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StubHub Customer Service Phone Number: Tickets, Refunds & Complaints

StubHub is an online ticket marketplace where customers can buy and sell tickets for concerts, sports, theater, festivals, comedy, and other live events. Buyers may need StubHub support for missing tickets, invalid tickets, ticket transfers, canceled events, rescheduled events, refunds, credits, mobile tickets, delivery problems, wrong seats, duplicate tickets, or event-day entry problems. Sellers may need help with listings, ticket transfers, canceled sales, seller fees, payout timing, and account issues.

If you are looking for the StubHub customer service phone number, the main public number is 1-866-STUBHUB / 1-866-788-2482. For the fastest help, sign in to your StubHub account and have your order number, event name, event date, ticket delivery method, transfer email, seller listing number, or case number ready.

How to Contact StubHub Customer Service

StubHub Customer Service Phone Number: 1-866-STUBHUB / 1-866-788-2482
StubHub Help Center: StubHub Support
Contact Customer Service: Contact StubHub Customer Service
Order Help: StubHub Order Help
FanProtect Guarantee: StubHub FanProtect Guarantee
Postponed, Rescheduled, or Canceled Events: Event Change Help
Replacement Tickets: StubHub Replacement Ticket Help
Event Is Today and Tickets Have Not Arrived: Event-Day Missing Ticket Help

Tickets Not Working at the Event: Invalid Ticket / Entry Problem Help
Cancel a Purchase: StubHub Purchase Cancellation Policy
Seller Help: StubHub Seller Support
Suspicious Email Reports: safety@stubhub.com
Media Inquiries: pr@stubhub.com
Partnership Inquiries: partnerships@stubhub.com
Website: StubHub.com
Principal Executive Office: StubHub Holdings, Inc., 175 Greenwich Street, 59th Floor, New York, NY 10007
Principal Executive Office Phone: 1-888-977-5364 (corporate/filing contact, not regular order support)

Legal / Corporate Notice Address: StubHub, Inc. c/o CT Corp., 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801

Important Note About StubHub North America and StubHub International

StubHub in North America, including StubHub.com and StubHub.ca, is separate from StubHub International domains outside the United States and Canada. If your order was placed through a StubHub International website, use the contact information for that website instead of the North American StubHub support path.

Best Way to Reach StubHub by Issue

Ticket Order Help

For order questions, sign in to your StubHub account and open the order details. This is usually the best place to check delivery status, transfer instructions, ticket format, event updates, seller messages, and available support options. If you call StubHub, have your order number, event name, venue, event date, and account email ready.

Event Is Today and Tickets Have Not Arrived

If your event is today and your tickets have not arrived, contact StubHub immediately through your order page, chat, or the StubHub customer service phone number at 1-866-788-2482. Keep checking the ticket transfer platform, your email, spam folder, mobile wallet, and StubHub account. Ask StubHub whether replacement tickets or a refund review are available under the FanProtect Guarantee.

Tickets Do Not Work at the Gate

If your tickets are rejected at the venue, contact StubHub immediately while you are still at the event. Save photos, screenshots, gate rejection messages, scan errors, venue staff notes, and the exact time you were denied entry. Ask the venue if it can provide written proof that the ticket was invalid, already scanned, wrong event, wrong date, or otherwise unusable.

Wrong Seats, Wrong Event, or Incorrect Ticket Details

If the tickets you received do not match what you bought, compare the order confirmation with the tickets and venue details. Check whether the event was postponed, rescheduled, relocated, or changed by the venue or promoter. Contact StubHub quickly and keep screenshots of the listing, order page, tickets, venue map, and any event-change emails.

Canceled, Postponed, Rescheduled, or Relocated Events

For canceled, postponed, rescheduled, or relocated events, review StubHub’s event-change policy and check your StubHub Wallet. Refund or credit options may depend on whether the event is canceled and not rescheduled, rescheduled to a new date, moved to a new venue, or still considered valid by the event organizer. Keep event notices, venue announcements, screenshots, and support case numbers.

Refunds and Credits

StubHub generally does not allow buyers to cancel completed orders simply because they can no longer attend or bought the wrong tickets. Refunds or replacement tickets are usually tied to StubHub’s guarantee, event cancellation rules, invalid ticket problems, missing ticket problems, or other order-specific issues. Keep the order number, payment method, credit status, refund confirmation, and any case number.

