Ticketmaster Customer Service Phone Number: Orders, Refunds, Transfers & Account Help

Need help with a Ticketmaster order, refund, mobile ticket, ticket transfer, resale listing, payout, account login, event change, canceled event, accessible ticket request, or suspected fraud? This guide explains how to reach the Ticketmaster customer service phone number and how to choose the correct support route.

Ticketmaster sells and manages tickets for concerts, sports, theater, family events, festivals, and other live events. Because many Ticketmaster support issues are tied to a specific order, event, account, venue, or delivery method, it is important to sign in and start from the order whenever possible.

Ticketmaster Customer Service Phone Numbers and Contact Options

• Ticketmaster Fan Support: 1-800-653-8000
• Fan Support Phone Hours: Monday – Friday, 9 a.m. – 11:30 p.m. ET; Saturday, 9 a.m. – 10 p.m. ET; Sunday, 9 a.m. – 9 p.m. ET
• Order-Specific Chat: Sign in to Ticketmaster, go to My Tickets, find the order, and select the chat icon
• Email / Form Support: Available through Ticketmaster’s Contact Us page for customers who cannot sign in or do not yet have tickets
• Accessible Fan Support: 1-800-653-8000
• Privacy Requests: 1-855-663-0150
• Ticketmaster U.S. Address: Ticketmaster L.L.C., 9348 Civic Center Drive, Beverly Hills, CA 90210
• Official Website: Ticketmaster.com
• Official Help Center: Ticketmaster Help Center
• Official Contact Page: Ticketmaster Contact Us

Choose the Correct Ticketmaster Support Route

For Existing Orders and Upcoming Events

If you already bought tickets, sign in to your Ticketmaster account, go to My Tickets, select the order, and use the chat option tied to that order. This is usually the best route for order-specific help, ticket delivery, event details, mobile ticket access, transfer issues, refund eligibility, and event changes.

For Phone Support

Call Ticketmaster Fan Support at 1-800-653-8000 if you need help by phone. Ticketmaster lists phone support hours as Monday through Friday, 9 a.m. to 11:30 p.m. ET; Saturday, 9 a.m. to 10 p.m. ET; and Sunday, 9 a.m. to 9 p.m. ET.

For Account Login or Locked Account Problems

If you cannot sign in, reset your password, verify your phone number, receive a one-time code, or access your account before an event, use the Ticketmaster Contact Us page or call 1-800-653-8000. Have access to the email address and phone number connected to your account if possible.

For Mobile Tickets and Event Entry Problems

If your ticket will not open in the Ticketmaster app, Apple Wallet, Google Wallet, or venue app, check your internet connection, app version, account login, and event instructions before leaving for the venue. If the event is close, contact Ticketmaster Fan Support and the venue box office as soon as possible.

For Refunds, Exchanges, Cancellations, and Postponed Events

Refund and exchange options depend on the event, event organizer, venue, ticket type, delivery method, and whether the event is canceled, postponed, rescheduled, or still scheduled. Start with the order in your Ticketmaster account and review the event’s refund or exchange options.

For Ticket Transfers

Use Ticketmaster support if you cannot send, accept, cancel, or access transferred tickets. Make sure the sender used the correct email address or mobile number, and check whether the event or venue allows transfers.

For Resale Listings and Payouts

If you listed tickets for resale through Ticketmaster, use your account dashboard to check listing status, sale status, delivery status, payout method, and payout timing. Contact Fan Support if a sale, payout, tax form, or transfer is delayed or unclear.

For Accessible Tickets

Ticketmaster directs fans who need accessible ticket help to Fan Support at 1-800-653-8000. Accessible ticket policies can vary by venue, event, and seating availability, so contact support early when possible.

