled.
Reader’s Digest Automatic Renewal and Refunds
Current Reader’s Digest subscription offers can include automatic renewal.
Under the current renewal terms, Reader’s Digest sends a renewal notice before the subscription renews and charges the payment method at the rate stated in that notice unless the subscriber cancels.
Reader’s Digest states that subscribers can cancel at any time through Customer Care and receive a refund for remaining unserved issues.
Review your original subscription offer and renewal notice because prices and publication frequency can change.
Missing Reader’s Digest Issues
If a Reader’s Digest issue does not arrive, sign in to the Customer Care Center and select the option to report a missing or damaged issue.
Reader’s Digest says it may:
- Send a replacement issue when available, or
- Extend the subscription to compensate for the missed issue.
Have the issue date, subscriber name, mailing address and account number ready.
If several issues are missing, check the mailing address on the account and mention any recent move or address change.
When Will a New Reader’s Digest Subscription Start?
Reader’s Digest currently advises that the first issue of a new magazine subscription can take approximately 6 to 8 weeks after an order is placed.
If more than two months have passed, contact customercare@rd.com and provide the subscriber’s full name, mailing address and account number if known.
Reader’s Digest currently publishes approximately six regular issues per year, so the delivery schedule is different from a monthly magazine.
Changing a Reader’s Digest Mailing Address
Subscribers can change their mailing address through the online Customer Care Center.
Sign in and select the address-update option. If you divide the year between two homes, Reader’s Digest also provides a temporary-address option.
Submit an address change well before a move whenever possible because mailing information for an upcoming issue may already have been prepared.
Reader’s Digest Billing and Payment Questions
Customer Care allows subscribers to review account information, make payments and update certain billing details.
If you receive a bill shortly after making a payment, first check the online account to determine whether the payment has posted. A billing notice may have been prepared before the payment was processed.
For check payments, follow the payment address printed on the current Reader’s Digest invoice or return envelope rather than using an older customer-service address found online.
If a card charge appears unauthorized, first determine whether it is connected to an active Reader’s Digest subscription or renewal. If Reader’s Digest cannot identify or resolve an unauthorized transaction, contact the card issuer using the number on the card or statement.
Duplicate Reader’s Digest Subscriptions
Receiving two copies can mean that multiple subscription accounts exist under slightly different names or addresses.
Contact Reader’s Digest and provide the information from both mailing labels. Customer service may be able to combine duplicate accounts and adjust the subscription accordingly.
Do not post photographs of complete mailing labels publicly because they can contain an account number and home address.
Reader’s Digest Sweepstakes Scam Warning
Reader’s Digest warns consumers about scams that misuse its name.
Reader’s Digest says legitimate contests and sweepstakes are free to enter. The company does not require winners to send money, wire funds, purchase money-transfer cards or pay fees before receiving a prize.
Reader’s Digest also warns that it does not visit a consumer’s home to award a prize and does not call supposed winners asking for bank-account numbers or Social Security numbers.
If you receive a suspicious Reader’s Digest prize notice, do not send money or provide sensitive financial information. Contact Reader’s Digest through its verified customer-service channels if you need to check whether a communication is legitimate.
Reader’s Digest Reviews and Complaints
CustomerServiceNumbers.com currently displays a Reader’s Digest rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends.
What to Include in a Reader’s Digest Review
- Whether the issue involved a subscription, renewal, cancellation, delivery or billing
- Which customer-service method you used
- How long it took to receive a response
- Whether a replacement, refund, account correction or other resolution was offered
- Whether the promised resolution was completed
Privacy Warning for Reader’s Digest Reviews
Do not publish your Reader’s Digest account number, complete mailing label, home address, phone number, email address, payment information or other sensitive personal information in a public review.
Provide identifying subscription information privately through Reader’s Digest Customer Care.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Reader’s Digest or Trusted Media Brands, Inc. Reader’s Digest does not provide customer support through this website.
Phone numbers, subscription prices, publication frequency, renewal terms and customer-service procedures can change. Verify important account information directly through Reader’s Digest Customer Care before making decisions about a specific subscription.