Seller Support and Payouts

If you sold tickets on StubHub, use seller support for listing issues, transfer problems, payout timing, canceled sales, wrong ticket details, duplicate listings, or seller penalties. Keep proof of transfer, buyer acceptance confirmation, listing ID, order number, event date, payout method, and all StubHub emails.

Seller Canceled Sale or Transfer Problem

If you cannot deliver the tickets you sold, contact StubHub immediately. StubHub may charge sellers when a sale is canceled or when replacement tickets or a buyer refund are needed. Sellers should keep detailed proof of any transfer attempts, mobile-ticket screenshots, platform messages, and buyer acceptance or rejection notices.

Fraud, Phishing, and Suspicious Emails

If you receive a suspicious email claiming to be from StubHub, forward it to safety@stubhub.com. Do not click suspicious links, send ticket barcodes to strangers, share one-time codes, or move a transaction off StubHub. If you gave payment information to a scammer, contact your bank or card issuer immediately.

What to Have Ready Before Contacting StubHub

StubHub order number
Account email address
Event name, venue, date, and time
Seat section, row, and seat numbers
Ticket delivery method, such as mobile transfer, PDF, barcode, physical ticket, or wallet transfer

Ticket transfer email address used by the seller or buyer
Listing ID or sale number, if you are a seller
Proof of ticket transfer or buyer acceptance, if you are a seller

Photos or screenshots of error messages, rejected tickets, wrong ticket details, or event changes
Venue or box-office notes if entry was denied
Payment confirmation, refund notice, credit notice, or StubHub Wallet details
Case number, chat transcript, email thread, or representative notes from prior contacts

Your requested resolution, such as replacement tickets, refund, credit review, seller payout, penalty review, or written explanation

Common StubHub Customer Service Issues

StubHub customers may contact support for help with:

Tickets not delivered before the event
Mobile ticket transfer problems
Invalid tickets or denied entry at the venue
Wrong seats, wrong row, or wrong ticket details
Canceled, postponed, rescheduled, or relocated events
Refunds, credits, and StubHub Wallet issues
Replacement ticket requests
Buyer order problems
Seller listing problems
Seller payout delays
Seller canceled sale charges
Duplicate listings or accidental sales
Ticket delivery by FedEx or other carrier
Account login or verification problems
Suspicious emails, phishing, or ticket scams

StubHub Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for StubHub. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a StubHub customer-service trend.

If you have contacted StubHub about the customer service phone number, missing tickets, invalid tickets, event-day help, refunds, credits, seller payouts, canceled events, rescheduled events, ticket transfers, or a complaint, you can leave a review below to help other customers understand what worked and what did not.

StubHub Buyer Tips

Sign in to your StubHub account and check the order page before calling support.
Save your order confirmation, ticket transfer email, and payment receipt.
Accept ticket transfers as soon as possible and add tickets to your mobile wallet when available.

Check whether the ticket is delivered through StubHub, Ticketmaster, AXS, MLB Ballpark, SeatGeek, a team app, or another venue platform.
If the event is today and tickets have not arrived, contact StubHub immediately.
If tickets do not work at the gate, contact StubHub while you are still at the venue.

Take screenshots of errors, rejected tickets, and venue messages.
Do not assume a postponed or relocated event automatically qualifies for a refund. Check StubHub’s current event-change policy.

StubHub Seller Tips

Make sure your listing matches the exact ticket details, including event, date, section, row, seats, restrictions, and delivery method.
Transfer sold tickets as soon as possible and keep proof of transfer.

Use the buyer transfer email exactly as provided by StubHub.
Do not list the same tickets on multiple marketplaces unless you can safely remove duplicates immediately after a sale.
If a transfer fails, contact StubHub quickly and keep screenshots.

Keep seller emails, listing confirmations, payout records, and buyer acceptance proof.
Review seller policies carefully because canceled sales or undelivered tickets may result in charges.

StubHub Scam and Account Safety Tips

Use StubHub.com, the StubHub app, or official StubHub support links when managing orders.

Be cautious of fake StubHub customer service phone numbers in search ads, social posts, or unofficial forums.
Do not move a transaction off StubHub if a buyer or seller asks you to pay through a payment app, wire transfer, cryptocurrency, or gift card.
Do not share your StubHub password, one-time verification code, ticket barcode, or transfer link with anyone who contacts you unexpectedly.