Information To Have Ready Before Contacting Ticketmaster

• Your Ticketmaster account email address
• Your phone number connected to the account
• Your order number
• The event name, date, and venue
• Section, row, and seat numbers if available
• Ticket delivery method, such as mobile entry, transfer, resale, or venue app
• Payment date, order total, and last four digits of the card used
• Screenshots of error messages, missing tickets, or failed transfers
• Transfer recipient email address or phone number if relevant
• Resale listing ID, sale confirmation, or payout information if relevant
• Any case number, chat transcript, or email from Ticketmaster

Common Reasons Customers Contact Ticketmaster

• Missing tickets
• Mobile tickets not loading
• Account locked or login problems
• One-time code or verification issues
• Refund requests
• Canceled, postponed, or rescheduled events
• Ticket exchanges or upgrades
• Ticket transfer problems
• Accepted tickets not appearing in an account
• Resale listing problems
• Resale payout delays
• Unauthorized ticket transfers
• Unrecognized Ticketmaster charges
• Accessible ticket requests
• Venue entry or scanning problems
• Gift card or promo code issues

Ticketmaster Order and Mobile Ticket Help

If you purchased tickets but cannot see them, first confirm that you are signed in with the same email address used at checkout. Search your inbox for a Ticketmaster confirmation email and check whether the event requires tickets to be accessed through Ticketmaster, a venue app, or another official ticketing partner.

For mobile entry events, download the Ticketmaster app before arriving at the venue and open your tickets in advance. Add tickets to your mobile wallet when available. If your tickets do not load near the event time, contact Ticketmaster Fan Support and check with the venue box office.

Ticketmaster Refund and Exchange Help

Refunds and exchanges are not always available for every event. Options depend on the event organizer’s policy, whether the event was canceled, postponed, or rescheduled, and whether Ticketmaster is authorized to process the request.

To check available options, sign in to your Ticketmaster account, open the order, and review the available help, refund, exchange, or contact options. Keep screenshots of the event status, refund page, and any support messages.

Ticketmaster Transfer and Resale Help

Ticket transfers can fail if the event does not allow transfers, the recipient uses a different email address, the transfer was canceled, the recipient did not accept the transfer, or the venue requires a separate app. If tickets were transferred to you, make sure you accepted the transfer from the official Ticketmaster message and signed in with the correct account.

For resale, check whether the tickets are eligible to be listed, whether the event allows resale, whether the tickets sold, and whether your payout method is verified. If a payout is delayed, keep your listing details, sale confirmation, event date, and payout method information ready.

Unauthorized Transfers, Account Security, and Fraud Help

If you believe your Ticketmaster account was hacked or tickets were transferred without your permission, act quickly. Change your password, secure your email account, review recent account activity, and contact Ticketmaster Fan Support at 1-800-653-8000.

If unauthorized charges appear on your payment card, contact Ticketmaster and your card issuer. Keep transaction dates, amounts, order confirmations, emails, and account screenshots available.

Ticketmaster Scam and Fraud Warnings

Be cautious with calls, texts, emails, social media messages, fake ticket links, fake resale offers, and fake support numbers claiming to be Ticketmaster. Ticket scams often involve fake transfer links, fake parking passes, counterfeit QR codes, fake refund forms, or sellers asking for payment outside official ticketing platforms.

Watch for these warning signs:

• A seller asks you to pay outside Ticketmaster or another protected platform
• A message asks for your Ticketmaster password or one-time verification code
• A fake refund form asks for your full card number or bank login
• A ticket transfer link comes from an unfamiliar or misspelled domain
• A caller claims your tickets will be canceled unless you pay immediately
• A seller sends screenshots instead of an official mobile ticket transfer
• A fake support account asks you to continue the conversation on another app

If you suspect fraud, go directly to Ticketmaster.com or the Ticketmaster app instead of clicking links in messages. If payment information was exposed, contact your bank or card issuer right away.

How To Escalate a Ticketmaster Customer Service Issue

If your first support contact does not resolve the issue, take these steps:

1. Save your order confirmation, receipt, transfer email, and event details.
2. Write down the date, time, phone number, or support route used.
3. Ask for a case number, reference number, or written confirmation.
4. Take screenshots of missing tickets, transfer errors, app errors, refund pages, or account warnings.
5. For event-entry problems, keep venue box office notes, scanning errors, and photos if available.
6. For resale payout issues, save listing details, sale confirmations, payout method details, and event date.
7. For unauthorized transfers, secure your email account and Ticketmaster account immediately.
8. For charge disputes, keep bank records, order confirmations, and support responses.
9. If the issue involves consumer rights, ticketing practices, or unresolved refunds, consider contacting your state attorney general or consumer protection office.
10. Leave a factual review on CustomerServiceNumbers.com to help other fans understand your experience.

Ticketmaster Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Ticketmaster. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Ticketmaster customer-service trend.

If you have contacted Ticketmaster support, your review can help other fans understand what to expect when calling the Ticketmaster customer service phone number or using chat for missing tickets, refunds, transfers, resale payouts, event changes, account access, mobile ticket problems, or fraud concerns.

Ticketmaster FAQ

What is the Ticketmaster customer service phone number?

The Ticketmaster customer service phone number is 1-800-653-8000. Ticketmaster lists phone support hours as Monday – Friday, 9 a.m. – 11:30 p.m. ET; Saturday, 9 a.m. – 10 p.m. ET; and Sunday, 9 a.m. – 9 p.m. ET.

How do I contact Ticketmaster about an existing order?

Sign in to your Ticketmaster account, go to My Tickets, find the order, and select the chat icon. Order-specific chat is usually the best route for tickets you already purchased.

How do I contact Ticketmaster if I cannot sign in?

Use Ticketmaster’s Contact Us page or call 1-800-653-8000. Have access to the email address and phone number connected to your account if possible.

Does Ticketmaster still use Ticketmaster Express for automated ordering?

Ticketmaster’s current official contact page directs fans to buy tickets online or through the Ticketmaster app. For support, use the current Ticketmaster Fan Support number at 1-800-653-8000 or the Help Center.

How do I request a Ticketmaster refund?

Sign in to your Ticketmaster account, open the order, and check whether refund, exchange, or event-change options are available. Refund eligibility depends on the event, event organizer, ticket type, and event status.

How do I get help with Ticketmaster resale payouts?

Sign in to your Ticketmaster account and review your resale listing, sale status, payout method, event date, and payout timing. Contact Fan Support if the payout is delayed or the sale details do not match your account.

What should I do if my Ticketmaster tickets were transferred without permission?

Secure your Ticketmaster account and email account immediately, then contact Ticketmaster Fan Support at 1-800-653-8000. Also contact your bank or card issuer if unauthorized charges are involved.

Does CustomerServiceNumbers.com provide Ticketmaster support?

No. CustomerServiceNumbers.com is not affiliated with Ticketmaster or Live Nation Entertainment and cannot access your tickets, process refunds, transfer tickets, restore accounts, issue payouts, or resolve event-entry problems. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

• StubHub Customer Service
• SeatGeek Customer Service
• Fandango Customer Service
• Eventbrite Customer Service
• Ticketmaster Corporate Office Headquarters
• StubHub Corporate Office Headquarters
• Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
• Identify Unknown Ticket or Event Charges on ChargeOnMyCard.com
• Research Ticket Scam Texts, Emails, and Fake Event Links on ThinkItsAScam.com
• Read or Leave Consumer Reviews on ZeroStars.org
• Find More Customer Support Options on CSNDB.com

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For ticketing companies like Ticketmaster, CSN focuses on common customer issues such as missing tickets, mobile ticket problems, refunds, transfers, resale payouts, account lockouts, unauthorized transfers, event changes, scam warnings, and customer-service experiences shared by real users.

Share Your Ticketmaster Customer Service Experience

Have you contacted Ticketmaster about an order, refund, mobile ticket, transfer, resale payout, account lockout, unauthorized transfer, event change, accessible ticket request, or venue entry issue? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full order number, barcode, QR code, ticket screenshot, account password, verification code, payment card number, home address, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Ticketmaster, Ticketmaster L.L.C., Live Nation Entertainment, Inc., Live Nation, any venue, event organizer, artist, team, promoter, or resale marketplace. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, refund rules, resale policies, transfer rules, payout timing, venue entry rules, and company information can change. For order-specific help, refunds, mobile tickets, transfers, resale, payouts, account access, or event issues, contact Ticketmaster directly through its official website, app, Help Center, chat, or verified customer service phone number.