Forward suspicious emails claiming to be from StubHub to safety@stubhub.com.
If your StubHub account is compromised, reset your password and contact StubHub immediately.
If money was stolen or a card was charged fraudulently, contact your bank or card issuer quickly.

How to Escalate a StubHub Complaint

Start with your StubHub order page or seller dashboard so support can see the exact order.
Use StubHub chat, email support, or call the StubHub customer service phone number at 1-866-788-2482.
Ask for a case number or written confirmation of the promised resolution.

If tickets are missing on event day, contact StubHub immediately and document the time, event status, and available replacement options.
If entry was denied, gather proof from the venue, gate scanner, box office, or event staff before leaving if possible.
For canceled or rescheduled events, save event notices, venue announcements, StubHub Wallet screenshots, and refund or credit messages.

For seller issues, keep transfer proof, buyer acceptance confirmation, listing screenshots, and payout details.
If StubHub does not resolve the issue, consider filing a dispute with your payment card issuer, your state attorney general, or the consumer protection office in your state.

StubHub Compared with Other Ticket Marketplaces

StubHub competes with ticketing and resale marketplaces such as Live Nation, Ticketmaster, SeatGeek, Vivid Seats, TickPick, AXS, Gametime, TicketNetwork, Event Tickets Center, and venue or team resale platforms. Customers often compare ticket marketplaces based on customer service phone number access, service fees, ticket delivery speed, refund policies, event-day support, seller protections, buyer guarantees, replacement-ticket handling, and complaint resolution.

Related Customer Service and Consumer Resources

Frequently Asked Questions About StubHub Customer Service

What is the StubHub customer service phone number?

The main StubHub customer service phone number is 1-866-STUBHUB / 1-866-788-2482. For order-specific help, sign in to your StubHub account before calling.

How do I contact StubHub if my event is today and I still do not have tickets?

Contact StubHub immediately through your order page, chat, or by calling 1-866-788-2482. Have your order number, event name, event date, venue, and delivery method ready.

What should I do if my StubHub tickets do not work at the venue?

Contact StubHub immediately while you are still at the event. Save screenshots, gate scan errors, venue notes, and any proof that the tickets were invalid, already used, or not accepted.

Does StubHub let buyers cancel an order?

StubHub generally says buyers cannot change, cancel, or return an order after the sale is complete. If you can no longer use the tickets, StubHub may suggest reselling them, unless a specific guarantee or event-change policy applies.

What happens if a StubHub event is canceled?

If an event is canceled and not rescheduled, StubHub’s policy may provide a StubHub Wallet credit or an option to request a cash refund. Always check the current policy and your order page for the specific event.

How do sellers contact StubHub?

Sellers can use the seller dashboard, StubHub Help Center, chat, or call 1-866-788-2482. Have the listing ID, sale number, transfer proof, buyer acceptance confirmation, and payout details ready.

Where do I forward suspicious StubHub emails?

Forward suspicious emails claiming to be from StubHub to safety@stubhub.com. Do not click links or share account credentials from suspicious messages.

What is StubHub’s corporate office address?

StubHub Holdings, Inc. lists its principal executive office as 175 Greenwich Street, 59th Floor, New York, NY 10007. StubHub also lists a Delaware legal/corporate notice address at 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801.

Is CustomerServiceNumbers.com affiliated with StubHub?

No. CustomerServiceNumbers.com is not affiliated with StubHub, StubHub Holdings, StubHub International, Viagogo, Ticketmaster, Live Nation, SeatGeek, Vivid Seats, or any venue or event promoter. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help StubHub customers find the correct customer service phone number and support path for ticket orders, missing tickets, invalid tickets, refunds, credits, seller issues, event changes, scams, and complaints.

Share Your StubHub Customer Service Experience

Have you contacted StubHub about the customer service phone number, missing tickets, invalid tickets, wrong seats, canceled events, rescheduled events, refunds, credits, seller payouts, ticket transfers, account access, scams, or a complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with StubHub, StubHub Holdings, StubHub International, Viagogo, Ticketmaster, Live Nation, SeatGeek, Vivid Seats, or any venue or event promoter. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal advice, ticketing advice, chargeback advice, or financial advice.

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